Hotel Cyrus

Are you making a joke of me?I never,but never will make another reservation on your site.I wrote a letter to you sbout what happened,but you didn't care,I will advice all my friends not to travel with you.

I booked this because it was close to a subway station and I would not need to change trains to get to my meeting for the week. I wanted something inexpensive because I would only be in the room to sleep. The room was very hot and the radiators could not be controlled. The window was easy to open. The window was well insulating and it blocked most of the traffic noise at night. There was no room service, but I probably could have asked for more toilet paper. It was an interesting place to stay in Vienna. There are inexpensive shops and restaurants by the U-bahn station. I would stay there again to save money for the opera, but likely not for four nights.

I've traveled the world and have seen some bad accommodations, but this was truly scary. The minute I checked in I tried calling Expedia and waited for 45 minutes until I gave up. So, I doubt they will allow this to post. The area is really, really, really scary. Checkin area dirty and smelly, filthy, no English. Hallways under construction, exposed everything, no light in hallway, used phone light to find room. Bad smell everywhere. Shoes were sticking to room floor, room hadn't been cleaned well, exposed electrical wiring, fleas in bed, itching all night, took them with me on the rest of my trip, entire room falling apart and dirty everywhere. Again, I can't imagine Expedia allowing this review. The price was $77, which was criminal.

One of the dirtiest hotels I've ever stayed in, and I've stayed in some greasy hotels.

The first room we got put in the door handle came off as we opened the door, there was no head on the shower, or working light in the bathroom for that matter. We complained and got put in a different room. The second room was slightly better but still very grotty. The shower would only be either unbearably boiling hot or unbearably freezing cold, with no middle ground, making washing quite a difficult task. The room had drawers with cigarette ash and butts left in, despite there being no smoking signs both in the room and hallway. It seemed that the rooms dont ever get properly cleaned. From the strong smell of smoke seeping into our room at night and also along the hallways during the day it seems that many of the guests were smoking in their rooms. Including marijuana smoke at before 10am when we were checking out. Even if you're on a budget, you can find far better cheap alternatives than this. The staff were not helpful, the rooms were awful and the fellow guests all seemed as if they were permanent residents not people visiting Vienna.

totally will not recommend this hotel, very far from what int he hotel description, room is very dirty, no lock, when we reach the hotel they fixing the room door lock but still they never fix properly, don't feel safe and secure, the location is quite ok can walk to the nearest train station, the toilet is very dirty looks like nver clean for long not comfortable to use, no aircon and no electrifan inside the room, definitely will not recommend, although its quite cheap but still not worth it.

We wanted to check in this hotel at 11pm. The receptionist said they are full. I gave my printed reservartion to him and I said I already paid the room. He said they haven't got any empty room. He wanted to give my money back. I said I want my room. The staff were not nice and helpful at all. The receptionist said we need to wait 20 mins, because he need to clean a room. We waited an hour for the room. My boyfriend used the public toilet and the toilet seat MISSED! In our room we hadn't toilet paper and towels. Finally I got 1 towel for two of us. The bathroom looked awful. Hairs everywhere. The sink wasn't cleaned. The floor wasn't hoovered and cleaned. I took pictures about the corridor. I do NOT recommend this hotel for anyone at all!

The hotel is terrible. Humed. I was given a smokers room. There was no hot water. Was not even given a towel. When I complained the reception guy said that "people steal towels". Worst night ever. Do not stay here.

Room was dirty, tv didn't work, wifi not avilable in room, several lights out, including the elevator. Way too expensive for quality of room. Didn't expect the Ritz,but did expect it to be clean and orderly. Recommendation to others - Avoid!

1. It's not automatic that they will give you a towel. 2. Seems that the room was cleaned a year ago. 3. First floor is near a busy noisy street so it's hard to sleep.

First night - no towels, had to ask at reception. Strong tobacco smell. Big room with many beds, one of the windows can not be locked. Cool and noisy night. Asked for change. Were promised "the best room at the hotel". Tiny room with the same strong tobacco smell. Dirty bathroom, lamp in the corridor absent. In the morning - no hot water. No breakfast. We had four nights reservation, but could not stand more then two. Found that the name of the hotel had changed, it is now not only "Cyrus"", but "Bagdad-Cyrus". Well, if you are heavy smoking Bagdad inhabitant - you may like it. It is not really WIENNA hotel any more...

Terrible room, please honestly change the name of this place from a hotel. Do not deceive people please. Really terrible.

This probably th worst hotel I have ever seen and it has been reported to the local tourist authority in Vienna.

Cable TV is with Deutch channels. WIFI in Rooms is not available.

I would never recommend family to stay here. The place looks shady although the receptionist was pleasant something abt the place is not right. There was also police there when we visited. We were given a hostel kind of room which we did not know about. In the freezing cold of austria this room did not have heater and we almost freeze in the night after paying $100 for one night!! This should not be for more than $45. The room is not clean and bathroom not usable.The doors does not have latch so we did not feel safe in the night.so all n all its a hostel and not a hotel. Families should stay away from this hostel.

I used to stay in this hotel for most of my trips to Vienna. This time was different, it was not as usual . I was told that the management has changed. changed to the worse. No breakfast any more, services is not as it was , rooms condition not as usual, wifi not good , TV not clear with less stations. the only thing good left for this hotel is its location.

Bad experience especially about the cleanliness as room facilities and bathroom are awfull dirty from long time

For sure not again in this hotel.

I have already emailed Expedia AT LENGTH about Hotel Cyrus so do not wish to use my valuable home time in long repetition. I added our review of the hotel to our KLM experience, which was, as always very favourable. You can use all or any part of that earlier posting. It is all valid!!

The place was cheap, but unclean, with broken furniture, the room was full of flies, and the bed was uncomfortable with an ancient mattress. The TV didn't work either.