Sky Heart Hotel Koiwa

We had electrical issues and the staff was extremely helpful. They made sure we were accommodated and gave us extension cords. The hotel is located right next to a train station that takes you in to Central Tokyo in about 30-40 minutes. It is also beside a FamilyMart convenience store and a grocery store and a great 24hr restaurant.

I usually avoid writing bad reviews, but I feel this is one necessary. I arrived late and tired, but one of the first things I saw was a little bug crawling on the bed sheet. I picked it up and flushed it down the toilet. After I checked out, I realized that my back had been bitten by another bug. I just arrived at my next hotel and saw there is a little cockroach/2.5 cm bug that crawled out of my backpack from a closed area that has not been opened since I left this hotel! 3 different bugs within 24 hours is absolutely unacceptable! Management seemed nice, but the property is not very clean.

Staff was excellent and patient when answering any questions presented. Amazon and Uber deliveries were also okay. It was dusty behind the furniture & air vents and the elevator had exposed lightbulbs. The leg room of the toilet was limited. There is no elevator so accessibility is very limited. The staff in charge of cleaning were kind and helpful always delivering daily amenities when the door was set to "eco cleaning". Worth it for the accommodating staff and the convenience of being next to the station as it took at most two transfers to get to popular tourist destinations.

The staff was very kind and helpful. We are very appreciative!

I liked that it was close to the train station, however it is a little far from tourists attractions but it allowed me to explore Tokyo area very nicely. I liked that they offer bottled water, if you choose not to get your room cleaned every day.

Room was kept in clean and spacious condition. Location of hotel is very close to the train station and is on the direct local line to Narita Airport. Have English instructions to access Wifi and bed services. Downside is it's far from central Tokyo and limited dinning choices. So if looking for a nice quiet location this would be a good choice.

My stay here was mostly really nice. I feel an attachment for the Keisei Line after staying here as you need to ride it whenever you want to go anywhere. This hotel is away from the city center and it's a pretty quiet neighborhood. It can take about an hour to get to touristy locations and sights but that was fine with us. There is a Daiso, 7/11, and grocery store very near by. The train station is basically right out the door. The train was pretty quiet and I actually found the noise to work as white noise for sleep. The room and bathroom were small but I just needed a place to crash after a day of adventure so that's fine. Unfortunately the mattresses are super hard and you can really feel the springs. After night 2 I was waking up with pain in my hips and a limp. The pillows also feel like they're stuffed with balled up newspapers. But I'm young enough to bounce back from a bad bed. Despite that, I really enjoyed my stay here as my first home base in Japan.

Sky Heart Hotel Koiwa was an extremely friendly place to stay at.

less than 3 mins walk from train station. The room is nice and clean.

Close to transportation. But the bathroom in to tiny, specifically the bathtub

They clean the room everyday which we like most. And the location is just right beside the train station.

Their receptionists are very humble and so nice. They serve free Japanese tea and coffee at reception for half a day. Very comfortable and felt like living in the normal flat like service apartment.

Very homely, good service. Their tub/sink drain needed a little cleaning, and one light needed replacing (couldn't turn on), but overall, I was very happy with the stay!

Comfy and staffs are very nice. Near 7/11 and Lawson which is great! I appreciated the Eco Cleaning system.

easy for transportation/ for the airport. excellent accomodation

The neighbourhood was quiet but close to train stations and shops. It was surprisingly spacious, with Eco cleaning offered and all the usual hotel amenities.

The hotel was amazing! Very kind staff that helped us out whenever we needed and very clean!

I loved that we had the train right in front of our hotel and a second line that was just a 15 min walk away. Made travelling around Tokyo pretty easy. There is even a train that makes a direct line from the hotel to Haneda airport (It takes an hour, which isn't bad at all). Places like Shibuya and Shinjuku were perhaps 45-60 mins away. Asakusa was only 15-20 mins away. Not the cleanest looking hotel, it is an older building, but we only spend our time there to sleep so it doesn't really bother us (we weren't looking for a 5 star hotel neither, just a place to have our stuff and to rest). We would always get fresh towels, tea, toothbrush and razor every day at our door (if you opt out of them coming in to clean up for you). Groceries store 1 min away from the hotel as well as a bunch of other small restaurants. We would get breakfast there every morning and eat at our hotel, then leave for the day. I would come back here again for sure.

was very impressed with this trip, If there is an opportunity, probably have to stay here again.

Staff was very friendly and spoke a little english. The hotel itself is ok - you can definitely tell that it’s a older hotel. Our room was quite roomy considering how Japanese hotel rooms tend to run small. Please keep in mind this hotel is considered a business hotel and all rooms are SMOKING rooms. This was hard for us, because it smelled badly and the room was extremely dusty. We always came back to the room with a thin layer of dust on our belongings. The bathroom was really small and moldy. I didn’t dare touch anything in there. The bed was pretty comfy and house keeping does a good job with replacing clean linens twice a week. The rest of the week, they will tidy your old sheets for you. If you opt out of cleaning your room, they will provide you with a bag full of essentials you need for the day plus vouchers for detergent or bottled water. The area is very cute - felt like a small, homey area. There are a lot of eateries, grocery stores, and convenience stores close by. There is also a very cute mom and pop 100 yen shop close by where you can buy just about everything - even souvenirs! The major downside for us was that in order to visit bigger cities such as Shibuya, Shinjuku, etc. you would need to take the Keisei line to Skytree or Ueno and then make another transfer. Most days, it would take forever to travel back to the hotel. Even thought the Keisei line was right in front of the hotel, it took up a lot of our time and more money.