Minas Platinum Hotel & Convention

So much disappointment to sum it up. I came in upgraded my room for a bigger bed. In the room the floors were not level, the water took 20 min to heat up, not including the low pressure my toilet clogged on day one by day four couldn’t take it anymore and after excessively complaining they changed rooms when all I asked for was a maintenance person (none on site??!! ). New room was worse then the old but they said they would not charge the upgrade fee which they lied. They did charge me but cut $80 off price of total stay. All I needed was a plunger, not available but the market around the corner had one for 7$. New room had uneven floors and was located facing Main Street. Also on fourth floor of hotel. Top floor windows were single pane and might have well not been there. All the street noise came right into the room all day night long. There were spots In the walls / window area where you can see right though to the street. Meaning I can spit onto the street from the room through the floor. I can see clearly to the floor below as well. The roof. Made of tin was so annoying noisy when it rained unbearable. I did not sleep one night In the new room since getting it. But I was too scared to keep complaining because they literally did nothing to help. The bathroom bidet was leaking so bad it was flooding the. Bathroom. I had to turn It off from the valve instead of the handle because it wouldn’t stop. I have photos of all the lunacy. On the last day construction.

Great stay! The hotel is very new and comfortable. Will definitely stay there again when I need to spend a night on the road.

Otima opcao

Very nice property with very comfortable quiet rooms

We've stayed at this hotel twice and like it a lot. However, rooms facing the street can be very noisy, especially on weekends when the patio bar below is full. Great service and breakfast.

Ok.

Atendimento cordial, café da manhã bom, estacionamento bom.

Ótimo

sim, estacionamento bom e seguro

Quarto limpo e amplo, atendimento cordial dos funcionários

Muito bom lugar

Ótimo lugar

Quiet and clean - good value for money.

ótimo lugar

ótimo hotel

Muito bom e organizado.

bom hotel

Atendimento péssimo, frigobar vazio , era necessário buscar a água no restaurante que funcionava somente até as 22, e o pagamento tinha que ser feito na hora . O estacionamento é muito pequeno e tive que deixar meu carro na rua. O dia que consegui deixar no estacionamento fui acordado as 5:30 da manhã para tirar o carro para que outros pudessem sair. Em resumo um desastre . Nunca mais voltarei.

Experiência sensacional! Da acomodação ao café da manhã, tudo impecável!

Razoável, precisei trocar de quarto porque a TV não funcionava e a água do chuveiro não esquentava.