Hotel Casa del Parque

Location is key, walk to everywhere. They were in a good location for a few days but I wouldn't stay here longer than that. The bathroom door was glass about 2 feet from the head of the bed so no privacy. It did have hot water and good water pressure so that's a bonus... bed was hard. Pool looked inviting even with floor tiles missing. If you like quiet - its not bad during the day but come 9pm the bar next door really gets crankin and it's loud for HOURS!! Most of the staff was super nice though.

Everything good

Kind staff but very noisy due to loud music from bar next door.

Perfect location, super nice staff, perfect view of location. Near bar/ club, in case you are sensitive to noise at night

The hotel grounds were lovely and the staff was very helpful. However, the bar next door made it very difficult to sleep thru the night.

My wall shared the wall with the night club next door .very loud music 7 nights without sleep.

Staff were super nice, rooms spacious and clean.

Knowing we would arrive early, we arranged to store our bags until check in. We dropped our bags and returned around 1pm, intending to sit at the pool and have a drink while we waited. When we got back, our bags were still sitting in the lobby- not behind the front desk or in a secure area. We got to the pool, but found out after changing that there wasn't a bar. There was a small refrigerator with some drinks in it, but we didn't see it on our way in and the receptionist didn't mention it when we asked for pool towels and obviously would be waiting a while. Between not having anything to drink and the pool being too cold to swim in, it was a waste of time. We could see our room from where we sat, and after about an hour of seeing no activity in or around it, we checked with the front desk again. We were finally let into our room. It was a decent size and mostly clean with the exception of the bathroom garbage. A hotel that directs guests to put their used toilet paper in the garbage rather than flushing it should be more thorough in making sure it is emptied between guests. Unfortunately, it was difficult to appreciate much after this. Toiletries were limited to soap and shampoo. The "cable TV" literally was ONE channel. The beautiful stained glass door and surrounding wall let so much light into the room it was difficult to fall asleep. It also did not feel safe since you could see everyone walking past the glass door. Poor value for the price. Staff wasn't even friendly.

Everything was great, hotel stunning, beautiful,staff fantastic, location perfect

The hotel is beautiful and clean. The staff made this stay special. Thank you for the hospitality

Beautiful hotel. Very nice room. My only complaint is that the bed was very hard.

Great service

Great value for your money. Nice big rooms, beautiful venue, close to everything you need.

Yes

I was forced to change my stay to 2 nights rather than 3 due to a change in my flight beyinf my control. Despite this, the hotel charged for the 3rd night i did not stay. I would suggest working more closely with providers regarding these charges

Good costumer service

Incredible! Friendly staff and our room had a beautiful view of fuego erupting

Very nice

Very poor upkeep of hotel. Awful beds and a nightclub booming all night.

Rooms are very clean and comfy