Kozmo Hotel Suites & Spa - Small Luxury Hotels of the World

Beautiful property, quiet neighborhood, spacious and comfortable room. Excellent hospitality from all employees. Would definitely stay again.

Very nice

We would definitely stay here again. Fantastic Staff and the breakfast was amazing. Great location.

Location is away from the center of the crowd but close to everything. Recommend

Beautiful understated grandeur.

We were so disappointed with the service. I don't really know what was the reason for that but we were not welcomed with the welcome drink and couple who arrived 10 mins after us got glasses of champagne. Staff speak really poor English and in some matters we couldn't even communicate wich should not happen in this type of 5 star property. Breakfast was also really poor and they didn't even provide slices of cheese. Staff in breakfast area also have problems with communication in English and we had to wait like 20 mins for the dishes we ordered. Its nice that they have menu option to order hot dishes but the dishes when ready were laying in the kitchen and becoming cold and less enjoyable and I had to ask whether I have to pick up the dishes on my own. We also ordered latte and we were waiting 40 mins for the coffee which was not even delivered despite the fact that I asked again what's up with the coffee which is not acceptable in this type of accomodation. Room was nice but had its drawbacks. Overall the stay was really mediocre and I was really shocked that service this poor can happen in 5 star hotel. One thing that I was happy about was service in the spa area even tho I got a shredded bathrobe that was obviously changed for another one. The young man at the pool took really good care of the space and guests. Don't know if all this was due to my young age (im 22) but in my opinion everyone should be treated same way.

Fabulous stay

Amazing hotel in a peaceful location. Excellent customer service throughout. Exceeds value for money expectations .

The staff really took care of my demand like went out of their way with complimentary drinks and sweet plate for my daughters birthday friendly staff and clean rooms

The best stay and food

Excellent service. Great rooms and beautiful spa. I hope to stay here again.

Excellent property, located a little outside the centre which is nice to stay away from the stag do/hen do groups. Excellent service and spa facilities were great.

Excellent

Great hotel Breakfast was very good and divers The spa area nice and comfortable

Very nice hotel, building architecture is carefully exposed and restaurant central ladder Art Nouveau style is impressive. Very good breakfast, very good hotel stuff.

A hotel with 5* services and conditions!!

Lovely hotel and concierge Christian, was very helpful and accommodating

Loved our stay here. We booked 5 rooms for our large family holiday and we all really loved the rooms and excellent service we received. The concierge service was exceptional!!

Facilities were excellent and the staff professional and courteous. Ticked all the boxes for a wonderful visit.

Fantastic hotel staff with a 24 hour reception desk, staff upgraded us to a wonderful suit in which we had a wonderful stay in