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  5. Bukit Bintang(317 hotel)
  6. Berjaya Times Square Hotel

Berjaya Times Square Hotel

No.1, Jalan Imbi, Bukit Bintang, Kuala Lumpur, Malaysia, 55100
Exterior / Building
8.5/10Very Good
According to 267 guests
Clean and comfortable. A very convenient place to stay.
Cornelia F.
See all reviews
Based on 2,377 traveler reviews
AC
Parking
24-Hour Front Desk
Swimming Pool
Elevator
Restaurant
WiFi

Nearby attractions
Imbi Monorail Station
(0.05 km)
Bukit Bintang Monorail Station
(0.46 km)
Hang Tuah Station
(0.48 km)
Bukit Bintang
(0.81 km)
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Review by Traveloka users
Review
8.5
/10
Very Good
Cleanliness
8.45
Comfort
8.50
Meal
7.99
Location
8.85
Service
8.32

162 Traveloka customers have stayed in this hotel and given reviews:

9.1
If you like shopping then this is the right place for you.
8.5
Big room but too old. Good location.
9.4
Good place with luxury facility
8.4
Everything is good but the only one thing I feel sorry is about when I in check in process, they told me to back in about 1 hour, and when i'm come back,they told me to wait about 0.5 - 1 hour again. How can it possible because I have an 2.5 years old infant
9.1
The hotel was near to bukit bintang and easier for find food
8.5
Clean and comfortable. A very convenient place to stay.
8.3
Well maintained. Good location!
8.5
Big space and family welcoming. Great!
9.0
Certain foods on the morning breakfast buffet line were not refill whereby there's more than an hour before breakfast finished.
8.5
A wonderful place to stay and services was great.
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Based on
2,377 reviews
Rating
Location
Rooms
Service
Value
Cleanliness
Review from
Business237
Couples647
Solo travel113
Family866
Friends getaway261
Rating Result
Very Bad
183
Bad
167
Average
455
Very Good
890
Extraordinary
682
ProphetessCassandra
Deception and Fraud
I booked a suite stay at Time Square suite stay last year during our trip to Kuala Lumpur a few days earlier and Agoda ( the hotels agent )confirming our booking early except we are only required to pay during check-in time. Happily, we both arrived at Time Square by KL Monorail around 2pm. I received a text from one of the younger lady who managing check-in for guests but another older lady came to meet us. She asked us to pay $200 cash as deposit as well as the one day stay at the suite room in " CASH " too. We do not carry so much cash for travel due to safety purpose, so I requested her to allow me to use my credit card to pay but this request was brought to management but finally it was rejected. I asked the older lady to allow us to put our luggages inside the room while my hubby goto the bank to withdraw money. She agreed. I was waiting in the room and the view from the upper floor room was fantastic. Half an hour later a sunny weather change to heavy rain. From top view I could see the roads have started to flood with water. Since my hubby do not have habit of carrying along mobile phone, I decided to went down to lobby after waited one and the half hour. I was enquiry with the hotel security guards whether they have saw my hubby came into the hotel lobby, their answer was "NO". I started to concern him because he did not bring an umbrella. I called the older lady at her office to inform her about my hubby situation. She came down for few minutes busy with other customers for their check-in. After 2 hours, I saw my husband stepping into lobby soaking wet. He walked through the flood which almost up to his knees. I was wrong to get upset with my husband and we have disagreements about paying via cash rather than credit/debit card. When the older lady came down to the lobby for 2nd time, she sound rude and informed us that our room has been taken by other and there was no more for us. But I told her I already unpacked all my luggages and some of clothes and dresses already hanging inside the room. She rejected us to go up to the same room with the excuse we did not pay the room on time and she even inform her girl to packed our belongings and bring down our luggages! How rude!!!! My husband should be have his old shower and resting in our suite room but Berjaya Time Suite management has treated us very badly. They can not even arrange another with other suite unit or Time Square hotel!!!! This is an deception, we were being deceived when we received confirmation booking from Agoda and this terrible hotel!!!! When I try to complaint to Agoda about the room issue. Booking.com called us back. We were treated inhumanity by the hotel security, because my hubby's clothing was wet and he was very unhappy. The hotel guards chased us out and ask us to stay at Time Square shopping mall while we getting reply from Booking.com. those hours of waiting for the Agoda and Booking.com to get us another suite room nearby is truly a nightmare!!! What upset us more was via the phone calls, Booking.com told us they have done a booking or room reservation at one of our favorite hotel and they willing to reimburse any expenses which incurred for transporting us to next hotel and room charge etc. After our late lunch or almost dinner at Time Square we took a cab to reach Ambassador Low hotel Suite. When we try to check-in at reception desk only then we were deceived ( for 2nd time ), the hotel manager who in charge that evening revealed that there was no room being reserved under my name and we have to pay more expensive on walk in rate. This is a FRAUD in service line especially in hotels industry. Instead of given us a complimentary stay due to lack of professionalism in 1st hotel, Booking.com and Agoda only agreed to settle the difference! I was furious and upset same go with my hubby when we find out these agents took months to credit back our account ! Beware deception and fraud from hotel agents or hotels themselves. We then decided to " Boycotted " those booking agents for sometime. BAD and irresponsible services!
- Jul 24, 2017
tazzat7
Amazing
Arrived early evening for a one night stay on our way back to England. Check in was fast and efficient and our room was upgraded. The room was enormous with fantastic views, every comfort imaginable, separate bathroom, shower and toilet and a range of toiletries and accessories. Bottled water with tea and coffee making facilities was much appreciated. The staff were very professional and helpful. Air con was efficient and quiet and the bed very comfortable, I didn't want to get up in the morning. Breakfast was available even though we were up at 5.30am. It was a shame I wasn't particularly hungry as there was a huge variety. Would definitely stay here again.
Couples - Jul 24, 2017
Chris B
Average
Hotel needs revamp fairly dated Hot water didn't work in our room but was fixed after a phone call to reception Carpet needs a good clean Furniture dated Pool area ok Good location No minibar Reasonably priced for what you get.
Couples - Jul 24, 2017
Carole H
Good location
The best thing about this hotel is the location - it is next to a monorail stop and above a shopping mall. The rooms are big and relatively clean. In our first room the air conditioner stopped working in the middle of the night, we reported it and maintenance came to fix it the next morning and it worked fine until the next night when it stopped again. They came to fix it again and yes you guessed it, it stopped again in the night. We asked for another room (yes we had to ask it was not offered) which we got and the air conditioning was great. We were a party of 7 (3 rooms) when we booked we asked for the rooms to be on the same floor but when we checked in we were total that wasn't possible. This was quite annoying as your room key only gives you access to your floor so we had to meet on the ground floor, I think other people had this issue as the chairs in the lobby were usually full of people. The hotel had a bank of 6 lifts, I am not sure if some didn't work as the lifts were always full and you had to wait a long time - also the porters would try to bring the baggage carrier into an already full lift - not a good move.
Family - Jul 23, 2017
Chandra K
Nice room
A bit outdated from current trend room look classy, need renovation for rooms, in room dinning are excellent a lot of choices make me not going out for dinner staff are good will come back definitely value for money.
Solo travel - Jul 23, 2017
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Hotel facility

Description

Hotel policy

  • Hotel Services
    • Porter
    • Concierge
    • Money changer
    • Express check-out
    • 24-hour Receptionist
    • 24-hour security
    • Laundry service
    • Luggage storage
    • Multilingual staff
    • Tours
    • Wedding service
  • Public Facilities
    • Parking
    • Coffee shop
    • Elevator
    • 24-hour room service
    • Restaurant
    • Breakfast restaurant
    • Dinner restaurant
    • Lunch restaurant
    • Safety deposit box
    • WiFi in public area
  • In-room Facilities
    • Bathrobe
    • Cable TV
    • Desk
    • Hairdryer
    • In-room safe
    • Minibar
    • Separate shower and tub
    • TV
  • Things to Do
    • Children play area
    • Children pool
    • Fitness center
    • Massage
    • Outdoor pool
    • Sauna
    • Spa
  • Nearby Facilities
    • ATM/Banking
    • Hair salon
    • Grocery
    • Hair salon
    • Laundry
    • Shops
    • Supermarket
  • Business Facilities
    • Business center
    • Business facilities
    • Computer station
    • Conference room
    • Meeting facilities
    • Photocopier
    • Projector
  • Food and Drinks
    • A la carte dinner
    • A la carte lunch
    • Restaurant with AC
    • Bar
    • Breakfast
    • Poolside bar
  • General
    • AC
    • Ballroom
    • Banquet
    • Family room
    • Swimming pool
  • Sports and Recreations
    • Basketball
    • Fitness
    • Squash
    • Table tennis
  • Transportation
    • Parking with surcharge
    • Valet parking with surcharge
  • Connectivity
    • LAN Internet
    • Free WiFi
  • Accessibilty
    • Access friendly
  • Shuttle Service
    • Airport transfer with surcharge
  • Kids and Pets
    • Babysitting with surcharge

    Check-in and Check-out Time

    Check-in: 3:00 PM
    Check-out: 12:00 PM

    Location
    Berjaya Times Square Hotel is located in area / city Bukit Bintang.

    The hotel is located only 0.48 km away from Hang Tuah Station.

    There are plenty of tourist attractions nearby, such as Imbi Monorail Station within 0.05 km, and Bukit Bintang Monorail Station within 0.46 km.

    About Berjaya Times Square Hotel

    Whether you are planning an event or other special occasions, Berjaya Times Square Hotel is a great choice for you with a large and well-equipped function room to suit your requirements.

    Are you a shopaholic? Staying at Berjaya Times Square Hotel will surely spoil you for numerous shopping centers nearby.

    From business event to corporate gathering, Berjaya Times Square Hotel provides complete services and facilities that you and your colleagues need.

    Have fun with various entertaining facilities for you and the whole family at Berjaya Times Square Hotel, a wonderful accommodation for your family holiday.

    If you plan to have a long-term stay, staying at Berjaya Times Square Hotel is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

    The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

    The hotel’s fitness center is a must-try during your stay here.

    Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

    Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

    24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

    Savor your favorite dishes with special cuisines from Berjaya Times Square Hotel exclusively for you.

    WiFi is available within public areas of the property to help you to stay connected with family and friends.

    Berjaya Times Square Hotel is a hotel with great comfort and excellent service according to most hotel's guests.

    Enjoy luxurious treats and incomparable experience by staying at Berjaya Times Square Hotel.


    Extra-person charges may apply and vary depending on hotel policy.
    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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