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MaxOneHotels.com @Jayapura

Hotels
Preferred Partner
9.0
/10
Exceptional
502 reviews

What Guests Say About Their Stay

Verified Traveler
10.0
/ 10
It was a pleasure staying here. The hotel is comfortable, clean, well-organized, strategically located in the city center, and the staff are friendly.
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G***i
10.0
/ 10
The hotel staff is very friendly in providing service, the rooms are clean and the hotel environment is clean, access to the city center is very close, the food is delicious, the area around the hotel is safe
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G***i
10.0
/ 10
The hotel staff is very friendly in the check-in and check-out process, the hotel environment is comfortable, the bedroom and bathroom are clean, access to shopping centers is close, the food is delicious, the restaurant is clean and comfortable.
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n***y
10.0
/ 10
really like staying here. will stay here if I go to Japur again. friendly staff. strategic location, comfortable room.
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Bastian S. M.
10.0
/ 10
Staying here is a complete package that we can enjoy, starting from access, facilities, cleanliness to a variety of food menus which are quite extensive and of course delicious, making our holiday even more enjoyable.
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In the Area
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Jl. Percetakan No. 8. Jayapura - Papua , Jayapura, Kota Jayapura, Papua, Indonesia, 99111

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
Read More
Excellent Beach View
In the heart of Downtown Area
note: hotel was previously named MaxOneHotels.com at Jayapura MaxOneHotels.com @Jayapura is a hotel in a good neighborhood, which is located at North Jayapura. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around MaxOneHotels.com @Jayapura

Jl. Percetakan No. 8. Jayapura - Papua , Jayapura, Kota Jayapura, Papua, Indonesia, 99111
Discover More Places
Lobby MaxOneHotels.com @Jayapura
Lobby 2 MaxOneHotels.com @Jayapura

Discover More About MaxOneHotels.com @Jayapura

note: hotel was previously named MaxOneHotels.com at Jayapura

Location


MaxOneHotels.com @Jayapura is a hotel in a good neighborhood, which is located at North Jayapura.

About MaxOneHotels.com @Jayapura

For you, travelers who wish to travel comfortably on a budget, MaxOneHotels.com @Jayapura is the perfect place to stay that provides decent facilities as well as great services.

From business event to corporate gathering, MaxOneHotels.com @Jayapura provides complete services and facilities that you and your colleagues need.

Whether you are planning an event or other special occasions, MaxOneHotels.com @Jayapura is a great choice for you with a large and well-equipped function room to suit your requirements.

Have fun with various entertaining facilities for you and the whole family at MaxOneHotels.com @Jayapura, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at MaxOneHotels.com @Jayapura is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at MaxOneHotels.com @Jayapura.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from MaxOneHotels.com @Jayapura exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

MaxOneHotels.com @Jayapura is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, MaxOneHotels.com @Jayapura is the right place to stay.

All facilities in MaxOneHotels.com @Jayapura

Bar, Cafe and Lounge MaxOneHotels.com @Jayapura
Bar, Cafe and Lounge
Functional Hall MaxOneHotels.com @Jayapura
Functional Hall
Lobby MaxOneHotels.com @Jayapura
Lobby
Bedroom MaxOneHotels.com @Jayapura
Bedroom
Others MaxOneHotels.com @Jayapura
Others

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Food and Drinks

  • Restaurant with AC
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Buffet breakfast
  • Breakfast (surcharge)
  • Cafe
  • Dining area

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Heater
  • Non-smoking room
  • Rooftop terrace
  • Smoking area

In-room Facilities

  • Bathrobe
  • Cable TV
  • Hairdryer
  • Refrigerator
  • Shower
  • TV

Hotel Services

  • Bellhop
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service

Business Facilities

  • Business facilities
  • Conference room
  • Meeting facilities
  • Theatre/auditorium

Connectivity

  • Free WiFi

Accommodation Policy & General Information in MaxOneHotels.com @Jayapura

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Late Check-out

You're allowed to check-out past the accommodation's check-out time. If you wish to do so, please contact the accommodation. Additional charges apply.

General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at MaxOneHotels.com @Jayapura
106
Number of floors in MaxOneHotels.com @Jayapura
12
Another facilities in MaxOneHotels.com @Jayapura
Coffee shop, 24-hour room service, Breakfast restaurant, Dinner restaurant, Lunch restaurant

Frequently asked question in MaxOneHotels.com @Jayapura

What are available facilities at MaxOneHotels.com @Jayapura?
There are top facilites at MaxOneHotels.com @Jayapura such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at MaxOneHotels.com @Jayapura?
The standard check-in time at MaxOneHotels.com @Jayapura is starting from From 14:00 while the latest check-out time is at Before 12:00
Does MaxOneHotels.com @Jayapura provide breakfast?
Yes, MaxOneHotels.com @Jayapura provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does MaxOneHotels.com @Jayapura have?
MaxOneHotels.com @Jayapura is a 3.0-star hotel.
How many floors does MaxOneHotels.com @Jayapura have?
MaxOneHotels.com @Jayapura has 12 floors.
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More Reviews from Other Guests in MaxOneHotels.com @Jayapura

Overall Ratings & Reviews MaxOneHotels.com @Jayapura

Traveloka (502)
9.0
Exceptional
From 502 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

9.0

Meal

8.9

Location

9.2

Service and Facilites

8.8

People often mention about MaxOneHotels.com @Jayapura
All
Bedroom (75)
Distance to City Center (71)
Staff Friendliness (71)
Ambiance (68)
Room Space (64)
Accessibility (62)
Bathroom (61)
Hotel Area (54)
Surroundings (50)
Taste (47)
Sort by
Most Recent
Format
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Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews MaxOneHotels.com @Jayapura

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
It was a pleasure staying here. The hotel is comfortable, clean, well-organized, strategically located in the city center, and the staff are friendly.
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Accommodation's Reply
04 Dec 2025
Thank you for your review! We look forward to welcoming you back and providing you with an even more comfortable and enjoyable stay. Thank you for your trust in us!
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M***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The beach view from the room is very nice. I will come back to this hotel again 🫰
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Accommodation's Reply
04 Dec 2025
Thank you for choosing Maxone Hotel Jayapura as your accommodation and we really appreciate you taking the time to share your feedback. We hope to have the opportunity to welcome you back again for an even better experience.
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Yanti T.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
Sorry for the late review🙏 I've stayed at this hotel twice, and my two-night stay was very satisfying. The service was good and friendly, the room was clean, and all the room facilities were functioning properly. However, at breakfast, the fish was so salty that I and several other guests couldn't eat it. Hopefully, it will be better in the future. There are lots of culinary options around the hotel, so there's no need to worry. Maxone is one of the hotels my family will choose if they return to Jayapura again.
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Accommodation's Reply
12 Nov 2025
Thank you for leaving a review! We look forward to welcoming you back to provide you with an even more comfortable and enjoyable stay.
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H***u
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Hotel located in the city center, very good for staying, friendly staff, varied food menu, good room accommodation, recommended for staying in Jayapura City
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Accommodation's Reply
28 Oct 2025
Thank you for choosing Maxone Hotel Jayapura as your accommodation and we really appreciate you taking the time to share your feedback. We hope to have the opportunity to welcome you back again for an even better experience.
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D***n
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 10 week(s) ago
The hotel is quite strategically located if you are staying in the city area, it is close to everywhere. The distance to the airport is quite far, it takes 1 hour, so if you have a morning flight, you have to arrive very early, but the service and comfort are good.
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Accommodation's Reply
28 Oct 2025
Thank you for your review! We look forward to welcoming you back and providing you with an even more comfortable and enjoyable stay.
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A***s
icon-Business
Business
icon-origin-TRAVELOKA
8.4
/10
Reviewed 10 week(s) ago
The location is very strategic in the center of Jayapura. Access to government and private offices is excellent. One downside: I wish the desk in the room could be larger, as it's not big enough to accommodate a laptop. Overall, I enjoyed my stay here and will be back in the future.
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Accommodation's Reply
01 Oct 2025
Thank you for your review. We are delighted to hear that you enjoyed your stay with us. We also appreciate your feedback regarding the desk size, which we felt was inadequate for laptop use. We apologize for the inconvenience. As a solution, we can happily deliver an additional desk to your room to help you with your activities. Please contact the front desk or press the room service button, and our team will be happy to assist you. Your satisfaction is our priority, and we are committed to continuously improving our service.
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Y***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
The hotel is comfortable, the staff is friendly, and there are many food stalls and various snacks nearby. The downside is that when I entered the room, there were tissue marks from the previous guest next to the bed. Perhaps they weren't careful when cleaning. Furthermore, the room didn't have a mini fridge for storing drinks or food.
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Accommodation's Reply
30 Oct 2025
Thank you for your review and feedback. We apologize for any inconvenience caused during your stay. Our team is committed to creating a welcoming atmosphere for all guests at all times, but we understand that situations beyond our control can occur. If this happens again in the future, please contact our front desk so that we can address the issue promptly. Minibar/refrigerator is not available in Standard/Happiness rooms, but only in Warmth, Love Bank and Max Warmth rooms. We look forward to welcoming you back and providing you with an even more comfortable and enjoyable stay. Thank you for your trust in us!
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Stayed at this hotel for 5 days, thank God it was good.
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Accommodation's Reply
23 Sep 2025
Thank you for choosing Maxone Hotel Jayapura as your accommodation, and we greatly appreciate your time to share your feedback. We hope to have the opportunity to welcome you back for an even better experience.
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Stephanus P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Overall, it's comfortable and satisfying here.
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Accommodation's Reply
01 Oct 2025
Thank you for choosing Maxone Hotel Jayapura as your accommodation, and we greatly appreciate your time to share your feedback. We hope to have the opportunity to welcome you back for an even better experience.
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A***x
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
My Idol Hotel since 2024 now 🔥🔥🔥
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Accommodation's Reply
01 Oct 2025
Thank you for choosing Maxone Hotel Jayapura as your accommodation, and we greatly appreciate your time to share your feedback. We hope to have the opportunity to welcome you back for an even better experience.
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C***n
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
The location is very strategic, right in the heart of Jayapura city. 2 things that could be improved are the position of the sofa in the warmth type room which is different from the display on the website when booking and the smart tv connectivity in the room. I booked a warmth type room because the sofa position is right next to the window (corner), but actually the sofa is next to the wall. Then, the smart tv connectivity on the first day was very smooth (can watch youtube, check news on google, etc.), but on the 2nd day until the last day I couldn't access youtube/google at all. I've asked for repairs, but there was no change (can't open youtube like the first day). BTW, I stayed here for 5 days and 4 nights. The positive thing that really helped me was the quick action of one of the hotel staff to order me a taxi to the airport on the day at 06.30 WIT after the previous taxi order left me without any confirmation. Overall, happy to be able to stay here ☺️
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Accommodation's Reply
23 Sep 2025
Thank you for choosing Maxone Hotel Jayapura as your accommodation, and we greatly appreciate your taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced with the television network interruption on days 2-4 of your stay. This is not our standard of service, and we deeply regret that your experience was not entirely pleasant. We have followed up on this issue with our technical team to ensure a similar incident does not occur in the future. We also appreciate your appreciation for the speed and quality of our staff's service—it motivates us to continue improving. We hope to have the opportunity to welcome you back for an even better experience. If you have anything else you would like to share, please do not hesitate to contact us directly.
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Risti l.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 13 week(s) ago
I really like the view from the room.. there are only a few facilities such as telephone and television that cannot be used at that time.. there are bathroom equipment such as towels and soap that are not available.
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Accommodation's Reply
09 Sep 2025
Thank you for your review and feedback. We apologize for any inconvenience caused during your stay. Our team strives to ensure a comfortable atmosphere for all guests, but we understand that situations can be beyond our control. If something like this happens again in the future, please feel free to contact our front desk so we can follow up promptly and take the necessary action. We look forward to welcoming you back and providing you with a more comfortable and enjoyable stay. Thank you for your trust in us!
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DHERRY D.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 14 week(s) ago
Friendly receptionist, clean bed and bathroom, access to shopping and culinary delights nearby.
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Accommodation's Reply
02 Sep 2025
Thank you for your review! We look forward to welcoming you back and providing you with a more comfortable and enjoyable stay.
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A***i
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 15 week(s) ago
generally ok, but the bathroom is a bit smelly..
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Accommodation's Reply
25 Aug 2025
Thank you for your review and feedback. We apologize for any inconvenience caused during your stay. Our team strives to ensure a comfortable atmosphere for all guests, but we understand that situations can be beyond our control. If something like this happens again in the future, please feel free to contact our front desk so we can follow up promptly and take the necessary action. We look forward to welcoming you back and providing you with a more comfortable and enjoyable stay. Thank you for your trust in us!
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A***i
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 15 week(s) ago
The hotel is clean, strategically located.
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Accommodation's Reply
25 Aug 2025
"Thank you so much for the positive review! We look forward to welcoming you back in the future!" 😊
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J***n
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 16 week(s) ago
Recommended, comfortable here, will come here again if there are activities in Jayapura
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Accommodation's Reply
19 Aug 2025
Thank you for your recommendation! We greatly appreciate your positive review and look forward to welcoming and serving you again in the future.
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A***y
icon-origin-TRAVELOKA
8.5
/10
Reviewed 19 week(s) ago
The staff is nice and friendly, cleanliness is okay
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Accommodation's Reply
08 Aug 2025
Thank you for your review! We look forward to welcoming you back and providing you with an even more comfortable and enjoyable stay. Thank you for your trust in us!
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f***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 19 week(s) ago
The staff service was excellent, but the male receptionist was a bit unfriendly. The hotel was clean, comfortable, and safe.
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Accommodation's Reply
30 Jul 2025
Thank you for your review and feedback. We will take your feedback seriously to ensure this kind of incident does not happen again. We look forward to welcoming you back and providing you with a more comfortable and enjoyable stay. Thank you for your trust in us!
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A***r
icon-origin-TRAVELOKA
5.0
/10
Reviewed 20 week(s) ago
THE BEDS AND UTILITIES ARE INCOMPLETE
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Accommodation's Reply
24 Jul 2025
Thank you for your review and feedback. We apologize for any inconvenience caused during your stay. Guest comfort is our top priority, and we greatly appreciate any feedback that can help us improve our service. Our team always strives to ensure a conducive atmosphere for all guests, but we also understand that situations may be beyond our control. If something like this happens again in the future, please do not hesitate to contact our reception so we can immediately follow up and take the necessary action. We look forward to welcoming you back and providing an even more comfortable and enjoyable stay. Thank you for your trust in us!
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O***v
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
Thank you, it is very comfortable.
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Accommodation's Reply
11 Jul 2025
Thank you for your review! We look forward to welcoming you back and providing you with an even more comfortable and enjoyable stay. Thank you for your trust in us!
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Number of reviews per page
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Overall Ratings & Reviews MaxOneHotels.com @Jayapura

Traveloka (502)
9.0
Exceptional
From 502 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

9.0

Meal

8.9

Location

9.2

Service and Facilites

8.8

People often mention about MaxOneHotels.com @Jayapura
All
Bedroom (75)
Distance to City Center (71)
Staff Friendliness (71)
Ambiance (68)
Room Space (64)
Accessibility (62)
Bathroom (61)
Hotel Area (54)
Surroundings (50)
Taste (47)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews MaxOneHotels.com @Jayapura

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
It was a pleasure staying here. The hotel is comfortable, clean, well-organized, strategically located in the city center, and the staff are friendly.
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Find this review helpful?
Accommodation's Reply
04 Dec 2025
Thank you for your review! We look forward to welcoming you back and providing you with an even more comfortable and enjoyable stay. Thank you for your trust in us!
Translated by Google Icon
See original
M***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The beach view from the room is very nice. I will come back to this hotel again 🫰
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Accommodation's Reply
04 Dec 2025
Thank you for choosing Maxone Hotel Jayapura as your accommodation and we really appreciate you taking the time to share your feedback. We hope to have the opportunity to welcome you back again for an even better experience.
Translated by Google Icon
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Yanti T.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
Sorry for the late review🙏 I've stayed at this hotel twice, and my two-night stay was very satisfying. The service was good and friendly, the room was clean, and all the room facilities were functioning properly. However, at breakfast, the fish was so salty that I and several other guests couldn't eat it. Hopefully, it will be better in the future. There are lots of culinary options around the hotel, so there's no need to worry. Maxone is one of the hotels my family will choose if they return to Jayapura again.
Read More
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Find this review helpful?
Accommodation's Reply
12 Nov 2025
Thank you for leaving a review! We look forward to welcoming you back to provide you with an even more comfortable and enjoyable stay.
Translated by Google Icon
See original
H***u
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Hotel located in the city center, very good for staying, friendly staff, varied food menu, good room accommodation, recommended for staying in Jayapura City
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Accommodation's Reply
28 Oct 2025
Thank you for choosing Maxone Hotel Jayapura as your accommodation and we really appreciate you taking the time to share your feedback. We hope to have the opportunity to welcome you back again for an even better experience.
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D***n
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 10 week(s) ago
The hotel is quite strategically located if you are staying in the city area, it is close to everywhere. The distance to the airport is quite far, it takes 1 hour, so if you have a morning flight, you have to arrive very early, but the service and comfort are good.
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Accommodation's Reply
28 Oct 2025
Thank you for your review! We look forward to welcoming you back and providing you with an even more comfortable and enjoyable stay.
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A***s
icon-Business
Business
icon-origin-TRAVELOKA
8.4
/10
Reviewed 10 week(s) ago
The location is very strategic in the center of Jayapura. Access to government and private offices is excellent. One downside: I wish the desk in the room could be larger, as it's not big enough to accommodate a laptop. Overall, I enjoyed my stay here and will be back in the future.
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Accommodation's Reply
01 Oct 2025
Thank you for your review. We are delighted to hear that you enjoyed your stay with us. We also appreciate your feedback regarding the desk size, which we felt was inadequate for laptop use. We apologize for the inconvenience. As a solution, we can happily deliver an additional desk to your room to help you with your activities. Please contact the front desk or press the room service button, and our team will be happy to assist you. Your satisfaction is our priority, and we are committed to continuously improving our service.
Translated by Google Icon
See original
Y***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
The hotel is comfortable, the staff is friendly, and there are many food stalls and various snacks nearby. The downside is that when I entered the room, there were tissue marks from the previous guest next to the bed. Perhaps they weren't careful when cleaning. Furthermore, the room didn't have a mini fridge for storing drinks or food.
Read More
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Accommodation's Reply
30 Oct 2025
Thank you for your review and feedback. We apologize for any inconvenience caused during your stay. Our team is committed to creating a welcoming atmosphere for all guests at all times, but we understand that situations beyond our control can occur. If this happens again in the future, please contact our front desk so that we can address the issue promptly. Minibar/refrigerator is not available in Standard/Happiness rooms, but only in Warmth, Love Bank and Max Warmth rooms. We look forward to welcoming you back and providing you with an even more comfortable and enjoyable stay. Thank you for your trust in us!
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Verified Traveler
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Business
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8.5
/10
Reviewed 11 week(s) ago
Stayed at this hotel for 5 days, thank God it was good.
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Accommodation's Reply
23 Sep 2025
Thank you for choosing Maxone Hotel Jayapura as your accommodation, and we greatly appreciate your time to share your feedback. We hope to have the opportunity to welcome you back for an even better experience.
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Stephanus P.
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Staycation
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10.0
/10
Reviewed 12 week(s) ago
Overall, it's comfortable and satisfying here.
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Accommodation's Reply
01 Oct 2025
Thank you for choosing Maxone Hotel Jayapura as your accommodation, and we greatly appreciate your time to share your feedback. We hope to have the opportunity to welcome you back for an even better experience.
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A***x
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Staycation
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10.0
/10
Reviewed 12 week(s) ago
My Idol Hotel since 2024 now 🔥🔥🔥
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Accommodation's Reply
01 Oct 2025
Thank you for choosing Maxone Hotel Jayapura as your accommodation, and we greatly appreciate your time to share your feedback. We hope to have the opportunity to welcome you back for an even better experience.
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C***n
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Business
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8.5
/10
Reviewed 12 week(s) ago
The location is very strategic, right in the heart of Jayapura city. 2 things that could be improved are the position of the sofa in the warmth type room which is different from the display on the website when booking and the smart tv connectivity in the room. I booked a warmth type room because the sofa position is right next to the window (corner), but actually the sofa is next to the wall. Then, the smart tv connectivity on the first day was very smooth (can watch youtube, check news on google, etc.), but on the 2nd day until the last day I couldn't access youtube/google at all. I've asked for repairs, but there was no change (can't open youtube like the first day). BTW, I stayed here for 5 days and 4 nights. The positive thing that really helped me was the quick action of one of the hotel staff to order me a taxi to the airport on the day at 06.30 WIT after the previous taxi order left me without any confirmation. Overall, happy to be able to stay here ☺️
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Accommodation's Reply
23 Sep 2025
Thank you for choosing Maxone Hotel Jayapura as your accommodation, and we greatly appreciate your taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced with the television network interruption on days 2-4 of your stay. This is not our standard of service, and we deeply regret that your experience was not entirely pleasant. We have followed up on this issue with our technical team to ensure a similar incident does not occur in the future. We also appreciate your appreciation for the speed and quality of our staff's service—it motivates us to continue improving. We hope to have the opportunity to welcome you back for an even better experience. If you have anything else you would like to share, please do not hesitate to contact us directly.
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Risti l.
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Staycation
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9.1
/10
Reviewed 13 week(s) ago
I really like the view from the room.. there are only a few facilities such as telephone and television that cannot be used at that time.. there are bathroom equipment such as towels and soap that are not available.
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Accommodation's Reply
09 Sep 2025
Thank you for your review and feedback. We apologize for any inconvenience caused during your stay. Our team strives to ensure a comfortable atmosphere for all guests, but we understand that situations can be beyond our control. If something like this happens again in the future, please feel free to contact our front desk so we can follow up promptly and take the necessary action. We look forward to welcoming you back and providing you with a more comfortable and enjoyable stay. Thank you for your trust in us!
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DHERRY D.
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Staycation
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8.5
/10
Reviewed 14 week(s) ago
Friendly receptionist, clean bed and bathroom, access to shopping and culinary delights nearby.
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Accommodation's Reply
02 Sep 2025
Thank you for your review! We look forward to welcoming you back and providing you with a more comfortable and enjoyable stay.
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A***i
icon-Business
Business
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8.8
/10
Reviewed 15 week(s) ago
generally ok, but the bathroom is a bit smelly..
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Accommodation's Reply
25 Aug 2025
Thank you for your review and feedback. We apologize for any inconvenience caused during your stay. Our team strives to ensure a comfortable atmosphere for all guests, but we understand that situations can be beyond our control. If something like this happens again in the future, please feel free to contact our front desk so we can follow up promptly and take the necessary action. We look forward to welcoming you back and providing you with a more comfortable and enjoyable stay. Thank you for your trust in us!
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A***i
icon-Business
Business
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8.8
/10
Reviewed 15 week(s) ago
The hotel is clean, strategically located.
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Accommodation's Reply
25 Aug 2025
"Thank you so much for the positive review! We look forward to welcoming you back in the future!" 😊
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J***n
icon-Business
Business
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8.8
/10
Reviewed 16 week(s) ago
Recommended, comfortable here, will come here again if there are activities in Jayapura
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Accommodation's Reply
19 Aug 2025
Thank you for your recommendation! We greatly appreciate your positive review and look forward to welcoming and serving you again in the future.
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A***y
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8.5
/10
Reviewed 19 week(s) ago
The staff is nice and friendly, cleanliness is okay
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Accommodation's Reply
08 Aug 2025
Thank you for your review! We look forward to welcoming you back and providing you with an even more comfortable and enjoyable stay. Thank you for your trust in us!
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f***a
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9.4
/10
Reviewed 19 week(s) ago
The staff service was excellent, but the male receptionist was a bit unfriendly. The hotel was clean, comfortable, and safe.
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Accommodation's Reply
30 Jul 2025
Thank you for your review and feedback. We will take your feedback seriously to ensure this kind of incident does not happen again. We look forward to welcoming you back and providing you with a more comfortable and enjoyable stay. Thank you for your trust in us!
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A***r
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5.0
/10
Reviewed 20 week(s) ago
THE BEDS AND UTILITIES ARE INCOMPLETE
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Accommodation's Reply
24 Jul 2025
Thank you for your review and feedback. We apologize for any inconvenience caused during your stay. Guest comfort is our top priority, and we greatly appreciate any feedback that can help us improve our service. Our team always strives to ensure a conducive atmosphere for all guests, but we also understand that situations may be beyond our control. If something like this happens again in the future, please do not hesitate to contact our reception so we can immediately follow up and take the necessary action. We look forward to welcoming you back and providing an even more comfortable and enjoyable stay. Thank you for your trust in us!
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O***v
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
Thank you, it is very comfortable.
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Accommodation's Reply
11 Jul 2025
Thank you for your review! We look forward to welcoming you back and providing you with an even more comfortable and enjoyable stay. Thank you for your trust in us!
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