Hotel Terrado Providencia

We travel to Santiago 2-4 times a year and always stay in the same area. Our usual places were booked so we reserved at Torremayor. The exterior was covered to prevent vandalism due to the current civil unrest. We watch Chilean news daily so we expected that. The interior was small but as expected. All services met our standards except the bathroom. It was totally without any surfaces for personal items. The toilet paper was beyond reach while seated..., it was mounted on the opposite wall. We had to put the paper on the floor beside the toilet. Remember, there is no counter surface. We had four days of laughing.

This hotel was within walking distance of many fine restaurants. Our room was clean and quiet. Staff were excellent and accommodating.

Part of the staff is really nice, however not enough to compensate the lack of cleanliness, order (on my last night they didn’t leave floor towels, floor really dirty) and more importantly the bad heater (doesn’t work continuosly and when working is super noisy)

extremely noisy rooms, air conditioning is not working and loud beds are uncomfortable got robbed of my phone in front of the hotel (bicycle grab)

Very bad air conditioned. The noise from the street can be heard on 15th floor.

I was assigned a room where the air conditioning wasn't cooling the room ever after leaving it on for a long time. The windows of the room could not be opened, so I went down to the front desk to tell them of the problem. They sent a technician up to look at it. He came to "fix" it. I waited another 30 mins and the room just never cooled, it's so warm that I'm unable to sleep. I had to go down again to tell them of the problem. I suggested that they change my room, but the receptionist says there are no available rooms, and he will send the technician up again. The technician turns up in my room with a fan. Not only did it not help, since the windows cannot be opened, it just ended up blowing warm air and the fan was extremely loud and noisy. I had to go down to the front desk for the third time and told him I cant sleep and I need a place to sleep. Finally, he gave me another room to sleep, but he says its for me to sleep for the night and the next day I have to go back to my original room. Next morning, I had to repeat the story to the new staff at the front desk and as usual, they said they will send a technician up to fix it. Even the new staff refused to change my room. After I have gone out for the day, I returned in the afternoon, only to find out that the air conditioner is still not functioning. For the 5th time, I had to tell them about the issue, and it is only now that they finally relented and gave me a new room.

Hotel Torremayor is a good value, well located hotel, a solid 4 star experience at a reasonable price

just ok hotel near city center close to many restaurants and metro station. needs better air conditioning -- one tip is to have one more card and let air conditioner running continuously even when you're out.

I chose this Hotel mainly for it's location, which was perfect for my needs. The room was not fancy but was ok. The included breakfast was just ok.

since it was a busy season,i was surprised that i was given a handycap room with no view,hotel was comfortable,i had booked this hotel nov 14 2014 hopping to get a better room,

New hotel, some construction still being completed but not disturbing. Great location, close to everything.

Pelo preço p hotel não vale, mas a impressão que tenho é que brasileiros se surpreendem,pois em algumas comunas de Santiago os predios são mais antigos com alto preço e quartos com carpetes, camas antigas e café da manha tudo bem mais simples que no Brasil.

No

Repetiria siempre que fuera a Santiago.

O atendimento foi sensacional. Principalmente o Daniel. Sempre amistoso, educado e prestativo. A localização do hotel é sensacional, próximo do costanera center, restaurantes, lanchonetes e McDonald’s em frente.

O pior hotel que fiquei em toda a minha vida!! Quarto alagado, falta de toalhas, atendentes mal educados. Café da manhã sem nenhum tipo de variação…. Hotel pega turista.. o unico ponto positivo seria a proximidade do Costanera center. Região perigosa

Boa localização. Cafe da manha ruim. Wifii pessimo.

Al llegar a la habitación, se encontraba sucia, con pelos rizados, uñas y el baño sin aseo, incluso habian papel higienico dentro de la taza del baño junto con orina, por lo cual olia pesimo. Tuvimos que llamar a recepcion para informar y al dia siguiente dejar una nota a la mucama para que realizara correcto aseo. Lo demas bastante bien

Muy cómodo a excepción del calor de la habitación por la orientación de esta, que se solucionó conectando el aire acondicionado

Mi habitación estaba bien de frente a la calle y tenia mucho ruído por la noche. Pero aparte de eso estuvo todo bien. La habitación es bastante confortable. El desayuno sigue un protocolo de covid, y se le sirve a cada uno individualmente en su mesa, lo que para mí es un punto positivo. Sin embargo, la opción de desayuno es siempre la misma: panes, mantequilla, jamón y queso. Creo que hace falta una mayor variedad u opciones más saludables como frutas y yogurth.