Mantra Heritage Port Douglas

Great location. Comfortable room with good access to the pool.

Loved the location at the centre of Port Douglas. And the pools.

The room was spacious, well equipped and very comfortable. The staff at reception were friendly and polite.

Never Staying Here Again Giving 3 stars only because the bed and pillows were decent — but the rest was a mess. I asked staff if I could heat the room and they told me it was possible — but later I found out the system only cools, no heating at all. When I called guest services for help, they told me to “just play with it” or search online. We were cold and sick, so I requested blankets — but after 5 PM, all requests cost $25 because there’s no staff on-site. That’s outrageous. I ended finding them by myself the staff does not even know them have them. The elevator doesn’t reach all floors, so I had to carry heavy luggage up stairs. None of this is disclosed on their site, nor the fact that there’s no support after hours. For the price we paid (not cheap!), there was:    •   No cleaning for 3 days    •   No extra towels    •   Loud music at night    •   Dirty carpets Eddie at reception was helpful, but the woman at guest services was careless and unhelpful. Never staying here again. This place charges hotel prices with zero service.

We have stayed at Mantra Heritage on a number of occasions and will continue to return , staff are warm and friendly and it is so conveniently located

The property was in a very handy location. A walk to everywhere, like the shops, the Marina, resturants.

In Port Douglas for a family wedding, could not have found a more convenient location, whether it was for a run, a walk to the marina, local football ground, just perfect!!!

The property needs an update. I could not get a ice and an ice bucket. Room service only avaible if booked for five days or more

Nice

Location was good and the staff were helpful. My room was well appointed and clean. There were a lot of steps so if this is an issue for you, let them know.

Clean n great service

I had a pool side room (which I had never had before!) for only $166 per night (Wednesday and Thursday) which was great. Staff were very friendly, laid back and informative. I intend to stay there again whenever I am back in Port Douglas.

We Actually really had relaxing staying to our hotel and very clean/quiet. Will be staying to this hotel again

Very handy to everything.Nice swimming pool and garden Staff very friendly and helpful no problems.

Staff were amazing and always helpful

Property was close to everything

We liked everything about this property. 2A 2C (7-9) and booked 2 bed apartment. Bed arrangement was great. 2mins walk to Coles and all other major shops in Main Street. Great pool. We love how it’s connected by a walk way to the Main Street also for ease to shops and restaurants. If you’re a family, this is your place to stay.

We loved our stay here, it was central to everything & for an old building it is maintained beautifully. The room was clean & comfortable & the kitchenette was perfect for our week stay. We especially loved our swim up private deck. 10 out of 10. We will be back

Overall the property was well maintained. It is conveniently located near shopping and dining. There are no lifts as a low level site however 4 flights of steps to the top floor plus 2 more to the car park. Pool area was nice with a well equipped outdoor BBQ area was inviting.

The 2 bedroom unit was great for family of 4.