Jianguo Hotel Shanghai

1) I received the room key at the hotel front desk and was told that the room only had one breakfast! I asked the waiter to read the reservation notice on my mobile phone, but he didn't accept it and told me to contact your company directly and asked me to sign a credit card and pay RMB as a deposit! I still don’t know, because the credit card company hasn’t informed me yet, whether the hotel has deducted the breakfast fee of about RMB 245 for two breakfasts per day from my credit card (a total of RMB 1,470 for 3 days). 2) We were assigned to two rooms on the 18th floor. After taking a shower, the sewage from the underground pipe in the bathroom overflowed, and the entire floor was filled with dirty and smelly muddy water. On the first night we wiped it with the cloth we could find in the bathroom, and notified the cleaning staff the next morning. But when we returned to the room from outside at night, we faced the same nightmare again after taking a shower! I had no choice but to call the front desk downstairs of the hotel, and they sent an employee up to help clean up. On the morning of the third day, two real repairmen came to solve the problem. Please give your company an explanation as well. As for the extra charge for breakfast, I won’t know until I receive the bill from the credit card company! Sorry, forgot to take a photo!