HARRIS Suites Puri Mansion

Yes, that's right, the receptionist was nice and helped with the cancellation due to the wrong month.

I personally found the front office or receptionist a bit unprofessional, often joking or chatting with other people while serving clients. However, the restaurant staff provided excellent service.

The bath towel looks a bit run down, like an old towel that needs replacing.

overal the hotel is ok. but need impolrove in service. thanks................ cd

Everything is ok, only the floor of the room is dusty even though I took a suite.

The location is really nice, strategically located, close to malls, toll roads, and the airport. The environment is comfortable, and the staff is friendly too.

The atmosphere is calm, clean, and fresh, and you'll sleep soundly here. Always a great choice.

Clean rooms and friendly hotel staff

We've stayed at this hotel dozens of times. We especially love the swimming pool; it's spacious and clean. God willing, we'll be back again. Hopefully, our next stay will bring a special souvenir as a loyal customer.

This was my first time staying at Harris Suite Puri Mansion with my family. We stayed in a 2-bedroom suite. Overall, the hotel's building quality was good upon first impression. However, that good impression was dashed when we entered the room, which was in the following condition: 1. The floor was dusty and had food residue. 2. All the furniture (table, cupboard, bed frame, etc.) was dusty. 3. There was hair on the bathroom floor. 4. The remote control battery in the room needed to be replaced. After we complained, we were given a room change, but the room was still very dusty all over the furniture. The other bathroom lacked a bath mat and hand towels. One odd thing about the 2-bedroom suite was that there was only one shower in each of the two bathrooms, which was inconvenient for four guests in one room. Overall, the hotel's building quality was good, but the housekeeping, housekeeping supervisor, and housekeeping manager need retraining.

I requested a "happy staycation" sign with the children's names, but it wasn't available. The receptionist wasn't informative about additional breakfast. I asked if I could pay at the restaurant or at the receptionist, but they told me to go back and buy the coupon. It took a long time because of the long weekend waiting for the elevator to get to the receptionist. The hospitality was very disappointing. At the restaurant, during breakfast, the staff found the instant noodles undercooked, even though I had waited 30 minutes.

The staff is very friendly, food is delicious, place very comfortable.

Feeling uncomfortable, being asked for the room number twice...wasn't it checked beforehand?

The room is good, especially that we got a free upgrade to a family room. The staff are also friendly and helpful. The facilities are great.

Clean, nice, friendly staff, minor fault.

[Engaging opening sentence] [Describe your stay experience] Ambiance/Facilities: [Describe the ambiance and facilities of the hotel] Food: [Share your thoughts on the food provided] Staff Assistance: [Describe your experience with the hotel staff] Highlights: [Mention the things that made your stay special] Price: [Give your opinion on the value for the price paid] Location: [Describe the hotel location, e.g., conveniently located near...]

My family and I recently stayed at Harris Puri Mansion, West Jakarta. Overall, this hotel offers good facilities and comfort, but there were a few experiences that I found quite disappointing and which I hope will be used for future improvements. Discrepancies in the breakfast package information on Traveloka When booking through Traveloka, we were told that the room package included breakfast for 2 adults and 2 children. However, after payment was completed and the invoice was issued, only 2 adults were listed. This was quite confusing, as it differed from the initial information displayed. Slow meal package upgrade process We requested an additional package (dinner + breakfast for 4 people), but the confirmation process from both Traveloka and the hotel was very slow. We contacted them early in the morning, but only received a response after we arrived at the hotel around 2:00 PM. At check-in, the receptionist even said that the change couldn't be made because the request was made on the same day. In fact, the late response was actually from the hotel/Traveloka, making it seem like they were deliberately delayed. Swimming pool unusable & minimal information One of the reasons we chose this hotel was its swimming pool facilities. However, it turned out the main pool was unusable. There are alternative pools on the hotel grounds, but they are quite far away. Unfortunately, this information wasn't provided at check-in, so many guests (including us) only found out when they were ready to swim. We only learned about it after asking the security guard directly. As a result, our afternoon swim plans (at 3:00 PM) were canceled, as we only received information around 4:30 PM. Room not as advertised We booked a two-room suite for two adults and two children, but were placed on the 16th floor. The room was spacious, but it didn't come with a bathtub as advertised. This was quite disappointing, especially for the children who had been looking forward to this facility. General Notes This hotel is quite comfortable, modern, and suitable for families. However, we felt that communication and information to new guests were unclear and not proactive. If the hotel had communicated the pool conditions, room options, and breakfast/dinner details from the start, our experience would have been much more enjoyable. 🌟 Conclusion Positive aspects: hotel facilities are quite good, rooms are clean, and the atmosphere is comfortable. Areas that need improvement: transparency of information to guests, speed of response to package changes, and consistency of information between the booking app (Traveloka) and the hotel. Hopefully, the hotel will pay more attention to these aspects in the future so that guests, especially families with children, will not be disappointed again.

The hotel is clean, the room is very spacious. Next time I will stay again

As dawn approaches, many birds perch on the ledges of the walls and become quite noisy. Otherwise, everything is fine.

I stay here very often because it's the best hotel in my opinion. In terms of service, friendly staff, easy check-in, clean rooms with views of Jakarta, delicious food, and excellent facilities, it's top-notch. I highly recommend staying here.