Ascott Sudirman Jakarta

Apartments
Preferred Partner Plus
8.6
/10
Very Good
2,625 reviews

What Guests Say About Their Stay

B***o
9.4
/ 10
It was the perfect choice for our staycation in Jakarta. Staffs were friendly and helpful. The room was spacious and well maintained. It was clean and comfy to stay in. Overall, it was an amazing stay and would love to come back again for the next staycations in Jakarta.
Neni N.
9.4
/ 10
We enjoyed our stay here. Everything was better than expected. Room was spacious & clean. Happy with appliances in the kitchen and also ironing board, very handy! The view from our room is also great! Staffs were very friendly and accommodating. We will definitely come back here if we are in town again.
Ratih M.
9.4
/ 10
Satisfying stayed in Ascot Sudirman (3!bed room). Fully furnish. The room is clean, View is very magnificent. Only 1 minutes: did not get a mineral water gallon. Will be back someday
Gyachienta N. P.
9.7
/ 10
The service is good, check-in is fast, very easy to access and others here. Come here for my mother's birthday and I am very satisfied. Hopefully you can stay here again.
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Fathia S. E.
9.7
/ 10
we stayed for the new years eve, and it was a blast in ascott sudirman! location is very good, easy access, huge living room for us to gather around everyone. very clean, big rooms and bathrooms, kitchen and dining room are very convenient also. internet and smart tv is a bit slow but overall I really recommend to stay here👌🏻
In the Area
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Jalan Prof. Dr. Satrio Kav. 11, Jakarta, Setiabudi, Karet Semanggi, Jakarta, Indonesia, 12930

Main Facilities

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AC
Swimming Pool
Restaurant
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
Staying at Ascott Sudirman Jakarta is a good choice when you are visiting Karet Semanggi. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Ascott Sudirman Jakarta

Jalan Prof. Dr. Satrio Kav. 11, Jakarta, Setiabudi, Karet Semanggi, Jakarta, Indonesia, 12930
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Lobby Ascott Sudirman Jakarta
Lobby 2 Ascott Sudirman Jakarta

Discover More About Ascott Sudirman Jakarta

Overview of Ascott Sudirman Jakarta

Ascott Sudirman Jakarta exudes a modern charm, blending sleek design with a welcoming atmosphere. Situated in the vibrant Sudirman area of Jakarta, it offers a blend of business and leisure, making it an ideal base for exploring the city. The neighbourhood is known for its bustling commercial activity, upscale shopping malls, and a diverse culinary scene.

With easy access to major roads and public transport links, getting around Jakarta from Ascott Sudirman Jakarta is a breeze. You'll find it simple to reach key business districts, cultural landmarks, and entertainment venues. The hotel's location provides a convenient starting point for experiencing the best of Jakarta.

Ascott Sudirman Jakarta stands out for its commitment to comfort and convenience, offering a relaxing retreat amidst the city's energy. Whether you're here for work or play, you'll appreciate the thoughtful amenities and attentive service. It's a place where modern style meets Indonesian hospitality.

Ascott Sudirman Jakarta

, with booking prices starting from - per room, per night, provides a comfortable and convenient stay for your trip.

Ascott Sudirman Jakarta Facilities

Featuring 192 rooms in total, Ascott Sudirman Jakarta offers well-equipped spaces and thoughtful amenities to ensure a smooth guest experience.

Families will appreciate the spacious rooms and kid-friendly amenities, while digital nomads can take advantage of the high-speed Wi-Fi and comfortable workspaces. Groups travelling together will find the connecting rooms and communal areas perfect for socialising. Leisure travellers can unwind by the pool or indulge in a spa treatment.

The accommodation provides a range of facilities and amenities for guests, including AC, Swimming Pool, Restaurant, WiFi.

Each room is designed for ultimate comfort, featuring plush bedding, a well-lit workspace, and a modern bathroom with premium toiletries. You can stay connected with complimentary high-speed Wi-Fi and enjoy in-room conveniences such as a mini-fridge and coffee maker.

All of these facilities are included within -, which covers tax and other fees, ensuring a safe and comfortable experience throughout your stay.

What to Expect When Staying at Ascott Sudirman Jakarta

The ambience at Ascott Sudirman Jakarta is generally vibrant, with a mix of business travellers and tourists creating a lively atmosphere. Mornings are typically bustling as guests head out for meetings or sightseeing, while evenings offer a more relaxed vibe in the common areas.

While specific tours may vary, the hotel often provides information on local attractions and can assist with arranging transportation. The check-in process is usually efficient, and the staff are known for their helpfulness. It's always a good idea to be mindful of local customs and dress modestly when visiting religious sites.

How to Get to Ascott Sudirman Jakarta

Jakarta is served by a major international airport nearby, offering connections to destinations around the world. From the airport, you can reach Ascott Sudirman Jakarta in around 30-60 minutes by taxi, depending on traffic conditions. Affordable bus connections to the city centre are also available, providing a budget-friendly option for getting to the hotel.

Food Near Ascott Sudirman Jakarta

Many hotels in Jakarta provide a complimentary breakfast buffet, offering a mix of Western and Indonesian dishes. Ascott Sudirman Jakarta may also have an on-site restaurant serving lunch and dinner. If you prefer to explore local flavours, you'll find plenty of cafs and restaurants within walking distance.

Be sure to try local specialities such as Nasi Goreng (fried rice) or Gado-Gado (Indonesian salad with peanut sauce). For budget-friendly options, check out the street food stalls offering delicious and affordable snacks. There are also several convenience stores nearby where you can stock up on drinks and snacks.

Things to Do Around Ascott Sudirman Jakarta

The Sudirman area is a great base for exploring Jakarta's attractions. You can visit a historic temple, explore a lively night market, or relax in a riverside park. A one-day walkable highlights itinerary could include visiting a national monument, exploring a museum, and enjoying the vibrant street life.

For a two-day extended stay, consider visiting a cultural centre, taking a cooking class, or exploring the nearby shopping malls. In the evenings, you can enjoy live music at a local bar or dine at one of the many restaurants offering diverse cuisines. There are plenty of activities to keep you entertained both day and night.

Why Ascott Sudirman Jakarta is Popular Among Travellers

Ascott Sudirman Jakarta is popular among travellers for its affordability, convenient location, and comfortable accommodations. Repeat visitors often appreciate the friendly staff, the well-maintained facilities, and the easy access to Jakarta's attractions. It offers excellent value for money and a memorable experience.

Tips for First-Time Visitors

If you're travelling with family, consider booking a larger room or connecting rooms for extra space. For solo travellers, a standard room with a city view might be ideal. When packing, remember to bring lightweight clothing suitable for the tropical climate, as well as an adaptor for your electronic devices.

It's always a good idea to learn a few basic Indonesian phrases, such as "Terima kasih" (thank you) and "Selamat pagi" (good morning). English is widely spoken in tourist areas, but knowing a few local phrases will be appreciated. Be aware of your surroundings and take precautions against petty theft. The common language spoken is Bahasa Indonesia, but English is widely understood in tourist areas.

Best Time to Stay at Ascott Sudirman Jakarta

The best time to visit Jakarta is during the dry season, which runs from May to September. The weather is generally sunny and pleasant, making it ideal for sightseeing. The peak season is typically during the school holidays and major festivals, so expect higher prices and more crowds.

The off-peak season, from October to April, offers lower prices and fewer tourists, but be prepared for occasional rain. Consider planning your trip around local events, festivals, or holidays to experience the city's vibrant culture. For budget-conscious travellers, the quieter times of year offer the best deals on accommodation and flights.

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A reliable app for all my travel needs. Every complaint was handled professionally, and I was really satisfied with the compensation given for a minor error.
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All facilities in Ascott Sudirman Jakarta

Bar, Cafe and Lounge Ascott Sudirman Jakarta
Bar, Cafe and Lounge
Swimming Pool Ascott Sudirman Jakarta
Swimming Pool
Entertainment Facility Ascott Sudirman Jakarta
Entertainment Facility
Fitness Center Ascott Sudirman Jakarta
Fitness Center
Functional Hall Ascott Sudirman Jakarta
Functional Hall

In-room Facilities

  • Bathrobe
  • Bathtub
  • Desk
  • Hairdryer
  • In-room safe
  • Microwave
  • Refrigerator
  • Shower
  • TV

General

  • AC
  • Family room
  • Non-smoking room
  • Swimming pool

Business Facilities

  • Business center
  • Business facilities
  • Meeting facilities
  • Photocopier

Hotel Services

  • Front desk
  • 24-hour security
  • Multilingual staff
  • Newspaper in lobby

Things to Do

  • Fitness center
  • Indoor pool
  • Outdoor pool

Public Facilities

  • Restaurant
  • Safety deposit box
  • WiFi in public area

Transportation

  • Airport transfer

Food and Drinks

  • Breakfast

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Nearby Facilities

  • Grocery

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Ascott Sudirman Jakarta

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
14:00 - 14:00
Check-out:
12:00 - 12:00

Deposit

Deposit 0 is required upon check-in. The accommodation accepts cash, debit or credit card.

Early Check-in

You're allowed to check-in before the accommodation’s check-in time. If you wish to do so, please contact the accommodation. Additional charges apply.
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General Information

Popular Facilities
AC, Swimming Pool, Restaurant, WiFi
Check-In / Check-Out Time
From 14:00 - 14:00 - to 12:00 - 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Ascott Sudirman Jakarta
192
Number of floors in Ascott Sudirman Jakarta
1
Another facilities in Ascott Sudirman Jakarta
Bathrobe, Bathtub, Desk, Hairdryer, In-room safe

Frequently asked question in Ascott Sudirman Jakarta

What are available facilities at Ascott Sudirman Jakarta?
There are top facilites at Ascott Sudirman Jakarta such as AC, Swimming Pool, Restaurant, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Ascott Sudirman Jakarta?
The standard check-in time at Ascott Sudirman Jakarta is starting from 14:00 - 14:00 while the latest check-out time is at 12:00 - 12:00
Does Ascott Sudirman Jakarta provide breakfast?
Yes, Ascott Sudirman Jakarta provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Ascott Sudirman Jakarta have?
Ascott Sudirman Jakarta is a 5.0-star hotel.
How many floors does Ascott Sudirman Jakarta have?
Ascott Sudirman Jakarta has 1 floors.
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More Reviews from Other Guests in Ascott Sudirman Jakarta

Overall Ratings & Reviews Ascott Sudirman Jakarta

Traveloka (2,497)
Other sources (128)
8.6
Very Good
From 2,497 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.8

Meal

8.2

Location

8.7

Service and Facilites

8.6

People often mention about Ascott Sudirman Jakarta
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Room Space (25)
Ambiance (24)
Staff Friendliness (23)
Bedroom (21)
Distance to City Center (19)
Check-in/out Time (18)
Bathroom (18)
Accessibility (17)
Surroundings (16)
Hotel Area (16)
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Traveler Reviews Ascott Sudirman Jakarta

Number of reviews per page
20
40
Customer reviews
Chloe
icon-Transit
Transit
icon-origin-TRAVELOKA
8.9
/10
Reviewed 5 day(s) ago
The friendly staff were impressive. The induction stove, microwave, toaster, coffee pot, and teapot were great for cooking. However, the furniture was old and unconvenient, especially the bathroom door. (It wasn't comfortable enough.) The breakfast was a bit shabby for the price.
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Accommodation's Reply
03 Dec 2025
Dear Guest, Thank you for taking the time to provide us with your review. We were delighted to learn that overall you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards. Once again, thank you very much for your feedback, especially regarding the furniture and breakfast, we will take it seriously and address to related department. We do hope to welcome you back again in our property in the future. Best regards, Aulia Nurwicaksono. Room Division Manager.
M***a
icon-Business
Business
icon-origin-TRAVELOKA
9.0
/10
Reviewed 5 week(s) ago
Great City View From 3802 But I didn't sleep well. My body itched. I wanted to change the bedsheets, but it was already 11:00 PM. I had to get up early tomorrow to go to the embassy, so I couldn't sleep because I was scratching until 2:00 AM. Luckily, I brought eucalyptus oil. Please keep it clean, because my husband and I really like this hotel.
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1 people find it helpful
Accommodation's Reply
31 Oct 2025
Thank you very much for taking the time to share your stay experience. We apologize for the inconvenience caused by the bed cleaning issue. This is not the level of service we expected. We will pass your comments on to the housekeeping department and they will pay more attention to the cleanliness of your room, especially when preparing dinner. We are pleased that you and your husband were satisfied with our hotel. We hope that you will have an even better experience during your next stay. To ensure that your room is always in the best condition, please contact us directly before your next stay. If you have any further questions, please do not hesitate to contact us. Thank you, Housekeeping Manager Aulia Nurwicaksono
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I***u
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Very good hotel, got an upgraded room by the hotel staff because it was my first time staying here
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Accommodation's Reply
30 Oct 2025
Dear Valued Guest, Thank you for your review. We greatly appreciate your positive comments. I would like to take this opportunity to thank you for choosing us as your vacation accommodation. We are pleased that you were satisfied with your stay with us and that we were able to meet your expectations in terms of the quality of our service. Thank you again for your comments and we hope to welcome you back again soon. Best regards, Aulia Nurvijaksono, Rooms Manager
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Noviana
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 15 week(s) ago
Comfortable, everything is ok, my pet is happy too.
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3 people find it helpful
Accommodation's Reply
04 Sep 2025
Dear Valued Guest, Thank you for your review. We are very pleased with your positive feedback. I would like to take this opportunity to thank you for choosing us as your accommodation for your vacation. We are delighted that you enjoyed your stay with us and that we have met your expectations in terms of the quality of our service. Thank you again for your feedback, and we look forward to welcoming you back again soon. Best regards, Aulia Nurwicaksono, Room Division Manager
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R***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
The hotel staff was very friendly and helpful.
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1 people find it helpful
Accommodation's Reply
23 Jul 2025
Dear Guest, Thank you for your review. We are very pleased with your positive feedback. I would like to take this opportunity to thank you for choosing us as your accommodation for your vacation. We are delighted that you enjoyed your stay with us and that we have met your expectations in terms of the quality of our service. Thank you again for your feedback, and we look forward to welcoming you back again soon. Best regards, Aulia Nurwicaksono, Room Division Manager
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A***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 20 week(s) ago
First impressions of this hotel were excellent. We were greeted by an attractive lobby and a very welcoming receptionist. The rooms were spacious and clean. The bathroom was also excellent.
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Accommodation's Reply
23 Jul 2025
Dear Guest, Thank you for your review. We are very pleased with your positive feedback. I would like to take this opportunity to thank you for choosing us as your accommodation for your vacation. We are delighted that you enjoyed your stay with us and that we have met your expectations in terms of the quality of our service. Thank you again for your feedback, and we look forward to welcoming you back again soon. Best regards, Aulia Nurwicaksono, Room Division Manager
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W***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
Favorite staycation, strategic location
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1 people find it helpful
Accommodation's Reply
27 Jun 2025
Dear Guest, Thank you for your review, we are very happy with your positive review. On this occasion I would like to thank you for choosing us as your accommodation choice for your vacation. We are very happy that you enjoyed your stay with us, and we have met your expectations in the quality of our property service. Once again, thank you for the feedback given, and we will wait for your return at another time. Best regards, Aulia Nurwicaksono. Guest Service Manager.
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I***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 26 week(s) ago
umpteenth time staying here. really nice and very comfortable.. there is a playground, and it is very baby friendly. it's just a shame that when I stayed yesterday on the top floor, the guests were running around even though it was already 10 pm 😅
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2 people find it helpful
Accommodation's Reply
19 Jun 2025
Dear Guest, Thank you for your review, we are very happy with your positive review. On this occasion I would like to thank you for choosing us as your accommodation choice for your vacation. We are very happy that you enjoyed your stay with us, and we have met your expectations in the quality of our property service. Once again, thank you for the feedback given, and we will wait for your return at another time. Best regards, Aulia Nurwicaksono. Guest Service Manager
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R***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 27 week(s) ago
very satisfied with the service of the staff who are very friendly and fast response. The facilities do not need to be asked again because they are very complete, super neat and super clean. they also help when we will early checkin full effort.. Highly recommended😘
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1 people find it helpful
Accommodation's Reply
19 Jun 2025
Dear Guest, Thank you for your review, we are very happy with your positive review. On this occasion I would like to thank you for choosing us as your accommodation choice for your vacation. We are very happy that you enjoyed your stay with us, and we have met your expectations in the quality of our property service. Once again, thank you for the feedback given, and we will wait for your return at another time. Best regards, Aulia Nurwicaksono. Guest Service Manager
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i***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 31 week(s) ago
Very good place to stay in Jakarta.
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Accommodation's Reply
19 May 2025
Dear Guest, Thank you for taking the time to provide us with your review. We were delighted to learn that overall you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards. Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future. Best regards, Aulia Nurwicaksono Guest Service Manager
Gleand A. D.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 33 week(s) ago
Good place for staycation with family.
2 people find it helpful
Accommodation's Reply
19 May 2025
Dear Guest, Thank you for taking the time to provide us with your review. We were delighted to learn that overall you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards. Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future. Best regards, Aulia Nurwicaksono Guest Service Manager
r***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 33 week(s) ago
Nice hotel for staycation and good service.
1 people find it helpful
Accommodation's Reply
14 Jul 2025
Dear Guest, Thank you for taking the time to provide us with your review. We were delighted to learn that overall you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards. Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future. Best regards, Aulia Nurwicaksono Room Division Manager
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Silvia O.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 35 week(s) ago
I just visited Ascott Sudirman yesterday and I was mesmerized to see their luxurious accommodations. Their staff behaviour is also excellent, and I would love to visit again. The secure and safe environment of this hotel will always have my heart. I have recommended that others visit Ascott once, and I can assure you that they will never regret it.
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3 people find it helpful
Accommodation's Reply
14 Jul 2025
Dear Guest, Thank you for taking the time to provide us with your review. We were delighted to learn that overall you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards. Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future. Best regards, Aulia Nurwicaksono Room Division Manager
d***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 36 week(s) ago
Superb, comfy, complete facility and decent services.
1 people find it helpful
Accommodation's Reply
14 Jul 2025
Dear Guest, Thank you for taking the time to provide us with your review. We were delighted to learn that overall you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards. Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future. Best regards, Aulia Nurwicaksono Room Division Manager
A***u
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 38 week(s) ago
Never disappointed for this hotel, super great!
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Accommodation's Reply
14 Jul 2025
Dear Guest, Thank you for taking the time to provide us with your review. We were delighted to learn that overall you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards. Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future. Best regards, Aulia Nurwicaksono Room Division Manager
L***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 42 week(s) ago
Shoutout to Rozzabell from the front office team for her pleasant and kind service, the room is spacious and clean
1 people find it helpful
Accommodation's Reply
24 Feb 2025
Dear Guest, Greetings from Ascott Sudirman Jakarta. We were delighted to learn that overall, you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards. Your wonderful feedback will be shared with our team for more commitment to delivering good service, especially to Rozzabell ( Guest Service ). It is always pleasant to have compliments which will surely motivate and make our team proud. Should you require any further assistance please do not hesitate to contact us. Thank you and regards, Aulia Nurwicaksono Guest Service Manager
s***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 43 week(s) ago
The room is big and clean. Access is also easy. The staff are also very friendly
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1 people find it helpful
Accommodation's Reply
08 Feb 2025
Dear Guest, Thank you for your review, we are very happy with your positive review. On this occasion I would like to thank you for choosing us as your accommodation choice for your vacation. We are very happy that you enjoyed your stay with us, and we have met your expectations in the quality of our property service. Once again thank you for the feedback given and we will wait for your return in the future. Best regards, Aulia Nurwicaksono. Guest Service Manager
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n***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 44 week(s) ago
The TV was bugging, hard for us to enjoy entertainment, other than that, perfect.
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Accommodation's Reply
31 Jan 2025
Dear Guest, Thank you for taking the time to share your stay experience at Ascott Sudirman Jakarta! It is very encouraging for us to know that you had several delightful moments during your stay and, most importantly, that you felt at home-away-from-home! We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. In addition, we are appreciate your feedback regarding our TV for our improvement. We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences. Yours sincerely, Aulia Nurwicaksono Guest Service Manager
R***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 46 week(s) ago
The downside is not selling food like a restaurant.
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1 people find it helpful
Accommodation's Reply
19 Jan 2025
Dear Guest, Thank you very much for your positive review! We are very happy to hear that you enjoyed your stay at our hotel. We also appreciate your feedback regarding our restaurant. We are currently considering various options to introduce a food menu in the restaurant, and we would love to welcome you back if we can update our offerings in the future. Thank you for your support, and we look forward to welcoming you back to our hotel! Best regards, Aulia Nurwicaksono. Guest Service Manager
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B***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 47 week(s) ago
It was the perfect choice for our staycation in Jakarta. Staffs were friendly and helpful. The room was spacious and well maintained. It was clean and comfy to stay in. Overall, it was an amazing stay and would love to come back again for the next staycations in Jakarta.
2 people find it helpful
Accommodation's Reply
10 Jan 2025
Dear Guest, Thank you for taking the time to provide us with your review. We were delighted to learn that in overall you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards. Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future. Best regards, Aulia Nurwicaksono Guest Service Manager
Number of reviews per page
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Lobby 4 Ascott Sudirman Jakarta

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Overall Ratings & Reviews Ascott Sudirman Jakarta

Traveloka (2,497)
Other sources (128)
8.6
Very Good
From 2,497 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.8

Meal

8.2

Location

8.7

Service and Facilites

8.6

People often mention about Ascott Sudirman Jakarta
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Room Space (25)
Ambiance (24)
Staff Friendliness (23)
Bedroom (21)
Distance to City Center (19)
Check-in/out Time (18)
Bathroom (18)
Accessibility (17)
Surroundings (16)
Hotel Area (16)
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Traveler Reviews Ascott Sudirman Jakarta

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Customer reviews
Chloe
icon-Transit
Transit
icon-origin-TRAVELOKA
8.9
/10
Reviewed 5 day(s) ago
The friendly staff were impressive. The induction stove, microwave, toaster, coffee pot, and teapot were great for cooking. However, the furniture was old and unconvenient, especially the bathroom door. (It wasn't comfortable enough.) The breakfast was a bit shabby for the price.
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Accommodation's Reply
03 Dec 2025
Dear Guest, Thank you for taking the time to provide us with your review. We were delighted to learn that overall you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards. Once again, thank you very much for your feedback, especially regarding the furniture and breakfast, we will take it seriously and address to related department. We do hope to welcome you back again in our property in the future. Best regards, Aulia Nurwicaksono. Room Division Manager.
M***a
icon-Business
Business
icon-origin-TRAVELOKA
9.0
/10
Reviewed 5 week(s) ago
Great City View From 3802 But I didn't sleep well. My body itched. I wanted to change the bedsheets, but it was already 11:00 PM. I had to get up early tomorrow to go to the embassy, so I couldn't sleep because I was scratching until 2:00 AM. Luckily, I brought eucalyptus oil. Please keep it clean, because my husband and I really like this hotel.
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1 people find it helpful
Accommodation's Reply
31 Oct 2025
Thank you very much for taking the time to share your stay experience. We apologize for the inconvenience caused by the bed cleaning issue. This is not the level of service we expected. We will pass your comments on to the housekeeping department and they will pay more attention to the cleanliness of your room, especially when preparing dinner. We are pleased that you and your husband were satisfied with our hotel. We hope that you will have an even better experience during your next stay. To ensure that your room is always in the best condition, please contact us directly before your next stay. If you have any further questions, please do not hesitate to contact us. Thank you, Housekeeping Manager Aulia Nurwicaksono
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I***u
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Very good hotel, got an upgraded room by the hotel staff because it was my first time staying here
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Accommodation's Reply
30 Oct 2025
Dear Valued Guest, Thank you for your review. We greatly appreciate your positive comments. I would like to take this opportunity to thank you for choosing us as your vacation accommodation. We are pleased that you were satisfied with your stay with us and that we were able to meet your expectations in terms of the quality of our service. Thank you again for your comments and we hope to welcome you back again soon. Best regards, Aulia Nurvijaksono, Rooms Manager
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Noviana
icon-Staycation
Staycation
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9.7
/10
Reviewed 15 week(s) ago
Comfortable, everything is ok, my pet is happy too.
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3 people find it helpful
Accommodation's Reply
04 Sep 2025
Dear Valued Guest, Thank you for your review. We are very pleased with your positive feedback. I would like to take this opportunity to thank you for choosing us as your accommodation for your vacation. We are delighted that you enjoyed your stay with us and that we have met your expectations in terms of the quality of our service. Thank you again for your feedback, and we look forward to welcoming you back again soon. Best regards, Aulia Nurwicaksono, Room Division Manager
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R***i
icon-Staycation
Staycation
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10.0
/10
Reviewed 20 week(s) ago
The hotel staff was very friendly and helpful.
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1 people find it helpful
Accommodation's Reply
23 Jul 2025
Dear Guest, Thank you for your review. We are very pleased with your positive feedback. I would like to take this opportunity to thank you for choosing us as your accommodation for your vacation. We are delighted that you enjoyed your stay with us and that we have met your expectations in terms of the quality of our service. Thank you again for your feedback, and we look forward to welcoming you back again soon. Best regards, Aulia Nurwicaksono, Room Division Manager
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A***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 20 week(s) ago
First impressions of this hotel were excellent. We were greeted by an attractive lobby and a very welcoming receptionist. The rooms were spacious and clean. The bathroom was also excellent.
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Accommodation's Reply
23 Jul 2025
Dear Guest, Thank you for your review. We are very pleased with your positive feedback. I would like to take this opportunity to thank you for choosing us as your accommodation for your vacation. We are delighted that you enjoyed your stay with us and that we have met your expectations in terms of the quality of our service. Thank you again for your feedback, and we look forward to welcoming you back again soon. Best regards, Aulia Nurwicaksono, Room Division Manager
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W***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
Favorite staycation, strategic location
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1 people find it helpful
Accommodation's Reply
27 Jun 2025
Dear Guest, Thank you for your review, we are very happy with your positive review. On this occasion I would like to thank you for choosing us as your accommodation choice for your vacation. We are very happy that you enjoyed your stay with us, and we have met your expectations in the quality of our property service. Once again, thank you for the feedback given, and we will wait for your return at another time. Best regards, Aulia Nurwicaksono. Guest Service Manager.
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I***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 26 week(s) ago
umpteenth time staying here. really nice and very comfortable.. there is a playground, and it is very baby friendly. it's just a shame that when I stayed yesterday on the top floor, the guests were running around even though it was already 10 pm 😅
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2 people find it helpful
Accommodation's Reply
19 Jun 2025
Dear Guest, Thank you for your review, we are very happy with your positive review. On this occasion I would like to thank you for choosing us as your accommodation choice for your vacation. We are very happy that you enjoyed your stay with us, and we have met your expectations in the quality of our property service. Once again, thank you for the feedback given, and we will wait for your return at another time. Best regards, Aulia Nurwicaksono. Guest Service Manager
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R***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 27 week(s) ago
very satisfied with the service of the staff who are very friendly and fast response. The facilities do not need to be asked again because they are very complete, super neat and super clean. they also help when we will early checkin full effort.. Highly recommended😘
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1 people find it helpful
Accommodation's Reply
19 Jun 2025
Dear Guest, Thank you for your review, we are very happy with your positive review. On this occasion I would like to thank you for choosing us as your accommodation choice for your vacation. We are very happy that you enjoyed your stay with us, and we have met your expectations in the quality of our property service. Once again, thank you for the feedback given, and we will wait for your return at another time. Best regards, Aulia Nurwicaksono. Guest Service Manager
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i***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 31 week(s) ago
Very good place to stay in Jakarta.
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Accommodation's Reply
19 May 2025
Dear Guest, Thank you for taking the time to provide us with your review. We were delighted to learn that overall you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards. Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future. Best regards, Aulia Nurwicaksono Guest Service Manager
Gleand A. D.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 33 week(s) ago
Good place for staycation with family.
2 people find it helpful
Accommodation's Reply
19 May 2025
Dear Guest, Thank you for taking the time to provide us with your review. We were delighted to learn that overall you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards. Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future. Best regards, Aulia Nurwicaksono Guest Service Manager
r***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 33 week(s) ago
Nice hotel for staycation and good service.
1 people find it helpful
Accommodation's Reply
14 Jul 2025
Dear Guest, Thank you for taking the time to provide us with your review. We were delighted to learn that overall you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards. Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future. Best regards, Aulia Nurwicaksono Room Division Manager
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Silvia O.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 35 week(s) ago
I just visited Ascott Sudirman yesterday and I was mesmerized to see their luxurious accommodations. Their staff behaviour is also excellent, and I would love to visit again. The secure and safe environment of this hotel will always have my heart. I have recommended that others visit Ascott once, and I can assure you that they will never regret it.
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3 people find it helpful
Accommodation's Reply
14 Jul 2025
Dear Guest, Thank you for taking the time to provide us with your review. We were delighted to learn that overall you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards. Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future. Best regards, Aulia Nurwicaksono Room Division Manager
d***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 36 week(s) ago
Superb, comfy, complete facility and decent services.
1 people find it helpful
Accommodation's Reply
14 Jul 2025
Dear Guest, Thank you for taking the time to provide us with your review. We were delighted to learn that overall you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards. Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future. Best regards, Aulia Nurwicaksono Room Division Manager
A***u
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 38 week(s) ago
Never disappointed for this hotel, super great!
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Accommodation's Reply
14 Jul 2025
Dear Guest, Thank you for taking the time to provide us with your review. We were delighted to learn that overall you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards. Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future. Best regards, Aulia Nurwicaksono Room Division Manager
L***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 42 week(s) ago
Shoutout to Rozzabell from the front office team for her pleasant and kind service, the room is spacious and clean
1 people find it helpful
Accommodation's Reply
24 Feb 2025
Dear Guest, Greetings from Ascott Sudirman Jakarta. We were delighted to learn that overall, you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards. Your wonderful feedback will be shared with our team for more commitment to delivering good service, especially to Rozzabell ( Guest Service ). It is always pleasant to have compliments which will surely motivate and make our team proud. Should you require any further assistance please do not hesitate to contact us. Thank you and regards, Aulia Nurwicaksono Guest Service Manager
s***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 43 week(s) ago
The room is big and clean. Access is also easy. The staff are also very friendly
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1 people find it helpful
Accommodation's Reply
08 Feb 2025
Dear Guest, Thank you for your review, we are very happy with your positive review. On this occasion I would like to thank you for choosing us as your accommodation choice for your vacation. We are very happy that you enjoyed your stay with us, and we have met your expectations in the quality of our property service. Once again thank you for the feedback given and we will wait for your return in the future. Best regards, Aulia Nurwicaksono. Guest Service Manager
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n***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 44 week(s) ago
The TV was bugging, hard for us to enjoy entertainment, other than that, perfect.
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Accommodation's Reply
31 Jan 2025
Dear Guest, Thank you for taking the time to share your stay experience at Ascott Sudirman Jakarta! It is very encouraging for us to know that you had several delightful moments during your stay and, most importantly, that you felt at home-away-from-home! We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. In addition, we are appreciate your feedback regarding our TV for our improvement. We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences. Yours sincerely, Aulia Nurwicaksono Guest Service Manager
R***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 46 week(s) ago
The downside is not selling food like a restaurant.
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1 people find it helpful
Accommodation's Reply
19 Jan 2025
Dear Guest, Thank you very much for your positive review! We are very happy to hear that you enjoyed your stay at our hotel. We also appreciate your feedback regarding our restaurant. We are currently considering various options to introduce a food menu in the restaurant, and we would love to welcome you back if we can update our offerings in the future. Thank you for your support, and we look forward to welcoming you back to our hotel! Best regards, Aulia Nurwicaksono. Guest Service Manager
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B***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 47 week(s) ago
It was the perfect choice for our staycation in Jakarta. Staffs were friendly and helpful. The room was spacious and well maintained. It was clean and comfy to stay in. Overall, it was an amazing stay and would love to come back again for the next staycations in Jakarta.
2 people find it helpful
Accommodation's Reply
10 Jan 2025
Dear Guest, Thank you for taking the time to provide us with your review. We were delighted to learn that in overall you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards. Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future. Best regards, Aulia Nurwicaksono Guest Service Manager
Number of reviews per page
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