Sarova Panafric Hotel, Nairobi Upper Hill

Hotels
8.4
/10
Very Good
410 reviews

What Guests Say About Their Stay

Mark

10.0
/ 10
We found the staff at the Sarova Panafric Hotel absolutely wonderful. They helped us through loss of luggage from the flight, planning our stay activities and helping with transportation around the city. We have considered this place special to the success of our visit to Nairobi.

Takafumi

10.0
/ 10
All staffs gave a good service with kindness. Accommodation was very clean.

Matthew

10.0
/ 10
Food all good and interesting, especially Wed bkfast with Kenyan food choices
In the Area
See Map
Junction of Kenyatta Ave and Valley Rd., Kilimani, Dagoretti North, Nairobi, Kenya, 00100

Main Facilities

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24-Hour Front Desk
Parking
WiFi
Elevator
In Nairobi (Kilimani)
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What's around Sarova Panafric Hotel, Nairobi Upper Hill

Junction of Kenyatta Ave and Valley Rd., Kilimani, Dagoretti North, Nairobi, Kenya, 00100
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Lobby Sarova Panafric Hotel, Nairobi Upper Hill
Lobby 2 Sarova Panafric Hotel, Nairobi Upper Hill

Discover More About Sarova Panafric Hotel, Nairobi Upper Hill

General


In Nairobi (Kilimani)

Location


Located in Nairobi (Kilimani), Sarova Panafric Hotel, Nairobi Upper Hill is within a 15-minute walk of Uhuru Park and Nairobi Gallery. This spa hotel is 1.3 mi (2.1 km) from Kenyatta International Convention Centre and 1.8 mi (3 km) from Yaya Centre.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Uhuru Park - 0.5 km / 0.3 mi
Central Park - 0.6 km / 0.4 mi
Nairobi Gallery - 0.9 km / 0.6 mi
Teleposta Towers - 1.1 km / 0.7 mi
Kenya Railway Golf Club - 1.1 km / 0.7 mi
University of Nairobi - 1.2 km / 0.7 mi
Nairobi Hospital - 1.3 km / 0.8 mi
City Market - 1.4 km / 0.9 mi
Kenyatta Mausoleum - 1.5 km / 0.9 mi
City Hall - 1.6 km / 1 mi
Parliament Building - 1.6 km / 1 mi
Nairobi Railway Museum - 1.6 km / 1 mi
National Assembly Building - 1.6 km / 1 mi
Jeevanjee Gardens - 1.6 km / 1 mi
City Square - 1.7 km / 1.1 mi

The nearest airports are:
Nairobi (WIL-Wilson) - 5.5 km / 3.4 mi
Jomo Kenyatta Intl. Airport (NBO) - 17.6 km / 11 mi

Renovations


The property will be renovating from January 29 2026 to April 30 2026 (completion date subject to change). The following areas are affected:

  • Meeting facilities
During renovations, the hotel will make every effort to minimize noise and disturbance.

Facilities


Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.

Business Facilities


Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Nairobi? This hotel has 2325 square feet (216 square meters) of space consisting of conference space and 6 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

Dining


Grab a bite at one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges.

Rooms


Make yourself at home in one of the 176 air-conditioned rooms featuring LED televisions. Your memory foam bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.

All facilities in Sarova Panafric Hotel, Nairobi Upper Hill

Bar, Cafe and Lounge Sarova Panafric Hotel, Nairobi Upper Hill
Bar, Cafe and Lounge
Swimming Pool Sarova Panafric Hotel, Nairobi Upper Hill
Swimming Pool
Entertainment Facility Sarova Panafric Hotel, Nairobi Upper Hill
Entertainment Facility
Fitness Center Sarova Panafric Hotel, Nairobi Upper Hill
Fitness Center
Functional Hall Sarova Panafric Hotel, Nairobi Upper Hill
Functional Hall

Hotel Services

  • Laundry service
  • Newspaper in lobby
  • Wedding service
  • Porter
  • 24-hour Receptionist
  • Concierge

Things to Do

  • Shops
  • Romantic proposal packages
  • Fitness center
  • Spa
  • Garden

Accessibilty

  • Accessible parking
  • Wheelchair accessible
  • Accessible bathroom
  • Disabled access friendly
  • Accessible path of travel

Transportation

  • Airport transfer
  • Secure parking
  • Storage
  • Valet parking

General

  • Smoking area
  • Reception hall
  • Parking

Business Facilities

  • Business facilities
  • Conference rooms
  • Business center

Public Facilities

  • Elevator
  • Safety deposit box

Food and Drinks

  • Snack bar

Connectivity

  • Free WiFi

Nearby Facilities

  • Souvenir shop

Accommodation Policy & General Information in Sarova Panafric Hotel, Nairobi Upper Hill

Important Note
  • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 11:00

  • Airport shuttle fee: USD 30 per person (one-way)
  • Airport shuttle fee per child: USD 20 (one-way), (from 4 to 12 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Service Animals Not Allowed

Property does not require health documentation at check-in, Professional property host/manager, Cashless transactions are available, Essential workers only - NO

General Information

Popular Facilities
24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - to 11:00
Available rooms at Sarova Panafric Hotel, Nairobi Upper Hill
176
Number of floors in Sarova Panafric Hotel, Nairobi Upper Hill
7
Another facilities in Sarova Panafric Hotel, Nairobi Upper Hill
Laundry service, Newspaper in lobby, Wedding service, Porter, 24-hour Receptionist

Frequently asked question in Sarova Panafric Hotel, Nairobi Upper Hill

What are available facilities at Sarova Panafric Hotel, Nairobi Upper Hill?
There are top facilites at Sarova Panafric Hotel, Nairobi Upper Hill such as 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Sarova Panafric Hotel, Nairobi Upper Hill?
The standard check-in time at Sarova Panafric Hotel, Nairobi Upper Hill is starting from From 14:00 while the latest check-out time is at Before 11:00
How many stars does Sarova Panafric Hotel, Nairobi Upper Hill have?
Sarova Panafric Hotel, Nairobi Upper Hill is a 4.0-star hotel.
How many floors does Sarova Panafric Hotel, Nairobi Upper Hill have?
Sarova Panafric Hotel, Nairobi Upper Hill has 7 floors.
How many rooms does Sarova Panafric Hotel, Nairobi Upper Hill have?
Sarova Panafric Hotel, Nairobi Upper Hill has 176 rooms in total.
See All

More Reviews from Other Guests in Sarova Panafric Hotel, Nairobi Upper Hill

8.4
Very Good
From 410 reviews
Cleanliness

8.8

Room Comfort

8.0

Location

8.2

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
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Traveler Reviews Sarova Panafric Hotel, Nairobi Upper Hill

Number of reviews per page
20
40
Top reviews
Mark
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We found the staff at the Sarova Panafric Hotel absolutely wonderful. They helped us through loss of luggage from the flight, planning our stay activities and helping with transportation around the city. We have considered this place special to the success of our visit to Nairobi.
Shonda
icon-Business
Business
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Yes
Sufyan Ahmed
icon-Business
Business
8.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Excellent though there’s need to renovate. Some fittings look old.
Takafumi
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

All staffs gave a good service with kindness. Accommodation was very clean.
Margaret
icon-Leisure
Leisure
8.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

It was good enough
christine
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

The staff were all amazing & very helpful. The pool area & gym & spa were great. The restaurant & food was also amazing. Our room was very spacious & comfortable! Would differently stay here again.
Marc
icon-Business and Leisure with Partner
Business and Leisure with Partner
8.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

We have stayed here many many times and it has always been 5stars all around. This time we were put in a room that was absolutely not good.. showing not working, fixtures dirty and worn, very small.
christine
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Easy check in, front staff are amazing. Fantastic pool area & bar
Marc
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Incredible staff
Matthew
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 38 week(s) ago

Hotels.com verified review

Food all good and interesting, especially Wed bkfast with Kenyan food choices
JOE
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 42 week(s) ago

Hotels.com verified review

Nice place A little loud if you’re facing the street And if you want two beds your options are limited Food is not great, but okay
Kevin
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

We completely enjoyed our stay. We felt safe and appreciated as a customer. The grounds and facility were in great shape. The rooms were well appointed and comfortable. The food was delicious in Flame Tree restaurant and the bar had a great ambiance. Highly recommend wife your stay in Nairobi.
MARK
10.0
/10
Reviewed 48 week(s) ago

Hotels.com verified review

My stay was great. The room was clean and the air-conditioning was working and room services was great too. The only disappointment was food. We were served with meat (beef) that was rotten. But, the kitchen department asked for apology and we appreciated their apology & explanations. They handled it in a very professional. Otherwise overall everything was excellent.
Read More
Dawn
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 56 week(s) ago

Hotels.com verified review

I had an amazing stay here. The staff were top notch and extremely helpful during our entire stay. I had a few issues with my initial room that I was given at check in, and when I brought them up to the onsite manager, he quickly went out of his way to change my room. ALL of the staff I interacted with were fantastic. From the front desk, to the restaurant staff, to housekeeping, everyone went above and beyond. The rooms were great and very comfortable. Even the room I changed from was great. The main issue I had was with the balcony door. It had a large gap that could let bugs inside. Because I could not get the yellow fever vaccine, I was terrifed of mosquitos coming in. As I stated earlier, the manager changed our room without any issue and the new room was perfect. I would reccommend this hotel to anyone going to Nairobi.
Read More
zohrab
icon-Business
Business
10.0
/10
Reviewed 57 week(s) ago

Hotels.com verified review

Great gym and excellent breakfast buffet! The staff are very courteous and friendly
Martyne
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 60 week(s) ago

Expedia Group verified review

The staff is very customer oriented. Martyne from Canada
Paul
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

The staff at the hotel were just fantastic people and very patient. The rooms were very clean plus the housekeeping staff do not hesitate to help when asked. The guest services team at the restaurant are just fabulous. Making my 18 year old daughter's birthday a very special day to remember. Thank you all at Sarova Panafric.
Read More
Kenneth
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 63 week(s) ago

Expedia Group verified review

Excellent guest services, very clean
Thomas
8.0
/10
Reviewed 66 week(s) ago

Expedia Group verified review

The best thing about the Sarova is the staff. Everyone eager to help you and welcome you. The spa treatments were wonderful with Pamela and Caroline. Kelvin was the best waiter and Stanley handled a large group well. Our main problem was the lobby only holds 10 people so there isn’t a place to hold meetings. Fortunately the weather was good and we met outside at the poolside restaurant.
Read More
Riad
icon-Business
Business
6.0
/10
Reviewed 67 week(s) ago

Hotels.com verified review

The staff were amazing, but manager was very rude and unhelpful. I made 2 reservations, as i stayed there twice within a week. 3 days and one day. On the one day i forgot to check 2 people, but the manager insisted that i pay extra $40, for that mistake. He said one person is cheaper because less water, less towels, and so on. But then i realized that the price is the same, and when i confronted him, he said, its the policy, abd has nothing to fo with what he stated before, so he actually lied. He said it will be too much work for him to cancel the extra $40. We had a pleasant time with everyone, except the manager, whose supposed to be the best example of customer service. He was very rude and unprofessional. I have a group of 8 people coming in August, but we will definitely not stay there..
Read More
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Sarova Panafric Hotel, Nairobi Upper Hill

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.4
Very Good
From 410 reviews
Cleanliness

8.8

Room Comfort

8.0

Location

8.2

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Sarova Panafric Hotel, Nairobi Upper Hill

Number of reviews per page
20
40
Top reviews
Mark
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We found the staff at the Sarova Panafric Hotel absolutely wonderful. They helped us through loss of luggage from the flight, planning our stay activities and helping with transportation around the city. We have considered this place special to the success of our visit to Nairobi.
Shonda
icon-Business
Business
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Yes
Sufyan Ahmed
icon-Business
Business
8.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Excellent though there’s need to renovate. Some fittings look old.
Takafumi
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

All staffs gave a good service with kindness. Accommodation was very clean.
Margaret
icon-Leisure
Leisure
8.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

It was good enough
christine
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

The staff were all amazing & very helpful. The pool area & gym & spa were great. The restaurant & food was also amazing. Our room was very spacious & comfortable! Would differently stay here again.
Marc
icon-Business and Leisure with Partner
Business and Leisure with Partner
8.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

We have stayed here many many times and it has always been 5stars all around. This time we were put in a room that was absolutely not good.. showing not working, fixtures dirty and worn, very small.
christine
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Easy check in, front staff are amazing. Fantastic pool area & bar
Marc
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Incredible staff
Matthew
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 38 week(s) ago

Hotels.com verified review

Food all good and interesting, especially Wed bkfast with Kenyan food choices
JOE
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 42 week(s) ago

Hotels.com verified review

Nice place A little loud if you’re facing the street And if you want two beds your options are limited Food is not great, but okay
Kevin
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

We completely enjoyed our stay. We felt safe and appreciated as a customer. The grounds and facility were in great shape. The rooms were well appointed and comfortable. The food was delicious in Flame Tree restaurant and the bar had a great ambiance. Highly recommend wife your stay in Nairobi.
MARK
10.0
/10
Reviewed 48 week(s) ago

Hotels.com verified review

My stay was great. The room was clean and the air-conditioning was working and room services was great too. The only disappointment was food. We were served with meat (beef) that was rotten. But, the kitchen department asked for apology and we appreciated their apology & explanations. They handled it in a very professional. Otherwise overall everything was excellent.
Read More
Dawn
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 56 week(s) ago

Hotels.com verified review

I had an amazing stay here. The staff were top notch and extremely helpful during our entire stay. I had a few issues with my initial room that I was given at check in, and when I brought them up to the onsite manager, he quickly went out of his way to change my room. ALL of the staff I interacted with were fantastic. From the front desk, to the restaurant staff, to housekeeping, everyone went above and beyond. The rooms were great and very comfortable. Even the room I changed from was great. The main issue I had was with the balcony door. It had a large gap that could let bugs inside. Because I could not get the yellow fever vaccine, I was terrifed of mosquitos coming in. As I stated earlier, the manager changed our room without any issue and the new room was perfect. I would reccommend this hotel to anyone going to Nairobi.
Read More
zohrab
icon-Business
Business
10.0
/10
Reviewed 57 week(s) ago

Hotels.com verified review

Great gym and excellent breakfast buffet! The staff are very courteous and friendly
Martyne
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 60 week(s) ago

Expedia Group verified review

The staff is very customer oriented. Martyne from Canada
Paul
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

The staff at the hotel were just fantastic people and very patient. The rooms were very clean plus the housekeeping staff do not hesitate to help when asked. The guest services team at the restaurant are just fabulous. Making my 18 year old daughter's birthday a very special day to remember. Thank you all at Sarova Panafric.
Read More
Kenneth
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 63 week(s) ago

Expedia Group verified review

Excellent guest services, very clean
Thomas
8.0
/10
Reviewed 66 week(s) ago

Expedia Group verified review

The best thing about the Sarova is the staff. Everyone eager to help you and welcome you. The spa treatments were wonderful with Pamela and Caroline. Kelvin was the best waiter and Stanley handled a large group well. Our main problem was the lobby only holds 10 people so there isn’t a place to hold meetings. Fortunately the weather was good and we met outside at the poolside restaurant.
Read More
Riad
icon-Business
Business
6.0
/10
Reviewed 67 week(s) ago

Hotels.com verified review

The staff were amazing, but manager was very rude and unhelpful. I made 2 reservations, as i stayed there twice within a week. 3 days and one day. On the one day i forgot to check 2 people, but the manager insisted that i pay extra $40, for that mistake. He said one person is cheaper because less water, less towels, and so on. But then i realized that the price is the same, and when i confronted him, he said, its the policy, abd has nothing to fo with what he stated before, so he actually lied. He said it will be too much work for him to cancel the extra $40. We had a pleasant time with everyone, except the manager, whose supposed to be the best example of customer service. He was very rude and unprofessional. I have a group of 8 people coming in August, but we will definitely not stay there..
Read More
Number of reviews per page
20
40