Mercure Bridgwater Hotel

Room was OK but not spotless some debris in corners and stain on pillow. Stayed 2 nights but room was not serviced during that time. Shower hand held part was poor hardly no flow but soaker head OK.

Lovely, modern hotel with excellent amenities. Didn't eat at this hotel, so can't comment on that. Had a good night's sleep in a comfy bed (Ear plugs are a must, if you get given a room on the same side as the busy road). Parking is charged at £10 per night, and it's limited. However, if you go to the carpark across the road, it's free on certain days/ much cheaper than the hotels parking!! Although, I didn't feel my van was safe at all in either carpark. Outside area around the hotel is a huge let down, and I wouldn't advise anyone to go out alone. It's surrounded by derelict buildings and is extremely rough. This lets the hotel down massively and for this reason alone, I wouldn't return.

The hotel has been built in a run down area with a failing town on its doorstep, this creeps into the building itself with undesirable characters drinking at the bar etc.. Upon entering our room we were immediately hit with a smell of what i can only describe as stagnant flatulence! To make it worse the bathroom stunk of rotten egg obviously bad drainage. So we opened our balcony door to air the room and was greated with the smell of someone nearby smoking cannabis, this combined with the sound of sirens just made the whole evening worse. The were hairs in our bed and around the toilet. The bed was like concrete. We slept on top of the quilt with our own blanket. Initially we'd booked for 2 nights but 1 was more than enough! We left sharply early in the morning and will not be returning to Bridgewater anytime soon! No refund given. I would like to add that the staff were very pleasant.

Lovely stay

Unfortunately we were unable to dine in the evening in the hotel as we were told short staff and kitchen was not taking any more orders, although dinning room was not full. Also we were told the room Service was not available, but we could go out the hotel for something to eat, aftef a 2 hour drive we just wanted to rest. Room perfect, shower amazing also very clean. Breakfast service brillant and attentive. Coffee machine had broken down. All in all an okay stay, just requires tweaking for food if required as in your menu for room service states upto 10.00pm, for us this was not an option. Thank you for good service from reception and breakfast waitress. Road closure did not help either. Kind Regards Teri Tilbury.

Convenient and clean.

An excellent hotel in a great central location in the heart of Bridgwater town centre.

It had all we needed, very happy

Perfect for an overnight stay but not an inviting surrounding area

We chose the hotel because the Hotels.com filter said the hotel was dog friendly. The hotel was not dog friendly at all. On arrival I was given an A4 sheet of paper with the rules for the dog, not exactly the warm welcome we were expecting. Unfortunately dogs are allowed on reception and the bedroom but that is all so we couldn’t eat in the bar area as dogs aren’t allowed. Also dogs are not allowed to be left in the room alone so adults can’t eat in the bar either. Also on booking the lovely lady called Jasmine said she would give us a room next to the fire exit which she did (Jasmine is credit to the team), unfortunately the restaurant manager saw me using the fire exit and said that I wasn’t allowed to do that again, another example of not such a dog friendly hotel. Definitely would not stay again as the hotel is in a very undesirable area. The two bar staff we met were friendly as was Jasmine on reception when we checked out.

Room was excellent very pleasant stay.

The reception staff were excellent and went above and beyond. The restaurant was super busy (think there was a coach trip) but the service staff took it in their stride and a credit to the whole stay

Good

Really good lovely rooms very friendly staff thank you for a great stay

Ok place

Was a nice stay

We checked in he got charged for He noticed this and asked for a refund at check out and they practically laughed at him and said it wasn’t there problem and refused to refund his money. Blatant theft in my eyes. If this is the way this company acts when they have made an error, I/my group will never stay with this hotel chain again. Shocking!

Great breakfast and bar service, There was a flashing light on fire alarm in the ceiling above the bed, this could do with changing. The moving wrap around advert in the bar and restaurant isn’t nice at all and ruins the environment. The staff were lovely and it wasn’t clear that the parking would be an additional cost.

..... all was ok...but dissapointed with the receptionist...