TotalApartments - Vervet Apartment Hotel

Construction work right downstairs making the room unlivable between 8am and 6pm Dirty room with an uncleaned bowl with leftover food Heater cannot be adjusted Unresponsive staff

The apartment needs an update! chairs were dirty, with stains on them. there was just 1 spoon and 1 knife. nothing else!!! we had no pillowcases. the curtains were falling from the rods every time you open them or close them. The location is a big plus!

Beautiful apartment, great location, spotlessly clean. Very comfortable. Only comment would be to supply more towels as we stayed for 5 days.

Property was in a really good location with a lot of restaurants and close to city center

Great location, clean and the bakery on the ground floor was delicious.

One of the best stays I had in Norway trip. Great spacious apartment with modern kitchen and bathroom.

Great apartment in Tromsø close to everything! Very comfortable, very clean , nice & spacious. The area around is still being worked on, but when it’s finished it looks like it will be very nice.

Apartments provided everything you might need. Clean, comfortable and within a few minutes walk of the centre. Vervet bakeri downstairs has amazing pastries.

Excellent well-appointed, clean, apartment within walking distance of most attractions in Tromso as well as nearby grocery shops. Didn't give 5 stars as there was no access to satellite or cable TV - you could only use streaming services. Staff were very helpful when we arrived too early to officially check in.

Vervet is a great area to stay. Near the main town, bakery round the corner for breakfast and restaurants in walking distance. Apartment was warm and quiet.

Excellent central location, near everything and the bus stop direct to the airport, easy 10/15 minute walk to most places in the Center. Apartment was spacious, comfortable and clean with modern fittings and huge windows. Luggage storage available which was great. Vervet bakery is delicious for pastries and filled sandwiches.

When booking was confirmed, it said the hotel would send us check in details with password 48 hours in advance. However, we never received anything, and they were not responsive on hotels.com message. In the end, I needed to call their 24-hour security hotline (as it was a weekend) for those details, which was really bad as they failed to do what they promised. Also, for check out, they sent an email to ask us our check out time, but after I replied, they never confirmed receipt of email. And after I have checked out (which was just by leaving key on the dining table), I still received their check out reminder later that afternoon, so it was really confusing. For the apartment itself, it was quite ok. Apartment was big and clean, with fully equipped kitchen. Location wise was also good, 10min walk to the city centre.

Our stay was perfectly fine but this is not a hotel in any way, it is more of a very no frills self managed flat. The positives are the space is larger and the ten minute walk to where the tours and restaurants are was completely manageable. Nothing else was especially good. It cost significantly extra to leave your luggage before 3pm check in, up to a max of 6 hours. The Reception said it was open 9am-4pm but was always closed, so you could not get extras of anything. They gave one roll of toilet roll for a four day stay. You get one pillow per person. There are extras in the room but no extra clean bed linen - very unhygienic, they were covered in hair. Similarly you get one towel, no extras. On check out you have to take out the rubbish to a communal bin outside. It is supposed to be sorted (by you) into five categories and into corresponding coloured bags, but they did not give us the necessary bags. The dishwasher was full of dirty dishes from the prior occupant. They have fancy bottles of branded soap in the bathroom but these have been refilled with some other brand of generic dish soap - the same stuff as by the sink for washing up is in the shower. No coffee/tea provided. You can hear the people above walking around all night. The thermostat was locked to a sweltering 24C with the room even warmer per the thermometer decoration. It was -15 outside and we had to open the window for air. Next time we’d stay in a hotel in the centre.

The apartments were very clean. Great views of the fjords. Everything in town is within 15 minutes. Great location.

Lovely spacious apartment 10 min walk from centre of city. It had everything we needed. It was easy to access by reading the instructions. Nice big windows. Full kitchen. Washing machine. Nice and warm apartment to warm up after a long day in the cold.

Excellent place and extended our stay for a reason price

Our check in wasn’t easy. We were given keypad codes for the building and our room but what wasn’t explained was that you had to use the larger keypad to put your room code in so that you could get your door key. In the apartment, everything was provided but out of the 6 glass tumblers we had, 4 had chips on the edge of the glass which was dangerous. We reported it to Reception staff and they changed them straight away which was good! The cutlery drawer needed to be wiped of crumbs but other than that we were happy with our accommodation.

This 2 bedroom apartment was absolutely perfect for my stay. The building is still quite new, the finish inside the property is excellent, it contains everything you'd need for your stay too. Heated floors were a great addition, and the apartment afforded the most beautiful views. Absolutely loved it

The windows facing the corridor is a down side for us. As people walk to their apartment, they will see everything in our apartment, no privacy at all. And the heater is not warm enough in winter, there was a label on the monitor stated that we can't use it. The heater in the room isn't warm enough to either, you feel the warmth only when you stand right next to it. Good location though. Easy check in and check out.

Reached out to the staff to ask for a simple request of more pillows on night one. On day two they finally got back to me and rather than saying yes we can provide you more pillows, they asked if our room was missing them. We like to sleep propped up so we wanted at least 2 for each person, the one that was left as an extra in the room had blood on it and now pillow case. After responding asking again for more pillows i never heard back during the entirety of our 4 day / 3 night stay.