GRAND BASE Iolani

New, modern property. Has a washing machine and a shower/bathroom that also acts as a clothes dryer. Close to train station and supermarket. No lift for 2nd floor. Though we didnt have a car, there was one available space that was free.

Great everything, 5 min away from Beppu station and near shopping area's. Keep up the good work!!

It's a stylish hotel and the interior design is new and comfortable. However, the house keeping didn't do the job well. Potato chip under the sofa and the edge of cushion. The floor was not wiped, and some hairs found on my bedding. Table had juice residual (sticky). My room wifi not working. The most terrible area is the toilet, toilet board is not clean and ventilation is not working, the smell not disappear for 2 days. I really like the size and the setup of the room, but the cleaniness is terrible.

One of the best hotel rooms I've stayed in. Spacious, fully furnished with large beds, dining table, sofa, large fridge and cooking facilities. This is a self-check-in hotel so you will have to fill up all the details yourself and use an intercom to talk to a service agent. Very limited parking of only two spaces. Limited shopping and dining options in the very quiet area.

Good location and place, but bad customer service. Clean place with beds, kitchenette, shower, and washing machine. A major hiccup - bad customer service. Unmanned accommodation, so had to contact customer service via the tablet in the lobby entrance for any issue. No hot water for shower on winter night. Customer service staff unhelpful and bad attitude. Claimed that we didn't follow instructions. Contacted Hotels.com customer service agent, equally bad. 1st agent tried to brush me off by saying that he would give me 67 bucks to end case. Literally treating me like a beggar. Had to get 2-3 agents for someone to get hotel staff to do the right thing. Ended up the room tablet (with all instructions) was spoilt when technician came to check heater. Technician who came by was helpful and took time to explain workaround approach and how to make things work.

Location was not too far from food place but need to walk. Room is comfortable and nice and brand new building. But only have 2 park lot but able to park at the open space opposite. Overall, good experience.

Everything was great and you responded very fast with our arrival issues related to absence of appliance manuals in English. Thank you! For Europeans and Americans: Please make sure you have these manuals in English and also explain that the dryer is in the shower (ventilation dryer) or otherwise no one would know! Thank you

The property is exceptionally roomy with a mini-kitchen, shower room and washing machine. Shower serves as a drying room for clothing. Parking lot has only 3 spaces. Location is close to shopping and train station. Only complaint is that self check-in screen didn’t work and as people tried to check-in through the week they had to request assistance to be able to gain access. Overall though it’s a great value for a short or jong term stay.

The room is big and comfortable given the price we paid. The location is near enough to Hakata station. Although it is self check in , instructions were clear. But what would be better is that as part of the instructions for the check in to indicate that the manual for the different electrical appliances including the water heater is located in the tablet. We had to brave the cold and shower as we didn't know how to turn on the heat for the first night. Separately, we could smell food being cooked during meal times. Not a very big deal but thought I should highlight this part of the ventilation.

Close to station , 2 level new property, no lift if u stay in 2nd floor

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ここに２泊も予約してしまったことをとても後悔しました。 まず駐車スペースが３台しかないので、早いもの勝ち。なければないで近隣のパーキングでも案内があれば良かったですが、土地勘のない者にそれを自身で探すのはなかなか難しく、

総合的にはよかったし、洗濯機も置いてあってすごく便利でした！ また利用したいと思っておりますが、、、お風呂場とトイレの臭いが気になったのと、洗面台の流れが悪かったところで施設のコンディションは☆2をつけさせて頂きました。 駐車場が少ないのも難点で、もしこちらに泊まられるなら予め近くのパーキングを探しておいた方がよいです。

綺麗でよかった。 チェックインもスムーズに行えた。

입실하는데 다소 시간이 걸리는 것 이외는 좋은 인상을 남긴 호텔입니다. 혹시라도 영어나 일본어를 잘하지 못하시는 분은 좀 생각해봐야 할 호텔입니다.

非常によかったです。

和室があったので０歳子連れ(ずりばいする)でも十分な広さでくつろげました。 お風呂場に椅子がないため子どもを洗うのは少し大変でした。排水口がサビなのか汚いのが目立ちました。 洗濯機、粉洗剤もあり浴室乾燥で乾かせたので大変助かりました。

残念なところがありました。1.それは洗面台の排水が詰まっていて流れがよくない事。2.バスマットが用意されていない事3.お風呂のボディーシャンプーの量が少ない事

空間夠，廁所有抽濕。 可惜有床蝨， 床單唔夠乾淨。 而且地點非常難搵， 附近街道有怪人乞錢， 青少年流連喺街頭，食煙又飲酒。 感覺有啲危險。

酒店地點難找。入門口 check in 全程電腦化。浪費我們太多時間