Traveloka acts as an online agent of airlines to assist customers with booking through Traveloka's website/app platform. Particularly from Vietjet, Vietnam Airlines, Bamboo, and Vietravel and some international airlines if the source is in Vietnam and booked through Traveloka, Traveloka can issue the invoice if the invoice request is sent from the ticket issuance time until 5th day of following month of booking issuance month. Therefore, you can order a unpaid booking so that Traveloka can check the specific policy applied.

The invoice will be sent after 10 business days when Traveloka has completed all necessary procedures.

Issued invoices can't be adjusted. If there is any incorrect information, Traveloka will make a Notice to the Tax authority according to Form 04/SS-HĐĐT and send the customer the result of the error notified to the Tax authority.

However, there will be some cases when the adjustment can't be made, e.g. incorrect buyer's tax identification number. In those cases, the invoice must be revoked in the month the booking is made, or no later than the 4th day of the following month.

The invoice request must be completed by the 5th of the month following the month of payment. After the this time, Traveloka unfortunately cannot support invoice request in the previous payment month.

The issuance of invoice means the completion of service provision. If there is any invoice cancelled by mistake, Traveloka will request customer to sign minute of invoice cancelation and revoke the invoice before cancelling it and issue a new one. Traveloka can only reissue invoices for transactions made within the same month.

Please contact our customer support via My inbox on Traveloka app, email, or hotline. Please note that for these special requests, the time for issuing invoices will be longer than usual (10 business days)

Traveloka will separate invoices based on the ticket price of each airline.

Note: For booking number with outbound and inbound flights operated by different airlines, or one booking number covering many passengers, Traveloka will separate invoices on the basis of average estimation and send them to customers upon customer's content.

Please note that for these special requests, the time for issuing invoices will be longer than usual (10 business days)

There will be difference due to constant price fluctuation of the airline's system. Traveloka will bear the difference (shown on the invoice) to make sure that the amount on the invoice is equal to the amount paid by customer.

Original cost, not including applied discount code and insurance premium

For the best customer service, Traveloka commits to bear the mailing cost for your invoice.

E-invoice will have the same effect as printed invoice, and will be effective from the day e-signature is made.

Please understand that Traveloka invoice management system cannot issue invoice for past days to match with the day e-tickets are issued. However, that the invoice is issued in n+1 month does not affect its validity, and you can use the invoice for information such as input VAT and corporate income tax.