Smart Apart Living – Wien Hauptbahnhof - self check-in

Unable to check in due to system issues. No support on site. Hotel refused to refund a room i couldn't access.

Confirmation number on email to check in was wrong. Had to call. FYI, rooms with number and letter can only be accessed thru glass doors on first floor. No need to use elevator.

Nice place to stay. Good facilities area was quite cosmopolitan which we liked. Good Parking is available locally for 10euro 24hrs. Good place to stay

The property is a mile from the train station. Two metro stops. Check in is a pos terminal with an agent who speaks poor English.

Convenient location and a comfortable base. The small kitchenette was fine for drinks/breakfast, and the living area means there is somewhere to relax rather than just sitting on the bed. The check in process is very easy, and the property was easy to find. There are shops and an underground station not far away. The only downside is that there are no curtains or blinds in the property, so you feel very exposed when changing as the property over the road can probably see in.

We booked two separate apartments for a group of 4 adults and 1 child (14 years old) for a 2 night stay and were allocated the top floor :). Both apartments were spotless, warm and quiet and furnished exactly as described in hotels.com site. The location of the apartments is ideal for a short city break. There is a pram stop only couple minutes walk from the apartments and an underground station within 5 minutes walk where you can take an underground to Vienna city centre (Stephansdom) in less than 15 minutes. Beds were comfortable for us and the sofa bed worked for our teenager. Given our short stay, we did not use the kitchen utensils at all, but there is a fridge, an oven and a cooker (2 rings) for those who may stay longer and wish to cook their own meal. There is no manned reception but the check-in process was really simple - just follow the instructions on your booking confirmation. At the departure, all you need to do is to drop the key card into a box on the wall. Could not be simpler! I'd warmly recommend Aparthotel Smart Apart Living - Wien Hauptbahnhof for both a short city break as well as for a longer stay in Vienna. A great value for money!

Very close to centre of Vienna through metro Closeby. Very comfortable and clean

Brilliant apartment my only issue was bed was a bit hard for me old highly recommend.

We stayed in the place during winter and we were lucky to get the top floor room that comes with a balcony, kitchen, a living room and 2 bathrooms. If you're just looking for an affordable place to sleep for the night, the place meets all the basic requirements. The shower is working with hot water and the heater worked too. The apartment has no front counter and you have to do the whole check in process yourself. The process is quite simple though you'll need to have a credit card to pay the tax and entrance. Location wise the place is not bad, just a short 10 minutes walk from a U1 metro station and just nearby a tram stop, though the streets are a little dark and quiet at night. The cleanliness of the place can be definitely improved, we found stains on the bed sheets but it was nothing too major. Liked that there was a fridge in the place with cutlery, and a TV with couch in a separate room. Towels and bath soap are also provided. There is also a lounge down stairs with a drinks vending machine, if you need drinks at night. Food wise there is a McDonald's and Burger King near the metro station. Overall won't say that the place is bad, just average, but you get your money's worth.

Very good trip and accommodation was good for the trip we did. Convenient to both U and main train station.

I loved the apartment. It was great. They gave us the top floor. it had a sofa bed but the veiw at night was incredible. the window are sky lights. all my father (82) stated was that he was contemplating the stars and planes all night. Great hotel (apartment) we cooked breakfast and dinner the second day.

Property and particularly the toilet was very dirty. Customer service assistants very rude. Avoid it!

The local area is very poor and unclean. It is well connected with the city center and the main attractions of Vienna but the area is really disappointing. The apartment itself is fine, beds are clean and internet is excellent. The kitchen is not well equipped, kitchen utensils are not clean and we could not use the oven because there were no suitable cooking utensils. Overall nice experience.

Sofa bed is apsolutly not for two people or kids 10+. It is 1.5 m long, too short.

The hotel is very near the underground and the main station is only a few stops and connected to the Vienna Int Airport. The building and the furnishing looks new, well equipped and clean. Checking in done with the machine at the entrance although easy but can be nervous because there is nobody to ask. An improvement would be listing what items are available in the kitchen so that we do not need to pack with us because all the essential items are there already.

The property was perfect. Very clean and as advertised. It was in a lively area with good amenities and market. Close to the underground trains.

The apartments are very comfortable and clean. The location was nice as it was in a quiet, local neighbourhood. It took less than 5 minutes to walk to the closest U-Bahn station and it was located on one of the more popular lines, which made it easy to get to places. The beds were comfortable and the apartment was well laid out. I would stay here again.

Modern, clean and comfortable. Could do with a dining table. Arrival process unduly complicated.

Everything is fine except the washing machine, the clothes are wet after select spin. May be I don't know how to use it.

i booked a room ...instead to have a room with them ...i was forced to search for another hotel !!