The hotel provides excellent service for my staycation with family. It starts with a very smooth and fast check in, even at that time it is peak time for check in, but the FD associates (I'm sorry I forget his name) explains everything clearly. The room as described as mentioned (my request is fulfilled), and it ' s all OK. Additional services by WA chat make my stay more easily for several request also got unexpected benefits (thank you very much). All the staff were very courteous and delightful to it. Definitely will coming back to the hotel for another occasion. Thank you very much The Alana Hotel & Conference Center, Sentul City.