How many rooms does PALM PARK Hotel Surabaya have?

PALM PARK Hotel Surabaya has 101 rooms in total.

Is there parking at PALM PARK Hotel Surabaya?

Yes, PALM PARK Hotel Surabaya provides a car park. Please contact the property directly for more details.

What are the guest reviews for PALM PARK Hotel Surabaya?

PALM PARK Hotel Surabaya is well-known for its Cleanliness, Service and Facilites, Room Comfort, as reviewed by verified Traveloka guests.

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PALM PARK Hotel Surabaya

Name: PALM PARK Hotel Surabaya
Address: Jl. Kapas Krampung No.45 Simokerto, Ampel, Surabaya, Jawa Timur, Indonesia, 60142, Jl. Kapas Krampung No.45 Simokerto, Jawa Timur, 60142, Indonesia
Rating: 8.5

Hotels

Preferred Partner Plus

All-star Accommodation

8.5

/10

Very Good

992 reviews

What Guests Say About Their Stay

Z***Y

10.0

/ 10

Very good, good service, strategic hotel and highly recommended.

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W***a

9.4

/ 10

the hotel staff is very friendly and helpful.

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Irma R.

9.4

/ 10

Large, clean room, cold AC, complete facilities (AC, TV, hair dryer, refrigerator), friendly staff, pillow cases changed every day.

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Nanang W.

8.5

/ 10

Hotel dengan fasilitas yang sangat lengkap dan sangat nyaman. Tempat bermain anak-anak juga tersedia, makanannya juga rasanya sangat nikmat sesuai lidah orang Indonesia.

RAHMAT A. S.

10.0

/ 10

Friendly staff, good service and complete billiard table, children's playground.

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In the Area

See Map

Jl. Kapas Krampung No.45 Simokerto, Ampel, Surabaya, Jawa Timur, Indonesia, 60142

Main Facilities

Restaurant

24-Hour Front Desk

Parking

Elevator

WiFi

Highlights at This Property

As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.

Great value in its class

High-quality service

note: hotel was previously named Palm Park Hotel Surabaya PALM PARK Hotel Surabaya is located in area / city Ampel. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.

CleanAccommodation

CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more

Frequent Disinfection

Staff Trained in Health Protocol

Temperature Check

What's around PALM PARK Hotel Surabaya

Jl. Kapas Krampung No.45 Simokerto, Ampel, Surabaya, Jawa Timur, Indonesia, 60142

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Discover More About PALM PARK Hotel Surabaya

note: hotel was previously named Palm Park Hotel Surabaya

Location

PALM PARK Hotel Surabaya is located in area / city Ampel.

About PALM PARK Hotel Surabaya

PALM PARK Hotel Surabaya is highly recommended for backpackers who want to get an affordable stay yet comfortable at the same time.

For you, travelers who wish to travel comfortably on a budget, PALM PARK Hotel Surabaya is the perfect place to stay that provides decent facilities as well as great services.

From business event to corporate gathering, PALM PARK Hotel Surabaya provides complete services and facilities that you and your colleagues need.

Whether you are planning an event or other special occasions, PALM PARK Hotel Surabaya is a great choice for you with a large and well-equipped function room to suit your requirements.

Have fun with various entertaining facilities for you and the whole family at PALM PARK Hotel Surabaya, a wonderful accommodation for your family holiday.

This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at PALM PARK Hotel Surabaya.

If you plan to have a long-term stay, staying at PALM PARK Hotel Surabaya is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Are you a shopaholic? Staying at PALM PARK Hotel Surabaya will surely spoil you for numerous shopping centers nearby.

While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, PALM PARK Hotel Surabaya is suitable for you who value privacy during your stay.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at PALM PARK Hotel Surabaya.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from PALM PARK Hotel Surabaya exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

PALM PARK Hotel Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, PALM PARK Hotel Surabaya is the right place to stay.

All facilities in PALM PARK Hotel Surabaya

Bar, Cafe and Lounge

Entertainment Facility

Functional Hall

Common Space

Lobby

Public Facilities

Parking
Elevator
24-hour room service
Restaurant
Breakfast restaurant
Dinner restaurant
Lunch restaurant
Room service
Safety deposit box
WiFi in public area

In-room Facilities

Cable TV
Desk
Hairdryer
In-room safe
Refrigerator
Shower
TV

General

AC
Ballroom
Banquet
Connecting rooms
Recreation room
Smoking area

Hotel Services

Front desk
24-hour Receptionist
Laundry service
Luggage storage
Wedding service

Food and Drinks

Restaurant with AC
Bar
Breakfast
Buffet breakfast

Nearby Facilities

ATM/Banking
Grocery
Shops
Supermarket

Business Facilities

Computer station
Conference room
Meeting facilities

Connectivity

Free WiFi

Accessibilty

Wheelchair accessible

Sports and Recreations

Handball

Accommodation Policy & General Information in PALM PARK Hotel Surabaya

Important Note

In relation with the Mayor of Surabaya's instruction letter to stop the spread of Covid-19 virus, hotel guests from outside Surabaya who plan to stay for more than 3 days (2 nights) are required to show negative swab/RT-PCR test result upon check in.

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Deposit

Deposit IDR 50,000 is required upon check-in. The accommodation accepts cash and debit card.

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General Information

Popular Facilities	AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at PALM PARK Hotel Surabaya	101
Number of floors in PALM PARK Hotel Surabaya	3
Another facilities in PALM PARK Hotel Surabaya	24-hour room service, Breakfast restaurant, Dinner restaurant, Lunch restaurant, Room service

Frequently asked question in PALM PARK Hotel Surabaya

What are available facilities at PALM PARK Hotel Surabaya?

There are top facilites at PALM PARK Hotel Surabaya such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at PALM PARK Hotel Surabaya?

The standard check-in time at PALM PARK Hotel Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00

Does PALM PARK Hotel Surabaya provide breakfast?

Yes, PALM PARK Hotel Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

How many stars does PALM PARK Hotel Surabaya have?

PALM PARK Hotel Surabaya is a 3.0-star hotel.

How many floors does PALM PARK Hotel Surabaya have?

PALM PARK Hotel Surabaya has 3 floors.

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More Reviews from Other Guests in PALM PARK Hotel Surabaya

Overall Ratings & Reviews PALM PARK Hotel Surabaya

Traveloka (985)

Other sources (7)

8.5

Very Good

From 985 reviews

Provided by travelers on

Cleanliness

8.8

Room Comfort

8.7

Meal

8.5

Location

8.5

Service and Facilites

8.8

People often mention about PALM PARK Hotel Surabaya

All

Bedroom (31)

Staff Friendliness (28)

Ambiance (28)

Hotel Area (25)

Bathroom (23)

Accessibility (21)

Room Space (21)

Wifi (20)

Distance to City Center (19)

Surroundings (19)

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Traveler Reviews PALM PARK Hotel Surabaya

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Customer reviews

Verified Traveler

10.0

/10

Reviewed 2 week(s) ago

The hotel offers modern, affordable rooms in a convenient location beside Kaza City Mall. It provides essential amenities, good Wi-Fi, a decent breakfast, meeting rooms, and an AYCE lunch option. Guests like the value and friendly staff, though some note minor cleanliness issues and tricky parking. A solid, budget-friendly choice for short stays.

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Annisa R.

Staycation

10.0

/10

Reviewed 3 week(s) ago

One of the best hotels with affordable prices, friendly service... Continue to grow Palm Park Hotel.

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Verified Traveler

10.0

/10

Reviewed 3 week(s) ago

Very close to the Sunan Ampel religious tourism and to Suramadu

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Verified Traveler

8.5

/10

Reviewed 3 week(s) ago

Affordable prices, friendly and pleasant staff

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d***o

Staycation

9.4

/10

Reviewed 9 week(s) ago

The parking is integrated with Kaza Mall.

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Irenne C. M.

Staycation

8.8

/10

Reviewed 9 week(s) ago

The hotel is clean and comfortable, only the smell from outside is not pleasant because it is close to the traditional market.

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1 people find it helpful

L***s

Business

8.3

/10

Reviewed 13 week(s) ago

The room was full of small cockroaches. The bathroom was too. Every time I flushed the water, the small cockroaches came out. It was a shame. The room was quite comfortable. King bed, large TV, refrigerator, safe, hairdryer. But it wasn't clean.

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1 people find it helpful

T***a

8.2

/10

Reviewed 14 week(s) ago

Overall, the hotel's price and amenities were adequate. However, around 2 p.m., there was a huge rush of guests checking in, causing inconvenience to other guests.

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Hadi S.

Business

8.8

/10

Reviewed 14 week(s) ago

The hotel is strategically located, close to malls and traditional markets.

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1 people find it helpful

A***u

10.0

/10

Reviewed 15 week(s) ago

Cool hotel, comfortable, clean, close to the mall and very friendly for children

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A***u

9.4

/10

Reviewed 16 week(s) ago

The cleaning staff are friendly and polite, the rooms are also tidy.

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1 people find it helpful

H***o

8.5

/10

Reviewed 17 week(s) ago

The hotel service is very satisfying.

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2 people find it helpful

Ikhsan R.

8.2

/10

Reviewed 17 week(s) ago

There is no coffee in the room...

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Hadi P.

Medical

9.4

/10

Reviewed 18 week(s) ago

This is the first time I've had a hotel drink like I do abroad.

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A***a

7.9

/10

Reviewed 20 week(s) ago

at least 4 cockroaches inside the room, they ran away to room wall, table, and bench, as early as I open the room when I was checked in, I bet they came from traditional market located right below the hotel. This first impreesion make me lost appetite to taste any kind of food inside the hotel.

2 people find it helpful

Z***Y

Medical

10.0

/10

Reviewed 23 week(s) ago

Very good, good service, strategic hotel and highly recommended.

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G***y

Leisure

8.3

/10

Reviewed 23 week(s) ago

Sorry, during my stay here there were a few cleanliness issues, especially lots of small cockroaches... but the room was spacious and the staff was friendly.

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G***y

8.3

/10

Reviewed 23 week(s) ago

Hotel near market and mall but unfortunately there are lots of small cockroaches

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n***a

Leisure

8.6

/10

Reviewed 23 week(s) ago

The standard room is narrow and there are some small cockroaches, but the family room is spacious and clean... the breakfast menu is very varied with delicious taste... the location is a bit crowded because it is above the market, so the surroundings are a bit dirty. the location is close to the general hospital so there are many food vendors around the hotel

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1 people find it helpful

Dewi P.

Staycation

8.5

/10

Reviewed 23 week(s) ago

When I entered there were small cockroaches, in the bathroom area and behind the entrance. Hopefully the cleanliness of the room can be improved.

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia

PALM PARK Hotel Surabaya

What Guests Say About Their Stay

Main Facilities

Available Room Types in PALM PARK Hotel Surabaya

Speed up your search by choosing what you need

Clean Stay for Your Worry-Free Journey

What's around PALM PARK Hotel Surabaya

Discover More About PALM PARK Hotel Surabaya

Location

About PALM PARK Hotel Surabaya

All facilities in PALM PARK Hotel Surabaya

Public Facilities

In-room Facilities

General

Hotel Services

Food and Drinks

Nearby Facilities

Business Facilities

Connectivity

Accessibilty

Sports and Recreations

Accommodation Policy & General Information in PALM PARK Hotel Surabaya

Check-in/Check-out Time

Required Documents

Deposit

General Information

Frequently asked question in PALM PARK Hotel Surabaya

More Reviews from Other Guests in PALM PARK Hotel Surabaya

Overall Ratings & Reviews PALM PARK Hotel Surabaya

8.8

8.7

8.5

8.5

8.8

Traveler Reviews PALM PARK Hotel Surabaya

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Overall Ratings & Reviews PALM PARK Hotel Surabaya

8.8

8.7

8.5

8.5

8.8

Traveler Reviews PALM PARK Hotel Surabaya