Arrow on Spencer

Great service, convenient location with clean and tidy rooms. Bed was uncomfortable this visit and some furniture has exceeded its use by date. Overall a pleasant place to stay.

I needed to stay somewhere with short notice and whilst I was appreciative of obtaining a booking, I would never stay at Arrow Spencer Street again. Firstly, the confirmation email via booking agent I rcvd said the reception was open till late at night. Upon arrival there was a sign stating reception closed at 5pm. I contacted the listed number and ultimately (after much to-ing and fro-ing) check in was completed. When I expressed my dissatisfaction the person I spoke with said the website stated they closed at 5pm. I checked Arrow Spencer Street and it did not state this, so far as I could see. The room itself was appalling. Marks and grime all over the place. The window was utterly filthy. The wardrobe door was askew. The only seating was a cheap and nasty plastic setting and one of the chairs was wobbly. The bathroom was an utter disaster. The toilet cistern made a hideous noise for most of the night. The bathroom vanity was in an appalling state. The shower door was very difficult to maneuver and given that it was glass this was quite unsafe. The shower did not drain and within several minutes of the shower being on it turned into a foot bath and leaked on the floor. The only positive was the bed and which was quite comfortable. Overall I would rate the property at between a 1 and 2. Arrow really should have paid me to stay at the property rather than me paying a fee. It was quite simply one of the worst properties I had ever stayed in. I will never return.

Great views of Sydney Harbour

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A huge apartment with 7x single and 1x double beds, 2 bathrooms and a huge rooftop terrace. Clean but a little tired but for the price it’s a great option to accommodate a group.

Very roomy and great location.

Huge apartment sleeps 6. Two bathrooms ,everything you need , very helpful desk Clark. Recommend

Maybe I didn’t see the information about how to find the hotel. I had to ask a hotel close by where to find it. Outside facade says Harbourview. Location is great. Trams really close by, not to mention Marvel stadium is walking distance.

Arrived at property and was told my booking had been moved to another property (Arrows on Swanston). When I got to the other property I had to wait 2 hours for a room which although looked clean the carpets were filthy and had an odour.

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Great size apartment for an adult family, very convenient for transport. Easy parking

Close to Southern Cross Station and circle trams. Several good eateries a block or two away. Staff very welcoming and helpful. Felt secure overnight.

Initially difficulty getting key. I arrived at 4.45pm to find office closed. Trying the three numbers given , no response. Eventually got someone. Someone had to let me into building so I could get mobile number. All sorted but not a good introduction. Room was okay. Plenty of hot water. Windows looked onto brick wall and pigeons kept cooing. Place needs an update. I will not stay again

We were pleased with our stay. In particular the staff were very helpful. In the first attempt we thought the lift was not functional and we used the stairs. Turns out the button just needs a firmer press.

The property was old and outdated. It smelt and was grotty. There was a distinict stale cigarette smell in the room and not very clean. The layout wasnt liveable thank god we only had one night. I dont mind staying in budget places but not when i paid a premium price. I could have had 2 nights at crown for what we paid for one night in this place. We will never stay there again.

Got upgraded to a penthouse suite, which was nice, Hotel is a little dated but was clean and comfortable for a one night stay, the price was good value for money, compared to other Hotels in Melbourne, but if you are looking for something a bit more modern, this would may not be for you,

The staff were very nice

Excellent position for access to the city. Could do with a repaint and dishwasher wasn’t working but it was lovely to be in a residential setting, very quiet, easy access to shops.

definitely need some proper curtains on the windows, along with new pillows and a bed that doesn’t fall over

Badly run down, not clean and reception only open till 5.00pm