Bob W Holland Park London

I didn’t like not having reception, there was no one to assist me with moving my luggage. I struggled to move them up and down the stairs, no full length mirror. Wouldn’t stay there again or at any Bob w branches

Great location and experience

Great pocket hotel for those just stopping through town for a couple of days. Comfortable, tiny room has everything one needs. If you have a lot of big luggage, you may have a hard time getting it through its narrow halls and you may also find little room to move around in your room.

I was recently in London to run a race and the stay wasn’t only affordable, but the property is quite nice, there is very easy access to transportation and shopping. I also appreciate that they are eco conscious. There is no front desk however the staff was very easy to communicate with, via the app and Whatsapp. The check in was very straightforward as well. While it was great overall, this property does not have AC so staying here may not be ideal when its very hot. That said, I will be staying at another Bob W property when I return.

Ridiculously small rooms. No room for sitting other than the bed. Contactless entry etc not at all satisfactory.

awesome setup. I really enjoyed the location but be prepared for no AC it was very hot

Disappointed with the “Deluxe” Experience I booked the deluxe room with higher expectations, especially as a traveler from the U.S. Unfortunately, the experience did not meet those expectations. The room lacked air conditioning, which made our stay extremely uncomfortable during a 90°F heat wave. The bed was very firm—almost like sleeping on the floor—and the bathroom was so compact it was difficult to move around. Overall, the accommodations fell short of what I would consider a deluxe stay. I would not return.

Lounge was good. French press and coffee was good. Close to Holland Park.

I spend 60-70 nights a year in a hotel. I was interested in this new chain, Bob W, so gave it a go. The idea in principal is good - it’s all supposed to be automated, no reception, no keys, and an apart hotel so there’s a small kitchenette in each room. The reality is different - poor room naming on hotels.com, poor cleanliness, incredibly hot rooms, and a website as a key that doesn’t always load and you have to find the email every time you want to open the main door and your room. It gets worse, you need to use the website to get out of the building presenting to me a massive safety risk. I’m sure they auto open in event of first but still. It was so frustrating. Imagine you were trying to escape someone or something you gotta ask the person with the website address to open the door for you. Just no. The area is fine, Shepherd’s Bush and Westfield are great, road is very noisy however. Garden is nice. Bed sheets and floors not so.

Excellent for a single traveler to London

Good place to stay if you’ll be out exploring most of the day. Close to public transport and walkable. I do wish they had a sink to clean dishes for longer stays. Maybe wouldn’t stay in the summer as my room faced the road, got the sun all day and was very hot. Even at night with a fan and window open it didn’t cool comfortably. Plus you had to deal with street noise. They were responsive when I reached out but not much they could do other than provide the fan.

They were interested but not helpful. They responded to messages immediately but they did not take positive steps to solve the problem. I made a reservation for April 25-29. I realized that I made an extra day. If it was April 28, I should have left the city. I asked if I could cancel April 29 on the first day. They said contact Hotels.com and said you got it from there. I contacted Hotels.com but they said they could not cancel it. The bathroom door would not close. The room was very narrow and there was a protrusion in the middle of the room. The fire alarm went off in the middle of the night and I could not sleep. Despite all this, they did not help for 1 day when they should have said sorry and helped. I visit London very often and stayed in 10 different hotels. This was the worst. I hope they make it better. I hope they use their success in responding to messages quickly in solving problems.

The support staff was quick to respond and very helpful. The room was clean, and we were lucky to have a quiet spot with a nice garden view. The comfy room was worth it, offering extra space. Overall, the stay was pleasant, but there are a few things to improve. The property didn’t warn us about the weekly fire drill on Tuesdays, nor about the fire alarms going off twice during our stay—once in the evening and again at night. There were no instructions on what to do in case of an emergency. The room had basic kitchenware, but no place to clean dishes other than the bathroom. There was a tea towel, but no dishwashing tools or space to store dirty dishes. Lastly, the bathroom was very small. While typical for London, better use of the space, like repositioning the door or adding a hook, would have made it more practical. It was a good, but not the very best and it could have been better.

Everything was great!

Great location. Great room and at a great price. Would definitely recommend 👍

It was very comfortable stay for a week. I could manage to do my hard work! Thanks Bob!

Very clean, convenient and comfortable. I definitely recommend! Perfect stay!

We had an excellent stay. The room was spotless and really well equipped with everything we needed. Large TV. Fridge, microwave, cups, bowls plates cutlery and glasses. Bed was big and comfy. Location was super. 5 minutes walk to Shepards bush tube. Loads of shops and a great bar on the corner before the tube. Self check in was a breeze. Cracker stay and awesome value.

I loved my stay at Bob W! Only downside was that there wasn't really anywhere to do the dishes I used, so I ran out of clean plates, cups etc. I didnt find it very hygienic washing them in the toilet sink (also there was nothing to wash them with).

Well fiittted out room with several eco-features that were a bonus. Telephone staff were very good and helpful. Room a little small but that's central London. Only small issues was signs to room were a bit confusing and very noisy, repeated door slamming from 5am. Generally, high recommendation. Nb. Walking takes quite a while as between 2 areas.