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Istana Permata Hotel Ngagel Surabaya
Hotels
9.5
/10
Exceptional
132 reviews
In the Area
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Jl. Ngagel Jaya Indah No.4-18, Baratajaya, Kec. Gubeng, Surabaya, Jawa Timur , Gubeng, Surabaya, Jawa Timur, Indonesia, 60284
Main Facilities
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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
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Available Room Types in Istana Permata Hotel Ngagel Surabaya
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What's around Istana Permata Hotel Ngagel Surabaya
Jl. Ngagel Jaya Indah No.4-18, Baratajaya, Kec. Gubeng, Surabaya, Jawa Timur , Gubeng, Surabaya, Jawa Timur, Indonesia, 60284
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Discover More About Istana Permata Hotel Ngagel Surabaya
note: hotel was previously named Hotel Istana Permata Ngagel
Location
Staying at Istana Permata Hotel Ngagel Surabaya is a good choice when you are visiting Gubeng.
About Istana Permata Hotel Ngagel Surabaya
Istana Permata Hotel Ngagel Surabaya is the smartest choice for you who are looking for affordable accommodation with outstanding service.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Istana Permata Hotel Ngagel Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.
Staying at Istana Permata Hotel Ngagel Surabaya will surely satisfy you with its great hospitality and affordable price.
All facilities in Istana Permata Hotel Ngagel Surabaya
Bar, Cafe and Lounge
Lobby
Exterior
Others
Restaurant
Public Facilities
- Room service
- Parking
- WiFi in public area
- Elevator
Hotel Services
- 24-hour Receptionist
- Luggage storage
- 24-hour security
- Front desk
General
- Swimming pool
- Smoking area
Nearby Facilities
- Shops
- ATM/Banking
Food and Drinks
- Cafe
Connectivity
- Free WiFi
Business Facilities
- Meeting facilities
Accommodation Policy & General Information in Istana Permata Hotel Ngagel Surabaya
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Available rooms at Istana Permata Hotel Ngagel Surabaya | 120 |
Number of floors in Istana Permata Hotel Ngagel Surabaya | 3 |
Another facilities in Istana Permata Hotel Ngagel Surabaya | Room service, WiFi in public area, 24-hour Receptionist, Luggage storage, 24-hour security |
Frequently asked question in Istana Permata Hotel Ngagel Surabaya
What are available facilities at Istana Permata Hotel Ngagel Surabaya?
There are top facilites at Istana Permata Hotel Ngagel Surabaya such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Istana Permata Hotel Ngagel Surabaya?
The standard check-in time at Istana Permata Hotel Ngagel Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
How many stars does Istana Permata Hotel Ngagel Surabaya have?
Istana Permata Hotel Ngagel Surabaya is a 2.0-star hotel.
How many floors does Istana Permata Hotel Ngagel Surabaya have?
Istana Permata Hotel Ngagel Surabaya has 3 floors.
How many rooms does Istana Permata Hotel Ngagel Surabaya have?
Istana Permata Hotel Ngagel Surabaya has 120 rooms in total.
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More Reviews from Other Guests in Istana Permata Hotel Ngagel Surabaya
9.5
Exceptional
From 132 reviews
Provided by travelers on
Cleanliness
9.4
Room Comfort
9.5
Meal
9.5
Location
9.6
Service and Facilites
9.5
People often mention about Istana Permata Hotel Ngagel Surabaya
All
Ambiance (6)
Bathroom (6)
Wifi (4)
Activity Option (4)
Bedroom (4)
Hotel Area (4)
Soundproof (3)
Surroundings (2)
Accessibility (2)
Family Friendly (2)
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Most Recent
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Traveler Reviews Istana Permata Hotel Ngagel Surabaya
Number of reviews per page
20
40
Customer reviews
I***h
Transit
9.7
/10
Reviewed 2 week(s) ago
The room is ok for transit work
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I***h
9.7
/10
Reviewed 2 week(s) ago
Cheap and suitable for work transit
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I***h
9.4
/10
Reviewed 2 week(s) ago
Cheap, suitable for transit only
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I***h
10.0
/10
Reviewed 2 week(s) ago
Not bad for work transit
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I***h
9.4
/10
Reviewed 2 week(s) ago
Already subscribed for work transit
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R***y
5.8
/10
Reviewed 3 week(s) ago
Checking in took 5 minutes to see the room, smelly and dirty, no soap, AC not working, dirty mattress
Not as described on social media!
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Find this review helpful?
Indah
10.0
/10
Reviewed 3 week(s) ago
It's good for just stopping by but needs to be cleaned as the sheets have lots of stains.
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Adi C.
9.7
/10
Reviewed 4 week(s) ago
the hotel service and service is very good
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P***o
Transit
5.4
/10
Reviewed 4 week(s) ago
Very disappointed, all the power plugs are loose, the TV keeps turning on and off, the AC is not cold, the bathroom is dirty, the room key is not practical, the wifi is slow...
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M***d
6.5
/10
Reviewed 4 week(s) ago
It turns out there are mice in the room
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D***y
5.3
/10
Reviewed 7 week(s) ago
This hotel was absolutely horrible. The mattress was so dirty it looked like the sheets had never been changed. The walls were peeling and unkempt. The only power outlet for charging was in the bathroom.
See original
3 people find it helpful
i***a
Staycation
6.3
/10
Reviewed 7 week(s) ago
I stayed there and all the ACs were not cold, only fan air came out... and this problem has not been resolved for a long time because I often stayed there when I was an Oyo... now it's worse, the AC is hot... and the last time I stayed there
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I***h
9.4
/10
Reviewed 8 week(s) ago
Cheap and cheerful, there is entertainment and a pool
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I***h
10.0
/10
Reviewed 8 week(s) ago
Ok, it's cheap and there's a swimming pool.
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D***i
Staycation
10.0
/10
Reviewed 9 week(s) ago
The hotel staff was friendly and helpful when checking in, the room was clean, and the location was strategic.
See original
1 people find it helpful
D***i
Staycation
10.0
/10
Reviewed 9 week(s) ago
Strategic location close to malls and culinary places, good service, complete facilities, very comfortable, clean rooms
See original
1 people find it helpful
D***i
Staycation
10.0
/10
Reviewed 9 week(s) ago
Strategic location, close to malls and culinary spots. Excellent service and complete facilities. The rooms are very comfortable and clean.
See original
Find this review helpful?
D***i
Staycation
10.0
/10
Reviewed 10 week(s) ago
The hotel staff was very friendly and helpful when I checked in, the room was clean and comfortable.
See original
1 people find it helpful
D***i
Staycation
10.0
/10
Reviewed 10 week(s) ago
Strategic location, good service, friendly and kind staff, all room comforts are very comfortable, cleanliness is very clean.
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K***n
8.5
/10
Reviewed 10 week(s) ago
The place is nice, but the headboard is broken. There are also lots of rats and cockroaches. When I was sleeping, a rat suddenly passed over my head😫. The toilet door also has no lock. The TV is safe, it's not broken, there's no wifi on the 4th floor.
See original
3 people find it helpful
Number of reviews per page
20
40
Ready to make up your mind?
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Copyright © 2025 Traveloka. All rights reserved
9.5
Exceptional
From 132 reviews
Provided by travelers on
Cleanliness
9.4
Room Comfort
9.5
Meal
9.5
Location
9.6
Service and Facilites
9.5
People often mention about Istana Permata Hotel Ngagel Surabaya
All
Ambiance (6)
Bathroom (6)
Wifi (4)
Activity Option (4)
Bedroom (4)
Hotel Area (4)
Soundproof (3)
Surroundings (2)
Accessibility (2)
Family Friendly (2)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Istana Permata Hotel Ngagel Surabaya
Number of reviews per page
20
40
Customer reviews
I***h
Transit
9.7
/10
Reviewed 2 week(s) ago
The room is ok for transit work
See original
Find this review helpful?
I***h
9.7
/10
Reviewed 2 week(s) ago
Cheap and suitable for work transit
See original
Find this review helpful?
I***h
9.4
/10
Reviewed 2 week(s) ago
Cheap, suitable for transit only
See original
Find this review helpful?
I***h
10.0
/10
Reviewed 2 week(s) ago
Not bad for work transit
See original
Find this review helpful?
I***h
9.4
/10
Reviewed 2 week(s) ago
Already subscribed for work transit
See original
Find this review helpful?
R***y
5.8
/10
Reviewed 3 week(s) ago
Checking in took 5 minutes to see the room, smelly and dirty, no soap, AC not working, dirty mattress
Not as described on social media!
See original
Find this review helpful?
Indah
10.0
/10
Reviewed 3 week(s) ago
It's good for just stopping by but needs to be cleaned as the sheets have lots of stains.
See original
Find this review helpful?
Adi C.
9.7
/10
Reviewed 4 week(s) ago
the hotel service and service is very good
See original
Find this review helpful?
P***o
Transit
5.4
/10
Reviewed 4 week(s) ago
Very disappointed, all the power plugs are loose, the TV keeps turning on and off, the AC is not cold, the bathroom is dirty, the room key is not practical, the wifi is slow...
See original
Find this review helpful?
M***d
6.5
/10
Reviewed 4 week(s) ago
It turns out there are mice in the room
See original
Find this review helpful?
D***y
5.3
/10
Reviewed 7 week(s) ago
This hotel was absolutely horrible. The mattress was so dirty it looked like the sheets had never been changed. The walls were peeling and unkempt. The only power outlet for charging was in the bathroom.
See original
3 people find it helpful
i***a
Staycation
6.3
/10
Reviewed 7 week(s) ago
I stayed there and all the ACs were not cold, only fan air came out... and this problem has not been resolved for a long time because I often stayed there when I was an Oyo... now it's worse, the AC is hot... and the last time I stayed there
See original
Find this review helpful?
I***h
9.4
/10
Reviewed 8 week(s) ago
Cheap and cheerful, there is entertainment and a pool
See original
Find this review helpful?
I***h
10.0
/10
Reviewed 8 week(s) ago
Ok, it's cheap and there's a swimming pool.
See original
Find this review helpful?
D***i
Staycation
10.0
/10
Reviewed 9 week(s) ago
The hotel staff was friendly and helpful when checking in, the room was clean, and the location was strategic.
See original
1 people find it helpful
D***i
Staycation
10.0
/10
Reviewed 9 week(s) ago
Strategic location close to malls and culinary places, good service, complete facilities, very comfortable, clean rooms
See original
1 people find it helpful
D***i
Staycation
10.0
/10
Reviewed 9 week(s) ago
Strategic location, close to malls and culinary spots. Excellent service and complete facilities. The rooms are very comfortable and clean.
See original
Find this review helpful?
D***i
Staycation
10.0
/10
Reviewed 10 week(s) ago
The hotel staff was very friendly and helpful when I checked in, the room was clean and comfortable.
See original
1 people find it helpful
D***i
Staycation
10.0
/10
Reviewed 10 week(s) ago
Strategic location, good service, friendly and kind staff, all room comforts are very comfortable, cleanliness is very clean.
See original
Find this review helpful?
K***n
8.5
/10
Reviewed 10 week(s) ago
The place is nice, but the headboard is broken. There are also lots of rats and cockroaches. When I was sleeping, a rat suddenly passed over my head😫. The toilet door also has no lock. The TV is safe, it's not broken, there's no wifi on the 4th floor.
See original
3 people find it helpful
Number of reviews per page
20
40