The Gantry London Curio Collection by Hilton

Had a great stay at the Gantry hotel

The trip to The Gantry didn't exactly go well... on check-in they had no record of our reservation (despite it being fully confirmed and pre-paid). After *three* attempts to email the front desk a copy of my confirmation, they finally got us on the system - and then said they didn't have the room we booked! They tried to substitute for an accessible room, that was a no-go for us, so my wife and I ended up with twin beds for the two nights. The apology was a couple of "free drinks". When we tried to redeem these on our last day, we found out *after* ordering and drinking our drinks, that there are restrictions on the free drinks - so even that meager thank-you backfired and went in the bin. The main feature of the property, STK on the rooftop was also closed for a private function one of the days (we were not made aware in advance) so we missed getting to experience that. On check-out we left our bags for a few hours, then when we came back to validate our parking - more messing about as apparently we had to do that at checkout (again we were not told this). To add to the 'ambiance' of the stay - one of the lifts was badly damaged, but left in service and made the most lovely screeching noise every time the door operated! Not really 4* there.

Lovely hotel and facilities. Will definitely recommend to family and friends.

We have stayed on several occasions and never fails to impress. We will DEFINITELY be back.*****

The reception team were fantastic. They couldn't find my booking and I was worried but it turned out to be a computer glitch and they really tried to help, fixing it eventually. The hotel was clean, relaxing, and comfortable. It wasn't easy to control the room temp, is the only thing. Staff at the restaurant and terrace on the first floor were great (lovely setting), special thanks to Davide. Very nice food. Niv especially at reception was a superstar. Would love to stay again and highly recommend

The staff were very friendly, checking in and out was easy. The room was clean and stylish, bed was super comfy too.

Fab location - loved the vibe in the hotel. Stayed in a twin room.and the single beds are massive! FAB shower!

When I got there they couldn’t find my reservation and took a while which I found very stressfull as my missus got embarrassed Thankyou

It was great location , transport easily accessed and lots to do in area , shopping eating etc

Excellent service, friendly staff. Close to the train station and mall.

Fantastic hotel with spacious rooms and comfortable bed. Modern decor and in a great location, easy access to transport and close to Westfield Stratford. Staff were friendly and helpful.

Although the property itself was nice, I excepted SO much more from a Hilton brand hotel! The A/C in the room wouldn’t go lower than 18 Celsius & the fan didn’t blow higher than “low” speed. The a/c also would completely turn off if I left the room for ANY reason so everytime I came back to the room it was hot! There were even times when I was sleeping & the a/c would turn off. I went to the front desk to ask if I was about the a/c & the front desk agent said “that’s the standard setting for the a/c & it automatically turns off when u leave the room”. I also had an issue with the tv. I called the front desk and asked how to cast my Netflix to the tv. The front desk agent told me that I would not be able to watch internet TV because it was not a smart tv….despite the tv remote saying “smart” on it. There was only ONE water refill point in the hotel & it was on the ground floor by the lobby. Each time I went there was always a line. I asked if there were other areas to refill water & the front desk agent said they USED to have one on each floor but it became to expense so they now only have the one refill point on the ground floor.

Service at front desk was amazing. Very friendly staff

Great position convenient for Westfield

Amazing, helpful and welcoming staff

The service really is stunning at the Gantry and the staff really are fantastic. This is our 3rd visit and we will definitely be back.

V comfortable bed, great shower. Received free upgrade

Great stay, lovely breakfast. Really convenient location

The room was lovely just felt the hotel was expensive for the area plus breakfast on top seemed expensive too and not included in the cost. I felt embarrassed when the lady approached me in the breakfast room and mentioned I didn’t pay so I went to the main desk where she called reception to be told I paid a deposit. If I’m truly honest I wouldn’t stay again as I felt it was overpriced. But a lovely hotel

Great breakfast, great shower in room too