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Atooi Hotel Alam Sutera
Hotels
9.3
/10
Exceptional
182 reviews
What Guests Say About Their Stay
A***n
9.4
/ 10
Clean and good size room, comfy bed & pillows, and spacious shower. Nice breakfast with enough options/varieties in a bright and cool seating area. Overall is a good and enjoyable stay.
Ira S.
9.7
/ 10
The room is nice, comfortable, clean
See original
A***a
10.0
/ 10
Overall Experience: 10/10✨
Nginep disini rencana mau surprise-in suami, dan sempet request buat tulisan dikaca dan slice cake, surprisingly di kabulkan👏
Kamar:
kamar nya cozy dan luas bgt. Amenities nya jg lengkap, dan yg paling terpenting: BERSIH & WANGI✨
Sarapan:
Jujur ga nyangka sarapannya sangat bervariasi mulai dari makanan berat, egg station, cereal, bubur ayam, sop, roti bakar, bubur kacang ijo, bahkan sampeee WARMINDO.
dari segi rasa, HIT THE SPOTTT. suka bgt sm nasi goreng gulainyaaaa!
Hospitality:
Semua staff baik dan informatif, btw kl bawa kendaraan kita bisa dapat gratis parkir lhoooo,
Worth every penny!🫶
B***a
9.4
/ 10
The room is very comfortable, clean, and spacious enough, there's also a workspace, the location is very strategic, there are many places to eat and drink coffee within walking distance. It will be a first choice for staying in Alsut.
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I***t
9.7
/ 10
Not disappointed staying here, the staff is super friendly, the location is also strategic, the room is super comfortable and clean.
See original
In the Area
See Map
Jl. Alam Sutera Town Center, Jl. Alam Utama Blok 10 i No.6, Pakulonan, Kec. Serpong Utara, Serpong, Tangerang Selatan, Banten, Indonesia, 15325
Main Facilities
Read More
AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Read More
Available Room Types in Atooi Hotel Alam Sutera
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What's around Atooi Hotel Alam Sutera
Jl. Alam Sutera Town Center, Jl. Alam Utama Blok 10 i No.6, Pakulonan, Kec. Serpong Utara, Serpong, Tangerang Selatan, Banten, Indonesia, 15325
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Location
Staying at Atooi Hotel Alam Sutera is a good choice when you are visiting Alam Sutera.
About Atooi Hotel Alam Sutera
Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Atooi Hotel Alam Sutera.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Atooi Hotel Alam Sutera exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Atooi Hotel Alam Sutera is a hotel with great comfort and excellent service according to most hotel's guests.
With all facilities offered, Atooi Hotel Alam Sutera is the right place to stay.
All facilities in Atooi Hotel Alam Sutera
Lobby
Exterior
Bedroom
Restaurant
Food and Drinks
- Restaurant with AC
- A la carte breakfast
- A la carte dinner
- A la carte lunch
- Bar
- Breakfast served to the table
- No alcohol
- Set menu lunch
- Snacks
Public Facilities
- Parking
- Elevator
- Restaurant
- Breakfast restaurant
- Lunch restaurant
- Room service
- WiFi in public area
Hotel Services
- Bellhop
- Concierge
- Front desk
- 24-hour Receptionist
- 24-hour security
- Limited hours room service
- Porter
Nearby Facilities
- ATM/Banking
- Beauty salon
- Gift shop
- Grocery
- Hair salon
- Shops
- Supermarket
General
- AC
- Banquet
- Non-smoking room
- Rooftop terrace
- Smoking area
In-room Facilities
- Bathrobe
- Cable TV
- Desk
- Shower
Business Facilities
- Meeting facilities
- Photocopier
- PRINTER
Transportation
- Valet parking
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
Accommodation Policy & General Information in Atooi Hotel Alam Sutera
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Required Documents
Upon check-in, you are required to bring ID Card, PASSPORT. The required documents can be in the form of soft copy.
Deposit
Deposit IDR 100,000 is required upon check-in. The accommodation accepts cash and debit card.
General Information
Popular Facilities | AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Atooi Hotel Alam Sutera | 137 |
Number of floors in Atooi Hotel Alam Sutera | 12 |
Another facilities in Atooi Hotel Alam Sutera | Restaurant with AC, A la carte breakfast, A la carte dinner, A la carte lunch, Bar |
Frequently asked question in Atooi Hotel Alam Sutera
What are available facilities at Atooi Hotel Alam Sutera?
There are top facilites at Atooi Hotel Alam Sutera such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Atooi Hotel Alam Sutera?
The standard check-in time at Atooi Hotel Alam Sutera is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Atooi Hotel Alam Sutera provide breakfast?
Yes, Atooi Hotel Alam Sutera provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Atooi Hotel Alam Sutera have?
Atooi Hotel Alam Sutera is a 3.0-star hotel.
How many floors does Atooi Hotel Alam Sutera have?
Atooi Hotel Alam Sutera has 12 floors.
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More Reviews from Other Guests in Atooi Hotel Alam Sutera
Overall Ratings & Reviews Atooi Hotel Alam Sutera
Traveloka (182)
9.3
Exceptional
From 182 reviews
Provided by travelers on
Cleanliness
9.2
Room Comfort
9.2
Meal
9.0
Location
9.4
Service and Facilites
9.2
People often mention about Atooi Hotel Alam Sutera
All
Bedroom (26)
Ambiance (25)
Staff Friendliness (23)
Room Space (22)
Surroundings (21)
Bathroom (21)
Accessibility (17)
Hotel Area (17)
Family Friendly (14)
Check-in/out Time (14)
Sort by
Most Recent
Format
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Preferences
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Traveler Reviews Atooi Hotel Alam Sutera
Number of reviews per page
20
40
Customer reviews
LM
Liliana M.
Staycation
8.5
/10
Reviewed 1 week(s) ago
Small buat comfy, strategic location near culinary places
Find this review helpful?
Accommodation's Reply
16 Nov 2025
Dear Mrs. Liliana M,
Thank you so much for your wonderful feedback. We’re delighted to hear you enjoyed your stay with us.
We look forward to welcoming you back soon.
Best regards,
Atooi Hotel Alam Sutera
Verified Traveler
9.7
/10
Reviewed 1 week(s) ago
Clean rooms, delicious restaurant food, strategic location.
See original
Find this review helpful?
Accommodation's Reply
18 Nov 2025
Dear Our Respected Guest,
Thank you for taking the time to leave a comment about your stay with us.
We truly appreciate your feedback and are happy to hear that you enjoyed your experience.
Your kind comments mean a lot to our team, and we hope to welcome you back to Atooi Hotel again soon.
Best Regards,
Atooi Hotel Alam Sutera
K***s
Staycation
9.7
/10
Reviewed 2 week(s) ago
Everything is okay, the only thing lacking is the internet, sometimes it's No Internet Access.
See original
Find this review helpful?
Accommodation's Reply
13 Nov 2025
Dear Our Respected Guest,
Thank you so much for taking the time to share your experience at Atooi Hotel. We truly appreciate your thoughtful review and are delighted to hear that you enjoyed your stay with us.
Your feedback means a great deal to our team, as we are always striving to provide exceptional service and memorable experiences for our guests. It’s wonderful to know that we met your expectations.
We hope to have the pleasure of welcoming you back to Atooi Hotel in the near future. Please don’t hesitate to reach out if there is anything we can do to make your next stay even more comfortable.
Sincerely,
Atooi Hotel Alam Sutera
A***a
Staycation
8.5
/10
Reviewed 2 week(s) ago
very near to many cafes and restaurants, but the parking spot in the hotel is very very limited
Find this review helpful?
Accommodation's Reply
11 Nov 2025
Dear Our Respected Guest,
Thank you for taking the time to leave a comment about your stay with us.
We truly appreciate your feedback and are happy to hear that you enjoyed your experience.
Your kind comments mean a lot to our team, and we hope to welcome you back to Atooi Hotel
again soon.
Best Regards,
Atooi Hotel Alam Sutera
RS
Reza S. P.
Business
7.8
/10
Reviewed 2 week(s) ago
Overall okay, clean room, got a free dinner voucher, friendly service
See original
1 people find it helpful
Accommodation's Reply
08 Nov 2025
Dear Mr. Reza
Thank you for taking the time to leave a comment about your stay with us.
We truly appreciate your feedback and are happy to hear that you enjoyed your experience.
Your kind comments mean a lot to our team, and we hope to welcome you back to Atooi Hotel again soon.
Best Regards,
Atooi Hotel Alam Sutera
Verified Traveler
10.0
/10
Reviewed 3 week(s) ago
This is a 3-star hotel, but everything is complete. The ambiance is comfortable, clean, everything is well-maintained, the service is friendly and fast, and every corner is aesthetically pleasing, so for those who like taking photos, this is recommended.
See original
Find this review helpful?
Accommodation's Reply
04 Nov 2025
Dear Our Respected Guest,
Thank you for taking the time to leave a comment about your stay with us.
We truly appreciate your feedback and are happy to hear that you enjoyed your experience.
Your kind comments mean a lot to our team, and we hope to welcome you back to Atooi Hotel
again soon.
Best Regards,
Atooi Hotel Alam Sutera
r***i
Business
9.4
/10
Reviewed 3 week(s) ago
The room size is spacious, clean and the location is strategic, there are many cafes and restaurants near the hotel.
See original
Find this review helpful?
Accommodation's Reply
04 Nov 2025
Dear Our Respected Guest,
Thank you for taking the time to leave a comment about your stay with us.
We truly appreciate your feedback and are happy to hear that you enjoyed your experience.
Your kind comments mean a lot to our team, and we hope to welcome you back to Atooi Hotel
again soon.
Best Regards,
Atooi Hotel Alam Sutera
Anggita V.
9.7
/10
Reviewed 3 week(s) ago
We booked a room for one night on the 26th, but we didn't check in until the early hours of the 27th. The staff was very friendly. You have to ask the receptionist for a hairdryer. The location is great for those who want to explore the culinary scene in the Alam Sutra area. If you prefer a mall-style hotel, it's right next to Living Plaza; if you prefer a more traditional experience, you can head straight to Pasar 8.
Read More
See original
1 people find it helpful
Accommodation's Reply
01 Nov 2025
Dear Mrs. Anggita V,
Thank you for your kind review to Atooi Hotel, we’re happy to hear you enjoyed your stay with us.
We look forward to welcoming you back soon.
Best regards,
Atooi Hotel Alam Sutera
M***a
Staycation
10.0
/10
Reviewed 4 week(s) ago
The hotel is cool because it has a rooftop.. when I come here in the afternoon it's cool, but during the day it's a bit hot, except the parking area is a bit narrow... but so far the location and everything else is okay... I haven't had a chance to try the breakfast yet, hurry up.
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Accommodation's Reply
01 Nov 2025
Dear Our Respected Guest,
Thank you for taking the time to leave advise and comment about your stay with us.
We truly appreciate your feedback and are happy to hear that you enjoyed your experience.
Your kind comments mean a lot to our team, and we hope to welcome you back to Atooi Hotel
again soon.
Best Regards,
Atooi Hotel Alam Sutera
HS
Henry S.
Transit
8.1
/10
Reviewed 4 week(s) ago
The spray cloth was not replaced with a clean one.
See original
Find this review helpful?
Accommodation's Reply
30 Oct 2025
Dear Our Respected Guest,
Thank you for your kind review, We’re so glad to hear that you enjoyed your stay with us.
Your feedback means a lot to our team, and we truly appreciate your support.
We hope to welcome you back to Atooi Hotel Alam Sutera soon.
Best Regards,
Atooi Hotel Alam Sutera
A***n
Leisure
9.4
/10
Reviewed 4 week(s) ago
Clean and good size room, comfy bed & pillows, and spacious shower. Nice breakfast with enough options/varieties in a bright and cool seating area. Overall is a good and enjoyable stay.
Find this review helpful?
Accommodation's Reply
30 Oct 2025
Dear Our Respected Guest,
Thank you for your kind review, We’re so glad to hear that you enjoyed your stay with us.
Your feedback means a lot to our team, and we truly appreciate your support.
We hope to welcome you back to Atooi Hotel Alam Sutera soon.
Best Regards,
Atooi Hotel Alam Sutera
IS
Ira S.
9.7
/10
Reviewed 4 week(s) ago
The room is nice, comfortable, clean
See original
Find this review helpful?
Accommodation's Reply
27 Oct 2025
Dear Mrs. Ira S,
Thank you so much for your wonderful feedback. We’re delighted to hear you enjoyed your stay with us.
We look forward to welcoming you back soon.
Best regards,
Atooi Hotel Alam Sutera
P
Prayogo
Business
9.4
/10
Reviewed 4 week(s) ago
Awesome stay, great atmosphere, clean rooms.
Find this review helpful?
Accommodation's Reply
26 Oct 2025
Dear Mr. Prayogo,
Dear Our Respected Guest, Thank you so much for your wonderful feedback. We're delighted to hear you enjoyed your stay with us. We look forward to welcoming you back soon.
Best regards,
Atooi Hotel Alam Sutera.
T***y
Leisure
6.1
/10
Reviewed 5 week(s) ago
after cleaning the room I notice n my cup very dirty, toilet lacking also shower drainage stuck, bed experience on new hotel
2 people find it helpful
Accommodation's Reply
22 Oct 2025
Dear Our Respected Guest,
Thank you so much for taking the time to share your experience at Atooi Hotel. We truly appreciate your thoughtful review and are delighted to hear that you enjoyed your stay with us.
Your feedback means a great deal to our team, as we are always striving to provide exceptional service and memorable experiences for our guests. It’s wonderful to know that we met your expectations.
We hope to have the pleasure of welcoming you back to Atooi Hotel in the near future. Please don’t hesitate to reach out if there is anything we can do to make your next stay even more comfortable.
Sincerely,
Atooi Hotel Alam Sutera
D***a
Staycation
9.7
/10
Reviewed 5 week(s) ago
The room was comfortable, the AC was cool, and the soundproofing was decent. The service was good, and the food was quite delicious. It's very close to cafes and restaurants, so access to the front or to Blok M with TJ is easy.
Overall, it's great. It's a great option if you're looking to stay in Alam Sutera 👍🏼
See original
2 people find it helpful
Accommodation's Reply
18 Oct 2025
Dear Valued Guest, We would like to extend our warmest regards to Atui Alam Sutera Hotel. Thank you for your positive review. We are very glad to know that you enjoyed your stay with us. Such positive comments are a great motivation for all our team to continue to strive for the best service. We look forward to welcoming you to Atui Alam Sutera Hotel and to serve you even better. Sincerely, Atui Alam Sutera Hotel
See original
HK
Honby K.
Medical
8.3
/10
Reviewed 5 week(s) ago
The bads are I was accidentally put some sweet snacks, left the room. when i came back, the snacks already filled with ants. Wifi was nit stable. It was disconnected for a while, if you watch netflix here, you will expect down time for one or two minutes.
Buuutttt, The goods are, this hotel's surrounding is friendly for walkers and food enthusiasts. You can go, traditional market, western food, asian restaurant, local food in the night, drinks, living world mall, even hospital.
You can explore them by walking, no spending any transportation.
This hotel is very good and a must stay for any foreign workers who want to experience all the things outside the hotel room.
Even it nears padel court.
Read More
1 people find it helpful
Accommodation's Reply
17 Oct 2025
Dear Ms. Honbi Kurniawan, Warmest regards, Atui Hotel Alam Sutera Thank you for taking the time to share your experience with us. We apologize for any inconvenience you have experienced, particularly regarding the services and facilities we provided. We sincerely appreciate your feedback and have passed it along to the relevant team for prompt correction. We recognize that substandard service does not reflect the standard of service we strive to provide to all guests. As a hotel that is constantly improving, especially at the beginning of its operations, feedback like this is extremely important in helping us improve the quality of our services and facilities, for the comfort of all our future guests. Once again, we apologize for any inconvenience caused and we look forward to welcoming you back and providing you with an even better stay experience. Sincerely, Atui Hotel Alam Sutera
See original
V
Vhii
Staycation
8.4
/10
Reviewed 6 week(s) ago
If it's just for one night, it's okay, no complaints at this price, but the AC is noisy. Breakfast is just so-so.
See original
3 people find it helpful
Accommodation's Reply
17 Oct 2025
Dear Vhii, On behalf of A Tui Alam Sutera Hotel, we would like to extend our warmest greetings to you. Thank you for your valuable feedback. We appreciate your feedback, which is very valuable for us to continuously improve and improve our services. We apologize for the inconvenience you experienced during your stay at A Tui Alam Sutera Hotel, particularly regarding the service attitude of our staff. This is one area where we still did not meet our standards, and we apologize for not being able to serve you as well as you expected. We have reported this matter to the relevant authorities and will take corrective action to prevent it from happening again. We sincerely hope to welcome you back again and are committed to providing you with an even better stay experience in the future. Should you have any further questions or suggestions, please do not hesitate to contact us directly at 08********8. Thank you, A Tui Alam Sutera Hotel
See original
A***a
10.0
/10
Reviewed 6 week(s) ago
Overall Experience: 10/10✨
Nginep disini rencana mau surprise-in suami, dan sempet request buat tulisan dikaca dan slice cake, surprisingly di kabulkan👏
Kamar:
kamar nya cozy dan luas bgt. Amenities nya jg lengkap, dan yg paling terpenting: BERSIH & WANGI✨
Sarapan:
Jujur ga nyangka sarapannya sangat bervariasi mulai dari makanan berat, egg station, cereal, bubur ayam, sop, roti bakar, bubur kacang ijo, bahkan sampeee WARMINDO.
dari segi rasa, HIT THE SPOTTT. suka bgt sm nasi goreng gulainyaaaa!
Hospitality:
Semua staff baik dan informatif, btw kl bawa kendaraan kita bisa dapat gratis parkir lhoooo,
Worth every penny!🫶
Read More
1 people find it helpful
Accommodation's Reply
17 Oct 2025
Dear Valued Guest, We would like to extend our warmest regards to Atui Alam Sutera Hotel. Thank you for your positive review. We are very glad to know that you enjoyed your stay with us. Such positive comments are a great motivation for all our team to continue to strive for the best service. We look forward to welcoming you to Atui Alam Sutera Hotel and to serve you even better. Sincerely, Atui Alam Sutera Hotel
See original
L***i
10.0
/10
Reviewed 6 week(s) ago
The breakfast is delicious, especially the porridge, it's varied, there's seblak and Indomie too😁
See original
2 people find it helpful
Accommodation's Reply
17 Oct 2025
Dear Valued Guest, We would like to extend our warmest regards to Atui Alam Sutera Hotel. Thank you for your positive review. We are very glad to know that you enjoyed your stay with us. Such positive comments are a great motivation for all our team to continue to strive for the best service. We look forward to welcoming you to Atui Alam Sutera Hotel and to serve you even better. Sincerely, Atui Alam Sutera Hotel
See original
T***u
Staycation
9.7
/10
Reviewed 6 week(s) ago
Everything is good, only the soundproofing is lacking. You can still hear the voices of guests in the room next door. The service is quite good, but there is no swimming pool yet.
See original
Find this review helpful?
Accommodation's Reply
17 Oct 2025
Dear Valued Guest, We warmly welcome you to Atui Alam Sutera Hotel. Thank you for taking the time to share your experience with us. We apologize for any inconvenience you may have experienced, particularly regarding the services and facilities we provided. We sincerely appreciate your feedback and have passed it along to the relevant team for prompt correction. We recognize that substandard service does not reflect the high standards of service we strive to provide to all guests. As a hotel that is constantly improving, especially at the beginning of its operations, feedback like this is extremely important in helping us improve the quality of our services and facilities, for the comfort of all our future guests. Once again, we apologize for any inconvenience caused and we look forward to welcoming you back and providing you with an even better experience. Sincerely, Atui Alam Sutera Hotel
See original
Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews Atooi Hotel Alam Sutera
Traveloka (182)
9.3
Exceptional
From 182 reviews
Provided by travelers on
Cleanliness
9.2
Room Comfort
9.2
Meal
9.0
Location
9.4
Service and Facilites
9.2
People often mention about Atooi Hotel Alam Sutera
All
Bedroom (26)
Ambiance (25)
Staff Friendliness (23)
Room Space (22)
Surroundings (21)
Bathroom (21)
Accessibility (17)
Hotel Area (17)
Family Friendly (14)
Check-in/out Time (14)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Atooi Hotel Alam Sutera
Number of reviews per page
20
40
Customer reviews
LM
Liliana M.
Staycation
8.5
/10
Reviewed 1 week(s) ago
Small buat comfy, strategic location near culinary places
Find this review helpful?
Accommodation's Reply
16 Nov 2025
Dear Mrs. Liliana M,
Thank you so much for your wonderful feedback. We’re delighted to hear you enjoyed your stay with us.
We look forward to welcoming you back soon.
Best regards,
Atooi Hotel Alam Sutera
Verified Traveler
9.7
/10
Reviewed 1 week(s) ago
Clean rooms, delicious restaurant food, strategic location.
See original
Find this review helpful?
Accommodation's Reply
18 Nov 2025
Dear Our Respected Guest,
Thank you for taking the time to leave a comment about your stay with us.
We truly appreciate your feedback and are happy to hear that you enjoyed your experience.
Your kind comments mean a lot to our team, and we hope to welcome you back to Atooi Hotel again soon.
Best Regards,
Atooi Hotel Alam Sutera
K***s
Staycation
9.7
/10
Reviewed 2 week(s) ago
Everything is okay, the only thing lacking is the internet, sometimes it's No Internet Access.
See original
Find this review helpful?
Accommodation's Reply
13 Nov 2025
Dear Our Respected Guest,
Thank you so much for taking the time to share your experience at Atooi Hotel. We truly appreciate your thoughtful review and are delighted to hear that you enjoyed your stay with us.
Your feedback means a great deal to our team, as we are always striving to provide exceptional service and memorable experiences for our guests. It’s wonderful to know that we met your expectations.
We hope to have the pleasure of welcoming you back to Atooi Hotel in the near future. Please don’t hesitate to reach out if there is anything we can do to make your next stay even more comfortable.
Sincerely,
Atooi Hotel Alam Sutera
A***a
Staycation
8.5
/10
Reviewed 2 week(s) ago
very near to many cafes and restaurants, but the parking spot in the hotel is very very limited
Find this review helpful?
Accommodation's Reply
11 Nov 2025
Dear Our Respected Guest,
Thank you for taking the time to leave a comment about your stay with us.
We truly appreciate your feedback and are happy to hear that you enjoyed your experience.
Your kind comments mean a lot to our team, and we hope to welcome you back to Atooi Hotel
again soon.
Best Regards,
Atooi Hotel Alam Sutera
RS
Reza S. P.
Business
7.8
/10
Reviewed 2 week(s) ago
Overall okay, clean room, got a free dinner voucher, friendly service
See original
1 people find it helpful
Accommodation's Reply
08 Nov 2025
Dear Mr. Reza
Thank you for taking the time to leave a comment about your stay with us.
We truly appreciate your feedback and are happy to hear that you enjoyed your experience.
Your kind comments mean a lot to our team, and we hope to welcome you back to Atooi Hotel again soon.
Best Regards,
Atooi Hotel Alam Sutera
Verified Traveler
10.0
/10
Reviewed 3 week(s) ago
This is a 3-star hotel, but everything is complete. The ambiance is comfortable, clean, everything is well-maintained, the service is friendly and fast, and every corner is aesthetically pleasing, so for those who like taking photos, this is recommended.
See original
Find this review helpful?
Accommodation's Reply
04 Nov 2025
Dear Our Respected Guest,
Thank you for taking the time to leave a comment about your stay with us.
We truly appreciate your feedback and are happy to hear that you enjoyed your experience.
Your kind comments mean a lot to our team, and we hope to welcome you back to Atooi Hotel
again soon.
Best Regards,
Atooi Hotel Alam Sutera
r***i
Business
9.4
/10
Reviewed 3 week(s) ago
The room size is spacious, clean and the location is strategic, there are many cafes and restaurants near the hotel.
See original
Find this review helpful?
Accommodation's Reply
04 Nov 2025
Dear Our Respected Guest,
Thank you for taking the time to leave a comment about your stay with us.
We truly appreciate your feedback and are happy to hear that you enjoyed your experience.
Your kind comments mean a lot to our team, and we hope to welcome you back to Atooi Hotel
again soon.
Best Regards,
Atooi Hotel Alam Sutera
Anggita V.
9.7
/10
Reviewed 3 week(s) ago
We booked a room for one night on the 26th, but we didn't check in until the early hours of the 27th. The staff was very friendly. You have to ask the receptionist for a hairdryer. The location is great for those who want to explore the culinary scene in the Alam Sutra area. If you prefer a mall-style hotel, it's right next to Living Plaza; if you prefer a more traditional experience, you can head straight to Pasar 8.
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1 people find it helpful
Accommodation's Reply
01 Nov 2025
Dear Mrs. Anggita V,
Thank you for your kind review to Atooi Hotel, we’re happy to hear you enjoyed your stay with us.
We look forward to welcoming you back soon.
Best regards,
Atooi Hotel Alam Sutera
M***a
Staycation
10.0
/10
Reviewed 4 week(s) ago
The hotel is cool because it has a rooftop.. when I come here in the afternoon it's cool, but during the day it's a bit hot, except the parking area is a bit narrow... but so far the location and everything else is okay... I haven't had a chance to try the breakfast yet, hurry up.
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Accommodation's Reply
01 Nov 2025
Dear Our Respected Guest,
Thank you for taking the time to leave advise and comment about your stay with us.
We truly appreciate your feedback and are happy to hear that you enjoyed your experience.
Your kind comments mean a lot to our team, and we hope to welcome you back to Atooi Hotel
again soon.
Best Regards,
Atooi Hotel Alam Sutera
HS
Henry S.
Transit
8.1
/10
Reviewed 4 week(s) ago
The spray cloth was not replaced with a clean one.
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Accommodation's Reply
30 Oct 2025
Dear Our Respected Guest,
Thank you for your kind review, We’re so glad to hear that you enjoyed your stay with us.
Your feedback means a lot to our team, and we truly appreciate your support.
We hope to welcome you back to Atooi Hotel Alam Sutera soon.
Best Regards,
Atooi Hotel Alam Sutera
A***n
Leisure
9.4
/10
Reviewed 4 week(s) ago
Clean and good size room, comfy bed & pillows, and spacious shower. Nice breakfast with enough options/varieties in a bright and cool seating area. Overall is a good and enjoyable stay.
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Accommodation's Reply
30 Oct 2025
Dear Our Respected Guest,
Thank you for your kind review, We’re so glad to hear that you enjoyed your stay with us.
Your feedback means a lot to our team, and we truly appreciate your support.
We hope to welcome you back to Atooi Hotel Alam Sutera soon.
Best Regards,
Atooi Hotel Alam Sutera
IS
Ira S.
9.7
/10
Reviewed 4 week(s) ago
The room is nice, comfortable, clean
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Accommodation's Reply
27 Oct 2025
Dear Mrs. Ira S,
Thank you so much for your wonderful feedback. We’re delighted to hear you enjoyed your stay with us.
We look forward to welcoming you back soon.
Best regards,
Atooi Hotel Alam Sutera
P
Prayogo
Business
9.4
/10
Reviewed 4 week(s) ago
Awesome stay, great atmosphere, clean rooms.
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Accommodation's Reply
26 Oct 2025
Dear Mr. Prayogo,
Dear Our Respected Guest, Thank you so much for your wonderful feedback. We're delighted to hear you enjoyed your stay with us. We look forward to welcoming you back soon.
Best regards,
Atooi Hotel Alam Sutera.
T***y
Leisure
6.1
/10
Reviewed 5 week(s) ago
after cleaning the room I notice n my cup very dirty, toilet lacking also shower drainage stuck, bed experience on new hotel
2 people find it helpful
Accommodation's Reply
22 Oct 2025
Dear Our Respected Guest,
Thank you so much for taking the time to share your experience at Atooi Hotel. We truly appreciate your thoughtful review and are delighted to hear that you enjoyed your stay with us.
Your feedback means a great deal to our team, as we are always striving to provide exceptional service and memorable experiences for our guests. It’s wonderful to know that we met your expectations.
We hope to have the pleasure of welcoming you back to Atooi Hotel in the near future. Please don’t hesitate to reach out if there is anything we can do to make your next stay even more comfortable.
Sincerely,
Atooi Hotel Alam Sutera
D***a
Staycation
9.7
/10
Reviewed 5 week(s) ago
The room was comfortable, the AC was cool, and the soundproofing was decent. The service was good, and the food was quite delicious. It's very close to cafes and restaurants, so access to the front or to Blok M with TJ is easy.
Overall, it's great. It's a great option if you're looking to stay in Alam Sutera 👍🏼
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2 people find it helpful
Accommodation's Reply
18 Oct 2025
Dear Valued Guest, We would like to extend our warmest regards to Atui Alam Sutera Hotel. Thank you for your positive review. We are very glad to know that you enjoyed your stay with us. Such positive comments are a great motivation for all our team to continue to strive for the best service. We look forward to welcoming you to Atui Alam Sutera Hotel and to serve you even better. Sincerely, Atui Alam Sutera Hotel
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HK
Honby K.
Medical
8.3
/10
Reviewed 5 week(s) ago
The bads are I was accidentally put some sweet snacks, left the room. when i came back, the snacks already filled with ants. Wifi was nit stable. It was disconnected for a while, if you watch netflix here, you will expect down time for one or two minutes.
Buuutttt, The goods are, this hotel's surrounding is friendly for walkers and food enthusiasts. You can go, traditional market, western food, asian restaurant, local food in the night, drinks, living world mall, even hospital.
You can explore them by walking, no spending any transportation.
This hotel is very good and a must stay for any foreign workers who want to experience all the things outside the hotel room.
Even it nears padel court.
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1 people find it helpful
Accommodation's Reply
17 Oct 2025
Dear Ms. Honbi Kurniawan, Warmest regards, Atui Hotel Alam Sutera Thank you for taking the time to share your experience with us. We apologize for any inconvenience you have experienced, particularly regarding the services and facilities we provided. We sincerely appreciate your feedback and have passed it along to the relevant team for prompt correction. We recognize that substandard service does not reflect the standard of service we strive to provide to all guests. As a hotel that is constantly improving, especially at the beginning of its operations, feedback like this is extremely important in helping us improve the quality of our services and facilities, for the comfort of all our future guests. Once again, we apologize for any inconvenience caused and we look forward to welcoming you back and providing you with an even better stay experience. Sincerely, Atui Hotel Alam Sutera
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V
Vhii
Staycation
8.4
/10
Reviewed 6 week(s) ago
If it's just for one night, it's okay, no complaints at this price, but the AC is noisy. Breakfast is just so-so.
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3 people find it helpful
Accommodation's Reply
17 Oct 2025
Dear Vhii, On behalf of A Tui Alam Sutera Hotel, we would like to extend our warmest greetings to you. Thank you for your valuable feedback. We appreciate your feedback, which is very valuable for us to continuously improve and improve our services. We apologize for the inconvenience you experienced during your stay at A Tui Alam Sutera Hotel, particularly regarding the service attitude of our staff. This is one area where we still did not meet our standards, and we apologize for not being able to serve you as well as you expected. We have reported this matter to the relevant authorities and will take corrective action to prevent it from happening again. We sincerely hope to welcome you back again and are committed to providing you with an even better stay experience in the future. Should you have any further questions or suggestions, please do not hesitate to contact us directly at 08********8. Thank you, A Tui Alam Sutera Hotel
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A***a
10.0
/10
Reviewed 6 week(s) ago
Overall Experience: 10/10✨
Nginep disini rencana mau surprise-in suami, dan sempet request buat tulisan dikaca dan slice cake, surprisingly di kabulkan👏
Kamar:
kamar nya cozy dan luas bgt. Amenities nya jg lengkap, dan yg paling terpenting: BERSIH & WANGI✨
Sarapan:
Jujur ga nyangka sarapannya sangat bervariasi mulai dari makanan berat, egg station, cereal, bubur ayam, sop, roti bakar, bubur kacang ijo, bahkan sampeee WARMINDO.
dari segi rasa, HIT THE SPOTTT. suka bgt sm nasi goreng gulainyaaaa!
Hospitality:
Semua staff baik dan informatif, btw kl bawa kendaraan kita bisa dapat gratis parkir lhoooo,
Worth every penny!🫶
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1 people find it helpful
Accommodation's Reply
17 Oct 2025
Dear Valued Guest, We would like to extend our warmest regards to Atui Alam Sutera Hotel. Thank you for your positive review. We are very glad to know that you enjoyed your stay with us. Such positive comments are a great motivation for all our team to continue to strive for the best service. We look forward to welcoming you to Atui Alam Sutera Hotel and to serve you even better. Sincerely, Atui Alam Sutera Hotel
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L***i
10.0
/10
Reviewed 6 week(s) ago
The breakfast is delicious, especially the porridge, it's varied, there's seblak and Indomie too😁
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2 people find it helpful
Accommodation's Reply
17 Oct 2025
Dear Valued Guest, We would like to extend our warmest regards to Atui Alam Sutera Hotel. Thank you for your positive review. We are very glad to know that you enjoyed your stay with us. Such positive comments are a great motivation for all our team to continue to strive for the best service. We look forward to welcoming you to Atui Alam Sutera Hotel and to serve you even better. Sincerely, Atui Alam Sutera Hotel
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T***u
Staycation
9.7
/10
Reviewed 6 week(s) ago
Everything is good, only the soundproofing is lacking. You can still hear the voices of guests in the room next door. The service is quite good, but there is no swimming pool yet.
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Accommodation's Reply
17 Oct 2025
Dear Valued Guest, We warmly welcome you to Atui Alam Sutera Hotel. Thank you for taking the time to share your experience with us. We apologize for any inconvenience you may have experienced, particularly regarding the services and facilities we provided. We sincerely appreciate your feedback and have passed it along to the relevant team for prompt correction. We recognize that substandard service does not reflect the high standards of service we strive to provide to all guests. As a hotel that is constantly improving, especially at the beginning of its operations, feedback like this is extremely important in helping us improve the quality of our services and facilities, for the comfort of all our future guests. Once again, we apologize for any inconvenience caused and we look forward to welcoming you back and providing you with an even better experience. Sincerely, Atui Alam Sutera Hotel
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