Mercure Melbourne Doncaster

Difficult to order room service and missing items when it arrived. Pool was cold. Hotel desk staff were very good, cleaning staff blocked hallway with trollies and vacuum cleaners. Room service trays left at doors most of the day.

I have stayed here twice in the past month. The beds were comfy, staff were friendly and the rooms were clean. The location is great. If you're planning on eating in, rethink that plan. On both stays, I was told what I wanted to order from the menu they had run out of, so I ended up with Ubereats, the first order being a bowl of fries!

Friendly and helpful check-in staff, attentive food and beverage staff, spacious, well-appointed room, great location, and excellent value

Clean comfortable modern stay for a few nights

Beautiful property, looks new! We had a really spacious room and were very happy with the reception and room services. Parking was a breeze and daily service meant always a spic and span room to return to at night!

won’t be coming back

The hotel was very nice, well located, excellent service and options. There was a problem with the TV that was constantly disconnecting from WiFi. Also some bigger cups for tea would have been better, and shower caps. Overall it was a nice place to stay and we would definitely come back.

The property located at very quiet coner at such busy noisy centre of the city with

Clean, quiet and comfortable.

From arrival to departure our stay at the Mercure was great. The lady at reception was a delight and made us feel welcome. We were upgraded to the superior king room which had a great view of the city. The room was very quiet. The bed comfortable. We really loved the bathroom with a beautiful walk in shower. The only down side was the pool as it was supposed to be 31 degrees but it was no where near that temperature. Very cold to the point where we couldn’t swim without freezing. Probably good in summer but not winter.

the quality of the room - great view

The breakfast was a little underwhelming and never enough staff to assist or clean tables and top up food. That said, the staff who were there did a great job and very helpful and polite

Always a great place to stay. I stay here quite often with work. Would recommend

The room was great but service at reception and restaurant was poor. Location good right next to the Westfield Centre..

Stay here

This was the first hotel ever in my entire history of travelling, where I have been unable to unplug the fridge in my daily mission to remove any unnecessary sound or lightning from the room, due to my sensitivity. It would have taken a high torque angled screwdriver, or an electric long-nose to undo that sucker. The rear of the unit was tucked in so neatly, it was unable to be reached from the front, with a neat little door strap. I checked for the obvious temperature dial inside, and any other way - however, this was not meant to be. This model was far too advanced for that. I left both defeated and impressed at the same time.

Ds

Clean and comfortable

the room was state of the art with great facilities, the bed was super comfortable and i especially liked that you could stream through the tv from your mobile device.

Great location and views, brekky was good although with the asian food options in Shoppingtown you might be better off walking there. Staff were on point and really efficient and friendly. I'll stay again no hesitation.