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The Prince Hakone Lake Ashinoko

Hotels
8.6
/10
Very Good
736 reviews

What Guests Say About Their Stay

Melania
10.0
/ 10
It was a superb great staycation here! All staffs were very polite, helpful, they put their guests as their priority! 10/10!! Their service was awesome! They provided shuttle bus to some areas, so no need to worry about the location tho! And they had a very great scenery which is Lake Ashinoko, and superb great onsen and activities or even other restaurant areas to enjoy! There was typhoon last week when I stayed here, and due to it was the biggest typhoon ever (Hagibis typhoon) so I can’t go anywhere just stay at hotel, but suddenly on the next day when I wanna checked out, all of the transportation to Tokyo and Hakone were stop due to dangerous. So I extend the staycation here, but at night suddenly biggest typhoon made this hotel flooding in the lobby and lights out. So they decided to moved me to other hotel higher in the Hakone area which not dangerous and there’s electricity ON! And, you know what? They didn’t charge anything for the 2nd day and the new hotel we moved in!! Even they always did apologize to us due to this condition (even it was force majour not their mistakes) can you see their service from here? And when checked out from the new hotel, they even pick us up with their shuttle bus and send us to Odawara station. Will come back again for sure to this hotel with superb service and great scenery! See you again later!!💙
Jon
10.0
/ 10
We had a lakeside room in one of the towers and it was great. The views from the balcony were amazing and we were lucky enough to even get a glimpse of Mnt Fuji on a clear day, along with some of the local flying squirels! The buffet food at the grill restaurant was great and the Onsen was a great experiance too! A great property we would highly recommend if you want a relaxing few days away from the hussle and bussle of the cities!
andres
10.0
/ 10
The hotel is a little dated but it’s very well maintained. The location is unbeatable. A truly relaxing experience.
Susie
10.0
/ 10
Really large rooms and beautiful view of the lake. One of my favorite hotels. The free shuttle bus from the train station helps a lot.
In the Area
See Map
144 Moto-hakone, Kanagawa, Ashigarashimo-gun, Kanto, Japan, 250-0592

Main Facilities

Read More
Restaurant
24-Hour Front Desk
WiFi
Elevator
Staying at The Prince Hakone Lake Ashinoko is a good choice when you are visiting Hakone-machi. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around The Prince Hakone Lake Ashinoko

144 Moto-hakone, Kanagawa, Ashigarashimo-gun, Kanto, Japan, 250-0592
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Discover More About The Prince Hakone Lake Ashinoko

Location


Staying at The Prince Hakone Lake Ashinoko is a good choice when you are visiting Hakone-machi.

About The Prince Hakone Lake Ashinoko

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from The Prince Hakone Lake Ashinoko exclusively for you.

The Prince Hakone Lake Ashinoko is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at The Prince Hakone Lake Ashinoko.

All facilities in The Prince Hakone Lake Ashinoko

Others The Prince Hakone Lake Ashinoko
Others

Hotel Services

  • Laundry service
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Porter
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Others
  • Restaurant
  • Smoke-free area
  • Safety deposit box
  • Coffee shop
  • Elevator

Things to Do

  • Shops
  • Spa
  • Garden
  • Sauna
  • Steam room

General

  • Banquet
  • Reception hall
  • Parking
  • Terrace

Connectivity

  • LAN Internet
  • Free WiFi

Nearby Facilities

  • Souvenir shop
  • Grocery

Food and Drinks

  • Breakfast

Shuttle Service

  • Train station pickup

Accommodation Policy & General Information in The Prince Hakone Lake Ashinoko

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Fee for buffet breakfast: approximately JPY 4600 to 5750 for adults, and JPY 1380 to 2760 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property offers transfers from the train station. To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Roundtrip train station shuttle service departs from Odawara station to the property at 11:45 AM, 2 PM, and 4:10 PM. Return departures to Odawara station are 10:30 AM, 1 PM, and 3:10 PM until August 31, 2025. From September 1, 2025. Roundtrip train station shuttle service departs from Odawara station to the property at 11:45 AM, 2 PM, and 4:15 PM. Return departures to Odawara station are 10:30 AM, 1 PM, and 3:15 PM Additional fees apply to children 0-5 years old for breakfast and dinner. Guests booked in Half Board rates must check-in by 6:30 PM to receive dinner.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
15:00 - 19:00
Check-out:
Before 11:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 19:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Prince Hakone Lake Ashinoko
134
Number of floors in The Prince Hakone Lake Ashinoko
4
Another facilities in The Prince Hakone Lake Ashinoko
Laundry service, Newspaper in lobby, Wedding service, Luggage storage, Porter

Frequently asked question in The Prince Hakone Lake Ashinoko

What are available facilities at The Prince Hakone Lake Ashinoko?
There are top facilites at The Prince Hakone Lake Ashinoko such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at The Prince Hakone Lake Ashinoko?
The standard check-in time at The Prince Hakone Lake Ashinoko is starting from 15:00 - 19:00 while the latest check-out time is at Before 11:00
Does The Prince Hakone Lake Ashinoko provide breakfast?
Yes, The Prince Hakone Lake Ashinoko provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does The Prince Hakone Lake Ashinoko have?
The Prince Hakone Lake Ashinoko is a 4.0-star hotel.
How many floors does The Prince Hakone Lake Ashinoko have?
The Prince Hakone Lake Ashinoko has 4 floors.
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More Reviews from Other Guests in The Prince Hakone Lake Ashinoko

Overall Ratings & Reviews The Prince Hakone Lake Ashinoko

Traveloka (8)
Other sources (728)
8.6
Very Good
From 728 reviews
Cleanliness

8.8

Room Comfort

8.8

Location

6.8

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Prince Hakone Lake Ashinoko

Number of reviews per page
20
40
Top reviews
Leslie
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

easy parking, peaceful
Jon
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We had a lakeside room in one of the towers and it was great. The views from the balcony were amazing and we were lucky enough to even get a glimpse of Mnt Fuji on a clear day, along with some of the local flying squirels! The buffet food at the grill restaurant was great and the Onsen was a great experiance too! A great property we would highly recommend if you want a relaxing few days away from the hussle and bussle of the cities!
Read More
Irvin
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

We stayed for one night in this hotel. Overall we had a great stay. The hotel is located in a very beautiful remote spot, just by the lake. We had a family room with lake view. The room was very spacious and spotless clean, however the furniture and decor were slightly outdated. We enjoyed the hotel amenities especially its beautiful onsen. The staff were extremely friendly and helpful. The only drawback was that everything was closed at 18:30 when we arrived, so we had to have dinner at the hotel, and had to finish within half an hour the extremely overpriced buffet dinner as they closed at 19:00.
Read More
Ryan
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Everything was iimpeccable. Beautiful views, facility and staff
andres
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The hotel is a little dated but it’s very well maintained. The location is unbeatable. A truly relaxing experience.
Susie
icon-Business
Business
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Really large rooms and beautiful view of the lake. One of my favorite hotels. The free shuttle bus from the train station helps a lot.
Bijoy
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

I will start with my critic feedback first: the bathroom was like airplane bathroom. The entire room is so good, it has everything what you need , Including the clothes to go to Olsen, but the bathroom is very dated, small and crampy. Staff is 5/5. They want to make sure you are happy and comfortable - their hospitality is a role model for others. Location - the best! Walkable from Tori gate View - the best! Of the lake Ashiniko There are 3 hotels nearby , including a buffet place, where chef would come to you to explain the food for non jap customers, amazing. Overall , I think it’s a great hotel if you are not too bothered about bathroom.
Read More
Verified traveler
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

The hotel is beautiful, so welcoming and with a calm ambience. The staff are exemplary, doing all they can to make your stay perfect. We ate at the Grill buffet bar and all food was well displayed and delicious.
Mollie
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Wonderful stay. Fine dining on the property was superb. Staff was friendly and property beautiful location. Onsen has a lot of traditional rules and restrictions, but we were able to enjoy a few times.
Darryl
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Great staying experience. Staff provides very good service. Every staff I interacted with spoke good English. The indoor and outdoor onsen make our experience even better. Food is good quality though a little expensive. Overall, it’s worth the money spent.
Yaniv
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

great hotel very special location
Orlagh
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

The staff were all excellent and went above and beyond to accommodate your needs. The views and scenery around the hotel are also stunning however the hotel itself is quite dated and while the food was really good, it was the most expensive we had in Japan.
Michael
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Beautiful setting, classic hotel, care
Michael
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Beautiful but slightly outdated hotel. Dining options after 4pm are extremely expensive, but food was good.
Anna
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

We loved the hotel! The breakfast was amazing.
Neda
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Limited options for the dining
Derek
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

We thoroughly enjoyed our stay here. The staff were extremely friendly and welcoming. Great views of the lake and Fuji. The lift to the top of Mt. Hakone was an easy walk, and the hotel offers frequent buses to the town and Odawara station. The room was cool and well kept, and we enjoyed the restaurant and unique architecture.
RUBEN
icon-Leisure
Leisure
2.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

The property itself is undeniably beautiful—nestled right by the lake with serene views and a peaceful atmosphere. The staff were friendly and accommodating, and the food was reasonably good. However, all of that is completely overshadowed by one major issue: the discriminatory ban on tattooed guests using the onsen. Nowhere in the hotel rules or booking information was this restriction disclosed. Had I known, I would have never booked this hotel. Being refused access to a key amenity that is part of the experience—especially in a hotel of this caliber—is incredibly disappointing and feels exclusionary. It’s 2025. This kind of outdated policy should either be reconsidered or clearly communicated upfront. Beautiful setting or not, I won’t be returning—and I hope others take this into consideration before booking.
Read More
Marian
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Spacious room, very dated and in need for refurbishment. Very limited dining options, very expensive especially for children. Staff are great and very attentive. Shuttle service infrequent and no taxi options early morning. Onsen was good, very clean and great views from outdoor bath.
Vanessa
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

If you want a very quiet remote place to stay with great views of Lake Ashi and Mt Fuji this is the place to stay. The bus station is a 5 min walk if that.
Number of reviews per page
20
40

Ready to make up your mind?

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Others 4 The Prince Hakone Lake Ashinoko

Disclaimer

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Overall Ratings & Reviews The Prince Hakone Lake Ashinoko

Traveloka (8)
Other sources (728)
8.6
Very Good
From 728 reviews
Cleanliness

8.8

Room Comfort

8.8

Location

6.8

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Prince Hakone Lake Ashinoko

Number of reviews per page
20
40
Top reviews
Leslie
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

easy parking, peaceful
Jon
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We had a lakeside room in one of the towers and it was great. The views from the balcony were amazing and we were lucky enough to even get a glimpse of Mnt Fuji on a clear day, along with some of the local flying squirels! The buffet food at the grill restaurant was great and the Onsen was a great experiance too! A great property we would highly recommend if you want a relaxing few days away from the hussle and bussle of the cities!
Read More
Irvin
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

We stayed for one night in this hotel. Overall we had a great stay. The hotel is located in a very beautiful remote spot, just by the lake. We had a family room with lake view. The room was very spacious and spotless clean, however the furniture and decor were slightly outdated. We enjoyed the hotel amenities especially its beautiful onsen. The staff were extremely friendly and helpful. The only drawback was that everything was closed at 18:30 when we arrived, so we had to have dinner at the hotel, and had to finish within half an hour the extremely overpriced buffet dinner as they closed at 19:00.
Read More
Ryan
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Everything was iimpeccable. Beautiful views, facility and staff
andres
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The hotel is a little dated but it’s very well maintained. The location is unbeatable. A truly relaxing experience.
Susie
icon-Business
Business
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Really large rooms and beautiful view of the lake. One of my favorite hotels. The free shuttle bus from the train station helps a lot.
Bijoy
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

I will start with my critic feedback first: the bathroom was like airplane bathroom. The entire room is so good, it has everything what you need , Including the clothes to go to Olsen, but the bathroom is very dated, small and crampy. Staff is 5/5. They want to make sure you are happy and comfortable - their hospitality is a role model for others. Location - the best! Walkable from Tori gate View - the best! Of the lake Ashiniko There are 3 hotels nearby , including a buffet place, where chef would come to you to explain the food for non jap customers, amazing. Overall , I think it’s a great hotel if you are not too bothered about bathroom.
Read More
Verified traveler
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

The hotel is beautiful, so welcoming and with a calm ambience. The staff are exemplary, doing all they can to make your stay perfect. We ate at the Grill buffet bar and all food was well displayed and delicious.
Mollie
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Wonderful stay. Fine dining on the property was superb. Staff was friendly and property beautiful location. Onsen has a lot of traditional rules and restrictions, but we were able to enjoy a few times.
Darryl
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Great staying experience. Staff provides very good service. Every staff I interacted with spoke good English. The indoor and outdoor onsen make our experience even better. Food is good quality though a little expensive. Overall, it’s worth the money spent.
Yaniv
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

great hotel very special location
Orlagh
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

The staff were all excellent and went above and beyond to accommodate your needs. The views and scenery around the hotel are also stunning however the hotel itself is quite dated and while the food was really good, it was the most expensive we had in Japan.
Michael
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Beautiful setting, classic hotel, care
Michael
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Beautiful but slightly outdated hotel. Dining options after 4pm are extremely expensive, but food was good.
Anna
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

We loved the hotel! The breakfast was amazing.
Neda
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Limited options for the dining
Derek
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

We thoroughly enjoyed our stay here. The staff were extremely friendly and welcoming. Great views of the lake and Fuji. The lift to the top of Mt. Hakone was an easy walk, and the hotel offers frequent buses to the town and Odawara station. The room was cool and well kept, and we enjoyed the restaurant and unique architecture.
RUBEN
icon-Leisure
Leisure
2.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

The property itself is undeniably beautiful—nestled right by the lake with serene views and a peaceful atmosphere. The staff were friendly and accommodating, and the food was reasonably good. However, all of that is completely overshadowed by one major issue: the discriminatory ban on tattooed guests using the onsen. Nowhere in the hotel rules or booking information was this restriction disclosed. Had I known, I would have never booked this hotel. Being refused access to a key amenity that is part of the experience—especially in a hotel of this caliber—is incredibly disappointing and feels exclusionary. It’s 2025. This kind of outdated policy should either be reconsidered or clearly communicated upfront. Beautiful setting or not, I won’t be returning—and I hope others take this into consideration before booking.
Read More
Marian
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Spacious room, very dated and in need for refurbishment. Very limited dining options, very expensive especially for children. Staff are great and very attentive. Shuttle service infrequent and no taxi options early morning. Onsen was good, very clean and great views from outdoor bath.
Vanessa
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

If you want a very quiet remote place to stay with great views of Lake Ashi and Mt Fuji this is the place to stay. The bus station is a 5 min walk if that.
Number of reviews per page
20
40