The Falls A Family Lodge

Na

Just Location was good

over priced considering the property condition

Worst hotel ever! We asked for a wash cloth at least 5 times and never did recieve. Sat a cooler outside for an ice chest, people using dirty hands to get ice out. Door held shut with a bungy cord. Windows covered with chicken wire instead of screens. Unable to watch t.v. due to poor signal. Headboard of beds finish all rubbed off. Garbage under the night stands. 1 plug to plug in tv and small frig. Unable to plug in micowave. No plug in bathroom, no blow dryers. At least half the doors looked like they were kicked in. Homeless people smoking crack in parking lot. This place is nothing like the pictures show. Over charged for room and parking. AGAIN WORSE HOTEL I EVER STAYED IN!!! PLEASE IF YOU HAVE CHILDREN DO NOT STAY!!!

If I could give zero stars I would, Expedia needs to drop these guys from their list of hotels immediately! I booked online the previous thursday, one week in advance, and than called within four days before my stay to cancel my stay and they told me that they would be keeping my whole booking fee of $228 something about you only get a 48 hour window of cancelation which is abaolutely unacceptable! talked to two expedia reps and two expedia supervisers whom tried everything in their power to talk to the owners to get my money back. And or a discount for a future stay and or fifty percent return fee, And they wouldnt reconsider, listwn to my explanation as why I cancelled, qnd simply would not budge. They wer very rude, disrespectful, and very immature, and uncomindating for those with disabilities that are new clintelle. I would avoid this hotel at all costs, they are scammers and their buisness needs to be closed down already and an investigation neess to be launched against them!

Value for money

initially tv remote missing so staff tried to adapt universal remote but tv needed reprogramming so moved to other room ALL GOOD -- STAFF was cporteous and helpful

The motel may be more attractive if there is higher standard on the tidiness of the room.

Little rundown, small uncomfortable beds small TV couldn’t change channel shower went super cold after two minutes

Not what I expected

Great places to stay close to everything the place was a/c when arrived only problem. The AC machine was very loud at night hard to fall asleep. Had to pay extra for parking for the couple days.

Save yourself some disappointment and find a better place , dingy rooms , pics posted online are different than what you get , the Indian guy at cash counter was super rude , rooms don’t have working AC or remotes for TV

Good budget option. You get what you pay for

This place was not up to the proper standards, not to mention staff was not understanding when confronted about the condition of the property. Did not ended up staying at this location, wanted a refund as soon as we got there, however, that was unsuccessful. We had to wait until the next day and didn’t get refunded the entire amount. Not staying there again.

No compartable

We arrived late at the location but still we were able to check-in smoothly. Thank you for having us.

Last Minute good choice

Near to restaurants

The location is awesome. Very near to clifton hill. My main issue i would have adressed upon leaving, however the office was locked so there was no one to discus/inform about the rodent/animal in the ceiling that i could hear scratching throughout the night. Secondly i get hotels/motels mainly because at home i only have a stand up shower. My stay was centered around making my partner an extra nice bubble bath and after i had set up the surprise, we went to run the bath and there was no plug/bath stopper. It was very disappointing

Good location