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SmartRyde Inc. Terms & Conditions

Rental Cost
Rental Policy
Restrictions
Reschedule
Refund
Insurance
  1. Rental cost is determined by the pick-up/drop-off zone, route, and type of car.
  2. Rental cost includes driver, fuel, toll, and parking fees.
  3. Passengers are required to pay the extra cost that may result from changes in the pick-up or drop-off zone. Payment must be in cash, made directly to the staff or driver.
  4. All prices are subject to change without prior notice.
  1. During booking, please ensure that you choose the appropriate pick-up time for your airport transfer.
  2. You are advised to arrive at the airport at least 3 hours prior to departure for international flights or 2 hours prior to departure for domestic flights. Timing your arrival at the airport according to this advisory will minimize the impact of risks such as traffic, route changes, or other delays.
  3. Please be informed that Traveloka is not liable for missed flights caused by inappropriate pickup times.
  4. For passengers traveling to the airport, lateness is tolerated up to a maximum of 30 minutes after the chosen pick-up time. Otherwise, the booking will be automatically cancelled and cannot be refunded.
  5. For passengers traveling from the airport, lateness is tolerated for a maximum of 60 minutes (for domestic arrivals) or 90 minutes (for international arrivals) after the chosen pick-up time. Otherwise, the booking will be automatically cancelled and cannot be refunded.
  6. The standard baggage measurement for one item is 24 inches (43 x 23 x 63 cm). This includes suitcases, backpacks (carriers), and cardboard boxes. Strollers, wheelchairs, and folding bicycles, will be counted as two items.
  7. All luggage must be placed in the third row of the vehicle and should not block the rear view. Carry-on bags or backpacks smaller than 60 liters can be placed in the front row of the vehicle.
  8. Oversized luggage (above standard measurement), such as surfboards, non-folding bicycles, or sharp/hazardous objects that could cause damage are not permitted inside the vehicle.
  9. Passengers must follow the passenger and baggage limitation for the selected vehicle, as informed during booking.
  10. The driver has the right to refuse passengers bringing luggage not fulfilling the above requirements.
  11. Passengers traveling from the airport must show up max. 1 hour after the agreed pick-up time. Otherwise, the booking will be canceled and cannot be refunded.
  12. If your flight is delayed, please call Smartryde Inc. at +85 596 305 210 (Vietnam, Australia, New Zealand, Laos, Cambodia, Philippines, Singapore, Taiwan and South Korea) / +66 9253 940 18 (Thailand) / +81 7015759716 (Japan)
  1. Passengers must follow the passenger and baggage limitation for the selected vehicle, as informed during booking.
  2. Passengers are not allowed to smoke, as well as to carry substances with strong odors and/or dangerous items into the Smartryde Inc. vehicle. Dangerous items include but not limited to sharp items, flammable substances, explosives, chemicals, dangerous materials, and illegal drugs.
  3. Passengers are not allowed to drive the Smartryde Inc. vehicle.
  4. Passengers are not allowed to use the Smartryde Inc. service for criminal or illegal activities.
  5. Passengers are responsible for the consequences resulting from violations of the policy mentioned above.
  1. Reschedule can only be done at the latest 24 hours before pick-up time.
  2. Your reschedule request is based on car availability.
  3. Reschedule is free of charge. However, if there is a price difference on the rental fee between the old and new schedule, the price difference will be borned to the passenger.
  1. To cancel your ticket and ask for a refund, call Traveloka Customer Service at 0804-1500-308 (Indonesia) / +65 6028 9771 (Singapore) / +60 39-2126-111 (Malaysia) / +66-2-118-5400 (Thailand) / 1900-6978 (Vietnam) / +63 2 8271 2719 (Philippines) / +61 7 3071 2228 (Australia).
  2. Refund is available for cancellations made up to 24 hours before the agreed pick-up time.
  3. Refund amount is 100% of the rental cost.
  4. Refund amount will be returned via the payment method used during booking.

Personal Accident Insurance Plan

Here are the benefits of SmartRyde Insurance:
Medical Expenses
decided by SmartRyde
Temporary Disability
decided by SmartRyde
Permanent Disability / Loss of Life
decided by SmartRyde
Burial Cost
not covered by SmartRyde
i
Disclaimer Title
  • All insurance-related matters after purchase are solely between the Insured Person and SmartRyde. For more information, please contact SmartRyde at +81 7015759716.
  • The amount of Benefits paid to the Insured Person is fully dependent on the policy of SmartRyde. Traveloka will not be held responsible for the amount paid to the Insured Person.
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Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia
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