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City Camp 2024

Get ready to be swept away by the excitement of the year's most anticipated music festival, City Camp 2024, featuring the best of Asia's performers: ATEEZ, BTOB, BOY STORY, and Colde! On 5 October 2024, join the electrifying crowd at the iconic Indonesia Arena Jakarta. Don't wait any longer, secure your spot and get ready to create memories that will last a lifetime with City Camp 2024!

Ticket Price and Seating Sections

Categories

Ticket Categories:

  • Diamond (Standing)
  • Platinum (Standing)
  • Gold (Standing)
  • Silver (Standing)
  • Bronze (Numbered seats)
  • CAT 1 (Numbered seats)
  • CAT 2 (Numbered seats)


Additional Information



  • Price excludes 10% gov. tax + 5% admin fee + 2% platform fee
  • To purchase the ticket, you must log in to your Traveloka account. If you don’t have an account yet, please register to create a new Traveloka account.
  • Maximum purchase: 4 tickets per transaction


Event Information

Indonesia Arena Senayan, Jakarta

5 October 2024, from 13:00 until 22:00 WIB


How to Buy

How to Buy

Ticket Purchase Information

  • Please visit the Traveloka website using your desktop or access Traveloka's mobile website. Ticket purchases are only available through these two platforms. For mobile users, copy and paste the link on this page to your mobile browser to buy the City Camp 2024 ticket.
  • You must log in to your Traveloka account or register if you don't have one in order to buy the tickets. 
  • Please expect a queue before getting to the event page.
  • When it is your turn, refresh the queue page to proceed to the event page.
  • For mobile users, if you are redirected to the Traveloka app, please return to the browser and refresh the page to complete your purchase.
  • Once you enter the event page, you must buy your tickets within 15 minutes. If you take longer, you will be sent back to the queue page. Therefore, make sure to finish your purchase within the time frame.
  • Select your preferred visit date and ticket category. 
  • Add the number of tickets you want to purchase then click Book Now.
  • Double-check your order summary and confirm the purchase.
  • During the purchase process, you may be required to input your valid ID information.
  • Complete the payment within the time frame. If you can't complete the payment in the given time, you'll be automatically redirected to the queue page and you will be back in line. 
  • Once the transaction is complete, you should receive a confirmation email with your City Camp 2024 e-tickets.
  • On the day of the event, bring a valid ID matching the name on the e-tickets to gain entry to the venue.


Payment Methods:

Traveloka provides the following payment methods: credit card, ATM & transfer, Direct Debit, Indomaret & Alfamart and PayLater.



FAQ
Terms & Conditions
  • This order is non-refundable. This policy applies once your order is confirmed.
  • You will instantly receive a voucher without a seat or queue number. The voucher with your seat or queue number will be sent via email 7 days before the concert date.
  • Tickets in the form of e-vouchers will be sent to the registered email or can be viewed in the Orders menu on your Traveloka account.
  • Tickets are only sold through Traveloka. The organizer is not responsible for any form of ticket fraud purchased from other parties.
  • Do not disseminate e-vouchers or QR codes to prevent misuse by others.
  • Must be used exclusively on the selected date. Please ensure the selected date is correct before completing the order.
  • Void if altered or damaged.
  • Ticket purchases must use the name according to a valid ID (KTP/SIM/Passport). Ticket data cannot be changed after the transaction is successful. Mismatched data can cause issues during voucher exchange on-site.
  • During the purchase process, make sure to complete the transaction before the specified time limit. If it exceeds the time limit, the tickets will be released for resale.
  • Traveloka e-vouchers do not need to be printed. Simply show them via mobile phone to be exchanged for a wristband.
  • A wristband must be worn as a condition for entry to the venue.
  • Ticket exchanges can be represented by bringing documents from the ticket owner, including a power of attorney with a signature on a stamped paper and a photocopy of the ID.
  • The event organizer is not responsible for any losses caused by the negligence of the ticket holder.
  • The organizer cannot be held responsible for any damages or changes in plans caused by unforeseen events beyond control, including but not limited to government actions, acts of God, riots, natural disasters, haze, or bad weather. If such events occur, no refunds will be given.
  • For your safety and the safety of your personal belongings, please always be cautious while on-site. The organizer cannot be held responsible for any damage or loss that occurs during your visit, whether caused by negligence or otherwise.
  • Tickets that have been purchased or confirmed cannot be refunded or exchanged for any reason, including due to changes in schedule and/or event lineup, except in case of concert cancellation initiated by the organizer.
  • Failure to comply with the regulations can result in serious injury or expulsion from the venue.
  • Professional cameras, mirrorless cameras, or drones are not allowed.
  • Free entry for children when accompanied by a paying adult.
  • Free re-entry during the visit with a wristband.


Recording Rights:


  • The event organizer and its affiliated parties have the right to film, make recordings, and/or take photos of conditions, activities, and/or statements from the end of the event for the purposes of broadcasting on television, moving pictures, the internet, and/or public broadcasting, others and for any purpose. Visitors hereby release and discharge the event organizer and all affiliated parties from all claims related to damage, loss, liability, fines, and any other impacts arising either directly or indirectly from filming, recording and/or taking photos. – photos during the event.
  • Terms and conditions are flexible and subject to change at any time without notice.


When is the event date?

This event will be held on 5 October 2024.

Where is the event venue?

The event venue is located at Indonesia Arena Jakarta.

When and where will the tickets go on sale?

Ticket sales will start from:

- 8 July 2024, at 17:00 : For Presale Tickets


- 28 July 2024, at 17:00: General Ticket Sales Period

Is it possible for customers from all countries to buy the ticket?

Yes, tickets are valid for customers from all countries

Are there any interactive experiences or meet-and-greet opportunities with characters?

For further information regarding meet-and-greet opportunities, you can contact the promoter directly.

Can I buy tickets for other people?

Sure! Make sure you use the name and identity of the person who will attend so they will not be denied entry to the venue. The person whose name and ID card were used for purchase must be present during redemption at the venue.

I cannot use my debit/credit card for the transaction

To use your debit/credit card for online transactions in Traveloka, make sure that you already entered the correct card details and that your card is already activated for online transaction. Check your bank's informational website to see how you can activate your card for online transactions, make sure you also adjust the card limit so that it's enough for your purchase.

What is the maximum purchase per transaction?

Customer can purchase up to 4 tickets per transaction.

What is the minimum age required to buy the ticket?

The minimum age required to buy the ticket is 12 years old.

What is the payment method that will be available to purchase the ticket?

Traveloka provides the following payment methods:


  • Credit Card
  • ATM & transfer
  • Direct Debit
  • Indomaret & Alfamart
  • PayLater.


Can I choose my seat number?

No, you cannot choose your seat number, but you can select your section.

How can I buy tickets for this event?

For the best booking experience, please ensure you do the folllowing steps:


  • Use a web browser (Chrome, Safari, etc.), do not use the Traveloka app
  • It is recommended that you use a PC/laptop, not your mobile phone
  • You must log in to your Traveloka account or sign-up if you do not have one
  • You have a fast and stable internet
  • When you are in line to make the purchase, do not close or refresh your browser window


Keep in mind that you can only purchase a maximum of 4 tickets per transaction.


If the ticket appears as sold out, it is likely that you are not logged in yet, or that you are purchasing the ticket outside of the regular selling period.


Please be aware of the timer on your screen, as you will be returned to the queue page if your booking time has exceeded the time frame.

When will I receive my e-ticket?

You will instantly receive a voucher without a seat or queue number. The voucher with your seat or queue number will be sent via email 7 days before the concert date.

Can I request a refund for my ticket?

In accordance with the promoter regulations, tickets that have been purchased are non-refundable.

If I missed the show due to personal reason, i.e sick, accident, bad traffic etc., are there any possibilities of rescheduling the ticket to the available time slot or another day?

Unfortunately, tickets for the show are stricly non-refundable and non-reschedulable for personal reasons. In that case, your ticket will not be rescheduled and/or refunded.

Is the ticket transferable and resellable?

Yes, but make sure the person you give your ticket to has a copy of your e-ticket, a Power of Attorney or Surat Kuasa signed with a stamp (materai), a valid ID of the original ticket owner, and a copy of your ID.


Keep in mind that tickets cannot be resold or offered for resale or used for commercial purposes, including but not limited to prizes, competition, contests or sweepstakes. Tickets sold or used in breach of this condition may be cancelled without a refund, with the bearer of the ticket being refused admission.

Can I change/upgrade my ticket selections?

No, once the ticket is issued you cannot make any changes

How long is my ticket valid for?

Your ticket is valid only on the event date.

What are the entry requirements?

Before getting in the venue, you have to exchange your e-ticket for a wristband. To exchange your e-ticket, you can show it at the ticketing area at the venue and get your wristband there. Make sure you show a valid ID along with your tickets to receive the wristband. Once you have your wristband, you can enter the venue.

Can I show the digital QR code from the Traveloka app, or do I need to print out the ticket?

You can show your digital or printed Traveloka e-ticket to be exchanged with a wristband. However, you are suggested to print out the Traveloka e-ticket with the QR code in case of bad phone signal at the venue.

What if I lost my QR code prior to redemption?

You can find your e-ticket under MyBooking page on your Traveloka app.


You have to keep your own QR code. The organizer is not responsible for your lost of QR code.

The Organizer refuses to handle the case of more than 1 person checking-in with the same ticket code. According to regulations, the Organizer will allow the first person to check-in with the same ticket code to attend the event. Attendees must show the printed QR code to the check-in counter to exchange for a wristband.

Is there any queue number to enter the venue that will be given by the promotor? If yes, then how the mechanism customer will receive the queue number?

There will be queue numbers. The queue numbers will be sent 7 days before the event date.

Is late entry allowed?

Yes, you can enter the venue late as long as you've exchanged your e-ticket for a wristband.

Is it allowed to take photos and videos using mobile phones?

You can take photos and videos, as long as you do not turn on your camera's flash light and you are not using professional DSLR camera, pocket cameras, or drones.

Am I free to go in and out of the venue (re-entry)?

Yes, you can re-enter the venue as long as you still have the wristband.

Which items are not allowed inside the venue?

You are not allowed to bring DSLR cameras, mirrorless cameras, and drones.

General Regulations

- To ensure the security of the event, the organizer has the right to check all belongings of attendees when going through the security gate

- The Organizer is not responsible for lost, stolen or damaged assets. It is recommended that you do not bring valuables.

- The organizer is entitled to invite any offenders to go out of the venue and tickets are not refundable.

- By participating in the event, you agree to allow the organizer to use your images for video and audio recording.

- The Organizer reserves the right to make the final decision in all cases

Is there a hotline number to ask for more information about this event?

Traveloka Hotline Service: +62 21-2910-3300

Promoter IG Event: @citycamp.id