About Trigana Air
Trigana Air, officially registered as PT Trigana Air Service, is an Indonesian airline headquartered in Jakarta, Indonesia. Operating under the IATA designator IL and ICAO code TGN, Trigana Air has built a reputation as a specialist carrier for regional and remote routes across the Indonesian archipelago — particularly in Papua and Eastern Indonesia where geography makes air travel the primary mode of transport.
Founded in 1991, the airline began operations as a charter and regional carrier serving oil and gas companies and remote communities. Over more than three decades, Trigana Air has grown into an essential lifeline airline, connecting isolated communities in Papua's highlands to major Indonesian cities. Today, it serves approximately 20 domestic destinations with a mixed fleet of Boeing 737 jets and ATR turboprops, making it uniquely suited to operate in challenging environments that other carriers do not serve.
Malaysian travellers visiting Indonesia can book Trigana Air flights through Traveloka to seamlessly continue their journey on domestic Indonesian routes after arriving at gateway airports such as Jakarta, Surabaya, or Bali.
Airline Overview and History
Trigana Air Service has a rich history spanning more than three decades of aviation in Indonesia. Here are the key milestones in the airline's development:
- 1991: Trigana Air Service is founded and commences operations with two Beechcraft King Air 200 fixed-wing aircraft, primarily serving charter clients including oil and gas companies operating in eastern Indonesia.
- 1991 (late): The fleet expands with the addition of Bell 412SP helicopters and Fokker F27-600 aircraft, broadening the airline's capability to serve remote and rugged terrain.
- Mid-1990s to 2000s: Trigana Air establishes its footprint in Papua, developing its operational base at Sentani Airport (DJJ) in Jayapura as the principal hub for Papua operations.
- 2010s: The airline transitions its fleet towards Boeing 737 jets and ATR turboprops, retiring older propeller aircraft and scaling up cargo operations to meet growing demand in Papua's remote provinces.
- 2015: Trigana Air Flight 267 (a Boeing 737-800) crashes near Oksibil, Papua, prompting significant safety reviews and operational changes. The airline subsequently enhanced its safety management systems.
- Present: Trigana Air continues to operate as one of Indonesia's primary carriers for remote Papua destinations, running approximately 55 or more scheduled departures per week from Sentani Airport alone. The airline also serves Kalimantan, Maluku, and parts of Java with its domestic network.
The airline is based at Soekarno-Hatta International Airport (CGK) in Jakarta, which serves as its administrative headquarters and western gateway. Sentani Airport (DJJ) in Jayapura, Papua, functions as the main operational hub for Papua routes. Trigana Air holds an Air Operator Certificate (AOC) issued by the Directorate General of Civil Aviation of Indonesia (DGCA).
Fleet and Aircraft
Trigana Air operates a mixed fleet designed to serve both urban Indonesian airports and challenging remote airstrips in Papua and the outer islands. The fleet is composed of:
- Boeing 737-300 — Used on higher-capacity domestic routes and extensively deployed for both passenger and cargo operations serving Papua. Some aircraft are configured as freighters or combi layouts to supply remote communities.
- Boeing 737-500 — Narrowbody jet used on domestic passenger routes including connections to Jayapura, Surabaya, and other city pairs within Indonesia.
- ATR 42 — Twin-turboprop regional aircraft ideal for shorter runways and lower-demand routes across Papua, Maluku, and Kalimantan. Capable of operating from unpaved strips in remote areas.
- ATR 72 — Larger turboprop variant deployed on busier regional routes where the runway infrastructure allows, offering greater passenger capacity while retaining the flexibility of turboprop operations.
The airline's fleet strategy reflects its operational environment. Boeing 737 jets handle the higher-volume trunk routes and heavy cargo lifts — particularly the critical supply runs to landlocked Papua Mountain communities — while ATR turboprops serve destinations with shorter runways and lower passenger volumes. Trigana Air maintains its aircraft in accordance with Indonesia's DGCA airworthiness requirements, with maintenance operations supported at its Jakarta and Jayapura bases.
The mix of jet and turboprop aircraft makes Trigana Air one of the few Indonesian carriers capable of serving both major airport hubs and remote, short-strip airfields in the same network.
Top Flight Routes
Trigana Air's route network focuses on domestic Indonesia, with a strong concentration on Papua, Maluku, and Kalimantan. For Malaysian travellers, Trigana Air is an excellent choice for extending journeys deep into Indonesian destinations after arriving at the major gateway airports. Popular routes include:
- Jakarta (CGK/HLP) to Jayapura (DJJ): One of Trigana Air's signature routes, connecting Indonesia's capital to the provincial capital of Papua. This is an essential link for government officials, businesspeople, and travellers heading deeper into Papua. Malaysian travellers can fly from Kuala Lumpur to Jakarta and connect to Trigana's Papua services.
- Jayapura (DJJ) to Wamena (WMX): This critical route connects coastal Jayapura to the Baliem Valley in Papua's highlands. Wamena is a major hub for further regional connections, and Trigana Air is one of the primary carriers on this essential lifeline route.
- Jakarta (CGK) to Ambon (AMQ): Serving Maluku's provincial capital Ambon (Pattimura Airport), this route connects the Maluku Islands to the national capital and is vital for tourism, trade, and inter-island connectivity.
- Surabaya (SUB) to Jayapura (DJJ): Connecting Indonesia's second-largest city to Papua, this route serves both business and leisure travellers. Reach Surabaya from Malaysia with a Kuala Lumpur to Surabaya flight, then connect onward with Trigana Air.
- Jakarta (CGK) to Pontianak (PNK): Trigana Air serves Pontianak in West Kalimantan, making it a convenient option for travel to Borneo's interior regions.
- Jakarta (CGK) to Timika (TIM): Serving the resource-rich Timika area of Papua, this route is used extensively by workers and families connected to the mining and energy sectors.
- Jayapura (DJJ) to Nabire (NBX): A regional Papua connection linking Jayapura to Nabire, one of Papua's important coastal towns, accessible primarily by air.
Malaysian travellers planning trips to Bali can also use Traveloka to book a Kuala Lumpur to Bali (Denpasar) flight as part of a broader Indonesian itinerary. Once in Indonesia, Trigana Air's domestic network opens up access to some of the most remote and spectacular corners of the archipelago.
Baggage Allowance and Policies
Trigana Air's baggage policy differs based on the type of aircraft operating your flight. It is important to check which aircraft type is assigned to your specific route when planning your luggage.
Cabin (Hand) Baggage
- Weight: Maximum 7 kg per passenger on all aircraft types
- Dimensions: Maximum 40 cm x 30 cm x 15 cm
- Cabin baggage must fit in the overhead locker or under the seat in front of you
Checked Baggage Allowance
- Boeing 737 flights: Free checked baggage allowance of up to 20 kg
- ATR turboprop flights: Free checked baggage allowance of up to 10 kg
- Weight limit per individual checked bag: generally up to 32 kg per piece
Excess Baggage
- Passengers exceeding their free allowance will be charged excess baggage fees at the airport check-in counter
- Excess baggage rates vary by route; check with the airline or at check-in for the applicable rate per kilogram
- It is recommended to pre-purchase additional baggage if needed, as airport excess rates may be higher
Prohibited and Restricted Items
- Flammable, explosive, and hazardous materials are strictly prohibited in all baggage
- Lithium batteries above permitted watt-hour ratings must follow DGCA and IATA dangerous goods regulations
- Sharp objects and liquids exceeding 100 ml must be packed in checked baggage
- Always declare valuable items and ensure adequate travel insurance coverage for your belongings
Check-in Guide
Trigana Air offers airport counter check-in as the primary check-in method. Online check-in is also available through the airline's official website for eligible flights.
Airport Counter Check-in
- Check-in opens: 2 hours before scheduled departure time
- Check-in closes: 45 minutes before scheduled departure time
- Passengers are advised to arrive at the airport well before the counter opening to allow time for baggage drop-off and security clearance
- Present your booking confirmation, valid government-issued photo ID (or passport for international travel), and any required travel documents at the counter
Online Check-in
- Online check-in is available via the Trigana Air official website at trigana-air.com
- Opens: 24 hours before scheduled departure
- Closes: 2 hours before scheduled departure
- Complete your check-in online to save time at the airport, particularly useful during peak travel periods
- Print or save your boarding pass digitally after completing online check-in
Due to the remote nature of many Trigana Air routes — particularly in Papua where airport facilities may be limited — it is strongly recommended to arrive early and confirm your check-in requirements with the airline for your specific departure point.
Cabin Classes and In-Flight Experience
Trigana Air operates as a domestic Indonesian carrier focused on connectivity and accessibility rather than luxury amenities. The airline offers a single cabin class across its fleet:
Economy Class
- All Trigana Air flights operate in a single Economy Class configuration
- Seating on Boeing 737 aircraft provides standard narrowbody Economy seating with a 3-3 configuration
- ATR 42 and ATR 72 turboprops offer a 2-2 seating layout with smaller cabin dimensions suited to regional operations
- Seat pitch and comfort are comparable to other regional Indonesian carriers in the economy segment
In-Flight Meals and Refreshments
- In-flight meal service varies by route; short-haul regional flights on ATR aircraft typically do not include a full meal service
- On longer Boeing 737 routes, light refreshments or snack service may be provided
- Passengers travelling to remote destinations are advised to carry sufficient food and water, as catering options can be limited at remote Papua airstrips
In-Flight Entertainment
- Trigana Air does not offer a dedicated in-flight entertainment system; passengers are encouraged to bring their own devices for personal entertainment
- Wi-Fi is not available on Trigana Air flights
While in-flight amenities are basic, Trigana Air's value lies in its unmatched access to remote Indonesian destinations that other airlines do not serve, making it an indispensable carrier for adventure travellers, researchers, NGO workers, and communities in Papua and Eastern Indonesia.
Passenger Policies and Special Services
Trigana Air observes standard Indonesian civil aviation passenger policies. Travellers with special requirements should notify the airline at the time of booking or at check-in.
Children and Infants
- Infants (under 2 years of age) may travel on a parent's lap at a reduced fare; infants do not occupy a separate seat unless an additional seat is purchased
- Children (2 to 11 years of age) must occupy their own seat and are charged the applicable child fare
- Children under 12 travelling alone must be registered as unaccompanied minors; contact Trigana Air customer service in advance to arrange the required assistance
- Valid identification documents for children (birth certificate or passport) must be presented at check-in
Pregnant Passengers
- Pregnant passengers are welcome on Trigana Air flights; however, they must inform check-in officers of their pregnancy status
- A Fit to Travel declaration letter or medical certificate from a licensed physician may be required, particularly for passengers in advanced stages of pregnancy
- Passengers with pregnancy complications or high-risk pregnancies are strongly advised to consult their doctor before booking air travel
Passengers with Disabilities and Special Needs
- Wheelchair assistance is available at the airport; request this service at the time of booking or at least 48 hours before departure
- Passengers using medical equipment (such as portable oxygen concentrators) should notify the airline in advance for clearance
- Passengers with special needs are advised to arrive earlier than the standard check-in opening time to allow adequate time for assistance
Unaccompanied Minors
- Unaccompanied minor services are available for children travelling alone; contact Trigana Air directly to confirm age eligibility and required documentation
- Additional fees may apply for unaccompanied minor services
Frequent Flyer Programme
Trigana Air does not currently operate a dedicated frequent flyer loyalty programme of its own. As a regional Indonesian carrier focused on connectivity to remote destinations, the airline's primary value proposition is route access and reliability rather than mileage accumulation.
However, travellers who book Trigana Air flights through Traveloka can benefit from Traveloka Points, Traveloka's own loyalty rewards programme. Every qualifying booking made on Traveloka earns points that can be redeemed for discounts on future flights, hotels, and other travel products across the Traveloka platform.
For frequent travellers to Indonesia who regularly use Trigana Air for remote Papua or Eastern Indonesia connections, booking consistently through Traveloka is a practical way to accumulate and redeem rewards across a wide range of travel products — even when the airline itself does not offer a mileage scheme.
Why Book Trigana Air Flights on Traveloka
Traveloka is Southeast Asia's leading travel platform and the preferred booking channel for Trigana Air tickets among Malaysian travellers. Here is why booking through Traveloka makes sense:
- Easy search and compare: Quickly search Trigana Air schedules alongside other Indonesian carriers to find the best connections and fares for your journey
- Flexible payment options in RM: Pay in Malaysian Ringgit (RM) using a wide range of payment methods including credit and debit cards, online banking, and popular Malaysian e-wallets such as Touch 'n Go eWallet, Boost, GrabPay, and ShopeePay
- Instant e-ticket: Receive your booking confirmation and e-ticket immediately after payment — no need to collect physical tickets
- Manage your booking: Reschedule, cancel, or modify your flight booking through the Traveloka app or website with ease
- Real-time flight status: Track your Trigana Air flight status on the Traveloka Flight Status page for live departure and arrival updates
- Travel add-ons: Add travel insurance, extra baggage, or hotel bookings to your itinerary in one seamless checkout
- Customer support: Access Traveloka's 24/7 customer support in English, so you can get help whenever you need it
- Traveloka Points: Earn loyalty points on every booking and redeem them for discounts on future travel across flights, hotels, and activities
- Trusted platform: Traveloka has served millions of travellers across Southeast Asia, offering a secure and reliable booking environment with buyer protection
Trigana Air Promotions and Deals on Traveloka
Finding affordable fares for Trigana Air flights is easier when you know where to look and when to book. Traveloka regularly features travel deals and promotions that can help you save on your Indonesian domestic flight bookings.
- Traveloka Sale Events: Look out for Traveloka's periodic sale events — including Harbolnas, year-end sales, and special holiday promotions — where flight fares are offered at significantly reduced prices
- Early Bird Fares: Book your Trigana Air tickets well in advance (typically 30 to 90 days ahead) to secure lower base fares before prices rise closer to the departure date
- Flash Deals: Check the Traveloka app regularly for time-limited flash sale promotions on domestic Indonesian routes
- E-wallet Cashback: Use eligible Malaysian e-wallets such as Touch 'n Go eWallet, Boost, GrabPay, or ShopeePay to earn cashback on qualifying bookings during promotional periods
- Bundle Deals: Save more by bundling your Trigana Air flight with a hotel booking in Indonesia — Traveloka's bundle packages often offer better combined value than booking separately
- Price Alert: Activate Traveloka's Price Alert feature for your desired route to receive notifications when fares drop, so you can book at the right moment
- Traveloka Points Redemption: Redeem accumulated Traveloka Points at checkout to further reduce the cost of your next booking
Search on Traveloka to find the best available fares for your Trigana Air route. Prices vary by season, route, and availability, so comparing dates and booking early typically yields the best results.
How to Book Trigana Air Tickets on Traveloka
Booking your Trigana Air flight through Traveloka is a straightforward process. Follow these steps to complete your booking:
- Go to Traveloka: Open the Traveloka website at www.traveloka.com/en-my/flight or launch the Traveloka mobile app on your smartphone
- Enter your search details: Select one-way or round-trip, then enter your departure city, destination city, travel date, and the number of passengers (adults, children, and infants)
- Search for flights: Click the Search button to view available Trigana Air flights and fares for your chosen route and date
- Filter and select your flight: Use the airline filter to narrow results to Trigana Air, then compare available schedules and fares. Select the flight that best suits your schedule and budget
- Review flight details: Check the departure time, arrival time, baggage allowance, and any applicable fare conditions before proceeding
- Enter passenger information: Fill in the required details for all passengers including full name (as per passport or ID), date of birth, nationality, and contact information
- Add travel extras (optional): Consider adding travel insurance, extra baggage, or seat selection if available for your chosen flight
- Choose your payment method: Select your preferred payment option — credit card, debit card, online banking, or an e-wallet such as Touch 'n Go eWallet, Boost, GrabPay, or ShopeePay
- Complete payment: Review your order summary and confirm payment. Your booking is secured once payment is processed successfully
- Receive your e-ticket: Your booking confirmation and e-ticket will be sent to your registered email address. Save this to your phone or print it to present at check-in
For any assistance with your Trigana Air booking, contact Traveloka's customer support team available around the clock via the app or website.