AIHO Hotel Medan (Formerly Radisson Hotel)

Hotels
Preferred Partner
8.6
/10
Very Good
1,950 reviews

What Guests Say About Their Stay

Distance To City Center (96)
Staff Friendliness (92)
Bedroom (87)
Room Space (80)
Guest
9.7
/ 10
Staffs are friendly and helpful. Great experience for my first stay at this hotel. Front desk staff assisted me during my late check in with passion. Definitely will stay at this hotel again during my next visit to Medan.
A***r
10.0
/ 10
A hidden gem. We paid the price of a normal hotel but got the quality and service of a 5-star hotel. The facility was clean. The staff were amazing. The breakfast pleasantly satisfied all of our palates (indo and foreigner). And the massage facilities on site provide perhaps the best massage I have ever had in Indonesia!
W***y
10.0
/ 10
Very nice place, it's very simple and easy. Hotel with no deposit money, only insert card to the box for check out. It's a very convenient policy, really love it, and looking forward to staying again.
Arianti
10.0
/ 10
Hotel bersih, fasilitas komplet seperti bintang 5, harga murah, semua staff ramah dan siap membantu, lokasi strategis, nyaman. Next ke Medan pasti nginap di sini lagi.
L***a
10.0
/ 10
friendly staff. clean rooms. clean toilets. spacious rooms. basically top. no regrets staying here. facilities are also really good. food is also delicious, many menus.
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In the Area
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Jalan H. Adam Malik No. 5, Medan City Center, Medan, Sumatra Utara, Indonesia, 20114

Main Facilities

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This accommodation offers:
Outdoor pool
Poolside bar
Bar
Children pool
Swimming pool
Early check-in
Late Check-out
Laundry service
Fitness center
Restaurant
Luggage storage
Highlights at This Property
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Located in Downtown Area
Most loved by Business Traveler
Modern Design
note: hotel was previously named Radisson Medan Staying at AIHO Hotel Medan (Formerly Radisson Hotel) is a good choice when you are visiting Medan City Center. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around AIHO Hotel Medan (Formerly Radisson Hotel)

Jalan H. Adam Malik No. 5, Medan City Center, Medan, Sumatra Utara, Indonesia, 20114
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Lobby AIHO Hotel Medan (Formerly Radisson Hotel)
Lobby 2 AIHO Hotel Medan (Formerly Radisson Hotel)

Discover More About AIHO Hotel Medan (Formerly Radisson Hotel)

Overview of AIHO Hotel Medan (Formerly Radisson Hotel)

AIHO Hotel Medan (Formerly Radisson Hotel) offers a blend of modern comfort and Indonesian hospitality, creating a welcoming atmosphere for all guests. The hotel's design incorporates contemporary elements with subtle local touches, providing a stylish yet comfortable environment. Situated in a vibrant part of Medan, AIHO Hotel Medan (Formerly Radisson Hotel) is conveniently located near key business districts and popular attractions. The surrounding neighbourhood offers a mix of commercial establishments and local eateries, giving visitors a taste of Medan's dynamic urban life.

With easy access to public transport, exploring Medan from AIHO Hotel Medan (Formerly Radisson Hotel) is straightforward. Major city areas are within easy reach, making it an ideal base for both business and leisure travellers. AIHO Hotel Medan (Formerly Radisson Hotel) distinguishes itself through its commitment to providing a seamless and enjoyable experience, focusing on comfort, convenience, and attentive service.

AIHO Hotel Medan (Formerly Radisson Hotel)

, with booking prices starting from - per room, per night, provides a comfortable and convenient stay for your trip.

AIHO Hotel Medan (Formerly Radisson Hotel) Facilities

Featuring 215 rooms in total, AIHO Hotel Medan (Formerly Radisson Hotel) offers well-equipped spaces and thoughtful amenities to ensure a smooth guest experience.

Families will appreciate the spacious rooms and kid-friendly amenities, while digital nomads can take advantage of the high-speed Wi-Fi and comfortable workspaces. Groups travelling together will find the connecting rooms and communal areas ideal for socialising and relaxing. Leisure travellers can unwind by the pool or enjoy a rejuvenating spa treatment.

The accommodation provides a range of facilities and amenities for guests, including .

Each room is designed with comfort in mind, featuring high-speed Wi-Fi, a dedicated workspace, plush bedding, and modern bathrooms. In-room conveniences such as coffee makers and mini-fridges add to the overall comfort and convenience of your stay.

All of these facilities are included within -, which covers tax and other fees, ensuring a safe and comfortable experience throughout your stay.

What to Expect When Staying at AIHO Hotel Medan (Formerly Radisson Hotel)

The ambience at AIHO Hotel Medan (Formerly Radisson Hotel) is generally vibrant, with a mix of business and leisure travellers creating a lively atmosphere. Mornings are typically bustling as guests prepare for their day, while evenings offer a more relaxed vibe in the common spaces. The hotel may offer activities or tours to help guests explore Medan and its surroundings.

When checking in, be prepared to present your identification and booking confirmation. It's always a good idea to familiarise yourself with local customs and etiquette to ensure a respectful and enjoyable stay. Remember to ask the hotel staff for recommendations on local restaurants and attractions.

How to Get to AIHO Hotel Medan (Formerly Radisson Hotel)

Medan is served by a major international airport nearby, offering connections to various domestic and international destinations. From the airport, you can reach AIHO Hotel Medan (Formerly Radisson Hotel) in around 30-60 minutes by taxi, depending on traffic conditions. Affordable bus connections to the city centre are also available, providing a budget-friendly transportation option. Consider pre-booking an airport transfer for a hassle-free arrival experience.

Food Near AIHO Hotel Medan (Formerly Radisson Hotel)

Many hotels in Medan provide a complimentary breakfast to start your day. Some may also offer drinks and snacks throughout the day. If you prefer self-catering options, check if the hotel provides kitchen facilities. Otherwise, there are numerous cafs, restaurants, and convenience stores located near AIHO Hotel Medan (Formerly Radisson Hotel).

Be sure to try some of Medan's local delicacies, such as Bika Ambon (a sweet cake) or Durian pancakes. You can find budget-friendly options at local warungs (small eateries) or enjoy a more upscale dining experience at one of the many restaurants in the area.

Things to Do Around AIHO Hotel Medan (Formerly Radisson Hotel)

Medan offers a variety of attractions and activities for visitors to enjoy. Explore a historic temple, wander through a lively night market, or relax in a riverside park. A one-day walkable highlights itinerary could include visiting a grand mosque, exploring a colonial-era building, and sampling local street food.

For a two-day extended stay, consider visiting a nearby tea plantation or taking a day trip to a scenic lake. In the evenings, enjoy live music at a local bar or indulge in a traditional Indonesian massage. There are many cultural spots to explore, offering a glimpse into the region's rich heritage.

Why AIHO Hotel Medan (Formerly Radisson Hotel) is Popular Among Travellers

AIHO Hotel Medan (Formerly Radisson Hotel) is popular among travellers for its affordability, convenient location, and comfortable accommodations. Repeat visitors often appreciate the friendly staff, clean rooms, and easy access to local attractions. The hotel offers excellent value for money, providing a comfortable and convenient base for exploring Medan.

Tips for First-Time Visitors

If you're travelling with family, consider booking connecting rooms for added space and convenience. Pack light clothing suitable for the tropical climate, as well as a universal adapter for your electronic devices. Be aware of local customs and dress modestly when visiting religious sites. The common languages spoken in Medan are Indonesian and various local dialects, so learning a few basic phrases can be helpful.

Best Time to Stay at AIHO Hotel Medan (Formerly Radisson Hotel)

The best time to visit Medan depends on your preferences. The peak season is typically during school holidays and major festivals, when prices may be higher and attractions more crowded. The off-peak season offers lower prices and fewer crowds, but the weather may be more unpredictable. Medan experiences a tropical climate, with warm temperatures and high humidity throughout the year.

Consider planning your trip around local events or festivals to experience the region's vibrant culture. If you're on a budget, consider travelling during the shoulder seasons (the months just before and after the peak season) for a balance of good weather and affordable prices.

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All facilities in AIHO Hotel Medan (Formerly Radisson Hotel)

Bar, Cafe and Lounge AIHO Hotel Medan (Formerly Radisson Hotel)
Bar, Cafe and Lounge
Swimming Pool AIHO Hotel Medan (Formerly Radisson Hotel)
Swimming Pool
Fitness Center AIHO Hotel Medan (Formerly Radisson Hotel)
Fitness Center
Functional Hall AIHO Hotel Medan (Formerly Radisson Hotel)
Functional Hall
Lobby AIHO Hotel Medan (Formerly Radisson Hotel)
Lobby

Food and Drinks

  • Restaurant with AC
  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Buffet breakfast
  • Breakfast (surcharge)
  • Brunch
  • Buffet dinner
  • Buffet lunch
  • Cafe
  • Dining area
  • Early bird breakfast
  • Fullboard without drinks
  • Fullboard with drinks
  • Gala dinner
  • Hot breakfast
  • Poolside bar
  • Set menu lunch
  • Snacks
  • Vegetarian meal

Hotel Services

  • Bellhop
  • Welcoming drinks
  • Concierge
  • Doorman
  • Early Check-in
  • Express check-in
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Late Check-out
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Porter
  • Wedding service

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • Early check-in
  • Elevator
  • 24-hour room service
  • Late check-out
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Fireplace in lobby
  • Heater
  • Non-smoking room
  • Swimming pool
  • Rooftop terrace
  • Smoking area
  • Smoke-free

Business Facilities

  • Business center
  • Business facilities
  • Conference hostess
  • Conference room
  • Meeting facilities
  • Photocopier
  • PRINTER
  • Projector

In-room Facilities

  • Bathrobe
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Shower
  • TV

Accessibilty

  • Accessible bathroom
  • Accessible parking
  • Disabled access friendly
  • In-room accessibility
  • Roll-in shower

Nearby Facilities

  • ATM/Banking
  • Gift shop
  • Grocery
  • Shops
  • Supermarket

Things to Do

  • Fitness center
  • Outdoor pool
  • Pool sun loungers
  • Sun loungers

Family-friendly Facilities

  • Children pool

Sports and Recreations

  • Fitness center

Kids and Pets

  • Highchairs

Connectivity

  • Free WiFi

Accommodation Policy & General Information in AIHO Hotel Medan (Formerly Radisson Hotel)

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Deposit

Deposit 0 is required upon check-in. The accommodation accepts cash, debit or credit card.

Breakfast

Breakfast at the accommodation will be provided from 06:30 - 10:30.
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General Information

Popular Facilities
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at AIHO Hotel Medan (Formerly Radisson Hotel)
215
Number of floors in AIHO Hotel Medan (Formerly Radisson Hotel)
8
Another facilities in AIHO Hotel Medan (Formerly Radisson Hotel)
Restaurant with AC, A la carte breakfast, A la carte dinner, A la carte lunch, Bar

Frequently asked question in AIHO Hotel Medan (Formerly Radisson Hotel)

What is normal check-in & check-out time at AIHO Hotel Medan (Formerly Radisson Hotel)?
The standard check-in time at AIHO Hotel Medan (Formerly Radisson Hotel) is starting from From 15:00 while the latest check-out time is at Before 12:00
Does AIHO Hotel Medan (Formerly Radisson Hotel) provide breakfast?
Yes, AIHO Hotel Medan (Formerly Radisson Hotel) provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does AIHO Hotel Medan (Formerly Radisson Hotel) have?
AIHO Hotel Medan (Formerly Radisson Hotel) is a 4.0-star hotel.
How many floors does AIHO Hotel Medan (Formerly Radisson Hotel) have?
AIHO Hotel Medan (Formerly Radisson Hotel) has 8 floors.
How many rooms does AIHO Hotel Medan (Formerly Radisson Hotel) have?
AIHO Hotel Medan (Formerly Radisson Hotel) has 215 rooms in total.
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More Reviews from Other Guests in AIHO Hotel Medan (Formerly Radisson Hotel)

8.6
Very Good
From 1,950 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.4

Location

8.8

Service and Facilites

8.7

People often mention about AIHO Hotel Medan (Formerly Radisson Hotel)
All
Bedroom (89)
Distance to City Center (84)
Staff Friendliness (81)
Ambiance (79)
Room Space (71)
Bathroom (69)
Accessibility (56)
Hotel Area (56)
Family Friendly (53)
Check-in/out Time (48)
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Traveler Reviews AIHO Hotel Medan (Formerly Radisson Hotel)

Number of reviews per page
20
40
Customer reviews
N***r
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 day(s) ago
Always here and never disappoints
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Accommodation's Reply
28 Oct 2025
Dear Valued Guest, Thank you for taking the time to review your stay with us. We are very pleased that you enjoyed your stay at our hotel. We hope to welcome you back again in the future. Best regards, Public Relations Manager
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M***n
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 5 day(s) ago
Nice................................
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Accommodation's Reply
26 Oct 2025
Dear Valued Guest, Thank you for sharing your short review. We’re delighted to know you had a pleasant experience with us. We look forward to welcoming you back on your next visit. Sincerely Regards, PR Manager
ENCE M. M.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 day(s) ago
Recommended hotel for business traveling in Medan, clean, friendly, near the city center.
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Accommodation's Reply
26 Oct 2025
Dear Mr/Ms Ence M.M, Thank you for choosing AIHO Hotel and for sharing your positive review. We’re delighted to know that our location, cleanliness, and friendly service made your business trip in Medan enjoyable. We look forward to welcoming you back again soon! Sincerely Regards, PR Manager
C***g
icon-origin-TRAVELOKA
6.4
/10
Reviewed 1 week(s) ago
Sound proof so bad, outside too noise, can't sleep. The room is big, but there is no tower.
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Accommodation's Reply
26 Oct 2025
Dear Valued Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by the noise and the missing towel in your room. Your comments are very valuable to us, and we will take immediate steps to improve our soundproofing and room preparation to ensure a more comfortable stay in the future. We appreciate your understanding and hope to have the pleasure of welcoming you back for a better experience. Sincerely Regards, PR Manager
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The food is delicious, the place is comfortable and in the city center
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Accommodation's Reply
22 Oct 2025
Dear Valued Guest, Thank you for your review. We are glad you enjoyed our food and the convenience of our convenient location. We look forward to welcoming you back again in the future. Best regards, Public Relations Manager
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Verified Traveler
icon-origin-TRAVELOKA
5.0
/10
Reviewed 2 week(s) ago
the breakfast was very bad,
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Accommodation's Reply
22 Oct 2025
Dear Valued Guest, Thank you for taking the time to write a review. We apologize for any inconvenience caused with your breakfast. Your feedback is very valuable to us as we strive to improve our service and provide you with an even better experience in the future. We look forward to welcoming you back with even more satisfactory service. Best regards, Public Relations Manager
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M***m
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
For those who want to check in, park your car in the lobby because the parking area is far away.
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1 people find it helpful
Accommodation's Reply
22 Oct 2025
Dear Valued Guest, Thank you for sharing your experience. Our staffs are always ready to assist and facilitate our guests in parking conveniently and smoothly, whether in the lobby or other parking areas of the hotel. We sincerely hope to welcome you back again with an even better experience on your next visit. Best regards, Public Relations Manager
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J***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Very good, I really like Yempay
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Accommodation's Reply
08 Oct 2025
Dear Guest, Thank you for your review. We are delighted that you enjoyed your stay at Aiho Hotel. We look forward to welcoming you back for another enjoyable experience. Warm regards, PR Manager
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nirpina m. s.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
The staff is full of smiles and friendly, it's rare for Medan people to be so soft spoken, xixii, thxu, Aiho Hotel ❤️
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1 people find it helpful
Accommodation's Reply
29 Sep 2025
Dear Ms. Nirpina M.S., Thank you for your appreciation. We are delighted to hear that our team was able to provide friendly and pleasant service during your stay. We look forward to welcoming you back in the future. Warm regards, PR Manager
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
We are on a group traveling and got the best services from the staff, and we're enjoying the surrounding.
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Accommodation's Reply
24 Sep 2025
Dear Valued Guest, Thank you for your kind words. We’re delighted your group enjoyed our service and the surroundings. We look forward to welcoming you back for another great stay. Sincerely Regards, PR Manager
A***O
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.6
/10
Reviewed 6 week(s) ago
The breakfast didn't taste good..
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Accommodation's Reply
23 Sep 2025
Dear Guest, Thank you for your constructive feedback. We apologize if the breakfast did not meet your expectations. We will review the menu with the culinary team to improve the taste and variety in the future. We hope to welcome you back in the future. Warm regards, PR Manager
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h***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.7
/10
Reviewed 6 week(s) ago
The room is not very soundproof, the noise of vehicles on the highway is very clearly audible.
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1 people find it helpful
Accommodation's Reply
19 Sep 2025
Dear Guest, Thank you for your constructive feedback. We apologize for any noise-related inconvenience. For a quieter stay, we will be happy to accommodate you on a higher floor on your next visit. We hope to welcome you back in the future. Warm regards, PR Manager
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a***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Nice, clean and tidy room, close to town
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1 people find it helpful
Accommodation's Reply
10 Sep 2025
Dear Guest, Thank you for your review. We're pleased to hear that you enjoyed our room and our location, close to the city center. We will continue to maintain our standards of cleanliness and tidiness to ensure your stay is always enjoyable. We look forward to welcoming you back in the future. Warm regards, PR Manager
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Kevin M.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
The staffs at the lobby and the restaurant were very friendly. Booked the deluxe-type room, and it was spacious for 2, cozy, and clean. The air conditioner was kinda hard to turn up/down the temperature, maybe it's just me who was confused about how to operate it. Gonna revisit this hotel for sure!
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Accommodation's Reply
11 Sep 2025
Dear Mr Kevin, Thank you for sharing your kind review. We’re delighted to know you enjoyed our spacious and cozy Deluxe room as well as the warm hospitality from our lobby and restaurant teams. We appreciate your feedback regarding the air conditioner and will ensure it’s checked for better ease of use. We truly look forward to welcoming you back on your next visit! Sincerely Regards, PR Manager
U***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
It's comfortable here, but when I called the receptionist, they didn't pick up, no response😪
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Accommodation's Reply
11 Sep 2025
Dear Guest, Thank you for your review. We are glad you had a comfortable stay. We apologize for any inconvenience when contacting the front desk. We are improving our communication system to provide faster responses in the future. We look forward to welcoming you back with an even better experience. Warm regards, PR Manager
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D***y
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The place is good, strategic from the city center, close to the center of the road, only some of the staff are not very friendly during CI and during breakfast.
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Accommodation's Reply
09 Sep 2025
Dear Guest, Thank you for sharing your experience. We are pleased to know that our hotel's location provided you with comfort. We apologize for the less than pleasant staff service at check-in and breakfast. This feedback is very valuable for us to improve our team training to provide more consistent, friendly service. We hope to welcome you back with a warmer and more enjoyable experience. Warm regards, PR Manager
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L***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
Will return when I get a reasonable price.
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Accommodation's Reply
10 Sep 2025
Dear Guest, Thank you for your review. We always strive to provide prices that reflect our quality and service. To get the best deal, you can book directly through hotel reservations to get the right promotion. We look forward to welcoming you back. Warm regards, PR Manager
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ayman a.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Nice stay because of one staff named Rareen, it's really helpful and a sweet person. She makes our stay very happy and comfortable 😊
1 people find it helpful
Accommodation's Reply
09 Sep 2025
Dear Mr/Ms Ayman, Thank you for sharing your kind words. We’re delighted to hear that Mr Ririn made your stay enjoyable and comfortable. Your feedback will surely motivate her and our team to continue delivering heartfelt service. We look forward to welcoming you back for another pleasant stay. Sincerely Regards, PR Manager
I***N
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Best choice, highly recommended, location close to the city
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Accommodation's Reply
02 Sep 2025
Dear Guest, Thank you for your review of Aiho Hotel Medan. We are delighted to know that you enjoyed your stay at our hotel. We look forward to seeing you again in the future. Warmest regards, PR Manager
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T***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
Everything is okay but there is just one thing missing, the staff serving in the breakfast room are not very friendly.
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Accommodation's Reply
09 Sep 2025
Dear Guest, Thank you for your review. We apologize for any inconvenience caused by the breakfast service and will be providing additional training to ensure our entire team always welcomes guests with a friendly welcome. We look forward to welcoming you back for an even better experience. Best regards, PR Manager
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Number of reviews per page
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Exterior 4 AIHO Hotel Medan (Formerly Radisson Hotel)

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.6
Very Good
From 1,950 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.4

Location

8.8

Service and Facilites

8.7

People often mention about AIHO Hotel Medan (Formerly Radisson Hotel)
All
Bedroom (89)
Distance to City Center (84)
Staff Friendliness (81)
Ambiance (79)
Room Space (71)
Bathroom (69)
Accessibility (56)
Hotel Area (56)
Family Friendly (53)
Check-in/out Time (48)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews AIHO Hotel Medan (Formerly Radisson Hotel)

Number of reviews per page
20
40
Customer reviews
N***r
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 day(s) ago
Always here and never disappoints
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Accommodation's Reply
28 Oct 2025
Dear Valued Guest, Thank you for taking the time to review your stay with us. We are very pleased that you enjoyed your stay at our hotel. We hope to welcome you back again in the future. Best regards, Public Relations Manager
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M***n
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Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 5 day(s) ago
Nice................................
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Accommodation's Reply
26 Oct 2025
Dear Valued Guest, Thank you for sharing your short review. We’re delighted to know you had a pleasant experience with us. We look forward to welcoming you back on your next visit. Sincerely Regards, PR Manager
ENCE M. M.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 day(s) ago
Recommended hotel for business traveling in Medan, clean, friendly, near the city center.
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Accommodation's Reply
26 Oct 2025
Dear Mr/Ms Ence M.M, Thank you for choosing AIHO Hotel and for sharing your positive review. We’re delighted to know that our location, cleanliness, and friendly service made your business trip in Medan enjoyable. We look forward to welcoming you back again soon! Sincerely Regards, PR Manager
C***g
icon-origin-TRAVELOKA
6.4
/10
Reviewed 1 week(s) ago
Sound proof so bad, outside too noise, can't sleep. The room is big, but there is no tower.
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Accommodation's Reply
26 Oct 2025
Dear Valued Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by the noise and the missing towel in your room. Your comments are very valuable to us, and we will take immediate steps to improve our soundproofing and room preparation to ensure a more comfortable stay in the future. We appreciate your understanding and hope to have the pleasure of welcoming you back for a better experience. Sincerely Regards, PR Manager
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The food is delicious, the place is comfortable and in the city center
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Accommodation's Reply
22 Oct 2025
Dear Valued Guest, Thank you for your review. We are glad you enjoyed our food and the convenience of our convenient location. We look forward to welcoming you back again in the future. Best regards, Public Relations Manager
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Verified Traveler
icon-origin-TRAVELOKA
5.0
/10
Reviewed 2 week(s) ago
the breakfast was very bad,
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Accommodation's Reply
22 Oct 2025
Dear Valued Guest, Thank you for taking the time to write a review. We apologize for any inconvenience caused with your breakfast. Your feedback is very valuable to us as we strive to improve our service and provide you with an even better experience in the future. We look forward to welcoming you back with even more satisfactory service. Best regards, Public Relations Manager
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M***m
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
For those who want to check in, park your car in the lobby because the parking area is far away.
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1 people find it helpful
Accommodation's Reply
22 Oct 2025
Dear Valued Guest, Thank you for sharing your experience. Our staffs are always ready to assist and facilitate our guests in parking conveniently and smoothly, whether in the lobby or other parking areas of the hotel. We sincerely hope to welcome you back again with an even better experience on your next visit. Best regards, Public Relations Manager
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J***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Very good, I really like Yempay
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Accommodation's Reply
08 Oct 2025
Dear Guest, Thank you for your review. We are delighted that you enjoyed your stay at Aiho Hotel. We look forward to welcoming you back for another enjoyable experience. Warm regards, PR Manager
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nirpina m. s.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
The staff is full of smiles and friendly, it's rare for Medan people to be so soft spoken, xixii, thxu, Aiho Hotel ❤️
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1 people find it helpful
Accommodation's Reply
29 Sep 2025
Dear Ms. Nirpina M.S., Thank you for your appreciation. We are delighted to hear that our team was able to provide friendly and pleasant service during your stay. We look forward to welcoming you back in the future. Warm regards, PR Manager
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
We are on a group traveling and got the best services from the staff, and we're enjoying the surrounding.
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Accommodation's Reply
24 Sep 2025
Dear Valued Guest, Thank you for your kind words. We’re delighted your group enjoyed our service and the surroundings. We look forward to welcoming you back for another great stay. Sincerely Regards, PR Manager
A***O
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.6
/10
Reviewed 6 week(s) ago
The breakfast didn't taste good..
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Accommodation's Reply
23 Sep 2025
Dear Guest, Thank you for your constructive feedback. We apologize if the breakfast did not meet your expectations. We will review the menu with the culinary team to improve the taste and variety in the future. We hope to welcome you back in the future. Warm regards, PR Manager
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h***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.7
/10
Reviewed 6 week(s) ago
The room is not very soundproof, the noise of vehicles on the highway is very clearly audible.
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1 people find it helpful
Accommodation's Reply
19 Sep 2025
Dear Guest, Thank you for your constructive feedback. We apologize for any noise-related inconvenience. For a quieter stay, we will be happy to accommodate you on a higher floor on your next visit. We hope to welcome you back in the future. Warm regards, PR Manager
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a***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Nice, clean and tidy room, close to town
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1 people find it helpful
Accommodation's Reply
10 Sep 2025
Dear Guest, Thank you for your review. We're pleased to hear that you enjoyed our room and our location, close to the city center. We will continue to maintain our standards of cleanliness and tidiness to ensure your stay is always enjoyable. We look forward to welcoming you back in the future. Warm regards, PR Manager
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Kevin M.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
The staffs at the lobby and the restaurant were very friendly. Booked the deluxe-type room, and it was spacious for 2, cozy, and clean. The air conditioner was kinda hard to turn up/down the temperature, maybe it's just me who was confused about how to operate it. Gonna revisit this hotel for sure!
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Accommodation's Reply
11 Sep 2025
Dear Mr Kevin, Thank you for sharing your kind review. We’re delighted to know you enjoyed our spacious and cozy Deluxe room as well as the warm hospitality from our lobby and restaurant teams. We appreciate your feedback regarding the air conditioner and will ensure it’s checked for better ease of use. We truly look forward to welcoming you back on your next visit! Sincerely Regards, PR Manager
U***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
It's comfortable here, but when I called the receptionist, they didn't pick up, no response😪
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Accommodation's Reply
11 Sep 2025
Dear Guest, Thank you for your review. We are glad you had a comfortable stay. We apologize for any inconvenience when contacting the front desk. We are improving our communication system to provide faster responses in the future. We look forward to welcoming you back with an even better experience. Warm regards, PR Manager
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D***y
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The place is good, strategic from the city center, close to the center of the road, only some of the staff are not very friendly during CI and during breakfast.
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Accommodation's Reply
09 Sep 2025
Dear Guest, Thank you for sharing your experience. We are pleased to know that our hotel's location provided you with comfort. We apologize for the less than pleasant staff service at check-in and breakfast. This feedback is very valuable for us to improve our team training to provide more consistent, friendly service. We hope to welcome you back with a warmer and more enjoyable experience. Warm regards, PR Manager
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L***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
Will return when I get a reasonable price.
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Accommodation's Reply
10 Sep 2025
Dear Guest, Thank you for your review. We always strive to provide prices that reflect our quality and service. To get the best deal, you can book directly through hotel reservations to get the right promotion. We look forward to welcoming you back. Warm regards, PR Manager
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ayman a.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Nice stay because of one staff named Rareen, it's really helpful and a sweet person. She makes our stay very happy and comfortable 😊
1 people find it helpful
Accommodation's Reply
09 Sep 2025
Dear Mr/Ms Ayman, Thank you for sharing your kind words. We’re delighted to hear that Mr Ririn made your stay enjoyable and comfortable. Your feedback will surely motivate her and our team to continue delivering heartfelt service. We look forward to welcoming you back for another pleasant stay. Sincerely Regards, PR Manager
I***N
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Best choice, highly recommended, location close to the city
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Accommodation's Reply
02 Sep 2025
Dear Guest, Thank you for your review of Aiho Hotel Medan. We are delighted to know that you enjoyed your stay at our hotel. We look forward to seeing you again in the future. Warmest regards, PR Manager
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T***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
Everything is okay but there is just one thing missing, the staff serving in the breakfast room are not very friendly.
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Accommodation's Reply
09 Sep 2025
Dear Guest, Thank you for your review. We apologize for any inconvenience caused by the breakfast service and will be providing additional training to ensure our entire team always welcomes guests with a friendly welcome. We look forward to welcoming you back for an even better experience. Best regards, PR Manager
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