ANA InterContinental TOKYO by IHG, an IHG Hotel

Amazing stay

Service was impeccible, hotel very nice, breakfast was amazing!!!! Thank you!

Close to many subway lines and not super crowded!

Very dated hotel. Rooms are newer but the lounge above is nothing special. The check in process was an awful experience. Not worth staying at this hotel as there are many others. Very disappointing considering it’s an intercontinental hotel.

Sadly our wonderful experience was completely undone after we were charged a very unexpected (and unexplained) $1500 cancellation for a restaurant booking. Be extremely careful with their Concierge team.

Wonderful stay. Clean property.

An exceptional hotel for our last night in Japan. After traversing Japans countryside...it felt good to be at the ANa. Staff were extremely polite and helpful at all times. The room furnishings and views were spectacular. I will definitely revisit.

Wonderful hotel, with exceptional restaurant choices, from the cafe to the very elegant Chinese restaurant and fine steak house.

Truly a 5 star hotel.

Fabulous hotel located in the heart of Roppongi. Stayed in

Horrible stay, I do not spend this money for this service !

Every aspect of the stay was perfect from start to finish, the Reception Staff greeting you at check-in, House keeping standards, the variety of Dining options, Breakfast is a must as both Western and Japanese options are available. It is luxury !

Amazing place! The rooms were updated with wonderful amenities, and the layout makes it especially spacious - we looked forward to coming back every day from sightseeing to our rooms! The breakfast buffet was outstanding in terms of variety and freshness! And the hospitality was through the roof. We would definitely stay at this location again in the future.

Lounge is worth the extra cost to book the lounge floor I don’t need to be in the middle of all the action in Ginza or Shibuya but easily accessible from here Short walk to Roppongi and Akasaka is literally across the street Bed was a little too firm for my liking but everything else made up for that

Great hotel with all the amenities you need and lovely big rooms. Breakfast buffet was great. Close enough to the train station but not much around the hotel in terms of food/shopping so not super convenient. My only complaint would be that the hotel is situated directly next to a busy motorway and the hotel is not properly soundproofed. We could hear cars passing by all night and were woken up many times by sirens. Otherwise a great stay but not ideal for light sleepers.

Really enjoyed the location and cleanliness and friendly staff. Food was also very good.

I recently stayed at the ANA Intercontinental on my first trip to Tokyo as a solo traveler. The newly renovated rooms cannot be beat (I had a Premium King Suite). Combined with the location close to the lovely Minato and Akasaka areas, the multitude of quality restaurants within the hotel, and the footsteps to the Tokyo Metro system, I will never stay anywhere else when visiting Tokyo.

The hotel and rooms were nice as were the check in teams. However the staff in the executive lounge (not all) were very average ans

Very beautiful property. Exactly what we were looking for when we booked the stay.

While the location and facilities were undeniably impressive, my overall experience was disappointing due to the poor service standards. It became clear very quickly that the hotel was severely understaffed, especially given the large number of guests it was accommodating. This imbalance resulted in long waits and frustrating delays throughout my stay. One of the most frustrating moments was at the lounge, where I had to wait for 15 minutes just to check out. Even finding a table there was a challenge, as the space seemed overwhelmed by the volume of guests. Similarly, my experience at the main restaurant during breakfast was far from pleasant. After ordering coffee, I waited over 10 minutes without any sign of it arriving. Eventually, I had to walk over to a coffee corner staff member to remind them about my order—something that should have been handled seamlessly. While the hotel’s facilities were well-maintained and its location convenient for exploring the area, these positives were overshadowed by the lack of adequate staffing and the resulting inefficiency. The constant need to queue or wait for basic services made my stay stressful rather than enjoyable. Unfortunately, I cannot recommend this hotel to others, as attentive and efficient service is a fundamental part of any good hospitality experience—and this hotel fell short in that regard.