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Hotel New Tsuruta
Hotels
8.2
/10
Very Good
782 reviews
What Guests Say About Their Stay
ivy
10.0
/ 10
Japanese style tatami are too thin, it will be much better if change to a thick one
Junheum
10.0
/ 10
Amazing service to show me the way to a restaurant that I asked for. Excellent service and hospitality was very impressive.
Yu Te
10.0
/ 10
The hotel is a bit old but the service was great and breakfast was also very good. Will definitely stay here again if i come again.
In the Area
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1-14-15 KITAHAMA, Oita, Beppu-shi, Kyushu, Japan, 874-0920
Main Facilities
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24-Hour Front Desk
WiFi
Elevator
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Available Room Types in Hotel New Tsuruta
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What's around Hotel New Tsuruta
1-14-15 KITAHAMA, Oita, Beppu-shi, Kyushu, Japan, 874-0920
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Discover More About Hotel New Tsuruta
Location
Hotel New Tsuruta is located in area / city Beppu-shi.
About Hotel New Tsuruta
Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Hotel New Tsuruta.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Hotel New Tsuruta is a hotel with great comfort and excellent service according to most hotel's guests.
With all facilities offered, Hotel New Tsuruta is the right place to stay.
All facilities in Hotel New Tsuruta
Others
Public Facilities
- Others
- Smoke-free area
- Safety deposit box
- Elevator
Hotel Services
- Luggage storage
- Multilingual staff
- 24-hour Receptionist
General
- Parking
- Parking (surcharge)
Things to Do
- Shops
Food and Drinks
- Breakfast
Connectivity
- Free WiFi
Accommodation Policy & General Information in Hotel New Tsuruta
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- Fee for buffet breakfast: approximately JPY 2500 per person
- Uncovered self parking fee: JPY 700 per stay
- Hosted evening meal: JPY 14000
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Guests booked in Half Board rates receive dinner from 6 PM to 8 PM only. The dining venue closes at 9 PM.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
15:00 - 00:00
Check-out:
Before 10:00
Hotel policy is not yet available.
General Information
Popular Facilities | 24-Hour Front Desk, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - 00:00 - to 10:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Hotel New Tsuruta | 49 |
Number of floors in Hotel New Tsuruta | 8 |
Another facilities in Hotel New Tsuruta | Others, Smoke-free area, Safety deposit box, Luggage storage, Multilingual staff |
Frequently asked question in Hotel New Tsuruta
What are available facilities at Hotel New Tsuruta?
There are top facilites at Hotel New Tsuruta such as 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hotel New Tsuruta?
The standard check-in time at Hotel New Tsuruta is starting from 15:00 - 00:00 while the latest check-out time is at Before 10:00
Does Hotel New Tsuruta provide breakfast?
Yes, Hotel New Tsuruta provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Hotel New Tsuruta have?
Hotel New Tsuruta is a 3.0-star hotel.
How many floors does Hotel New Tsuruta have?
Hotel New Tsuruta has 8 floors.
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More Reviews from Other Guests in Hotel New Tsuruta
Overall Ratings & Reviews Hotel New Tsuruta
Traveloka (2)
Other sources (780)
8.2
Very Good
From 780 reviews
Cleanliness
7.8
Room Comfort
7.8
Location
8.8
Service and Facilites
8.4
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Hotel New Tsuruta
Number of reviews per page
20
40
Top reviews
ivy
10.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Japanese style tatami are too thin, it will be much better if change to a thick one
Jasmin
Leisure Family
8.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Great value for the price; would book again.
It's a bit old but our Japanese style room was large and comfy. The staff was very nice. We did not have the chance to try the onsen but the free breakfast was delicious.
Verified traveler
8.0
/10
Reviewed 39 week(s) ago
Hotels.com verified review
Stayed for one night in the Japanese style room. It was surprisingly comfy to sleep on the floor. Room was a bit old, the bathroom was generally clean, but a bit moldy and smelly. Everytime I had turned on the water, I heared it gurgle through an opening next to the toilet - that‘s probably where the smell was coming from. It‘s an old building, nothing to worry about for a short stay. The stuff has been very friendly. Their English is limited, but they do their very best to talk to you. Breakfast buffet quite good - Japanese style, but you don‘t go out hungry. Onsen also nice. Around 7 pm I was by my own. Hotel close to train station (about 5 min walk). Overall a good experience.
Read More
Junheum
10.0
/10
Reviewed 43 week(s) ago
Hotels.com verified review
Amazing service to show me the way to a restaurant that I asked for. Excellent service and hospitality was very impressive.
Yu Te
Friends and Family
10.0
/10
Reviewed 43 week(s) ago
Hotels.com verified review
The hotel is a bit old but the service was great and breakfast was also very good. Will definitely stay here again if i come again.
Sotaro
Friends and Family
8.0
/10
Reviewed 48 week(s) ago
Hotels.com verified review
Their breakfast was brilliant. Parking space was not sufficient enough so I had to park outside of the hotel for one night, that only cost 1000 yen
Wei-Chih
8.0
/10
Reviewed 48 week(s) ago
Hotels.com verified review
Great location. Hotel needs some renovations.
Thomas
10.0
/10
Reviewed 52 week(s) ago
Expedia Group verified review
M7
.
M
Tyler
Leisure Family
10.0
/10
Reviewed 75 week(s) ago
Expedia Group verified review
Very nice view of the water. Very good amount of space for the price! The room was amazing. It was under renovation when we stayed but it wasn’t that noticeable. Friendly staff.
Sharon
Leisure
10.0
/10
Reviewed 77 week(s) ago
Expedia Group verified review
Only stayed in the hotel for a night, prior to my ferry journey to Osaka. I booked a Japanese styled room - sleeping on the floor, for the experience. Did take a while for me to get comfortable, but did sleep eventually. Nice room with a seating area, sea view and good amenities: fridge, kettle etc. An excellent breakfast in the morning, to set me up for the day. The hotel looked after my luggage after checkout, so I walked around the town and had an Onsen. Very much recommend a stay in this hotel. I would definitely stay here again, and for longer.
Read More
Jose
10.0
/10
Reviewed 80 week(s) ago
Hotels.com verified review
Overall good experience. Breakfast was great. Reception was helpful and kind. Staff was awesom.
Pei Shan
Leisure Family
8.0
/10
Reviewed 103 week(s) ago
Expedia Group verified review
Pros:
1. Location: many bus stops nearby, and hotel is between 2 of the largest shopping centres in Beppu. So finding food is easy. There is also a nice restaurant opposite the hotel, Royal Host.
Con’s
1. We wanted to check in at 2 pm but staff was insistent to only let us check in at 3pm. So we waited at the lobby. There was no traffic in the hotel in that one hour and at 2.45pm, we were then offered the room. Why so rigid?
2. The hotel was unmanned at night, which may pose a security issue.
3. No daily mineral water was provided. There was a notice saying that the tap water can be drunk.
4. No daily cleaning service. Even bath towels were not replaced.
5. Hotel is old and tired looking.
Read More
Naveed
Leisure Family
8.0
/10
Reviewed 105 week(s) ago
Expedia Group verified review
Average good
john
Leisure
10.0
/10
Reviewed 107 week(s) ago
Expedia Group verified review
Hotel is great in all areas, except that most of the infrastructure is old. If you can compromise a little then this will be a great stay.
Grey
Leisure
10.0
/10
Reviewed 113 week(s) ago
Expedia Group verified review
The walk from Beppu station isn't very long, if not destracted by their shopping area near station. The view of the bay was a site. The hospitality by the staff was amazing. Would def return when have a chance.
Donna
8.0
/10
Reviewed 113 week(s) ago
Hotels.com verified review
Very pleasant stay. Nice views and great Onsen is a plus
Gregory
10.0
/10
Reviewed 204 week(s) ago
Hotels.com verified review
If your looking for a unique experience in Beppu this is the place. You can get the traditional Japanese Inn style or Western style room and the Onsen is very big with a sauna on the male and female side, body wash shampoo and conditioner are available at each of the wash station. They will come to your room around 1800 to set up your futon in your Japanese style room it's a lovely surprise after being out n about all day.
Read More
Joon
Leisure
10.0
/10
Reviewed 297 week(s) ago
Expedia Group verified review
Great location and best economic value. Room was clean and breakfast was good
Swee Seng
8.0
/10
Reviewed 316 week(s) ago
Hotels.com verified review
Value for money, breakfast was delicious
Garry
2.0
/10
Reviewed 319 week(s) ago
Hotels.com verified review
Moldy, dirty and heavily stained carpets
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews Hotel New Tsuruta
Traveloka (2)
Other sources (780)
8.2
Very Good
From 780 reviews
Cleanliness
7.8
Room Comfort
7.8
Location
8.8
Service and Facilites
8.4
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Hotel New Tsuruta
Number of reviews per page
20
40
Top reviews
ivy
10.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Japanese style tatami are too thin, it will be much better if change to a thick one
Jasmin
Leisure Family
8.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Great value for the price; would book again.
It's a bit old but our Japanese style room was large and comfy. The staff was very nice. We did not have the chance to try the onsen but the free breakfast was delicious.
Verified traveler
8.0
/10
Reviewed 39 week(s) ago
Hotels.com verified review
Stayed for one night in the Japanese style room. It was surprisingly comfy to sleep on the floor. Room was a bit old, the bathroom was generally clean, but a bit moldy and smelly. Everytime I had turned on the water, I heared it gurgle through an opening next to the toilet - that‘s probably where the smell was coming from. It‘s an old building, nothing to worry about for a short stay. The stuff has been very friendly. Their English is limited, but they do their very best to talk to you. Breakfast buffet quite good - Japanese style, but you don‘t go out hungry. Onsen also nice. Around 7 pm I was by my own. Hotel close to train station (about 5 min walk). Overall a good experience.
Read More
Junheum
10.0
/10
Reviewed 43 week(s) ago
Hotels.com verified review
Amazing service to show me the way to a restaurant that I asked for. Excellent service and hospitality was very impressive.
Yu Te
Friends and Family
10.0
/10
Reviewed 43 week(s) ago
Hotels.com verified review
The hotel is a bit old but the service was great and breakfast was also very good. Will definitely stay here again if i come again.
Sotaro
Friends and Family
8.0
/10
Reviewed 48 week(s) ago
Hotels.com verified review
Their breakfast was brilliant. Parking space was not sufficient enough so I had to park outside of the hotel for one night, that only cost 1000 yen
Wei-Chih
8.0
/10
Reviewed 48 week(s) ago
Hotels.com verified review
Great location. Hotel needs some renovations.
Thomas
10.0
/10
Reviewed 52 week(s) ago
Expedia Group verified review
M7
.
M
Tyler
Leisure Family
10.0
/10
Reviewed 75 week(s) ago
Expedia Group verified review
Very nice view of the water. Very good amount of space for the price! The room was amazing. It was under renovation when we stayed but it wasn’t that noticeable. Friendly staff.
Sharon
Leisure
10.0
/10
Reviewed 77 week(s) ago
Expedia Group verified review
Only stayed in the hotel for a night, prior to my ferry journey to Osaka. I booked a Japanese styled room - sleeping on the floor, for the experience. Did take a while for me to get comfortable, but did sleep eventually. Nice room with a seating area, sea view and good amenities: fridge, kettle etc. An excellent breakfast in the morning, to set me up for the day. The hotel looked after my luggage after checkout, so I walked around the town and had an Onsen. Very much recommend a stay in this hotel. I would definitely stay here again, and for longer.
Read More
Jose
10.0
/10
Reviewed 80 week(s) ago
Hotels.com verified review
Overall good experience. Breakfast was great. Reception was helpful and kind. Staff was awesom.
Pei Shan
Leisure Family
8.0
/10
Reviewed 103 week(s) ago
Expedia Group verified review
Pros:
1. Location: many bus stops nearby, and hotel is between 2 of the largest shopping centres in Beppu. So finding food is easy. There is also a nice restaurant opposite the hotel, Royal Host.
Con’s
1. We wanted to check in at 2 pm but staff was insistent to only let us check in at 3pm. So we waited at the lobby. There was no traffic in the hotel in that one hour and at 2.45pm, we were then offered the room. Why so rigid?
2. The hotel was unmanned at night, which may pose a security issue.
3. No daily mineral water was provided. There was a notice saying that the tap water can be drunk.
4. No daily cleaning service. Even bath towels were not replaced.
5. Hotel is old and tired looking.
Read More
Naveed
Leisure Family
8.0
/10
Reviewed 105 week(s) ago
Expedia Group verified review
Average good
john
Leisure
10.0
/10
Reviewed 107 week(s) ago
Expedia Group verified review
Hotel is great in all areas, except that most of the infrastructure is old. If you can compromise a little then this will be a great stay.
Grey
Leisure
10.0
/10
Reviewed 113 week(s) ago
Expedia Group verified review
The walk from Beppu station isn't very long, if not destracted by their shopping area near station. The view of the bay was a site. The hospitality by the staff was amazing. Would def return when have a chance.
Donna
8.0
/10
Reviewed 113 week(s) ago
Hotels.com verified review
Very pleasant stay. Nice views and great Onsen is a plus
Gregory
10.0
/10
Reviewed 204 week(s) ago
Hotels.com verified review
If your looking for a unique experience in Beppu this is the place. You can get the traditional Japanese Inn style or Western style room and the Onsen is very big with a sauna on the male and female side, body wash shampoo and conditioner are available at each of the wash station. They will come to your room around 1800 to set up your futon in your Japanese style room it's a lovely surprise after being out n about all day.
Read More
Joon
Leisure
10.0
/10
Reviewed 297 week(s) ago
Expedia Group verified review
Great location and best economic value. Room was clean and breakfast was good
Swee Seng
8.0
/10
Reviewed 316 week(s) ago
Hotels.com verified review
Value for money, breakfast was delicious
Garry
2.0
/10
Reviewed 319 week(s) ago
Hotels.com verified review
Moldy, dirty and heavily stained carpets
Number of reviews per page
20
40