Sofitel Sydney Darling Harbour

Great location, beautiful hotel, Great food

Third time staying but probably my least favourite experience. The Positives: swift (and early) check in, friendly front desk staff. Room spotlessly clean and comfortable. Quality (and varied) breakfast. Negatives: Top floor bar no longer open to all guests. Was told this "was for VIPs only" by staff member on desk. Disappointed as was looking forward to enjoying the lovely views over a drink with my daughter. Also quite embarrassed to be declined entry. Kind of goes against the leaflet provided at check in which says "Dear Valued Guest". Didn't feel very 'valued' in that instance. There is also a large amount of construction going on in front of the property which the hotel should be more open about when booking. Meant that relaxation time by the pool was a non-starter. Also prevented from using ground floor toilets while fireworks were on. I get why they don't want the hotel being used as a public toilet but, as a 'valued guest' I would expect to still be able to access them (especially as I had purchased drinks from their ground floor bar). Maybe put a staff member on to check room cards? Service also slow at the ground floor bar - waited 10 minutes to be served. Would I stay again? Maybe, but I kind of feel that the hotel is trading on previous high reputation. IMO, standards across the board have slipped. Might try the W next time..

Beautiful corner room with stunning views and spectacular bath. Super comfy pillows. Great room service. The club lounge is exceptional. Very convenient for the ICC. Everything you’d expect from a Sofitel.

Food was lovely

Mini bar fridge not cold enough. TV signal unstable. But property is clean, comfortable and good access to transport.

Bed excellent view amazing, The only thing no plugs around the coffee machines(Drum Table) It looks good but not for functional for your clients. All plugs by the front bed. lot of carrying over jkettle, etc. Jude

Great

Great Property 10/10 - Enjoyed my time

the staff were very accommodating, the location was incredibly accessible and the facilities were of the highest standard.

Not acceptable

Staff were extremely helpful. Concierge were so lovely and had great personalities and customer service. I received an upgraded room, cake, wine and fruit platter as I mentioned I was there celebrating my birthday. The view from the room, especially the bathroom was amazing. Highly recommend staying here.

Overall good for a business trip b

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Love the Sofitel have stayed here a few times never disappoints.

Convenient location next to the ICC, 80m walk from Convention Tram station, 10-15 min walk from Central station. The hotel is clean, modern, with good amenities including comfy slippers. Self checkin and the digital key (if u have the Accord Hotel app) is so handy. No need to wait in queues when you check in. Easy walk to Darling Square and China Town, highly recommended!

Amazing! Beautiful clean hotel with great service. Room was beautiful.

We need bottled water

Had an amazing stay at the Sofitel Sydney Darling Harbour. My room was amazing, bed was very comfortable, definitely enjoyed relaxing in the bathtub on a cold rainy day, and the view from my room was spectacular even though some is of construction. Daily breakfast was good as well. Will definitely stay here again if I come back to Sydney.

Wonderful

Great location and great amenities. Room was absolutely beautiful with stunning views of the harbour. Incredibly friendly and helpful staff too. Would definitely stay again.