Promotions Partner with UsSavedMy Booking
MYR

Log in to your account

No account yet?
Register
Or log in with:
1
2
  1. Apartments
  2. Indonesia(47,577 Apartments)
  3. East Java(5,025 Apartments)
  4. Surabaya(1,468 Apartments)
  5. Wiyung(177 Apartments)
  6. Ascott Waterplace Surabaya

Ascott Waterplace Surabaya

Apartments
Tower D1, Jalan Pakuwon Indah Lontar Timur Kav 3 - 5, Wiyung, Surabaya, Jawa Timur, Indonesia, 60126
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
LOBBY Ascott Waterplace Surabaya
SWIMMING_POOL Ascott Waterplace Surabaya
EXTERIOR_BUILDING Ascott Waterplace Surabaya
BEDROOM Ascott Waterplace Surabaya
SPORT_FACILITY Ascott Waterplace Surabaya
See All Photos
Traveloka
8.8 Impressive

From 2,580 reviews

See our top reviews!

Check our curated reviews for honest descriptions about this accommodation.

Thank you so much for the help at the check in counter (i believe he is a guest service manager, Mr Andri) for giving a great solution for a mistake I did whilst booking the rooms on the app. I really appreciate it. Also the helpful staffs who’s helping with my packages / online orders that were sent to the room every day.
Fanny F.
Facilities
AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
See More Facilities
Speed up your search by choosing what you need




Review by Traveloka users

Based on 2,580 reviews

8.8
Impressive
Fantastic
1,099
Very Good
1,229
Satisfying
64
Average
188
Poor
0
Cleanliness
Comfort
Meal
Location
Service
Show reviews that mention...
AA
Asri A. L.
9.7
/ 10
9.7
27 Nov 2021
Holiday
Family
Suitable for family, kindness staff & closed with department store.

Like this review?

NH
Nurdiana H.
4 Reviews
8.5
/ 10
8.5
22 Nov 2021
Holiday
Couple

Like this review?

Adi H.
20 Reviews
8.5
/ 10
8.5
21 Nov 2021
Business

Like this review?

AC
Abdulloh C.
4 Reviews
9.7
/ 10
9.7
06 Oct 2021
Staycation
Family
Clean and spacious room. Helpful and polite staffs. Bring my kids and both of them stay on the room happily.

1 liked this review

Accommodation's Reply

21 Oct 2021
Dear Abdulloh, Thank you for taking your time to share your stay experience. We look forward to welcome you again at our serviced residence. Best regards, Nany S, Manager.
Nidaurrahma
2 Reviews
9.7
/ 10
9.7
29 Sep 2021
Staycation

Like this review?

Accommodation's Reply

21 Oct 2021
Dear Nidaurrahma, Thank you for the support you have given to Ascott Waterplace Surabaya. We hope we can welcome you back to our serviced residence. Best regards, Nany S, Manager.
Translated by Google Icon
Miranti K. W.
7 Reviews
9.7
/ 10
9.7
01 Sep 2021
Staycation
Solo
Couple
Definitely will go back to stay in this hotel again! Easy check in ✅. Spacious room ✅. It 's a hotel, but looks like an apartment! It has washing machine, a small kitchen with electric stove, kitchen ware was complete! Oh my God, 2 doors fridge, and a water dispenser, oh, also microwave in it! Also, it 's located next to the mall! So you won't be worried about food! Haha! Service was great! Just they didn't do the room service, so I couldn't order any food from the restaurant to my room. Thank you Ascott! Can't wait till next staycation!

2 liked this review

RL
Raymond L. P.
4 Reviews
9.6
/ 10
9.6
26 Jun 2021

1 liked this review

Ih
Ivana h. k.
3 Reviews
9.4
/ 10
9.4
08 Apr 2021
Staycation
Family

2 liked this review

Accommodation's Reply

12 Apr 2021
Dear Ms. Ivana, Thank you for your support. We look forward to welcoming you again to Ascott Waterplace Surabaya. Best regards, Nany S, Manager.
AK
Aiida K.
0 Reviews
6.0
/ 10
6.0
01 Mar 2021
Staycation
Family
Im sad, with How mush I was paid about 2 Million frontoffice 1 night stay, I just got 1 meal (1 menu for Main course Breakfast) and the Hotel rate's uncompare with 5 star Hotel. but The facilities are good.

1 liked this review

Accommodation's Reply

02 Mar 2021
Dear Aida Husnil Khotimah, Highly appreciated for your feedback. We look forward to welcome you again at our serviced residence. Best regards, Nany S, Manager.
Pamela A. C.
1 Reviews
10
/ 10
10
11 Feb 2021
Staycation
Couple

Like this review?

Accommodation's Reply

02 Mar 2021
Dear Pamela, Thank you for the support you provide. Hopefully we can serve you again in the future. Best regards, Nany S, Manager.
Translated by Google Icon
An icon button
1
2
3
...
98
An icon button
In relation with the Mayor of Surabaya's instruction letter to stop the spread of Covid-19 virus, hotel guests from outside Surabaya who plan to stay for more than 3 daysSee More
Hotel Description
Check-in and Check-out Time

Check-in: From 14:00
Check-out: Before 11:00

Location
Staying at Ascott Waterplace Surabaya is a good choice when you are visiting Wiyung.

The apartment is located only 3.9 km away from Tandes Station.

This apartment is very easy to find since it is strategically positioned close to public facilities.

About Ascott Waterplace Surabaya

Ascott Waterplace Surabaya is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

From business event to corporate gathering, Ascott Waterplace Surabaya provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Ascott Waterplace Surabaya, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at Ascott Waterplace Surabaya is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The apartment’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Ascott Waterplace Surabaya is a apartment with great comfort and excellent service according to most apartment's guests.

Get precious and unforgettable moment during your stay at Ascott Waterplace Surabaya.

Read More
Hotel Policy

Additional breakfast are chargeable at IDR 130,000 /person.

Breakfast time start from 06:00 until 10:00.

Smoking is strictly not allowed in this property, and smoking area is available.

Pets are NOT allowed.

Hotel may accept Early check in, subject to room availability, with additional fee.

Hotel may accept Late check out, subject to room availability, with additional fee.

Additional transportation fee are chargeable at IDR 350,000

Guests must be at least 17 years old to be able to check-in.

Parties or events are not allowed.

Guests need to bring an ID Card. If any vehicle, please register to the receptionist upon check-in by bringing your vehicle license and parking ticket. Waterplace Thematic Pool has rules and regulations need to be obeyed.
===================================================
Refer to the current situation, facilities below are closed until further notice: Thematic Pool, PLD Pool, Cubbies & Resident Lounge.
===================================================
The gym is available starting 6 AM to 9 PM and towels are not provided

Wedding ceremony or other event must give advance notification to Hotel to get permission and proper information. Additional charge is applied at IDR 1.150.000nett.

Read More
Facilities
  • In-room Facilities
    • Bathrobe
    • Bathtub
    • Cable TV
    • Desk
    • DVD player
    • Hairdryer
    • In-room safe
    • Kitchenette
    • Microwave
    • Refrigerator
    • Separate shower and tub
    • Shower
    • TV
  • Hotel Services
    • Bellhop
    • Concierge
    • 24-hour Receptionist
    • 24-hour security
    • Laundry service
    • Limited hours room service
    • Luggage storage
    • Multilingual staff
    • Newspaper in lobby
  • Nearby Facilities
    • ATM/Banking
    • Beauty salon
    • Gift shop
    • Grocery
    • Hair salon
    • Laundry
    • Shops
    • Supermarket
  • Public Facilities
    • Parking
    • Coffee shop
    • Elevator
    • Breakfast restaurant
    • Room service
    • Safety deposit box
    • WiFi in public area
  • Food and Drinks
    • Restaurant with AC
    • Breakfast
    • Buffet breakfast
    • Continental breakfast
    • Dining area
  • General
    • AC
    • Non-smoking room
    • Swimming pool
    • Smoking area
    • Terrace
  • Things to Do
    • Children play area
    • Fitness center
    • Outdoor pool
    • TV lounge
    • Waterslide
  • Business Facilities
    • Computer station
    • Meeting facilities
    • Photocopier
    • Projector
  • Accessibilty
    • Accessible parking
    • Wheelchair accessible
  • Family-friendly Facilities
    • Children pool
  • Transportation
    • Area shuttle with surcharge
  • Sports and Recreations
    • Fitness center
  • Connectivity
    • Free WiFi
  • Shuttle Service
    • Airport transfer (surcharge)
    Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
    Need help?