Ocean El Faro Resort - All Inclusive

The property is nice. It was hard to get used to pools and bars shutting down at 6pm. Not the resorts fault, but the ocean was inaccessible due to sargassum, so the only option was the pool. The food at the restaurants was not bad but the buffet was not very good at all. The people/guests are terribly rude (skipping in line, piling food on their plates as though it were their last meal, and not really using manners. It was nice the seating had an adult only area. No need to pay extra for privilege in my opinion. Overall, it was a nice get away. Staff are very friendly and helpful. Our room was relatively clean. No complaints.

Ocean El Faro is a wonderful property. All the staff is extremely nice and helpful.

This was the worst experience ever. I booked an adult only jotel snd i wss plsced on the family side. When i arrived at the room, there was no electricity nor air conditioning in rhe room for 2 hours, The beach was not active. You were not allowed to go in the water. Thr rooftop jacuzzi was not operable. We reserve 3 room we were a large party of 8. There no repairs nor any accommodation. They told us they wete overbooked and no other rooms were available. There were roaches in the room. One of the room door did not closed. I complained several times with the front desk and guest sevices. After i made the complaints, I went out to eat, when to my room to find my door ledt wide open and my money missing. I made a ccomplaint, they said itsnothibg they can do. I will never ever go to any establishment of the company again. They treated my party with no respect, no respect, we felt discriminated again. This was the worst vacation anyone could ever experience. I recommend whoever chose this resort to reconsider.

I was checked into a room with no electricity, after 2hrs of waiting electricity was on with no air conditioning. I requested another room and was told there was no other rooms available. I paid for adults only inclusive and was put on the family side i was unable to go on the adult side do to the color of the braclet i was giving. There was no access to the beach, the room jacuzzi was not functional, i had no accommodation of switching to another room with air conditioning that work. The staff was not helpful at all and rude at times. After complaining i came back to my room to find my door wide open. And was rold ther was nothing they could do about it. The food was terrible and most of the time cold. This was the worst resort i have every experienced.

Penta dreams Royal last year was great this year we went to Ocean El Farro in this place is way bigger the rooftop rooms are great and the atmosphere is more fun. A lot more lively. Only issue is they don’t stock the bars with the right amount of personnel for the size of the gathering. Other than that super fun they have a lot of events going on and a nightlife shows are awesome and entertaining. Definitely will be coming back here in November.

This was the most horrible resort I have ever stayed at the room smelled like mold and mildew the sliding door did not lock the food was horrible. Room service was rude when we ordered food and we had no access to the beach which was infested with ants and the water from the shower was running all over the floor. The tub has no grip handles so it was almost impossible to get out of I required assistance to get out. Extremely limited activities and after paying for an adult only reservation was placed in the family area and was not allowed to enter into the restaurants on the adult size. Save your money do not go to this resort.

We loved everything specially the different activities every day… We love it….

The staff was very friendly I loved staying here

I have a bad experencie , one sale person from AB dept Special Dinner meat & Lobster for $100 . I get in at 8pm at the rest and i wait for food with two minors 1.19 Min (9.19 pm ) Arrive the food > Food was not hot and the lobter Very hard to eat , so for us was too bad . when you get in 1 hoyr peace of bread and hold and hold and hours ,you loose you appretite . i trow $100

We had a wonderful family vacation in the middle of June. The family room was spacious and sunny. We were lucky that we had good weather throughout the week. Great internet everywhere from the hotel rooms to the common areas, which was really important for us. Great services and smiles in general, especially great greetings and helps from Josia. The food at the buffet area is good, must get the daily seafood at the grill station. Salads are fresh, but I was hoping for more variety of fruits. The only regret was that we couldn't get a table at the Steak House at all for the entire week. Every morning I tried but it's fully booked starting at 7:30am, unbelievable. Lazy river was our favorite thing. There is no access to the ocean because the beach was full of seaweed. Kids loved the foam party. I might try the Ocean Blue Resort next time for a better beach and water activities.

We had our butler Deiby Santana , he was very helpful and awesome . He made few changes with our fine dining due to our excursions schedule and he made it happened the very last minute . He made sure our bell boy was available on the day of our departure for our luggages. I would rate the food as 5 out of 10 . The “ privilege “ upgrade is definitely worth it . There’s one thing that we were not pleased with , the waiting for your dinner is extremely long . The fine dining would take about 1-1/2 - 2 hours . The property is beautiful with lots of amenities . You must try the only red clay courts in Punta Cana .

Property is cozy and has a huge potential to have 5 stars, however even though I made an electronic checking prior of my arrival as requested via SMS, once at the property the room was not ready (arrival 11:50am) it took 2 hrs and 25 min to receive the room, also I requested to the receptionist for an upgrade, and he said without blinking, the rooms are already selected 24 hrs before, (not good for a business when client wants to spend more $$ and no options were provided) also you get assigned a type of concierge before arriving to the property which I thought it was a nice experience since in the SMS said that will help me making reservations, excursion and transportation. I replied to him 48 hrs before the arrival with all reservation and excursions, no replied until the second day after we were in the property, which I already booked 3 private excursions (again not good for business) H10 losing $$$ for lack of follow up and up sales. Instead of focusing 100% in making you go to hear the membership speech, dedicate time to earn the clients trust and satisfy their initial needs, I spent $1700 in excisions family of 4, that I booked elsewhere since no replied were received from the concierge.

Large property (900+ rooms) and there is a lot of walking to get to the rooms, restaurants, beach etc. Trolleys are “available” however actually riding one is a hit or miss experience(mostly miss) the drivers tend to disappear and drive the outskirts of the property to avoid transporting people. A good twenty minute walk from the lobby to the beach. The food: the specialty restaurants (steakhouse, Italian , Japanese, Mexican and American you must awaken before 6 am to try to secure a reservation for the previous mentioned restaurants, nearly impossible unless you have a butler service. The food at these restaurants is less than mediocre and by that I mean cold unseasoned food. Service at these restaurants is not any better and the steakhouse was full of flies, all the patrons in the restaurant were swatting away while trying to eat. The food in the Mexican restaurant was again cold and tasteless, Sakura the Japanese hibachi, food was hot but rice was burnt, meat and chicken overly salty and tough. American restaurant (Route 66) we were unable to eat the food period. We left the entire meal - ribs were served with an insane amount of bbq sauce (not of our choosing) the fries were tough as if they had been fried over & over and the corn on the cob dehydrated. Housekeeping was at 9 am or not at all, and when we complained, the fob bracelet was deactivated (right after the room was cleaned) - coincidence ?

Property was excellent! Only negative was you could not enjoy the beach / water since there were wave after waves of seaweed piled up at the water’s edge. Apparently, June-Aug is like this. Our guest services person / concierge, “Kevin” was exceptional! We have traveled all over and he was the best we have ever had.

Rooms needs to be maintained, room service is subpar, a lot of broken things in the room like lights, drawers, doors

Excellent

Great staff and loved the place. Clean and delicious food

The roôm need to updated .

Muy bien, nos encantó el río lento y las atenciones de Omar y Danny

The food was very delightful and excellent.