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Shangri-La Surabaya
Hotels
8.7
/10
Very Good
2,338 reviews
What Guests Say About Their Stay
Staff Friendliness (68)
Ambiance (59)
Bedroom (58)
Hotel Area (58)
A***a
8.5
/ 10
One of the best luxurious hotels in Surabaya, easy access from the highway. Definitely will stay here again.
W***g
9.7
/ 10
Impressed with the hotel cleanliness, very well maintained, and great service. All the people at the Horizon floor provide immaculate service. Will be back on my next Surabaya trip.
Michel S.
9.7
/ 10
Simply the best! One of my favorite hotels! My stay at Shangri-La Surabaya was truly splendid! The Horizon Club Deluxe Room offered spacious comfort and tasteful furnishings, providing a warm and homey atmosphere. The Horizon Club privileges, including afternoon coffee and evening cocktails, added a touch of luxury to the experience. The hotel’s facilities, from the outdoor swimming pool with its serene ambiance to the diverse dining options, were exceptional. Jamoo Restaurant’s breakfast buffet, featuring a wide range of international and local dishes, was a delightful culinary journey. The attentive staff and thoughtful amenities made the stay unforgettable. I highly recommend Shangri-La Surabaya for anyone seeking a luxurious and memorable stay in the heart of the city.
Maria M. B.
9.4
/ 10
A new year eve staycation and it was a wonderful one. We stayed in the executive room with a great city view and my kids especially loved the bathtub.
Ardhitia B. N.
10.0
/ 10
My stay at the Shangri-La Hotel, Surabaya, was nothing short of perfect. The combination of luxurious accommodations, exceptional dining, and outstanding service made it a truly memorable experience. I would highly recommend this hotel to anyone looking for a luxurious stay in Surabaya.
In the Area
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Jl May Jend Sungkono 120, Sawahan, Surabaya, Jawa Timur, Indonesia, 60256
Main Facilities
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AC
Restaurant
24-Hour Front Desk
Parking
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Available Room Types in Shangri-La Surabaya
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Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
What's around Shangri-La Surabaya
Jl May Jend Sungkono 120, Sawahan, Surabaya, Jawa Timur, Indonesia, 60256
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Discover More About Shangri-La Surabaya
Location
Shangri-La Surabaya is a hotel in a good neighborhood, which is located at Sawahan.
About Shangri-La Surabaya
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Shangri-La Surabaya exclusively for you.
Shangri-La Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at Shangri-La Surabaya.
All facilities in Shangri-La Surabaya
Lobby
Exterior
Others
Hotel Services
- Concierge
- Money changer
- Medical service
- Laundry service
- Tours
- 24-hour security
- 24-hour Receptionist
Public Facilities
- Early check-in
- Parking
- Room service
- Coffee shop
- Safety deposit box
- Restaurant
Food and Drinks
- Buffet breakfast
- Continental breakfast
- Nightclub
Nearby Facilities
- ATM/Banking
- Hair salon
- Gift shop
Transportation
- Car rental
- Valet parking
Things to Do
- Health club
- Massage
General
- AC
Accessibilty
- Wheelchair accessible
Accommodation Policy & General Information in Shangri-La Surabaya
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | AC, Restaurant, 24-Hour Front Desk, Parking |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Shangri-La Surabaya | 363 |
Number of floors in Shangri-La Surabaya | 17 |
Another facilities in Shangri-La Surabaya | Concierge, Money changer, Medical service, Laundry service, Tours |
Frequently asked question in Shangri-La Surabaya
What are available facilities at Shangri-La Surabaya?
There are top facilites at Shangri-La Surabaya such as AC, Restaurant, 24-Hour Front Desk, Parking. (some may require extra charges)
What is normal check-in & check-out time at Shangri-La Surabaya?
The standard check-in time at Shangri-La Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Shangri-La Surabaya provide breakfast?
Yes, Shangri-La Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Shangri-La Surabaya have?
Shangri-La Surabaya is a 5.0-star hotel.
How many floors does Shangri-La Surabaya have?
Shangri-La Surabaya has 17 floors.
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More Reviews from Other Guests in Shangri-La Surabaya
Overall Ratings & Reviews Shangri-La Surabaya
Traveloka (2,119)
Other sources (219)
8.7
Very Good
From 2,119 reviews
Provided by travelers on
Cleanliness
9.1
Room Comfort
9.0
Meal
8.8
Location
9.0
Service and Facilites
9.0
People often mention about Shangri-La Surabaya
All
Staff Friendliness (43)
Bedroom (36)
Ambiance (35)
Room Space (35)
Hotel Area (35)
Bathroom (34)
Taste (32)
Distance to City Center (28)
Soundproof (27)
Family Friendly (26)
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Most Recent
Format
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Traveler Reviews Shangri-La Surabaya
Number of reviews per page
20
40
Customer reviews
RR
Roy R. Y.
9.7
/10
Reviewed 2 week(s) ago
Nice, clean...
Good location...
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Verified Traveler
Staycation
9.7
/10
Reviewed 2 week(s) ago
The on off button of the tv Remote didn't work. The glass provided in the room got a little bit broken here n there, when we told the front desk when we checked out, the staff apologized to us by giving us cookies as a token of apology. Hotel need to check regularly of the room
Find this review helpful?
S***s
Transit
10.0
/10
Reviewed 2 week(s) ago
The hotel staff were very friendly and very helpful when checking in.
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Verified Traveler
10.0
/10
Reviewed 3 week(s) ago
Nice hotel, clean, good, recommended
Find this review helpful?
Ardilla
10.0
/10
Reviewed 4 week(s) ago
Old hotel but the service is really great, the staff are friendly and responsive, the hotel is clean, Mr. Hartono, thank you for blowing up my child's life jacket. Thank you Shangri-La, it was a pleasant experience.
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e***i
10.0
/10
Reviewed 4 week(s) ago
Comfortable and clean hotel. Complete facilities. Worth the price.
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Lr
Lilis r.
10.0
/10
Reviewed 4 week(s) ago
I always stay here every month, the hotel is comfortable 🥰
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Dodi K.
Leisure
10.0
/10
Reviewed 6 week(s) ago
Awesome and good job!!!! Keep on that.
Find this review helpful?
MA
Mega A. R.
9.7
/10
Reviewed 7 week(s) ago
I really like the breakfast, it's delicious and varied👌
See original
1 people find it helpful
R***a
Staycation
8.4
/10
Reviewed 11 week(s) ago
Left behind items are already gone after only 2 hours huhu be careful and be more careful if you want to stay overnight here. Other star hotels in Surabaya if there are items left behind immediately call and give a warning this one on WA the response is slow hikss even though it is a 5 star quite disappointed with this experience but for the room the facilities and food are all okayeee
Read More
See original
Find this review helpful?
N***A
10.0
/10
Reviewed 11 week(s) ago
Enjoy a fun holiday even if your home is in Surabaya, still choose the Shangri-La Hotel to keep your children happy.
See original
1 people find it helpful
A***a
Business
8.5
/10
Reviewed 15 week(s) ago
One of the best luxurious hotels in Surabaya, easy access from the highway. Definitely will stay here again.
1 people find it helpful
YG
Yoga G.
Staycation
8.5
/10
Reviewed 16 week(s) ago
Your promotion so funny, after I stay at your hotel, I plan to stay again on July 14, 2025 but your price become higher than before and other Hotel
Find this review helpful?
Rudianto
Staycation
10.0
/10
Reviewed 17 week(s) ago
First stay at Shangrila and very memorable.
See original
1 people find it helpful
LY
Lenny Y.
9.7
/10
Reviewed 17 week(s) ago
The variety of side dishes on the buffet is not very tempting for children.
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Find this review helpful?
Er
Eka r. w.
10.0
/10
Reviewed 19 week(s) ago
The staffs are so friendly and helpful.
Find this review helpful?
F***a
10.0
/10
Reviewed 19 week(s) ago
All the best here, always satisfied.
See original
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T***y
Leisure
8.8
/10
Reviewed 21 week(s) ago
The room is spacious and comfortable. The staff is very friendly and helpful. This hotel is quite old, so it may need some touch.
Find this review helpful?
M***a
Staycation
8.5
/10
Reviewed 21 week(s) ago
The staff is friendly, but unfortunately there is no free valet, also the kids club is not well maintained, there are not many kinds of toys, the swimming pool looks old.
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W***g
Leisure
9.7
/10
Reviewed 21 week(s) ago
Impressed with the hotel cleanliness, very well maintained, and great service. All the people at the Horizon floor provide immaculate service. Will be back on my next Surabaya trip.
Find this review helpful?
Number of reviews per page
20
40
Ready to make up your mind?
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Copyright © 2025 Traveloka. All rights reserved
Overall Ratings & Reviews Shangri-La Surabaya
Traveloka (2,119)
Other sources (219)
8.7
Very Good
From 2,119 reviews
Provided by travelers on
Cleanliness
9.1
Room Comfort
9.0
Meal
8.8
Location
9.0
Service and Facilites
9.0
People often mention about Shangri-La Surabaya
All
Staff Friendliness (43)
Bedroom (36)
Ambiance (35)
Room Space (35)
Hotel Area (35)
Bathroom (34)
Taste (32)
Distance to City Center (28)
Soundproof (27)
Family Friendly (26)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Shangri-La Surabaya
Number of reviews per page
20
40
Customer reviews
RR
Roy R. Y.
9.7
/10
Reviewed 2 week(s) ago
Nice, clean...
Good location...
See original
Find this review helpful?
Verified Traveler
Staycation
9.7
/10
Reviewed 2 week(s) ago
The on off button of the tv Remote didn't work. The glass provided in the room got a little bit broken here n there, when we told the front desk when we checked out, the staff apologized to us by giving us cookies as a token of apology. Hotel need to check regularly of the room
Find this review helpful?
S***s
Transit
10.0
/10
Reviewed 2 week(s) ago
The hotel staff were very friendly and very helpful when checking in.
See original
Find this review helpful?
Verified Traveler
10.0
/10
Reviewed 3 week(s) ago
Nice hotel, clean, good, recommended
Find this review helpful?
Ardilla
10.0
/10
Reviewed 4 week(s) ago
Old hotel but the service is really great, the staff are friendly and responsive, the hotel is clean, Mr. Hartono, thank you for blowing up my child's life jacket. Thank you Shangri-La, it was a pleasant experience.
See original
Find this review helpful?
e***i
10.0
/10
Reviewed 4 week(s) ago
Comfortable and clean hotel. Complete facilities. Worth the price.
See original
Find this review helpful?
Lr
Lilis r.
10.0
/10
Reviewed 4 week(s) ago
I always stay here every month, the hotel is comfortable 🥰
See original
Find this review helpful?
Dodi K.
Leisure
10.0
/10
Reviewed 6 week(s) ago
Awesome and good job!!!! Keep on that.
Find this review helpful?
MA
Mega A. R.
9.7
/10
Reviewed 7 week(s) ago
I really like the breakfast, it's delicious and varied👌
See original
1 people find it helpful
R***a
Staycation
8.4
/10
Reviewed 11 week(s) ago
Left behind items are already gone after only 2 hours huhu be careful and be more careful if you want to stay overnight here. Other star hotels in Surabaya if there are items left behind immediately call and give a warning this one on WA the response is slow hikss even though it is a 5 star quite disappointed with this experience but for the room the facilities and food are all okayeee
Read More
See original
Find this review helpful?
N***A
10.0
/10
Reviewed 11 week(s) ago
Enjoy a fun holiday even if your home is in Surabaya, still choose the Shangri-La Hotel to keep your children happy.
See original
1 people find it helpful
A***a
Business
8.5
/10
Reviewed 15 week(s) ago
One of the best luxurious hotels in Surabaya, easy access from the highway. Definitely will stay here again.
1 people find it helpful
YG
Yoga G.
Staycation
8.5
/10
Reviewed 16 week(s) ago
Your promotion so funny, after I stay at your hotel, I plan to stay again on July 14, 2025 but your price become higher than before and other Hotel
Find this review helpful?
Rudianto
Staycation
10.0
/10
Reviewed 17 week(s) ago
First stay at Shangrila and very memorable.
See original
1 people find it helpful
LY
Lenny Y.
9.7
/10
Reviewed 17 week(s) ago
The variety of side dishes on the buffet is not very tempting for children.
See original
Find this review helpful?
Er
Eka r. w.
10.0
/10
Reviewed 19 week(s) ago
The staffs are so friendly and helpful.
Find this review helpful?
F***a
10.0
/10
Reviewed 19 week(s) ago
All the best here, always satisfied.
See original
Find this review helpful?
T***y
Leisure
8.8
/10
Reviewed 21 week(s) ago
The room is spacious and comfortable. The staff is very friendly and helpful. This hotel is quite old, so it may need some touch.
Find this review helpful?
M***a
Staycation
8.5
/10
Reviewed 21 week(s) ago
The staff is friendly, but unfortunately there is no free valet, also the kids club is not well maintained, there are not many kinds of toys, the swimming pool looks old.
See original
Find this review helpful?
W***g
Leisure
9.7
/10
Reviewed 21 week(s) ago
Impressed with the hotel cleanliness, very well maintained, and great service. All the people at the Horizon floor provide immaculate service. Will be back on my next Surabaya trip.
Find this review helpful?
Number of reviews per page
20
40