What are the guest reviews for Haven Hotel?

Haven Hotel is well-known for its Location, Cleanliness, Service and Facilites, as reviewed by verified Traveloka guests.

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Haven Hotel

Name: Haven Hotel
Address: 161 Banks Road, Poole, England, BH13 7QL, 161 Banks Road, BH13 7QL, England
Rating: 8

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8.0

/10

Very Good

1,001 reviews

What Guests Say About Their Stay

Pete

10.0

/ 10

Lovely location and very well maintained older style hotel. Breakfast was very good.

Gareth

10.0

/ 10

A revisit to a favourite hotel from many years ago. Not much has changed. Maybe a little quieter in the hotel but the hotel facilities are excellent and with sunny weather a little extra paid for a balcony room overseeing Shell Bay was good value.

Paul

10.0

/ 10

The hotel room with a sea view was great. We loved sitting on our balcony watching the boats go by and going to sleep with the sound of the washes. The hotel was in an excellent location. The staff were extremely helpful and friendly and the food in restaurant was superb.

In the Area

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161 Banks Road, Poole, England, BH13 7QL

Main Facilities

Swimming Pool

24-Hour Front Desk

Parking

WiFi

Elevator

Staying at Haven Hotel is a good choice when you are visiting Poole. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

What's around Haven Hotel

161 Banks Road, Poole, England, BH13 7QL

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Discover More About Haven Hotel

General
Near Sandbanks Beach

Location
When you stay at Haven Hotel in Poole, you'll be on the beach, within a 15-minute drive of Poole Harbour and Sandbanks Beach. This beach hotel is 5.2 mi (8.3 km) from Bournemouth Beach and 13.9 mi (22.3 km) from New Forest National Park.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Sandbanks Ferry Terminal - 0.1 km / 0.1 mi
Sandbanks Beach - 0.4 km / 0.3 mi
Studland Beach and Nature Reserve - 0.5 km / 0.3 mi
Dorset Area of Outstanding Natural Beauty - 0.5 km / 0.3 mi
Shell Bay Beach - 0.9 km / 0.5 mi
Canford Cliffs Beach - 2 km / 1.3 mi
Knoll Beach - 3 km / 1.9 mi
Compton Acres - 3.5 km / 2.2 mi
Branksome Chine Beach - 3.9 km / 2.4 mi
Branksome Dene Beach - 4.2 km / 2.6 mi
Alum Chine Beach - 4.7 km / 2.9 mi
Studland South Beach - 6 km / 3.7 mi
Poole Park - 6 km / 3.7 mi
Dorset and East Devon Coast - 6.7 km / 4.2 mi
Old Harry Rocks - 7.6 km / 4.7 mi

The preferred airport for Haven Hotel is Bournemouth (BOH-Bournemouth Intl.) - 18.7 km / 11.6 mi

Facilities
Take advantage of recreational opportunities offered, including an indoor pool, a sauna, and a seasonal outdoor pool.

Business Facilities
Featured amenities include a 24-hour front desk and an elevator. Self parking (subject to charges) is available onsite.

Dining
Satisfy your appetite at The Point Restaurant, a fine-dining restaurant where you can enjoy drinks at the bar/lounge, take in the ocean view, or dine alfresco. A complimentary full breakfast is served daily from 7:00 AM to 10:00 AM.

Rooms
Stay in one of 84 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.

All facilities in Haven Hotel

Bar, Cafe and Lounge

Swimming Pool

Entertainment Facility

Fitness Center

Functional Hall

Transportation

Limited parking

Things to Do

Indoor pool
Outdoor pool
Sauna
Steam room
Pool sun loungers

Food and Drinks

Breakfast

Connectivity

Free WiFi

General

Parking
Terrace

Public Facilities

Smoke-free area
Elevator

Hotel Services

24-hour Receptionist

Accommodation Policy & General Information in Haven Hotel

General Check-in Instructions

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

, Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.

Pets

Limited Number Of Pets In Room

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General Information

Popular Facilities	Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time	From 15:00 - to 11:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Haven Hotel	84
Another facilities in Haven Hotel	Limited parking, Indoor pool, Outdoor pool, Sauna, Steam room

Frequently asked question in Haven Hotel

What are available facilities at Haven Hotel?

There are top facilites at Haven Hotel such as Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)

What is normal check-in & check-out time at Haven Hotel?

The standard check-in time at Haven Hotel is starting from From 15:00 while the latest check-out time is at Before 11:00

Does Haven Hotel provide breakfast?

Yes, Haven Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

How many stars does Haven Hotel have?

Haven Hotel is a 4.0-star hotel.

How many rooms does Haven Hotel have?

Haven Hotel has 84 rooms in total.

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More Reviews from Other Guests in Haven Hotel

Overall Ratings & Reviews Haven Hotel

Other sources (1,001)

8.0

Very Good

From 1,001 reviews

Cleanliness

8.4

Room Comfort

8.0

Location

10.0

Service and Facilites

8.2

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Traveler Reviews Haven Hotel

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Top reviews

Gavin

with Partner

6.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

Great location. A bit run down. I was expecting to see Basil Fawlty and Cybil any moment. Lovely to take an old school break. Nice food. Wonderful views of Poole harbour.

Tony

with Partner

10.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

Exceptional staff, fabulous hotel and pool. Lovely breakfast

Suzanne

Friends and Family with Friends

4.0

/10

Reviewed 13 week(s) ago

Hotels.com verified review

Staff were pleasant and managed to helpfully accomodate our early check-in which was much appreciated. But sadly, we were let down by the facilities. The room we were allocated is not accessible by lift. We had help with our bags to the room which was wonderful but did have to struggle down with them. The room was not air conditioned, the beds were ever so soft and there was quite a bit of noise in the early hours (not sure if it was maintenance, deliveries or kitchen) so sleep was not the best. The bathroom had no walk in shower, rather an overbath one - not great when you have back and sciatica problems. There was also some maintenance and modernisation needed - chipped bath soap dish and broken window stay wire. Elsewhere around the hotel lobbies, decoration was needed. Breakfast was sadly a let down for us. It was a buffet and by the time we came down, there were a few slices of uninviting basic slices of bread and fruit and full English breakfast items that had been pawed over by guests who'd come down earlier. So my friend had weetabix with the last bits of milk that was no longer icy cold and I had a muesli with a pot of yoghurt which was nice. I also requested a glass of orange juice as the breakfast juices had finished. The friendly staff member obliged. We didnt venture to the spa or pool during our overnight stay. All in all, lovely staff, beautiful location but extremely poor value for money and a little grotty

Steve

2.0

/10

Reviewed 14 week(s) ago

Hotels.com verified review

Their idea of a room with courtyard view leaves a lot to the imagination. In reality it was a staircase and white brick wall less than a metre from both room windows. Very dark and dingy. Constant smell of cooking from extractor close to window. Bathroom plug allowed water escape, blown lightbulbs making an already dark room very dark. Spoke to staff and nothing was rectified. Very disappointed. .

Sarah

6.0

/10

Reviewed 14 week(s) ago

Hotels.com verified review

This hotel is a real let down, but you cannot beat the views.

Varin

with Partner

2.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Very dated the room was very small and next to the bin toilet so old we wouldn’t come again and won’t recommend to anyone

Pete

with Pet

10.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Lovely location and very well maintained older style hotel. Breakfast was very good.

Lynette

with Partner

6.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Hotel very old and tired. Room over looked the court yard which is very noisy due to regular glass recycling. Outdoor pool to hot to swim in. Hotel in a lovely area with beautiful views.

Gareth

with Partner

10.0

/10

Reviewed 15 week(s) ago

Hotels.com verified review

Loretta

2.0

/10

Reviewed 15 week(s) ago

Hotels.com verified review

I booked this hotel through the online agent Hotel.com £439 for 2 nights. I agreed via the hotel direct to pay £70 a night for a balcony upgrade, of which they took payment for the £140 on arrival. After checkout, I was a few miles away, when I had a phone call saying they hadn’t taken payment for the £439. And wanted to charge me £579, which is not what the booking platform said. So I had to be inconvenienced by the fact, the staff couldn’t check at ‘check out’ that the room wasn’t paid for. (I assumed the platform took funds!?) It was £439 for 2 nights according to the platform, but the hotel said I had to pay £579. A guy at reception thought he read on Hotel.com that the extra was for service charges and tax etc. Well the hotel did NOT provide room service during my stay (may I add that i ended up coming alone to the hotel, because my partners mother was hospitalised and I was unable to cancel the reservation - harsh in reality!!), therefore room service would of meant the world to me, when I’m not a very confident person. The hotel was ok, but very dated, the balcony upgrade was had good views. But was very ‘dismal’.. no character, or charm about it. Just some awful garden furniture, and quite miserable to be sit on if I’m honest. Nice views, but nothing to feel excited about. I wouldn’t stay here again because of the lack of knowledge from hotel staff. The reception girl claiming she was in training as to why they didn’t take my payment. You need training for that?

Paul

with Partner

10.0

/10

Reviewed 15 week(s) ago

Hotels.com verified review

Helen

Friends and Family Family

6.0

/10

Reviewed 15 week(s) ago

Hotels.com verified review

A phenomenal stay fantastic location but realistically in need of a little TLC, hesitant to say this though as we live in tough times with that in mind a great stay, great location, lovely staff 8/9 out of 10

KEITH

with Partner

4.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

We used two bedrooms during our stay and neither had wi-fi working. Breakfast was chaotic with guests waiting for clean crockery etc. to arrive etc. The leisure facilities are good and the views from sea facing rooms are excellent.

Patrick

with Partner

4.0

/10

Reviewed 16 week(s) ago

Hotels.com verified review

Clean , helpful staff , but dated and tired.

Jon

with Partner

10.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

Amazing location, just what was required with temperatures hitting 35 degrees! Room was comfy, buffet breakfast was good with a good varied choice. Amazing views. Pool area & direct access to beach were a big plus. Only downside was the constant slamming of the door from the room next door at all sorts of times in the night but we tried to not let this ruin our short stay here.

Mandy

with Partner

6.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

This hotel has seen better days. Whilst we couldn’t fault the food, the service in the bar was hit and miss.

brian

Friends and Family with Friends

6.0

/10

Reviewed 16 week(s) ago

Hotels.com verified review

Lovely position. But hotel a bit tired and under staffed

Rosie

Friends and Family with Friends

10.0

/10

Reviewed 16 week(s) ago

Hotels.com verified review

Great stay at a stunning location with lovely spa and pool.

Annette

with Partner

10.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

Great location. Good reception. Great food. Room great apart from view out of window. Could not use pool etc as was not advised there was staff training so not open in the afternoon. Only knew staff training when I had got ready and gone down to a notice on the door to enter. Times of pools opening times did not match online to inside times, so never got to visit.

Katie

with Partner

6.0

/10

Reviewed 18 week(s) ago

Hotels.com verified review

The hotel has great views, but the hotel needs some updating. The bathroom was tired looking the bath is very small and lots of mildew around the bath. The sink tap leaked the whole time. The Gym - most of the cardio machine were out of order.

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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