Le Cinque Lusso Recoleta

Thanks Sol for her hospitality and recommendations.

dirty, horrible, not clean

Easy check in. Very basic but adequate for our needs. Good location. Good breakfast.

Le Cinque Lusso hotel's promise failed to live up to expectations, I'm afraid. Whilst the reception is pleasing to the eye, accompanied by a grand piano, I might add; the real letdown had to be the rooms themselves. We'd based ourselves there & always came back to another room but each of the 4 rooms had seen better days. Either the windows/ bathroom door didn'close properly or the aircon did not work to finding stained rusty bath/shower areas to the shower in the executive room running just like a tap. Even a cockroach made an appearance! IMO, all the rooms badly needed a total refurb. Even the main lift is the old-fashioned grill/door you have to shut; otherwise, there will be no liftoff, so to speak. How many times have I run upstairs to close the grill to call the lift??? Even the hardback books on BA were printed in 2006!!! Ancient & out of date! However, the plus points had to be the friendly & helpful staff & also the buffet breakfast which had a good & extensive offering. The juices & yoghurt drinks were top-notch. We always looked forward to breakfast! It was just a shame, on one occasion, I had to insist on moving to another room due to a bathroon leak multiplying to several bathroom leaks. Also, early on our stay, the afternoon/evening cleaner suddenly burst into our room by mistake, surprised to find it was occupied! Finding me in my jimjams, sitting on the edge of my bed watching TV & the Mrs tucked in bed, the outcome could have been much worse, I'm sure!!!

The WiFi in my room didn’t work. The bathroom had only one towel for the body and nothing else. Would not recommend

Es una estructura antigua pero esta bien mantenida, es comodo y limpio

Publicidad enganosa. Estafa con cambio de dinero. El personal no grato. El lugar sucio y viejo. El elevador no funciona. No recomiendo a nadie este lugar. Teniamos pensado quedarnos por 1 semana ahi, afortunadamente no hicimos la reserva para ver bien el lugar. Unos pesos mas y te hospedas en un lugar mejor. Mala experiencia.

Make sure you check the room before you “accept” it, meaning agree to stay in the room. There is more chance for you to get some refund if you don’t like the room and you refuse to stay. After you decide to stay in the room, it means you accepted the room as is and you are unlikely to receive a refund

Location is the only good thing. This hotel is probably the worst I have ever seen in my life. The room and everything in the room are disgustingly dirty. Linens had all sorts of stains on them Staff fo not even want to help. Noone in the hotel can speak English. This hotel cannot be even 1 star. Photos on the eebsite is totally fake. They dhould not be even running business in hospitality.

Muy malo! Horrible y precio alto!

Good service at this Hotel

The stay was okay, it is an old building but it is clean and quiet. Great Location!

imposible trabajar con su internet

One of the reception clerks (Davi?). He does not speak English almost not at all, and this creates a problem with communication. and also he is not very friendly. All other three reception staff very good.

Property is old and in a bad shape. Staff very helpful and friendly. Should not say 4 stars hotel this is close to 2 stars

The hotel is conveniently placed and it is confortable. The room needs a bit of maintenance

good location, but not 4 stars as advertised. This is a good 3-star hotel, period. Not even a very good one. It is disorganized, not for business (my room had a tiny table for decoration purposes only, with a wobbly chair, no AC outlet nearby where I could connect my computer). I arrived at 9 am and asked if there was a chance to get the room any earlier. Rude answer saying twice that the check in time is at 3 pm, which I knew and it wasn´t what I asked. He did not even bother to check if that was possible. The person in reception went away and another guy came in, darker skin, with Spanish accent from Central America. I asked the same question, looked into the computer, and said yes, come back after 12...Which I did, they gave me a room. The room wasn´t finished and they didn´t even know. So I went back to them and they sent me to another room, that one was finished. There were too many people taking care of reception and nobody seems to be in charge. There is a safe inside the room, but the lock has to be supplied at reception when you check in. Nobody told me that when I checked in, of course, so I had to go back downstairs to ask for this. The mattress was bigger than the bed, so someone could easily fall. And several other problems like this.

Hotel muito confortável e bem localizado. Conseguimos nos virar bem a pé. Muitas opções de restaurantes e três sky bar por perto. Café da manhã bem gostoso e diversificado. No jantar fomos atendidos por uma senhora loira que era um amor de pessoa! Amamos

Ar condicionado não funcionou bem e colchão estava afundado. Mas, é mt bem localizado e equipe é mt gentil. Café da manhã satisfatório..

Única coisa boa do hotel é a localização. De resto, tudo horrível, limpeza dos quartos é ruim, a qualidade das toalhas e itens de cama é péssima. O hotel estava sendo pintado e haviam vários pedaços de papelão pela recepção mal dava para caminhar, o cheiro super forte de tinta, vários trabalhadores transitando pelo local, uma bagunça. O hotel parece um local fantasma, tudo muito antigo, móveis do tempo do romconcon, o elevador do tempo que galinha tinha dente só comporta 2 pessoas e não sei como ainda funciona. Não confie no hotel nem em ninguém la, um casal do quarto ao lado foi furtado em 3 mil reais e outro teve duas jóias furtadas isso ocorreu no próprio quarto no momento em que estavam ausentes. PÉSSIMO.