Grand Mirage Resort & Thalasso Bali

We had high expectations but found the family paradise underwhelming. The breakfast was lacking. The resort was dirty. The pool had so many tiles missing and popping off plus smelt mouldy. The new lazy river was dark and we couldn’t see our feet and smelt. Our room had a constant sewerage although they had multiple times to fix it. The only good thing, the kids club was a winner.

We enjoyed our stay here and our group was great. The buffet breakfast was ok. They could have had some different varieties and mixed things up a bit. We got sick of the same food.

Good for families. Breakfast options were terrific. Only issue was not enough loungers around pool and on beach but staff were amazing

Stayed in the Family Paradise side - nice area, clean and most staff friendly. However very underwhelming with super expensive food and drinks menus, kids activities extra cost on top of a hefty accommodation price and give its meant to be kid friendly, yet no plastic cups when asked for which resulted in my son breaking a glass at breakfast and slicing his hand open.

Overall it was pretty good but let down by a few things. Not enough loungers around the adult pool area, didn’t like the flies all over the cocktail mixing area. Food was generally OK but sometimes things got behind at breakfast with missing items. Coffee not that great. Room service was a bit erratic. It’s nice to use loungers by the beach which also includes food & drinks service. Beach not really worth swimming in. Lots of things for children to do, in fact had we realised this place is aimed at families with kids might have gone somewhere else. Plenty of bars & restaurants close by if you want a change from hotel food. As a senior couple probably wouldn’t go there again but if you a hord of kids then probably worth it if you can h

Access to transport and internet was good at this property. Service was average - often a question was left unanswered, rooms were not serviced till late in the day and only 1 towel per guest unless requested. The quality of meals was average on the whole although breakfast options were good. Amenities are ready for an upgrade. Whenever i book through expedia i feel I get a lesser quality room than those who book direct. We had a group of 60 staying for a reunion all of whom booked through various methods. A 3 star experience.

Great property

I'd say more of a 4 star hotel with a 5 star breakfast. Although in Nusa Dua, but in the lower end of it, more like Kuta. Try Google map and you'll see.

Kids friendly

Great property with pleasant staff. Everyone was welcoming and nice

Wonderful family stay, 2 bedroom suite is perfect for our family of 6. Kids loved the waterslide & a short walk to the adult pool. 2 for 1 cocktails at the swim up bar at happy hour also another great experience

Very friendly staff. Very clean and beautiful surrounds

The kids had a ball. We loved this property. Rooms were comfy and so much to do. They were so accomodating to us as our flights was late at 11.30 so we stayed on site. The kids loved the lazy river, water slides and the free fairy floss! So much to do. We couldn’t even do it all! Highly recommend.

Excellent time, great facilities. Breakfast can get a bit busy, but apart from that a perfect stay!!!!

This was our 4th time staying here and the first in the family paradise and everything - start to finish was perfect!

From staff, beauty of the place, constant attention to detail. U cannot fault this place. I will be going again. A lot 😃 😊 😀 thank u grand mirage .... u definitely live up to your name.

Room was great

We had a fantastic trip, especially for the kids. This place is perfect for young families looking to relax and enjoy lots of kid-friendly activities. The Kids Club is excellent. We didn’t use the daycare services, but many families did and seemed happy with them.The daily activities were a hit, especially the turtle release, which our kids absolutely loved. Kevin at the front desk was amazing. He was super helpful with recommendations and organising activities. The bridge access was really convenient; it only took us 20-30 minutes to get to Waterbom Park/Kuta and about 75 minutes to the Safari Park, which was also a great family day out. The family area is separate from the main building (about a 3-minute walk). It made accessing the lazy river a little inconvenient, but since we spent most of our time at the kids water slide area, it wasn’t really an issue. We also preferred having breakfast at the main building because it had more options and a nicer ambience. I wouldn’t recommend the all-inclusive package. The food and drink prices are pretty standard for Bali hotels, and unless you plan to drink a lot, you’re unlikely to get your money’s worth. The massage places across the road might look a bit rough from the outside, but they were fantastic. Only about $12 AUD for a great massage. We ate at Warung Amigos three nights in a row the food was delicious and super affordable. Just a heads up, if you’re staying in the main building soon, it was under construction 20/06/25.

Enjoyed the stay and environment very much. We may consider getting the all inclusive pass for the next stay so that we can have access to the all the sea sports.

My family and I loved our stay at The Grand Mirage Resort and Thalasso! The Italian restaurant was fantastic and had a nice vibe sitting outside by the beach. We enjoyed the swim up bar and adults only infinity pool while our kids were at the kids club. The kids club has an amazing waterpark hidden in the back and our kids loved the water slides. (Note: My husband learned that the slides are too short and fast for parents). The lazy river at the front of the resort was so much fun and all of us enjoyed ourselves in the single tubes. Highly recommend! We had the family connecting rooms and they were both very clean, beautiful and modern. I’d suggest bringing your own shampoo and conditioner as they only have “conditioning shampoo”. Also we enjoyed the breakfast there, tons of options but the fruit, omelettes and pancakes were a favourite for us. Highly recommend staying at this resort with your family! It is now our favourite place in Nusa Dua.