Montcalm Brewery, London City

Lovely stay room and breakfast

Great location, fantastic ambience, very high quality of accommodation yet retaining it’s traditional charm.

Very smart

Lovely hotel, great location very close to the underground.

Excellent rooms, and even better breakfasts when you have four teeanage boys. Very helpful staff.

Hotel was lovely and staff excellent . A deposit of £150 was taken from my bank account on Sunday and has still not been refunded

Lovely stay here, the staff were very personable and friendly. Nice big room with a great bathroom. Some areas show wear and tear, but overall a very pleasant experience

Nice hotel, great location near the Barbican.

Really positive experience. Would highly recommend! Fantastic location, so easy to access the Elizabeth Line which was really helpful for us travelling with a toddler. Lovely welcome touch and the staff were super friendly, they could not have been kinder to our little one!

Lovely hotel in a lovely location

Do ask for a hairdryer and check the towel rail heater works

Handy for livery events

Property is ideally located for anyone attending events at the Barbican. Staff were extremely helpful and attentive and resolved an issue with our toilet immediately. Ro was spacious, clean and comfortable. Breakfast was lovely too.

Room was a long way from the lift and required me to navigate several sets of stairs. It was also very noisy being next to a service lift or similar which was being used throughout the night.

Only stayed one night but couldn’t fault anything. The staff were very helpful rooms spotless

Bad experience with room was remedied by staff. The room I was given was in a townhouse across the road (621). There was a really loud vibrating noise in the room coming from the aircon & I couldn’t sleep. I phoned reception & within 5 minutes I was accommodated in a room on a lower level. Great location.

Although the room was okay and the staff were pleasant, an issue regarding a breakfast charge at check out really dampened our experience. We were asked after we had checked in if we would like breakfast the following morning, which we decided we would, and it was explained to me that the charge would be taken from my security deposit. My husband was then very ill overnight and therefore felt unable to eat that morning- I explained this at check out and that we wouldn't be having breakfast as we needed to get him home. I have since been advised that the £38 charge for two breakfasts will be kept by the hotel and not refunded to us. Considering no food was actually cooked for us and wasted, I feel this is really unfair. Also, we didn't even book breakfast with the initial room charge- we just simply verbally agreed to it at check in, and nowhere in the terms and conditions on the hotel website does it state that breakfast is non refundable. We have been advised it is 'standard procedure', which in this instance certainly comes across as the company simply being greedy in terms of money. After emailing to complain, I have been offered a complimentary breakfast with our 'next stay'. Safe to say that won't be happening... What a disappointing end to our trip- really poor customer service and generally just a rubbish way to treat someone. Will not be using this chain ever again out of principle.

The staff was very friendly and helpful. The rooms were clean and comfortable. We will be recommending this location to others in the future.

An absolute Kip .. statey for 3 nights First one on - no bar after 9 - no coffee n ores no nothing . No bed linen change - for 2nd & 3rd night But fantastic staff done best A hotel - it’s a motel with limited service Outside of lovely staff - keep away

Great experience! Friendly staff, cleanliness, comfy bed! Only downside were the desk’s chargers didn’t work so my usb charge could not use. Also extra bed’s duvet was too heavy and my child 6 years old sweat badly so she needed to move to our bed to sleep together. Still we give 5 stars as we had a happy stay!