Comfort Hotel Guarulhos - Aeroporto

This property is very unsafe. Less then 15 min after check in, someone walked into our room. There was a do not disturb sign on the door, they used a key to enter, and I was about to shower so I was naked. We complained and to resolve the issue they deactivated the magnet for our keys after each use and we had to go to the front desk to re check in each time to enter the room. When we checked in each time we told them our room number, and they voiced our names out loud to the lobby for confirmation. We stated how unsafe this practice was an not only did they voice our location and names to the lobby of strangers, but if a random person on the street came in and said any room number, they could just say "yes" to whatever name the front desk voiced and the front desk attendant would give them access to the room. There was no verification, and there was no privacy. When we complained the attendant said this was policy for the hotel. This reflects very poorly for the hotel in regards of safety. The manager did comp our meals in an attempt to remedie the situation. However this does not address the severe lack of safety. I did not feel comfortable leaving my belongings and staying here. The only reason we didnt leave and go to another hotel is because we prepaid months ago. The room itself was also very dirty. There was dirty hand prints on the walls and mold all down the bidet.

Very clean, modern, and comfortable! Rooms are a bit small, but it is very close to the airport.

The location is quite good - close to the airport. The hotel itself is okay - it obviously has a high turnover of guests who are generally only staying for a very short time. The food offering was poor - buffet style where the food had obviously been sitting for quite a while. There was no bar. The hotel is fine for someone who, like me, is only staying for a few hours and not looking for anything fancy.

Staff is very professional. The hotel has very good structure for work and vacation.

Safety and transportation

Perfect for short stay layovers

Very good

Very close to the airport, shuttle van friendly people.

Nice location

Nice property well located close to the airport.

N/A

We had a good stay at the hotel with friendly staff convenient transportation just a little far

There's nothing around the hotel, but industries.

Everything

Great place! Bathroom Sink did not drain!

The staff was excelent, very friendly and welcoming, the hotel was very nice, quiet and clean. I definitely recommend this location if yoy are staying in São Paulo.

Fantastic Hotel!

I didn't like the area. Its too isolated we almost get robbed one night.

All good

Convenient to the airport and shuttle service