Decent for a short stay, but on the small side if you’re staying longer. Rooms are adequate and clean, but dated and somewhat worn. Breakfast is excellent, with plenty of choice available.

Lovely location, close to shops, food, transportation and a beautiful park. The hotel is clean and well maintained. Staff are very friendly. Highly recommend, we will stay again next time we visit Glasgow.

Excellent breakfast. Great location. Spacious room, clean and comfortable. Our room looked onto Òran Mór but it was surprisingly quiet (we stayed mid week). I would ask for a room at the quieter side of the hotel next time, just in case. Satnav took us to Grosvenor Terrace which is actually the back of the hotel. For hotel entrance/drop off bay use Grosvenor Lane. (To exit hotel car park on foot, you have to walk through Waitrose so I'd recommend dropping luggage off first.)

Good location, helpful staff.

Everything was great for our stay when we had a wedding on.

Lovely room, good breakfast and excellent location.

I was extremely disappointed with my stay and, considering the price of around £250 per night, I expected a much higher standard. The first impression wasn’t great. We waited around 25 minutes to check in, despite there being very little acknowledgment from staff, and no apology was offered for the delay. Throughout our stay, the staff came across as unhelpful and lacked the level of customer service you would expect from a hotel charging premium rates. The room itself was very dated and in need of refurbishment. There was no air conditioning, which made it uncomfortable, especially during warmer weather. There was also no mini fridge or minibar, something I would normally expect at this price point. The condition of the room was poor. The carpets were dirty and heavily stained, the bathroom had visible mould, several tiles were cracked, and the overall cleanliness and maintenance left a lot to be desired. We also experienced issues with faulty electrics, which was concerning and should be addressed as a priority. It simply does not offer value for money and is nowhere near the standard I would expect for £250 a night. Unfortunately, I wouldn’t stay here again or recommend it unless significant improvements are made to both the facilities and the customer service.

When we arrived to check in we were given no information about breakfast times or even where the lift to our room was, just general things you expect on arrival, we had paid for a deluxe double room and were not impressed as the bathroom had not been cleaned at all and still had hairs all over the bath also the tea and coffee stand still had the old biscuit packets lying open so clearly that hadn’t been changed over either. We approached the reception staff when we were heading out for the day and he apologised and said he would get house keeping in. Arriving back after 6 hours the room still hadn’t been sorted, approached reception again and was informed that house keeping were away now and offered to change us rooms which we did. Arriving in the new room the bathroom had been cleaned but the plug socket on the wall right next to the bed had no cover and the wires were visible. Going into the bar for a nightcap and was greeted by in his own words a hungover bar man, who was shaking pouring our drinks everywhere just isn’t the experience we had hoped for. Just poor and overall disappointed in the drop in standards as we have stayed here many times before and never had any issues. Not normally one to leave a bad review but feel that after paying almost £300 for the overnight it’s just not acceptable.

Place looks a little dated now, clean but dated. Staff were good, breakfast was good. Room over looking the gardens...? a line of tree's. Can't see the garden's It was good stay but little bit pricey for the quality off the room.

The hotel was perfectly functional. Our room had a musty damp smell but was fine with the windows open. Taxis were available within minutes of asking for one to be called. Parking was available and much appreciated. The breakfast staff were very efficient.

A great hotel with welcoming staff in an ideal location

Bathroom quite shoddy and shower didn't work very well as leak in tap. Room clean enough and bed comfy. Lots of noise from early deliveries to Waitrose and because room was boiling with no air con, windows were open. Definitely not worth what we paid for it

Staff really friendly and helpful

The location of the hotel provides a huge opportunity, however it needs a proper makeover. I last stayed there about 10 years ago and I don’t think it has been decorated since, as looks exactly the same. It was clean though and bed was comfy. No aircon though, and everyone I know who has stayed there always comments on that. In summary, ok, but overpriced for what it provides and also needs investment to take advantage of the prime location.

Removed the notice informing booking early for Breakfast is cheaper. Also breakfast was just OK

Clean room, friendly staff, good location.

Great value for money. Excellent staff. Great breakfast choice for selection.

The room was clean but very dated as in furniture is old the bed is so hard on a wooden base . Wear and tear eg stains wallpaper ripped . No air con was the main problem and having window open with a refuse station outside starting at 6am was an awful wake up call . The hot water was so hot as the cold didn’t come in on the shower nozzle . Said street parking but no parks anywhere near. Just not worth the £200 and not a four star hotel In any way

Clean room, plenty of space and bathroom was good size!!

Our room was not well ventilated, carpet and room smelled musty and needed a deep clean. Fan inoperable in the bathroom Room was directly across from garbage/bin storage area that was cleared out starting at 4am and multiple hours thereafter. There should be some buffering of sound from the hotel to that area as it happens daily