Pullman Jakarta Central Park

Hotels
8.4
/10
Very Good
3,438 reviews

What Guests Say About Their Stay

Bedroom (59)
Ambiance (54)
Staff Friendliness (53)
Surroundings (51)
Y***E
10.0
/ 10
The staffs are very friendly and fast responded. The room is clean and spacious. They have a playground for kids, which is so nice. The whole experience was wonderful.
P***a
10.0
/ 10
The location is very strategic, there are many places to eat around the hotel. The rooms are also spacious, there are many breakfast choices. There are activity options for children.
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R***a
10.0
/ 10
Awesome.... 5 minutes walk to Central Park Mall, the hotel is comfortable, clean, child-friendly, the staff are fast, you have to have breakfast here, the restaurant is one of the best, you won't lose out even if there's no promo, the location has everything, this will be a regular place
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H***y
10.0
/ 10
The staff service is very friendly especially Mas Rafli who has given me a compliment to upgrade my room. Breakfast is varied & delicious, the room is clean, comfortable and the mattress is soft, direct access to Central Park mall.
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W***n
9.4
/ 10
Super friendly staff and relaxing facilities available here. Comfy room and located next to Central Park Mall.
In the Area
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Podomoro City, Jl. Let. Jend S Parman Kav 28, Jakarta Barat, Grogol Petamburan, Tanjung Duren, Jakarta, Indonesia, 11470

Main Facilities

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Swimming Pool
24-Hour Front Desk
Parking
WiFi
Pullman Jakarta Central Park is located in area / city Tanjung Duren. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Pullman Jakarta Central Park

Podomoro City, Jl. Let. Jend S Parman Kav 28, Jakarta Barat, Grogol Petamburan, Tanjung Duren, Jakarta, Indonesia, 11470
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Overview of Pullman Jakarta Central Park

Pullman Jakarta Central Park exudes a modern and stylish charm, offering a sophisticated atmosphere in the heart of Jakarta. Its contemporary design and elegant interiors create a welcoming space for both leisure and business travellers. The hotel is situated in the vibrant Central Park area, known for its upscale shopping malls, trendy restaurants, and lively entertainment options. You'll find yourself surrounded by a dynamic urban landscape, with easy access to some of Jakarta's most popular attractions.

Getting around is a breeze, with convenient access to public transport options that connect you to other major areas of the city. Whether you're planning to explore historical sites, indulge in local cuisine, or attend business meetings, Pullman Jakarta Central Park's location makes it an ideal base. The hotel distinguishes itself through its commitment to providing a seamless blend of comfort, convenience, and luxury, ensuring a memorable stay for every guest.

Pullman Jakarta Central Park

, with booking prices starting from - per room, per night, provides a comfortable and convenient stay for your trip.

Pullman Jakarta Central Park Facilities

Featuring 0 rooms in total, Pullman Jakarta Central Park offers well-equipped spaces and thoughtful amenities to ensure a smooth guest experience.

Families will appreciate the spacious rooms and kid-friendly amenities, while digital nomads can take advantage of the high-speed Wi-Fi and comfortable workspaces. Groups travelling together will find the connecting rooms and communal areas perfect for socialising. Leisure travellers can unwind at the swimming pool or indulge in a spa treatment.

The accommodation provides a range of facilities and amenities for guests, including Swimming Pool, 24-Hour Front Desk, Parking, WiFi.

Each room is designed with your comfort in mind, featuring plush bedding, a dedicated workspace, and high-speed Wi-Fi to keep you connected. The bathrooms are modern and well-appointed, offering a refreshing start or end to your day. In-room conveniences such as a mini-fridge, coffee maker, and entertainment system add to the overall experience.

All of these facilities are included within -, which covers tax and other fees, ensuring a safe and comfortable experience throughout your stay.

What to Expect When Staying at Pullman Jakarta Central Park

Expect a vibrant yet relaxed ambience at Pullman Jakarta Central Park. The mornings are typically bustling with guests enjoying breakfast and preparing for their day, while the evenings offer a more laid-back atmosphere, perfect for unwinding after a busy day of exploring Jakarta. The common spaces are designed to encourage social interaction, providing comfortable seating areas for guests to connect and relax.

While specific tours may vary, the hotel often offers assistance in arranging local excursions and activities. The check-in process is generally smooth and efficient, with friendly staff ready to assist you. When visiting Jakarta, it's customary to dress respectfully when visiting religious sites and to be mindful of local customs and traditions.

How to Get to Pullman Jakarta Central Park

The Pullman Jakarta Central Park is accessible from a major international airport nearby, making it convenient for international travellers. From the airport, you can expect a taxi ride to take around 30-60 minutes, depending on traffic conditions. Affordable bus connections are also available to the city centre, providing a budget-friendly option for getting to the hotel. The hotel is also well-connected to the city's train network, offering another convenient way to reach your destination.

Food Near Pullman Jakarta Central Park

The Pullman Jakarta Central Park typically provides a breakfast service, offering a range of options to start your day. While kitchen or self-catering options may be limited within the hotel itself, you'll find a plethora of dining choices just steps away. The Central Park area is brimming with cafs, restaurants, and convenience stores, catering to all tastes and budgets.

Be sure to sample some local flavours during your stay. Try nasi goreng (fried rice) or sate (grilled skewers) from nearby restaurants for a budget-friendly and authentic Indonesian experience. For a mid-range option, explore the diverse culinary offerings in the shopping malls, from Indonesian specialties to international cuisine.

Things to Do Around Pullman Jakarta Central Park

The Pullman Jakarta Central Park's location in Central Park puts you within easy reach of numerous attractions. Explore a nearby museum showcasing Indonesian art and culture, or wander through a vibrant shopping mall offering a wide range of retail and entertainment options. A beautiful park provides a green oasis in the heart of the city, perfect for a relaxing stroll.

For a one-day walkable highlights tour, start with a visit to a historic temple, followed by a leisurely walk through the park and ending with dinner at a local restaurant. For a two-day extended stay, consider exploring a lively night market and taking a day trip to a cultural village outside the city. In the evening, enjoy live music or a traditional dance performance at a nearby venue.

Why Pullman Jakarta Central Park is Popular Among Travellers

Pullman Jakarta Central Park is particularly popular among travellers due to its combination of affordability, convenience, and stylish atmosphere. Repeat visitors often appreciate the hotel's consistent service, comfortable rooms, and prime location. The value-for-money proposition, coupled with the unique experience of staying in the heart of Jakarta's vibrant Central Park, makes Pullman Jakarta Central Park a top choice for many.

Tips for First-Time Visitors

For first-time visitors, consider booking a room with a view of the city skyline for an enhanced experience. When packing, be sure to bring lightweight clothing suitable for the tropical climate, as well as any necessary adaptors for your electronic devices. It's always a good idea to familiarise yourself with basic Indonesian phrases and customs to show respect for the local culture.

While English is widely spoken in tourist areas, learning a few basic Indonesian phrases can go a long way. Be mindful of local customs, such as dressing modestly when visiting religious sites and removing your shoes before entering someone's home. Always be aware of your surroundings and take precautions against petty theft, especially in crowded areas.

Best Time to Stay at Pullman Jakarta Central Park

The best time to stay at Pullman Jakarta Central Park depends on your preferences and budget. The peak season typically falls during school holidays and major festivals, when prices may be higher and crowds are larger. The off-peak season offers lower prices and fewer crowds, making it an ideal time for budget-conscious travellers. The weather in Jakarta is generally hot and humid year-round, with a rainy season from November to April and a dry season from May to October.

Consider planning your visit around local events, festivals, or holidays to experience the city's vibrant culture. For quieter times of year and better deals, consider travelling during the shoulder seasons (April-May or September-October). Keep in mind that the rainy season can bring occasional heavy downpours, so be sure to pack accordingly.

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A reliable app for all my travel needs. Every complaint was handled professionally, and I was really satisfied with the compensation given for a minor error.
Marisa K.

All facilities in Pullman Jakarta Central Park

Others Pullman Jakarta Central Park
Others

Transportation

  • Parking with surcharge
  • Bus/truck parking
  • Valet parking

Hotel Services

  • Concierge
  • 24-hour Receptionist
  • Laundry service

Things to Do

  • Outdoor pool
  • Children play area

General

  • Swimming pool

Public Facilities

  • WiFi in public area

In-room Facilities

  • TV

Accommodation Policy & General Information in Pullman Jakarta Central Park

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Number of floors in Pullman Jakarta Central Park
12
Another facilities in Pullman Jakarta Central Park
Parking with surcharge, Bus/truck parking, Valet parking, Concierge, 24-hour Receptionist

Frequently asked question in Pullman Jakarta Central Park

What are available facilities at Pullman Jakarta Central Park?
There are top facilites at Pullman Jakarta Central Park such as Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Pullman Jakarta Central Park?
The standard check-in time at Pullman Jakarta Central Park is starting from From 15:00 while the latest check-out time is at Before 12:00
How many stars does Pullman Jakarta Central Park have?
Pullman Jakarta Central Park is a 5.0-star hotel.
How many floors does Pullman Jakarta Central Park have?
Pullman Jakarta Central Park has 12 floors.
Is there parking at Pullman Jakarta Central Park?
Yes, Pullman Jakarta Central Park provides a car park. Please contact the property directly for more details.
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More Reviews from Other Guests in Pullman Jakarta Central Park

Overall Ratings & Reviews Pullman Jakarta Central Park

Traveloka (2,439)
Other sources (999)
8.5
Very Good
From 2,439 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.5

Location

9.0

Service and Facilites

8.6

People often mention about Pullman Jakarta Central Park
All
Bedroom (36)
Ambiance (35)
Accessibility (34)
Staff Friendliness (34)
Room Space (34)
Surroundings (31)
Distance to City Center (29)
Hotel Area (29)
Taste (28)
Variety (28)
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Traveler Reviews Pullman Jakarta Central Park

Number of reviews per page
20
40
Customer reviews
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Hendra G.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.0
/10
Reviewed 7 day(s) ago
The check-in process was a bit annoying, I was told that the room I booked on the app didn't have a non-smoking room, there was a lower room type, I was told to wait for about 10 minutes for the receptionist to find a room, after I got a bit angry, the room miraculously appeared, I don't know what hotel employees' behavior is like, confused, they can act like they want when we pay, we feel like beggars in the hotel. This kind of receptionist behavior has decreased a lot but here it's still stuck in the 90s, for the room itself, it's not that great for a five-star class, including the small size, fortunately the breakfast is delicious and has a lot of choices at least it alleviates the annoyance when checking in, try for the hotel and the app to enter the data in detail so there are no complaints about smoking and non-smoking like this.
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Accommodation's Reply
17 Dec 2025
Dear Ms. Hendra G., Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you experienced during check-in, particularly regarding the non-smoking room. We understand this situation was disappointing and did not reflect the standard of service we should provide to our guests. We must inform you that this issue arose due to a discrepancy in room availability information during a period of high occupancy. However, this is certainly not an excuse. Our team should have communicated and handled this issue more quickly, clearly, and empathetically to avoid any further inconvenience to you. We have forwarded your feedback to the relevant team for evaluation and learning to prevent similar incidents from occurring in the future. We have also noted your feedback regarding the synchronization of crucial information between the hotel and the booking application, especially concerning smoking and non-smoking room options. This is a significant concern for us, and we will follow up to improve the accuracy of information and guest convenience in the future. Furthermore, we appreciate your appreciation of our breakfast. We are delighted to know that the quality and variety of our breakfast menu contributed to your enjoyment of your stay. We apologize again for the inconvenience caused. We appreciate your feedback and hope to welcome you back in the future with even better service that meets your expectations. Sincerely, Diana Afriza, Assistant Customer Experience Manager
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A***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Very comfortable and the staff are friendly
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Accommodation's Reply
14 Dec 2025
Dear Valued Guest, Thank you very much for your review of Pullman Jakarta Central Park Hotel! We are delighted that you felt comfortable and received friendly service from our team. We hope to welcome you back again! Sincerely, Diana Afriza, Assistant Customer Experience Manager
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M***M
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Overall, I think it’s already good enough.
2 people find it helpful
Accommodation's Reply
25 Nov 2025
Dear Value Guest, Thank you for your feedback! We’re glad to hear that overall everything was good enough for you. Your comments are valuable to us as we continue improving to provide an even better experience on your next visit. We look forward to welcoming you back again soon! Sincerely, Diana Afriza Asst. Guest Experience Manager
a***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
Kids friendly hotel, my daughters so happy because Pullman hotel have playground area 👍
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Accommodation's Reply
12 Nov 2025
Dear Valued Guest Thank you for your wonderful feedback! We are delighted to hear that your daughters enjoyed the playground and had a happy stay with us. Your kind words mean a lot, and we look forward to welcoming you and your family back to Pullman Jakarta Central Park soon. Warm regards, Diana Afriza Asst. Guest Experience Manager
M***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 8 week(s) ago
We expect to order baby bed but they prepare extra bed. However, they managed to change it but it took sometime to get it done.
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Accommodation's Reply
12 Nov 2025
Dear Valued Guest, Thank you for sharing your feedback. We sincerely apologize for the mix-up with the baby bed and the delay in arranging it. We are glad, however, that our team was able to make the necessary adjustment for you. Please rest assured that we will take note of this to ensure smoother arrangements for your future stays. We truly appreciate your understanding and hope to welcome you back soon for an even more seamless experience. Diana Afriza Asst. Guest Experience Manager
S***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 9 week(s) ago
Clealiness and amenities in the room is not so great. The room main door unable to close properly as there is a gap. Wifi connection was bad in the room. Sad to say the room type is overpriced. The lift wait is long. Only plus point was the breakfast spread was good.
2 people find it helpful
Accommodation's Reply
21 Oct 2025
Dear Valued Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay, particularly regarding the room condition, Wi-Fi connection, and lift waiting time. Please rest assured that we have shared your comments with our Engineering and Housekeeping teams for immediate attention and improvement. We are, however, pleased to know that you enjoyed our breakfast selection. Your feedback is very valuable to us as we continuously strive to enhance our guest experience. We hope to have another opportunity to welcome you back and provide you with a much-improved stay. Warm regards, Diana Afriza Asst. Guest Experience Manager
A***i
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 9 week(s) ago
Strategic location, complete amenities, much variety of meals (also tasty), comfort room
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Accommodation's Reply
19 Oct 2025
Dear Value Guest, Thank you for your wonderful feedback! We’re delighted to know that you enjoyed our strategic location, comfortable room, complete amenities, and the variety of tasty meals. Your kind words truly encourage our team to keep delivering memorable experiences for all our guests. We look forward to welcoming you back to Pullman Jakarta Central Park soon! Sincerely, Diana Afriza Asst. Guest Experience Manager
Y***E
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The staffs are very friendly and fast responded. The room is clean and spacious. They have a playground for kids, which is so nice. The whole experience was wonderful.
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Accommodation's Reply
13 Oct 2025
Dear Valued Guest, Thank you so much for your wonderful feedback! We’re delighted to hear that you had an enjoyable stay and appreciated our friendly team, spacious and clean room, as well as the kids’ playground. Your kind words truly motivate us to continue providing the best experience for all our guests. We look forward to welcoming you and your family back again soon for another pleasant stay. Warm regards, Diana Afriza Asst. Guest Experience Manager
A***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Love the foods. Love the view. Love the bed. So comfy. ♥️♥️♥️ The one that I didn’t like is the bathroom. Since i share the same room with my son, there’s no privacy at all 😅 nevertheless i love staying in this hotel. 🥰🥰🥰
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Accommodation's Reply
07 Oct 2025
Dear Value Guest, Thank you for sharing your experience! We’re delighted to hear that you enjoyed the food, view, and comfortable bed. We appreciate your feedback regarding the bathroom privacy and will take it into consideration for future improvements. We’re glad this didn’t overshadow your stay and look forward to welcoming you back soon! Sincerely, Diana Afriza Asst. Guest Experience Manager
P***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
The location is very strategic, there are many places to eat around the hotel. The rooms are also spacious, there are many breakfast choices. There are activity options for children.
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Accommodation's Reply
03 Oct 2025
Dear Valued Guest, Thank you for your perfect rating and for sharing such wonderful feedback. We’re delighted that you enjoyed our strategic location, spacious room, and the wide variety of breakfast options. It’s also great to know that you appreciated the activities available for children. We truly look forward to welcoming you and your family back for another enjoyable stay with us. Regards, Diana Afriza Asst. Guest Experience Manager
Dumaria Y.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Comfortable, clean hotel, and close to the mall.
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Accommodation's Reply
12 Sep 2025
Dear Ms. Dumaria Y, Thank you for your positive review. We are pleased to hear that you enjoyed the cleanliness of the hotel and our convenient location close to the mall. We look forward to welcoming you back to Pullman Jakarta Central Park. Best regards, Diana Afriza, Assistant Guest Experience Manager
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THI B. N. H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Friendly, convenient, thoughtful
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Accommodation's Reply
10 Sep 2025
Dear Mr/s. Thi B. N. H., Thank you very much for your wonderful rating and kind words. We’re delighted to know you found our service friendly, convenient, and thoughtful. It was our pleasure to host you, and we look forward to welcoming you back soon for another memorable stay at Pullman Jakarta Central Park. Warm regards, Diana Afriza Asst. Guest Experience Manager
M***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 16 week(s) ago
Always a quick check-in, great hotel
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1 people find it helpful
Accommodation's Reply
02 Sep 2025
Dear Guest, Thank you for your positive review. We are delighted to hear that your check-in process was quick and that you had a pleasant stay at our hotel. We look forward to welcoming you back to Pullman Jakarta Central Park. Sincerely, Diana Afriza, Assistant Guest Experience Manager
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Abdul S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
Staying overnight at Pullman is very cool and the comfort is great
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Accommodation's Reply
01 Sep 2025
Dear Mr. Abdul S, Thank you for your review! We are delighted to hear that you had a pleasant stay at the Pullman. We look forward to welcoming you back soon for an even more enjoyable experience. Best regards, Diana Afriza, Assistant Guest Experience Manager
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sofice f.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 17 week(s) ago
Everything was great. It was clean, the food was delicious, the staff was friendly, and the view was great.
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Accommodation's Reply
01 Sep 2025
Dear Ms. Sofice F, Thank you very much for your positive review. We are pleased to know that our cleanliness, cuisine, staff service, and views provided a pleasant experience for you. We look forward to welcoming you back for another memorable stay at Pullman Jakarta Central Park. Best regards, Diana Afriza, Assistant Guest Experience Manager
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t***k
icon-origin-TRAVELOKA
9.4
/10
Reviewed 20 week(s) ago
very good service but lift access speed can be improved
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2 people find it helpful
Accommodation's Reply
05 Aug 2025
Dear Value Guest, Thank you for your review and appreciation of our service. Regarding your feedback regarding the elevator speed, please allow us to clarify that our elevators do take a little longer as they have to travel through 12 floors of parking from the Ground Floor to the Lobby. However, we are constantly striving to find solutions to ensure the comfort and efficiency of all our guests. We look forward to welcoming you back for an even more enjoyable experience in the future. Best regards, Diana Afriza, Asst. Guest Experience Manager
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t***k
icon-origin-TRAVELOKA
9.4
/10
Reviewed 20 week(s) ago
Very good service but the elevator response speed needs to be improved
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Accommodation's Reply
20 Aug 2025
Dear Value Guest, Thank you for your appreciation and feedback. We are pleased to know that you are satisfied with our service. Regarding the elevator, we apologize for the inconvenience. We would like to inform you that there are 12 floors of parking areas from floor G to L, so the elevator travel time may feel longer. However, your feedback is highly appreciated and will be used in our future evaluations to improve guest comfort. Best regards, Diana Afriza, Asst. Guest Experience Manager
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ANDRIAN
icon-origin-TRAVELOKA
9.7
/10
Reviewed 20 week(s) ago
You should try this hotel if looking for the hospitality. This hotel is really recommended and the staff are really nice and also friendly. They really help from the first time you check in and during the stay.
1 people find it helpful
Accommodation's Reply
03 Aug 2025
Dear Mr. Andrian, Thank you very much for your kind recommendation and positive feedback. We are delighted to hear that our team made your stay pleasant from check-in and throughout your time with us. We look forward to welcoming you back for another great experience at Pullman Jakarta Central Park. Regards, Diana Afriza Asst. Guest Experience Manager
ANDRIAN
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 20 week(s) ago
You should try this hotel if looking for the hospitality. This hotel is really recommended and the staff are really nice and also friendly. They really help from the first time you check in and during the stay.
Find this review helpful?
Accommodation's Reply
03 Aug 2025
Dear Mr. Andrian, Thank you very much for your kind recommendation and positive feedback. We are delighted to hear that our team made your stay pleasant from check-in and throughout your time with us. We look forward to welcoming you back for another great experience at Pullman Jakarta Central Park. Regards, Diana Afriza Asst. Guest Experience Manager
K***n
icon-Business
Business
icon-origin-TRAVELOKA
8.4
/10
Reviewed 23 week(s) ago
Booked a Suite room, I came at 2 o'clock to check in according to the check-in time, but when I arrived, they said the room wasn't ready. I waited until 5 o'clock but the room wasn't ready yet, finally I was able to enter the room at 5:30 PM. I asked for compensation for late check out at 2 o'clock, fortunately it was still allowed for late check out, but waiting 3:30 hours with the excuse that the room was being cleaned was unreasonable. When I was in room 802, the AC was not very cold. The AC was set at 18C, but the maximum room temperature was 23C. I ordered food from room service, fried rice for 200 thousand, honestly not tasty at all. The shrimp crackers were also tough. The breakfast was also just okay but better than the room service food. With this experience, I might think again about staying here.
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2 people find it helpful
Accommodation's Reply
16 Jul 2025
Dear Value Guest, Thank you for taking the time to share your experience during your stay with us. First of all, we sincerely apologize for the inconvenience you experienced, especially regarding the late check-in, the condition of the air conditioning in the room, and the quality of the food that did not meet your expectations. We understand that waiting more than three hours for your Suite room is an unpleasant experience, especially during the time when you should have been able to rest. Regarding the air conditioning and the quality of the room service food, we are also very sorry that they did not meet your expectations. We will immediately follow up on this feedback with the relevant team to prevent a recurrence in the future. Once again, we thank you for this very valuable input. We hope to have the opportunity to welcome you back in the future and provide an even better experience. Sincerely, Diana Afriza, Asst. Guest Experience Manager
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Others 4 Pullman Jakarta Central Park

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Pullman Jakarta Central Park

Traveloka (2,439)
Other sources (999)
8.5
Very Good
From 2,439 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.5

Location

9.0

Service and Facilites

8.6

People often mention about Pullman Jakarta Central Park
All
Bedroom (36)
Ambiance (35)
Accessibility (34)
Staff Friendliness (34)
Room Space (34)
Surroundings (31)
Distance to City Center (29)
Hotel Area (29)
Taste (28)
Variety (28)
Sort by
Most Recent
Format
With Text
Preferences
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Traveler Reviews Pullman Jakarta Central Park

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Customer reviews
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Hendra G.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.0
/10
Reviewed 7 day(s) ago
The check-in process was a bit annoying, I was told that the room I booked on the app didn't have a non-smoking room, there was a lower room type, I was told to wait for about 10 minutes for the receptionist to find a room, after I got a bit angry, the room miraculously appeared, I don't know what hotel employees' behavior is like, confused, they can act like they want when we pay, we feel like beggars in the hotel. This kind of receptionist behavior has decreased a lot but here it's still stuck in the 90s, for the room itself, it's not that great for a five-star class, including the small size, fortunately the breakfast is delicious and has a lot of choices at least it alleviates the annoyance when checking in, try for the hotel and the app to enter the data in detail so there are no complaints about smoking and non-smoking like this.
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Accommodation's Reply
17 Dec 2025
Dear Ms. Hendra G., Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you experienced during check-in, particularly regarding the non-smoking room. We understand this situation was disappointing and did not reflect the standard of service we should provide to our guests. We must inform you that this issue arose due to a discrepancy in room availability information during a period of high occupancy. However, this is certainly not an excuse. Our team should have communicated and handled this issue more quickly, clearly, and empathetically to avoid any further inconvenience to you. We have forwarded your feedback to the relevant team for evaluation and learning to prevent similar incidents from occurring in the future. We have also noted your feedback regarding the synchronization of crucial information between the hotel and the booking application, especially concerning smoking and non-smoking room options. This is a significant concern for us, and we will follow up to improve the accuracy of information and guest convenience in the future. Furthermore, we appreciate your appreciation of our breakfast. We are delighted to know that the quality and variety of our breakfast menu contributed to your enjoyment of your stay. We apologize again for the inconvenience caused. We appreciate your feedback and hope to welcome you back in the future with even better service that meets your expectations. Sincerely, Diana Afriza, Assistant Customer Experience Manager
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A***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Very comfortable and the staff are friendly
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Accommodation's Reply
14 Dec 2025
Dear Valued Guest, Thank you very much for your review of Pullman Jakarta Central Park Hotel! We are delighted that you felt comfortable and received friendly service from our team. We hope to welcome you back again! Sincerely, Diana Afriza, Assistant Customer Experience Manager
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M***M
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Overall, I think it’s already good enough.
2 people find it helpful
Accommodation's Reply
25 Nov 2025
Dear Value Guest, Thank you for your feedback! We’re glad to hear that overall everything was good enough for you. Your comments are valuable to us as we continue improving to provide an even better experience on your next visit. We look forward to welcoming you back again soon! Sincerely, Diana Afriza Asst. Guest Experience Manager
a***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
Kids friendly hotel, my daughters so happy because Pullman hotel have playground area 👍
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Accommodation's Reply
12 Nov 2025
Dear Valued Guest Thank you for your wonderful feedback! We are delighted to hear that your daughters enjoyed the playground and had a happy stay with us. Your kind words mean a lot, and we look forward to welcoming you and your family back to Pullman Jakarta Central Park soon. Warm regards, Diana Afriza Asst. Guest Experience Manager
M***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 8 week(s) ago
We expect to order baby bed but they prepare extra bed. However, they managed to change it but it took sometime to get it done.
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Accommodation's Reply
12 Nov 2025
Dear Valued Guest, Thank you for sharing your feedback. We sincerely apologize for the mix-up with the baby bed and the delay in arranging it. We are glad, however, that our team was able to make the necessary adjustment for you. Please rest assured that we will take note of this to ensure smoother arrangements for your future stays. We truly appreciate your understanding and hope to welcome you back soon for an even more seamless experience. Diana Afriza Asst. Guest Experience Manager
S***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 9 week(s) ago
Clealiness and amenities in the room is not so great. The room main door unable to close properly as there is a gap. Wifi connection was bad in the room. Sad to say the room type is overpriced. The lift wait is long. Only plus point was the breakfast spread was good.
2 people find it helpful
Accommodation's Reply
21 Oct 2025
Dear Valued Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay, particularly regarding the room condition, Wi-Fi connection, and lift waiting time. Please rest assured that we have shared your comments with our Engineering and Housekeeping teams for immediate attention and improvement. We are, however, pleased to know that you enjoyed our breakfast selection. Your feedback is very valuable to us as we continuously strive to enhance our guest experience. We hope to have another opportunity to welcome you back and provide you with a much-improved stay. Warm regards, Diana Afriza Asst. Guest Experience Manager
A***i
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 9 week(s) ago
Strategic location, complete amenities, much variety of meals (also tasty), comfort room
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Accommodation's Reply
19 Oct 2025
Dear Value Guest, Thank you for your wonderful feedback! We’re delighted to know that you enjoyed our strategic location, comfortable room, complete amenities, and the variety of tasty meals. Your kind words truly encourage our team to keep delivering memorable experiences for all our guests. We look forward to welcoming you back to Pullman Jakarta Central Park soon! Sincerely, Diana Afriza Asst. Guest Experience Manager
Y***E
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The staffs are very friendly and fast responded. The room is clean and spacious. They have a playground for kids, which is so nice. The whole experience was wonderful.
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Accommodation's Reply
13 Oct 2025
Dear Valued Guest, Thank you so much for your wonderful feedback! We’re delighted to hear that you had an enjoyable stay and appreciated our friendly team, spacious and clean room, as well as the kids’ playground. Your kind words truly motivate us to continue providing the best experience for all our guests. We look forward to welcoming you and your family back again soon for another pleasant stay. Warm regards, Diana Afriza Asst. Guest Experience Manager
A***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Love the foods. Love the view. Love the bed. So comfy. ♥️♥️♥️ The one that I didn’t like is the bathroom. Since i share the same room with my son, there’s no privacy at all 😅 nevertheless i love staying in this hotel. 🥰🥰🥰
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Accommodation's Reply
07 Oct 2025
Dear Value Guest, Thank you for sharing your experience! We’re delighted to hear that you enjoyed the food, view, and comfortable bed. We appreciate your feedback regarding the bathroom privacy and will take it into consideration for future improvements. We’re glad this didn’t overshadow your stay and look forward to welcoming you back soon! Sincerely, Diana Afriza Asst. Guest Experience Manager
P***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
The location is very strategic, there are many places to eat around the hotel. The rooms are also spacious, there are many breakfast choices. There are activity options for children.
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Accommodation's Reply
03 Oct 2025
Dear Valued Guest, Thank you for your perfect rating and for sharing such wonderful feedback. We’re delighted that you enjoyed our strategic location, spacious room, and the wide variety of breakfast options. It’s also great to know that you appreciated the activities available for children. We truly look forward to welcoming you and your family back for another enjoyable stay with us. Regards, Diana Afriza Asst. Guest Experience Manager
Dumaria Y.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Comfortable, clean hotel, and close to the mall.
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Accommodation's Reply
12 Sep 2025
Dear Ms. Dumaria Y, Thank you for your positive review. We are pleased to hear that you enjoyed the cleanliness of the hotel and our convenient location close to the mall. We look forward to welcoming you back to Pullman Jakarta Central Park. Best regards, Diana Afriza, Assistant Guest Experience Manager
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THI B. N. H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Friendly, convenient, thoughtful
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Accommodation's Reply
10 Sep 2025
Dear Mr/s. Thi B. N. H., Thank you very much for your wonderful rating and kind words. We’re delighted to know you found our service friendly, convenient, and thoughtful. It was our pleasure to host you, and we look forward to welcoming you back soon for another memorable stay at Pullman Jakarta Central Park. Warm regards, Diana Afriza Asst. Guest Experience Manager
M***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 16 week(s) ago
Always a quick check-in, great hotel
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1 people find it helpful
Accommodation's Reply
02 Sep 2025
Dear Guest, Thank you for your positive review. We are delighted to hear that your check-in process was quick and that you had a pleasant stay at our hotel. We look forward to welcoming you back to Pullman Jakarta Central Park. Sincerely, Diana Afriza, Assistant Guest Experience Manager
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Abdul S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
Staying overnight at Pullman is very cool and the comfort is great
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Accommodation's Reply
01 Sep 2025
Dear Mr. Abdul S, Thank you for your review! We are delighted to hear that you had a pleasant stay at the Pullman. We look forward to welcoming you back soon for an even more enjoyable experience. Best regards, Diana Afriza, Assistant Guest Experience Manager
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sofice f.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 17 week(s) ago
Everything was great. It was clean, the food was delicious, the staff was friendly, and the view was great.
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Accommodation's Reply
01 Sep 2025
Dear Ms. Sofice F, Thank you very much for your positive review. We are pleased to know that our cleanliness, cuisine, staff service, and views provided a pleasant experience for you. We look forward to welcoming you back for another memorable stay at Pullman Jakarta Central Park. Best regards, Diana Afriza, Assistant Guest Experience Manager
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t***k
icon-origin-TRAVELOKA
9.4
/10
Reviewed 20 week(s) ago
very good service but lift access speed can be improved
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2 people find it helpful
Accommodation's Reply
05 Aug 2025
Dear Value Guest, Thank you for your review and appreciation of our service. Regarding your feedback regarding the elevator speed, please allow us to clarify that our elevators do take a little longer as they have to travel through 12 floors of parking from the Ground Floor to the Lobby. However, we are constantly striving to find solutions to ensure the comfort and efficiency of all our guests. We look forward to welcoming you back for an even more enjoyable experience in the future. Best regards, Diana Afriza, Asst. Guest Experience Manager
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t***k
icon-origin-TRAVELOKA
9.4
/10
Reviewed 20 week(s) ago
Very good service but the elevator response speed needs to be improved
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Accommodation's Reply
20 Aug 2025
Dear Value Guest, Thank you for your appreciation and feedback. We are pleased to know that you are satisfied with our service. Regarding the elevator, we apologize for the inconvenience. We would like to inform you that there are 12 floors of parking areas from floor G to L, so the elevator travel time may feel longer. However, your feedback is highly appreciated and will be used in our future evaluations to improve guest comfort. Best regards, Diana Afriza, Asst. Guest Experience Manager
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ANDRIAN
icon-origin-TRAVELOKA
9.7
/10
Reviewed 20 week(s) ago
You should try this hotel if looking for the hospitality. This hotel is really recommended and the staff are really nice and also friendly. They really help from the first time you check in and during the stay.
1 people find it helpful
Accommodation's Reply
03 Aug 2025
Dear Mr. Andrian, Thank you very much for your kind recommendation and positive feedback. We are delighted to hear that our team made your stay pleasant from check-in and throughout your time with us. We look forward to welcoming you back for another great experience at Pullman Jakarta Central Park. Regards, Diana Afriza Asst. Guest Experience Manager
ANDRIAN
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 20 week(s) ago
You should try this hotel if looking for the hospitality. This hotel is really recommended and the staff are really nice and also friendly. They really help from the first time you check in and during the stay.
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Accommodation's Reply
03 Aug 2025
Dear Mr. Andrian, Thank you very much for your kind recommendation and positive feedback. We are delighted to hear that our team made your stay pleasant from check-in and throughout your time with us. We look forward to welcoming you back for another great experience at Pullman Jakarta Central Park. Regards, Diana Afriza Asst. Guest Experience Manager
K***n
icon-Business
Business
icon-origin-TRAVELOKA
8.4
/10
Reviewed 23 week(s) ago
Booked a Suite room, I came at 2 o'clock to check in according to the check-in time, but when I arrived, they said the room wasn't ready. I waited until 5 o'clock but the room wasn't ready yet, finally I was able to enter the room at 5:30 PM. I asked for compensation for late check out at 2 o'clock, fortunately it was still allowed for late check out, but waiting 3:30 hours with the excuse that the room was being cleaned was unreasonable. When I was in room 802, the AC was not very cold. The AC was set at 18C, but the maximum room temperature was 23C. I ordered food from room service, fried rice for 200 thousand, honestly not tasty at all. The shrimp crackers were also tough. The breakfast was also just okay but better than the room service food. With this experience, I might think again about staying here.
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2 people find it helpful
Accommodation's Reply
16 Jul 2025
Dear Value Guest, Thank you for taking the time to share your experience during your stay with us. First of all, we sincerely apologize for the inconvenience you experienced, especially regarding the late check-in, the condition of the air conditioning in the room, and the quality of the food that did not meet your expectations. We understand that waiting more than three hours for your Suite room is an unpleasant experience, especially during the time when you should have been able to rest. Regarding the air conditioning and the quality of the room service food, we are also very sorry that they did not meet your expectations. We will immediately follow up on this feedback with the relevant team to prevent a recurrence in the future. Once again, we thank you for this very valuable input. We hope to have the opportunity to welcome you back in the future and provide an even better experience. Sincerely, Diana Afriza, Asst. Guest Experience Manager
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