ECO PLAZA Santiago

Have never been so disappointed. No heating, no hot water, place was dirty. Would really like a refund as we only stayed one night out of seven we paid for. A complete disaster.

We had 2 rooms. Great location and nice room, comfortable bed, wifi, full kitchen. No air conditioning , so very hot during the day. Rooms do cool down after dark,but that is after 10 pm sunset. Allow time for checking in because this really is an apartment complex with some hotel units, so the desk has to notify hotel people to come down to meet guests. Hotel staff was gracious to allow bag storage until 3pm check in, and after noon checkout. They also can help arrange driver for day trip and airport. Great location and nice neighborhood. Can walk to almost anywhere in 30 minutes maximum. Grocery 2 blocks away. Santa Lucia is 5 minutes walk. Ask about roof access for a spectacular view of the city, also a pool. Will definitely stay here again.

The internet was not working for 4 days out of my 7 night stay, room was only serviced 3 times in the 7 nights, the washing machine was missing from the laundry. These were an issue. I don't speak Spanish was very difficult to communicate with any staff at this facility that must have at least 1500 rooms, most medium sized Hotels say of 100 rooms around the world would have somebody that can at least communicate in English.

the room was not very cleaned any very old.

Nice room but horrible when it came to organising check in. My advise is call in before you turn up to make sure your room is ready!!

We stayed here for 4 nights and loved every minute of it as it was more of an apartment than a hotel. We were so sick of eating on the run during our travels it was great to sit down to a home cooked meal and a bottle of wine. Close to Santa Lucia park, the historic Lastarria district and Santa Lucia markets, (a great place to buy lapis lazuli.) A supermarket metres away and walking distance to so many other places of interest. And it was quite inexpensive without being down market. We would definitely stay here again.

As many other reviews say, check-in is a little bit of a challenge. You get to the front desk of the building, but this is an apartment building, not really a hotel. So then you wait for a hotel staff member to come down, you go up to their office, then have to go to your room. Not a big deal, but just slow. Don't expect much information or service from the building's front desk. The room I had needed a lot of work and a major cleaning. The rug on the floor was nasty. Big shag rug that is designed to catch lots of dirt and it was doing a good job. No telling how long it had been since it was last cleaned. There was a small, single extra bed under the staircase leading up to the upper floor with the main bedroom. The white cover on the bed showcased all of the dirt falling off the open stairs - those needed to be cleaned, too. Lots of chipped and peeling paint in the ceiling of the bathroom. Only one bulb and it was rather dim in there. Also, don't stay in this "hotel" if you don't like the heat. There's no air conditioning. Having a kitchen was a nice idea, but it was minimally stocked so cooking was going to be rather difficult without investing money in certain necesities (pots, pans, etc). Just cheaper to eat out. However, the location is great. Lots of really cool neighborhoods nearby and the best stuff Santiago has to offer is within walking distance.

Good place at a great price

No complaints. Housekeeping only comes in and changes the sheets every 3 days and they don't clean but overall, it is a good value and I will be back again.

I've stayed in all kinds of properties all over the world, and I have to say that the check-in here was more than a bit convoluted. Since it's a residential apartment building, your first stop with the attendant at the front desk, who makes you wait awkwardly with your bags until a mysterious agent comes to fetch you and take you upstairs to an office in an entirely different tower. I then had to find my room in a third tower. There is little continuity in the process, and you have a sense of disorientation. I will say that everyone involved was pretty polite, at least. The room was great - nice little kitchen, big couch and a comfortable king bed. All good space. The bathroom was fine - great water pressure, especially - but I had a few qualms: the shower head didn't fit into its holder, so it had to be balanced there precariously. The white towels had been washed, but they had lost their brightness, so you had the feeling of using a dirty towel even when you weren't. I'm used to a little inconvenience. It's the price you pay to stay cheap in good neighborhoods, and this was definitely a solid hotel in a really great location in centro with a lot of walkable options. But without language skills and a sense of adventure - or if you're in a hurry - I wouldn't take this one on.

We found the following things wrong with the hotel: No Air Conditioning. Just one fan. No Central Heating. Just one electric heater. Tub does not have a non slipping mat. Maids do not provide service on Sundays.

Everything was good, some of the furniture could use upgrading, but the apartment overall was incredibly spacious and the views from the balcony superb. Highly recommended.

Bang for your buck in the heart of Lastarria, bustling neighborhood in Santiago. The studio was immaculate and fully equipped with state of the art appliances. This is a residential building complex with apart-hotel agencies, you'll have to speak with your agent once you check-in at concierge.

Central location, easy access and good security. Towels not provided in bathroom and on follow up the situation was not rectified. Had to purchase towel !! While I would recommend hotel for fellow travellers due to location, it would be wise to check facilities and ensure shortcomings are pointed out to staff.

Customer service so poor that the phone number on their website doesn't't even work. Do not stay here. You have been warned.

I saw it in one other review, but thought it was a mistake. We booked and paid for 2 rooms at Lastarria Suites. We were going to be 1 day behind schedule, so we called the hotel. We tried several times, but all of the phone numbers were bad. We finally got the email address and sent them an email telling them of the situation. They gave us a good phone number and we called again to tell them we would be late. They said "no problem, we will wait for your late arrival." When we got in at 1AM from a long flight and cab ride, they told us they gave our rooms away and they could not help us. There was no room for discussion. DO NOT STAY HERE!

The hotel is very close to Santa Lucia and Plaza de Armas, and is part of a condominium complex with other renters/owners. The apartment itself was very comfortable and roomy, the kitchen was great. Hotel check was a little confusing, but basically you give your name at the main desk at the entry and they call up to the hotel staff, who come down to get you. Sounds like a hassle, but it really wasn't, and they were very helpful. This is not your typical dedicated hotel, but if you want a comfortable place to stay right in the heart of Santiago it is great. The only down side is the center courtyard gets a bit noisy on saturday night, but we just turned on a fan and were fine.

Central to most locations. Redirected from front desk to the office in another tower, but all very functional in the end.

if you are staying for business - then avoid this hotel.Facilities are ok for leisure stays, but if you need reliable internet, room service or other services - stay away

Really nice apartment in a good location. Wifi was fast and reliable, kitchen had everything we needed, and the apartment was even cleaned daily like a hotel. Prior to this we stayed at Mela Blu Apts which is the same one bedroom apt type of deal but the wifi never worked and management wasn't great. This place is a lot better. Highly recommended.