the b namba-kuromon

This was my third and fourth stay at the hotel, and I have to say, the location remains excellent. It's conveniently situated with easy access to a rapid train that takes you directly to the airport, which is a major plus. The hotel itself is clean and well-maintained, making it my first choice in Osaka despite a recent disappointing experience. On this visit, I decided to try the breakfast for the first time. While the choices were acceptable, they weren't great. However, the real issue came after breakfast. I found myself queuing for 35 minutes for the lift just to get back to my room, and the staff did nothing to assist us during this frustrating wait. Guests were becoming increasingly agitated, and we were not allowed to use the stairs, which only added to the chaos. To make matters worse, I called the front desk twice from my mobile for assistance, but both times I was hung up on without any help being provided. Additionally, I noticed that the hotel switched to central air conditioning in April. I found the room temperature too hot despite the spring weather and had to open the window. Unfortunately, being on a low floor in such a busy location meant it got quite noisy. However, when I returned from Kyoto and stayed on the 13th floor, there was no noise issue even with the window open. It's disappointing to experience such service, especially in a hotel I have enjoyed in the past. I hope they can improve their handling of guest concerns in the future.

Really close to all the amazing food and close to public transit. You can’t go wrong with the location! Room was clean and we were very comfortable.

Very good location! 1 minute walk to Kuromon and 7 minutes to dontonburi. They had great amenities and staff was very accommodating