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The Botanica Sanctuary
8.9
/10
Very Good
2,216 reviews
What Guests Say About Their Stay
Ambiance (174)
Staff Friendliness (171)
Bedroom (169)
Hotel Area (168)
Selvi
9.1
/ 10
If you are looking for a getaway from the city to get some fresh air and calm vibes then, you should visit this hotel. The check in process was easy..the staffs were friendly and professional. They served us with welcome drinks at the lobby before we enter our room. We were in love with the design of the room and the comfort it provided. Do not forget to book the room with breakfast because the food was great! All in all, the hotel is that amazing..we will definitely come back! Thanks The Botanica Sanctuary for your kind hospitality!
Hermin S.
9.7
/ 10
The hotel is amazing as always. The weather is always breeze cool. The kids' pool is very warm. Breakfast was top-notch! A lot of options and tastes great!
M***i
10.0
/ 10
the service during check-in was very friendly and helpful in the check-in process. The place is nice, clean and comfortable for family gatherings, there is also a separate place for prayer which is rare in hotels 👍.
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M***M
10.0
/ 10
Hotel staff are very friendly. provide explanations to guests who want to check in, we happened to stay on a long weekend so the room availability was quite full. so we walked around the hotel area. there are quite a lot of games there are Mini Golf, Badminton, Fun Futsal, Archer, and Pinball Target, besides that there is a cold, warm and hot swimming pool..
we will come back again if we have free time. thank you Botanica
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R***a
9.0
/ 10
It's been my 3rd staycation here. It's really comfortable and fun. The last time I celebrated my wife's birthday and wrote a special request, it turned out to be granted, I was so happy! Top service, especially thank you very much Kak Devi (ORO) for your support in helping to surprise my wife's birthday 🙏🏻
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In the Area
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Jl. Taman Safari No. 101, Kp. Baru Tegal. Desa Cibereum, Cisarua, Bogor, Cisarua, Puncak, Jawa Barat, Indonesia, 16750
Main Facilities
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This accommodation offers:
Outdoor pool
Outdoor heated pool
Poolside bar
Bar
Children play area
Children pool
Bicycle rental
Swimming pool
Laundry service
Fitness center
Restaurant
Luggage storage
Elevator
Family room
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
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What's around The Botanica Sanctuary
Jl. Taman Safari No. 101, Kp. Baru Tegal. Desa Cibereum, Cisarua, Bogor, Cisarua, Puncak, Jawa Barat, Indonesia, 16750
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Discover More About The Botanica Sanctuary
Location
The Botanica Sanctuary is located in area / city Cisarua.
About The Botanica Sanctuary
The Botanica Sanctuary is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.
This hotel is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from The Botanica Sanctuary exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
The Botanica Sanctuary is a hotel with great comfort and excellent service according to most hotel's guests.
Enjoy luxurious treats and incomparable experience by staying at The Botanica Sanctuary.
All facilities in The Botanica Sanctuary
Bar, Cafe and Lounge
Swimming Pool
Entertainment Facility
Functional Hall
Lobby
Food and Drinks
- Restaurant with AC
- A la carte dinner
- A la carte lunch
- Bar
- Breakfast
- Buffet breakfast
- Cafe
- Dining area
- Hot breakfast
- Poolside bar
- Show cooking restaurant
- Snacks
- Vegetarian meal
General
- AC
- Ballroom
- Banquet
- Connecting rooms
- Family room
- Fireplace in lobby
- Non-smoking room
- Swimming pool
- Rooftop terrace
- Smoking area
- Terrace
Public Facilities
- Parking
- Coffee shop
- Elevator
- 24-hour room service
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
Things to Do
- Children play area
- Fitness center
- Garden
- Massage
- Outdoor facilities
- Outdoor heated pool
- Outdoor pool
- Pool sun loungers
- Sauna
- Spa
In-room Facilities
- Bathrobe
- Bathtub
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Minibar
- Separate shower and tub
- Shower
- TV
Hotel Services
- Bellhop
- Concierge
- Front desk
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Multilingual staff
- Newspaper in lobby
- Wedding service
Business Facilities
- Conference room
- Meeting facilities
- Photocopier
- Projector
Connectivity
- INTERNATIONAL_CALL
- Internet point
- Free WiFi
Transportation
- Bicycle rental
- Valet parking (surcharge)
Accessibilty
- Accessible bathroom
- Wheelchair accessible
Kids and Pets
- CRIBS
- Highchairs
Family-friendly Facilities
- Children pool
Nearby Facilities
- ATM/Banking
Accommodation Policy & General Information in The Botanica Sanctuary
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Deposit
Deposit IDR 500,000 is required upon check-in. The accommodation accepts cash, debit or credit card.
Early Check-in
You're not allowed to check-in before the accommodation’s check-in time.
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General Information
Popular Facilities | |
Check-In / Check-Out Time | From 15:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at The Botanica Sanctuary | 166 |
Number of floors in The Botanica Sanctuary | 6 |
Another facilities in The Botanica Sanctuary | Restaurant with AC, A la carte dinner, A la carte lunch, Bar, Breakfast |
Frequently asked question in The Botanica Sanctuary
What is normal check-in & check-out time at The Botanica Sanctuary?
The standard check-in time at The Botanica Sanctuary is starting from From 15:00 while the latest check-out time is at Before 12:00
Does The Botanica Sanctuary provide breakfast?
Yes, The Botanica Sanctuary provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does The Botanica Sanctuary have?
The Botanica Sanctuary is a 5.0-star hotel.
How many floors does The Botanica Sanctuary have?
The Botanica Sanctuary has 6 floors.
How many rooms does The Botanica Sanctuary have?
The Botanica Sanctuary has 166 rooms in total.
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More Reviews from Other Guests in The Botanica Sanctuary
Overall Ratings & Reviews The Botanica Sanctuary
Traveloka (2,190)
Other sources (26)
8.9
Very Good
From 2,190 reviews
Provided by travelers on
Cleanliness
9.3
Room Comfort
9.2
Meal
9.0
Location
9.1
Service and Facilites
9.1
People often mention about The Botanica Sanctuary
All
Ambiance (131)
Staff Friendliness (130)
Bedroom (125)
Hotel Area (117)
Bathroom (116)
Family Friendly (108)
Surroundings (106)
Room Space (99)
Variety (99)
Taste (97)
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Most Recent
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Traveler Reviews The Botanica Sanctuary
Number of reviews per page
20
40
Customer reviews
F***a
Business
8.5
/10
Reviewed 2 day(s) ago
Good service, cozy place to stay
Find this review helpful?
D***n
Staycation
9.4
/10
Reviewed 2 week(s) ago
the room size is too small...not enough children's games...
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Accommodation's Reply
24 Oct 2025
"Dear our Valued guest,
Thank you for taking the time to share your input with us.
We truly value your feedback as it helps us improve and provide a better experience for all our guests.
If there’s anything else you’d like to share, please don’t hesitate to reach out.
We hope to have the pleasure of welcoming you back soon!""
Sincerely yours,
Handy Bunardy
General Manager"
S***i
Leisure
9.1
/10
Reviewed 2 week(s) ago
The hotel staff is very friendly and helpful. The view is also very beautiful 😍 It is very close to access to Bogor Safari Park. I want to stay here again next time✨
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+2
1 people find it helpful
Accommodation's Reply
17 Oct 2025
"Dear Valued Guest,
Thanks for leaving us such a wonderful review.
We are thrilled that you loved your experience at The Botanica Sanctuary.
Our team will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thank you for your kind words and we look forward to seeing you again.
Naturally Yours,
Handy Bunardy
General Manager"
H***K
Staycation
9.4
/10
Reviewed 2 week(s) ago
stayed here for only 1 night, but the experience was very pleasant. I arrived on weekend so bare in mind that the hotel quite crowded, I waited like 30 minutes passed 3pm to be able to get the room.
Overall the room very clean, the staff also very nice and helpful. just 1 thing to notice that this hotel is in the taman safari area, so the traffic usually quite bad during weekend.
Read More
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Accommodation's Reply
17 Oct 2025
"Dear Valued Guest,
Thanks for leaving us such a wonderful review.
We are thrilled that you loved your experience at The Botanica Sanctuary.
Our team will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thank you for your kind words and we look forward to seeing you again.
Naturally Yours,
Handy Bunardy
General Manager"
Verified Traveler
10.0
/10
Reviewed 2 week(s) ago
Good, nice, aesthetic, delicious food, complete. Definitely coming back😍
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Find this review helpful?
Accommodation's Reply
17 Oct 2025
"Dear Valued Guest,
Thanks for leaving us such a wonderful review.
We are thrilled that you loved your experience at The Botanica Sanctuary.
Our team will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thank you for your kind words and we look forward to seeing you again.
Naturally Yours,
Handy Bunardy
General Manager"
A***o
Leisure
5.8
/10
Reviewed 2 week(s) ago
I’m writing this review in the middle of the night because I simply can’t sleep. The air conditioning in my room is unbearably warm, and my complaint about it was not taken seriously. I came here expecting to rest comfortably, but instead I’m wide awake, sweating, and frustrated.
I’m staying in The Valley Suite under the Play and Stay Package — the most expensive package this hotel offers — yet the experience has been terrible. Everything was already unpacked, so moving rooms wasn’t even an option, and they didn’t even offer it either.
Right now, as I write this, I’m still in the same uncomfortable room, unable to rest. I honestly don’t know what else to do except share how disappointing this stay has been. Such a bad, bad experience for what’s supposed to be a premium hotel.
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Accommodation's Reply
17 Oct 2025
Dear Valued Guest,
Warm Greetings from The Botanica Sanctuary,
Thank you for staying with us at The Botanica Sanctuary and for posting your detailed feedback.
I am truly regret that this visit did not meet your expectations with the series of inconveniences and disappointments it caused.
Learn more details about your experience,
we have shared it with concerned Department for immediate rectification.
Rest assured that your feedback is critical to our success in providing consistent service and also how to improve our facilities and our services over time.
Please accept our apologies for aspects below expectations.
We hope you will give preference to our hotel again on your next trip to Puncak and will be happy to welcome you back and show that we care about your voice through our commitment to improvement.
Warm regards,
Handy Bunardy,
General Manager
LH
Lidya H.
10.0
/10
Reviewed 2 week(s) ago
This hotel is truly a complete package. The kids are even addicted and want to come back.
The bathtub even has bubble soap and bath salts for soaking.
The breakfast menu is so delicious, I can't even eat it all.
The view is beautiful, and the air is fresh. It's just that because it's a bit lower than the peak, it's not as cold as at the top.
And the Safari Park is very close.
God willing, I'll have the time and luck to come back here again.
Thank you Botanica 🥰
Read More
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Accommodation's Reply
17 Oct 2025
"Dear Valued Guest,
Thanks for leaving us such a wonderful review.
We are thrilled that you loved your experience at The Botanica Sanctuary.
Our team will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thank you for your kind words and we look forward to seeing you again.
Naturally Yours,
Handy Bunardy
General Manager"
M***a
Leisure
9.4
/10
Reviewed 3 week(s) ago
The staff are very actively helpful
1 people find it helpful
Accommodation's Reply
17 Oct 2025
"Dear Valued Guest,
Thanks for leaving us such a wonderful review.
We are thrilled that you loved your experience at The Botanica Sanctuary.
Our team will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thank you for your kind words and we look forward to seeing you again.
Naturally Yours,
Handy Bunardy
General Manager"
G***a
9.4
/10
Reviewed 3 week(s) ago
Stayed 1 night at The Botanica Sanctuary. The view from the peak was stunning, and the room was cozy and spacious because I stayed in a unique corner room. The hotel's modern design and cool natural atmosphere were really nice, and chilling on the balcony was also great. The bathtub was spacious and very comfortable, just make sure to close the window because it's visible from outside.
The best part: the breakfast! The variety was plentiful and delicious. It's the definition of a family hotel: they're super responsive and proactive, accommodating even the kids' needs, making the morning a happy one. 🌿✨
But check-in was busy and took a long time, even though I checked in at 6 PM. My luggage wasn't delivered until an hour later because I didn't write down my room number. The swimming pool is also very crowded on weekends, so it's a bit less relaxing. I even left some breast milk in the freezer, but it wasn't frozen when I got it 😅.
Overall, it's still okay for a short getaway, but be prepared to be extra patient if you come on a weekend.
Read More
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2 people find it helpful
Accommodation's Reply
09 Oct 2025
"Dear Valued Guest,
We would like to thank you for sharing this superb feedback about your recent stay at The Botanica Sanctuary. We are truly delighted to have had you as our guest.
We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at The Botanica Sanctuary.
Naturally yours,
Handy Bunardy
General Manager"
Verified Traveler
Staycation
9.4
/10
Reviewed 3 week(s) ago
Staffs was friendly, room and hotel area was clean 👍
Find this review helpful?
Accommodation's Reply
09 Oct 2025
"Dear Valued Guest,
We would like to thank you for sharing this superb feedback about your recent stay at The Botanica Sanctuary. We are truly delighted to have had you as our guest.
We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at The Botanica Sanctuary.
Naturally yours,
Handy Bunardy
General Manager"
Verified Traveler
Staycation
9.4
/10
Reviewed 3 week(s) ago
Nice wonderful hotel. Very peaceful
1 people find it helpful
Accommodation's Reply
09 Oct 2025
"Dear Valued Guest,
We would like to thank you for sharing this superb feedback about your recent stay at The Botanica Sanctuary. We are truly delighted to have had you as our guest.
We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at The Botanica Sanctuary.
Naturally yours,
Handy Bunardy
General Manager"
A***l
9.6
/10
Reviewed 3 week(s) ago
It's fun, the kids are happy, the place is very comfortable.
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Find this review helpful?
Accommodation's Reply
09 Oct 2025
"Dear Valued Guest,
We would like to thank you for sharing this superb feedback about your recent stay at The Botanica Sanctuary. We are truly delighted to have had you as our guest.
We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at The Botanica Sanctuary.
Naturally yours,
Handy Bunardy
General Manager"
M***s
Staycation
10.0
/10
Reviewed 4 week(s) ago
It's a really comfortable vacation here with the kids. It's not too far from the safari park, but you can still enjoy the cool air. The staff are also very friendly and the food is delicious. If I go to Puncak again, I'll definitely come back.
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Accommodation's Reply
09 Oct 2025
"Dear Valued Guest,
We would like to thank you for sharing this superb feedback about your recent stay at The Botanica Sanctuary. We are truly delighted to have had you as our guest.
We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at The Botanica Sanctuary.
Naturally yours,
Handy Bunardy
General Manager"
RS
RINI S.
9.6
/10
Reviewed 4 week(s) ago
all ambience is good but the food is so so..great service
Find this review helpful?
Accommodation's Reply
09 Oct 2025
"Dear Valued Guest,
We would like to thank you for sharing this superb feedback about your recent stay at The Botanica Sanctuary. We are truly delighted to have had you as our guest.
We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at The Botanica Sanctuary.
Naturally yours,
Handy Bunardy
General Manager"
Verified Traveler
Leisure
10.0
/10
Reviewed 4 week(s) ago
My family will come to this hotel again. The staff were kind and very helpful.
1 people find it helpful
Accommodation's Reply
04 Oct 2025
"Dear Valued Guest,
We would like to thank you for sharing this superb feedback about your recent stay at The Botanica Sanctuary. We are truly delighted to have had you as our guest.
We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at The Botanica Sanctuary.
Naturally yours,
Handy Bunardy
General Manager"
Verified Traveler
Staycation
9.7
/10
Reviewed 4 week(s) ago
All the staff was good and friendly.
Find this review helpful?
Accommodation's Reply
01 Oct 2025
"Dear Valued Guest,
We would like to thank you for sharing this superb feedback about your recent stay at The Botanica Sanctuary. We are truly delighted to have had you as our guest.
We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at The Botanica Sanctuary.
Naturally yours,
Handy Bunardy
General Manager"
Verified Traveler
10.0
/10
Reviewed 5 week(s) ago
Everything was fine, but the hairdryer wasn't hot enough. It was fine in the other room before, but yesterday's room was different, so the one I got wasn't as good. Thanks
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Accommodation's Reply
24 Sep 2025
"Dear our Valued guest,
Thank you for taking the time to share your input with us.
We truly value your feedback as it helps us improve and provide a better experience for all our guests.
If there’s anything else you’d like to share, please don’t hesitate to reach out.
We hope to have the pleasure of welcoming you back soon!""
Sincerely yours,
Handy Bunardy
General Manager"
r
rahma
Staycation
10.0
/10
Reviewed 7 week(s) ago
Highly recommended, great for honeymoon, kids friendly, great for family staycation, all the breakfasts are delicious, staff are friendly, helpful overall, OK😍😍😎😎
See original
1 people find it helpful
Accommodation's Reply
21 Sep 2025
"Dear Valued Guest,
We would like to thank you for sharing this superb feedback about your recent stay at The Botanica Sanctuary. We are truly delighted to have had you as our guest.
We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at The Botanica Sanctuary.
Naturally yours,
Handy Bunardy
General Manager"
AJ
Aldy J.
Staycation
10.0
/10
Reviewed 7 week(s) ago
Very honest and recommended place
See original
1 people find it helpful
Accommodation's Reply
21 Sep 2025
"Dear Valued Guest,
We would like to thank you for sharing this superb feedback about your recent stay at The Botanica Sanctuary. We are truly delighted to have had you as our guest.
We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at The Botanica Sanctuary.
Naturally yours,
Handy Bunardy
General Manager"
m***h
Staycation
6.7
/10
Reviewed 7 week(s) ago
Two nights in the Valley Suite for 2.6 million rupiah per night, but still a 500,000 rupiah deposit is required. Some 5-star hotels require no deposit. This delay in check-in and check-out is due to the deposit. There are no gym facilities. There are not enough children's games. Breakfast is not very varied. The pool is heated. It's nice.
Read More
See original
Find this review helpful?
Accommodation's Reply
21 Sep 2025
"Dear our Valued guest,
Thank you for taking the time to share your input with us.
We truly value your feedback as it helps us improve and provide a better experience for all our guests.
If there’s anything else you’d like to share, please don’t hesitate to reach out.
We hope to have the pleasure of welcoming you back soon!""
Sincerely yours,
Handy Bunardy
General Manager"
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews The Botanica Sanctuary
Traveloka (2,190)
Other sources (26)
8.9
Very Good
From 2,190 reviews
Provided by travelers on
Cleanliness
9.3
Room Comfort
9.2
Meal
9.0
Location
9.1
Service and Facilites
9.1
People often mention about The Botanica Sanctuary
All
Ambiance (131)
Staff Friendliness (130)
Bedroom (125)
Hotel Area (117)
Bathroom (116)
Family Friendly (108)
Surroundings (106)
Room Space (99)
Variety (99)
Taste (97)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews The Botanica Sanctuary
Number of reviews per page
20
40
Customer reviews
F***a
Business
8.5
/10
Reviewed 2 day(s) ago
Good service, cozy place to stay
Find this review helpful?
D***n
Staycation
9.4
/10
Reviewed 2 week(s) ago
the room size is too small...not enough children's games...
See original
Find this review helpful?
Accommodation's Reply
24 Oct 2025
"Dear our Valued guest,
Thank you for taking the time to share your input with us.
We truly value your feedback as it helps us improve and provide a better experience for all our guests.
If there’s anything else you’d like to share, please don’t hesitate to reach out.
We hope to have the pleasure of welcoming you back soon!""
Sincerely yours,
Handy Bunardy
General Manager"
S***i
Leisure
9.1
/10
Reviewed 2 week(s) ago
The hotel staff is very friendly and helpful. The view is also very beautiful 😍 It is very close to access to Bogor Safari Park. I want to stay here again next time✨
See original
+2
1 people find it helpful
Accommodation's Reply
17 Oct 2025
"Dear Valued Guest,
Thanks for leaving us such a wonderful review.
We are thrilled that you loved your experience at The Botanica Sanctuary.
Our team will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thank you for your kind words and we look forward to seeing you again.
Naturally Yours,
Handy Bunardy
General Manager"
H***K
Staycation
9.4
/10
Reviewed 2 week(s) ago
stayed here for only 1 night, but the experience was very pleasant. I arrived on weekend so bare in mind that the hotel quite crowded, I waited like 30 minutes passed 3pm to be able to get the room.
Overall the room very clean, the staff also very nice and helpful. just 1 thing to notice that this hotel is in the taman safari area, so the traffic usually quite bad during weekend.
Read More
Find this review helpful?
Accommodation's Reply
17 Oct 2025
"Dear Valued Guest,
Thanks for leaving us such a wonderful review.
We are thrilled that you loved your experience at The Botanica Sanctuary.
Our team will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thank you for your kind words and we look forward to seeing you again.
Naturally Yours,
Handy Bunardy
General Manager"
Verified Traveler
10.0
/10
Reviewed 2 week(s) ago
Good, nice, aesthetic, delicious food, complete. Definitely coming back😍
See original
Find this review helpful?
Accommodation's Reply
17 Oct 2025
"Dear Valued Guest,
Thanks for leaving us such a wonderful review.
We are thrilled that you loved your experience at The Botanica Sanctuary.
Our team will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thank you for your kind words and we look forward to seeing you again.
Naturally Yours,
Handy Bunardy
General Manager"
A***o
Leisure
5.8
/10
Reviewed 2 week(s) ago
I’m writing this review in the middle of the night because I simply can’t sleep. The air conditioning in my room is unbearably warm, and my complaint about it was not taken seriously. I came here expecting to rest comfortably, but instead I’m wide awake, sweating, and frustrated.
I’m staying in The Valley Suite under the Play and Stay Package — the most expensive package this hotel offers — yet the experience has been terrible. Everything was already unpacked, so moving rooms wasn’t even an option, and they didn’t even offer it either.
Right now, as I write this, I’m still in the same uncomfortable room, unable to rest. I honestly don’t know what else to do except share how disappointing this stay has been. Such a bad, bad experience for what’s supposed to be a premium hotel.
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Accommodation's Reply
17 Oct 2025
Dear Valued Guest,
Warm Greetings from The Botanica Sanctuary,
Thank you for staying with us at The Botanica Sanctuary and for posting your detailed feedback.
I am truly regret that this visit did not meet your expectations with the series of inconveniences and disappointments it caused.
Learn more details about your experience,
we have shared it with concerned Department for immediate rectification.
Rest assured that your feedback is critical to our success in providing consistent service and also how to improve our facilities and our services over time.
Please accept our apologies for aspects below expectations.
We hope you will give preference to our hotel again on your next trip to Puncak and will be happy to welcome you back and show that we care about your voice through our commitment to improvement.
Warm regards,
Handy Bunardy,
General Manager
LH
Lidya H.
10.0
/10
Reviewed 2 week(s) ago
This hotel is truly a complete package. The kids are even addicted and want to come back.
The bathtub even has bubble soap and bath salts for soaking.
The breakfast menu is so delicious, I can't even eat it all.
The view is beautiful, and the air is fresh. It's just that because it's a bit lower than the peak, it's not as cold as at the top.
And the Safari Park is very close.
God willing, I'll have the time and luck to come back here again.
Thank you Botanica 🥰
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Accommodation's Reply
17 Oct 2025
"Dear Valued Guest,
Thanks for leaving us such a wonderful review.
We are thrilled that you loved your experience at The Botanica Sanctuary.
Our team will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thank you for your kind words and we look forward to seeing you again.
Naturally Yours,
Handy Bunardy
General Manager"
M***a
Leisure
9.4
/10
Reviewed 3 week(s) ago
The staff are very actively helpful
1 people find it helpful
Accommodation's Reply
17 Oct 2025
"Dear Valued Guest,
Thanks for leaving us such a wonderful review.
We are thrilled that you loved your experience at The Botanica Sanctuary.
Our team will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thank you for your kind words and we look forward to seeing you again.
Naturally Yours,
Handy Bunardy
General Manager"
G***a
9.4
/10
Reviewed 3 week(s) ago
Stayed 1 night at The Botanica Sanctuary. The view from the peak was stunning, and the room was cozy and spacious because I stayed in a unique corner room. The hotel's modern design and cool natural atmosphere were really nice, and chilling on the balcony was also great. The bathtub was spacious and very comfortable, just make sure to close the window because it's visible from outside.
The best part: the breakfast! The variety was plentiful and delicious. It's the definition of a family hotel: they're super responsive and proactive, accommodating even the kids' needs, making the morning a happy one. 🌿✨
But check-in was busy and took a long time, even though I checked in at 6 PM. My luggage wasn't delivered until an hour later because I didn't write down my room number. The swimming pool is also very crowded on weekends, so it's a bit less relaxing. I even left some breast milk in the freezer, but it wasn't frozen when I got it 😅.
Overall, it's still okay for a short getaway, but be prepared to be extra patient if you come on a weekend.
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2 people find it helpful
Accommodation's Reply
09 Oct 2025
"Dear Valued Guest,
We would like to thank you for sharing this superb feedback about your recent stay at The Botanica Sanctuary. We are truly delighted to have had you as our guest.
We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at The Botanica Sanctuary.
Naturally yours,
Handy Bunardy
General Manager"
Verified Traveler
Staycation
9.4
/10
Reviewed 3 week(s) ago
Staffs was friendly, room and hotel area was clean 👍
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Accommodation's Reply
09 Oct 2025
"Dear Valued Guest,
We would like to thank you for sharing this superb feedback about your recent stay at The Botanica Sanctuary. We are truly delighted to have had you as our guest.
We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at The Botanica Sanctuary.
Naturally yours,
Handy Bunardy
General Manager"
Verified Traveler
Staycation
9.4
/10
Reviewed 3 week(s) ago
Nice wonderful hotel. Very peaceful
1 people find it helpful
Accommodation's Reply
09 Oct 2025
"Dear Valued Guest,
We would like to thank you for sharing this superb feedback about your recent stay at The Botanica Sanctuary. We are truly delighted to have had you as our guest.
We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at The Botanica Sanctuary.
Naturally yours,
Handy Bunardy
General Manager"
A***l
9.6
/10
Reviewed 3 week(s) ago
It's fun, the kids are happy, the place is very comfortable.
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Accommodation's Reply
09 Oct 2025
"Dear Valued Guest,
We would like to thank you for sharing this superb feedback about your recent stay at The Botanica Sanctuary. We are truly delighted to have had you as our guest.
We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at The Botanica Sanctuary.
Naturally yours,
Handy Bunardy
General Manager"
M***s
Staycation
10.0
/10
Reviewed 4 week(s) ago
It's a really comfortable vacation here with the kids. It's not too far from the safari park, but you can still enjoy the cool air. The staff are also very friendly and the food is delicious. If I go to Puncak again, I'll definitely come back.
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Accommodation's Reply
09 Oct 2025
"Dear Valued Guest,
We would like to thank you for sharing this superb feedback about your recent stay at The Botanica Sanctuary. We are truly delighted to have had you as our guest.
We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at The Botanica Sanctuary.
Naturally yours,
Handy Bunardy
General Manager"
RS
RINI S.
9.6
/10
Reviewed 4 week(s) ago
all ambience is good but the food is so so..great service
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Accommodation's Reply
09 Oct 2025
"Dear Valued Guest,
We would like to thank you for sharing this superb feedback about your recent stay at The Botanica Sanctuary. We are truly delighted to have had you as our guest.
We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at The Botanica Sanctuary.
Naturally yours,
Handy Bunardy
General Manager"
Verified Traveler
Leisure
10.0
/10
Reviewed 4 week(s) ago
My family will come to this hotel again. The staff were kind and very helpful.
1 people find it helpful
Accommodation's Reply
04 Oct 2025
"Dear Valued Guest,
We would like to thank you for sharing this superb feedback about your recent stay at The Botanica Sanctuary. We are truly delighted to have had you as our guest.
We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at The Botanica Sanctuary.
Naturally yours,
Handy Bunardy
General Manager"
Verified Traveler
Staycation
9.7
/10
Reviewed 4 week(s) ago
All the staff was good and friendly.
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Accommodation's Reply
01 Oct 2025
"Dear Valued Guest,
We would like to thank you for sharing this superb feedback about your recent stay at The Botanica Sanctuary. We are truly delighted to have had you as our guest.
We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at The Botanica Sanctuary.
Naturally yours,
Handy Bunardy
General Manager"
Verified Traveler
10.0
/10
Reviewed 5 week(s) ago
Everything was fine, but the hairdryer wasn't hot enough. It was fine in the other room before, but yesterday's room was different, so the one I got wasn't as good. Thanks
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Accommodation's Reply
24 Sep 2025
"Dear our Valued guest,
Thank you for taking the time to share your input with us.
We truly value your feedback as it helps us improve and provide a better experience for all our guests.
If there’s anything else you’d like to share, please don’t hesitate to reach out.
We hope to have the pleasure of welcoming you back soon!""
Sincerely yours,
Handy Bunardy
General Manager"
r
rahma
Staycation
10.0
/10
Reviewed 7 week(s) ago
Highly recommended, great for honeymoon, kids friendly, great for family staycation, all the breakfasts are delicious, staff are friendly, helpful overall, OK😍😍😎😎
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1 people find it helpful
Accommodation's Reply
21 Sep 2025
"Dear Valued Guest,
We would like to thank you for sharing this superb feedback about your recent stay at The Botanica Sanctuary. We are truly delighted to have had you as our guest.
We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at The Botanica Sanctuary.
Naturally yours,
Handy Bunardy
General Manager"
AJ
Aldy J.
Staycation
10.0
/10
Reviewed 7 week(s) ago
Very honest and recommended place
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1 people find it helpful
Accommodation's Reply
21 Sep 2025
"Dear Valued Guest,
We would like to thank you for sharing this superb feedback about your recent stay at The Botanica Sanctuary. We are truly delighted to have had you as our guest.
We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at The Botanica Sanctuary.
Naturally yours,
Handy Bunardy
General Manager"
m***h
Staycation
6.7
/10
Reviewed 7 week(s) ago
Two nights in the Valley Suite for 2.6 million rupiah per night, but still a 500,000 rupiah deposit is required. Some 5-star hotels require no deposit. This delay in check-in and check-out is due to the deposit. There are no gym facilities. There are not enough children's games. Breakfast is not very varied. The pool is heated. It's nice.
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Accommodation's Reply
21 Sep 2025
"Dear our Valued guest,
Thank you for taking the time to share your input with us.
We truly value your feedback as it helps us improve and provide a better experience for all our guests.
If there’s anything else you’d like to share, please don’t hesitate to reach out.
We hope to have the pleasure of welcoming you back soon!""
Sincerely yours,
Handy Bunardy
General Manager"
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