Holiday Inn Express LIVERPOOL - ROYAL ALBERT DOCK by IHG, an IHG Hotel

The staff were well trained and very professional Service was excellent and the breakfast was really great

The hotel is ideally located for exploring Liverpool City. Breakfast was very good and substantial. Our room was basic but clean and had a nice view over the Albert Dock. Top score for us was the genuine friendliness of the hotel staff. To a person, they could not have been nicer.

The staff are a credit to this hotel from the check in to the departure the stall were unbelievably helpful

Great location for Beatles tour and Beatles story

Good food options close to the Holiday Inn Express all within walking distance. Room and bed very comfortable- no problems at all. A good substantial breakfast inc in the price

Most unique location. Lots to do in walking distance. Good restaurants all around. Staff was amazing. I needed to move rooms and they worked it out brilliantly. Breakfast was generous even with peak crowds.

Lovely hotel fab location great breakfast

A lovely room, plenty of food for breakfast. The staff gave a very good service and polite.l would come here again next year.

Windows were filthy couldn't see view staff amazing friendly and helpful beds comfortable and breakfast was good with a decent choice and kept topped up regularly.Easy walk into town centre and quiet at night round docks

A nice place to stay. Excellent breakfast. A very unusual building. Pity there is not a restaurant for evening meals.

Good hotel, but room was very hot and windows didn’t open far. Glad they had a fan in the room.

Great. Thanks

The area around this hotel was very nice with lots of places to go see in walking distance.

What a location. What a breakfast. We’ll be back.

This hotel is in a beautiful location in a historic dock building. The rooms are nice with large windows that open for fresh air. There is no AC. The elevators are pretty small, and it's a hike up 4 stories of stairs to the reception area. The included breakfast is great and includes pancakes, cereal, breads, fruits, eggs, and of course baked beans

Great

Was fine for our needs. A bit more basic than I expected but fine nonetheless. Very good location

Comfortable rooms, great location

Friendly staff were very helpful when we arrived early, allowing us to store luggage in their luggage room whilst we went to our conference. This hotel is an excellent location for the conference centre - just a short walk away so you can easily pop back if you need to do some work. Room is good, I would have appreciated a little more room but I had an inverted bay window which removed space from the room. Breakfast was excellent with space for everyone, even thought the hotel was busy. Well located in the Albert Dock complex where there are plenty of options for meals. The only downsides - the ground floor entrance to access the lift to reception is cobbled so suitcases bounce around as you're coming in - a carpet across to the doors would help slightly with this. Additionally one lift was out of order for a couple of days which mean we were challenged and had to use the stairs up to the hotel which is located on the 2nd floor so you already have quite a climb just to get to the lowest floor for rooms.

Location of hotel was excellent for easy access to a range of amenities within a few minutes walk, the centre of Liverpool, the Ferry Terminal, the Arena and exhibition centre, Room very good, except view of Albert Dock obscured by dirty windows. Won’t pay higher amount for ‘view’ next time. Room itself was great with comfy bed, lovely easy to use shower and very quiet room (308). Definitely recommend and will come back. Breakfast straight forward, not a large selection of hot meal choice, but ‘did the job’. Staff were professional, friendly and helpful.