Bertam Resort & Water Park Penang

Resorts
8.9
/10
Very Good
116 reviews

What Guests Say About Their Stay

Family Friendly (18)
Bedroom (17)
Hotel Area (17)
Bathroom (16)
Asrina
10.0
/ 10
I had a great experience at this hotel. The staff were friendly and always ready to help. The room was clean and comfortable and the hotel itself was beautiful. I’m really happy with my stay and would definitely come back!
Sue Y. G.
9.7
/ 10
Beautiful Moroccan themed resort & Waterpark. Very new and family friendly. Short drive to eateries & hypermarts. Recommended.
In the Area
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Lot 12854, Jalan Tun Hamdan Sheikh Tahir Mukim 6, , Kepala Batas, Seberang Perai, Penang, Malaysia, 13200

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
note: resort was previously named Bertam Resort & Water Park Staying at Bertam Resort & Water Park Penang is a good choice when you are visiting Kepala Batas. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Bertam Resort & Water Park Penang

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Lot 12854, Jalan Tun Hamdan Sheikh Tahir Mukim 6, , Kepala Batas, Seberang Perai, Penang, Malaysia, 13200
Lobby Bertam Resort & Water Park Penang
Bedroom 2 Bertam Resort & Water Park Penang

Discover More About Bertam Resort & Water Park Penang

Discover the Charm of HotelBertam Resort & Water Park Penang

Located in the vibrant region of Seberang Perai, HotelBertam Resort & Water Park Penang offers a unique blend of relaxation and adventure. This resort is a perfect getaway for families, couples, and solo travelers seeking a memorable experience in Penang. With its exceptional facilities and strategic location, the resort promises a stay filled with comfort, excitement, and convenience.

Facilities at HotelBertam Resort & Water Park Penang

HotelBertam Resort & Water Park Penang is designed to cater to the needs of all guests, offering a wide range of facilities that ensure a comfortable and enjoyable stay. Here are some of the key facilities available:

  • Water Park:

    The highlight of the resort, the water park features various slides, pools, and water activities that guarantee fun for all ages.
  • Swimming Pool:

    A large outdoor swimming pool is available for guests who prefer a more relaxed swimming experience.
  • Spa and Wellness Center:

    Indulge in a range of treatments and therapies designed to rejuvenate your mind and body.
  • Fitness Center:

    Equipped with modern exercise machines, the fitness center is perfect for guests who wish to maintain their workout routine.
  • Restaurant and Bar:

    Enjoy a variety of local and international cuisines at the on-site restaurant, or unwind with a refreshing drink at the bar.
  • Conference and Meeting Rooms:

    Ideal for business travelers, the resort offers well-equipped spaces for meetings and events.
  • Kids' Club:

    A dedicated area for children to play and engage in supervised activities.
  • Free Wi-Fi:

    Stay connected with complimentary high-speed internet access throughout the resort.

How to Get to HotelBertam Resort & Water Park Penang Using Public Transportation

Reaching HotelBertam Resort & Water Park Penang is convenient with the availability of various public transportation options:

  • Bus:

    The Rapid Penang bus service connects major areas in Penang to Seberang Perai. You can take a bus to the Bertam area and then use a taxi or ride-sharing service to reach the resort.
  • Train:

    The KTM Komuter train service operates from Butterworth, which is a major hub in Penang. From Butterworth, you can take a taxi or bus to the resort.
  • Ferry:

    If you are coming from Penang Island, you can take a ferry to Butterworth and then proceed with a bus or taxi to the resort.
  • Taxi/Ride-sharing:

    Taxis and ride-sharing services like Grab are readily available throughout Penang and can take you directly to the resort.

Nearest Restaurants

Explore the culinary delights near HotelBertam Resort & Water Park Penang with these nearby restaurants:

  • Restoran Nasi Kandar Line Clear:

    Famous for its authentic nasi kandar, this restaurant is a must-visit for food enthusiasts.
  • Pen Mutiara Restaurant:

    Known for its fresh seafood dishes, Pen Mutiara is a favorite among locals and tourists alike.
  • De Pauh Garden Restaurant & Cafe:

    Offers a variety of Malaysian and Western dishes in a cozy garden setting.
  • Chili's Grill & Bar:

    Enjoy a taste of American cuisine with a selection of burgers, ribs, and Tex-Mex dishes.
  • Juru Seafood Village:

    A popular spot for seafood lovers, offering a wide range of fresh and delicious seafood dishes.
  • Hameediyah Restaurant:

    One of the oldest restaurants in Penang, known for its murtabak and other Indian-Muslim dishes.
  • Khunthai Restaurant:

    Experience authentic Thai cuisine with a variety of spicy and flavorful dishes.
  • Pak Mat Western:

    Offers a range of Western dishes, including steaks, pasta, and burgers, at affordable prices.

Nearest Attractions

HotelBertam Resort & Water Park Penang is surrounded by numerous attractions that offer entertainment and cultural experiences:

  • Penang Bird Park:

    Home to over 300 species of birds, this park is a paradise for bird lovers and nature enthusiasts.
  • Sunway Carnival Mall:

    A popular shopping destination with a variety of retail outlets, dining options, and entertainment facilities.
  • St. Anne's Church:

    A historic church known for its beautiful architecture and annual feast that attracts thousands of pilgrims.
  • Butterworth Art Walk:

    An open-air gallery featuring vibrant murals and street art that reflect the local culture and history.
  • Penang State Museum and Art Gallery:

    Offers insights into the rich history and cultural heritage of Penang through its exhibits and collections.
  • Penang National Park:

    Explore the natural beauty of Penang with hiking trails, pristine beaches, and diverse wildlife.
  • Cheong Fatt Tze Mansion:

    Also known as the Blue Mansion, this heritage building is renowned for its architectural splendor and historical significance.
  • Penang Hill:

    Enjoy panoramic views of the island from the top of Penang Hill, accessible via a funicular train ride.

Nearest Shopping Mall

For those who love shopping, the nearest mall to HotelBertam Resort & Water Park Penang is:

  • AEON Mall Bukit Mertajam:

    A modern shopping center offering a wide range of retail stores, dining options, and entertainment facilities. It's a convenient spot for shopping, dining, and leisure activities.

HotelBertam Resort & Water Park Penang is an ideal destination for travelers seeking a blend of relaxation, adventure, and cultural exploration. With its comprehensive facilities, convenient location, and proximity to various attractions, the resort promises a memorable stay for all its guests.

All facilities in Bertam Resort & Water Park Penang

Bar, Cafe and Lounge Bertam Resort & Water Park Penang
Bar, Cafe and Lounge
Swimming Pool Bertam Resort & Water Park Penang
Swimming Pool
Fitness Center Bertam Resort & Water Park Penang
Fitness Center
Lobby Bertam Resort & Water Park Penang
Lobby
Bedroom Bertam Resort & Water Park Penang
Bedroom

Public Facilities

  • Parking
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • Concierge
  • Money changer
  • Doorman
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Medical service

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area
  • Smoke-free

Food and Drinks

  • Restaurant with AC
  • Bar
  • Breakfast
  • Buffet breakfast
  • Buffet dinner
  • Cafe
  • Dining area
  • Poolside bar

In-room Facilities

  • Bathrobe
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

Things to Do

  • Fitness center
  • Library
  • Outdoor pool
  • Sauna

Accessibilty

  • Accessible bathroom
  • Accessible parking
  • Disabled access friendly

Business Facilities

  • Business center
  • Conference room
  • Meeting facilities

Family-friendly Facilities

  • Kids club
  • Children pool

Connectivity

  • INTERNATIONAL_CALL
  • Free WiFi

Nearby Facilities

  • Shops

Accommodation Policy & General Information in Bertam Resort & Water Park Penang

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

General Check-in Instructions

Airport Transfer Service Available On Request @ RM225+ (Starex)

Deposit

Deposit MYR 0.00 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - Before 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Bertam Resort & Water Park Penang
282
Number of floors in Bertam Resort & Water Park Penang
5
Another facilities in Bertam Resort & Water Park Penang
24-hour room service, Breakfast restaurant, Dinner restaurant, Lunch restaurant, Room service

Frequently asked question in Bertam Resort & Water Park Penang

Does the Bertam Resort & Water Park Penang provide a late check-out?
Yes, Bertam Resort & Water Park Penang may offer late check-out options, subject to availability and potential additional charges. It's recommended to request a late check-out in advance during your booking process or upon arrival at the hotel to ensure availability.
Does the hotel provide early check-ins?
Early check-in at Bertam Resort & Water Park Penang is subject to availability and cannot be guaranteed in advance. If you arrive early, the hotel staff will do their best to accommodate your request, but it is recommended to inform the hotel in advance of your early arrival. Please note that additional charges may apply for early check-ins. To ensure a smooth experience, consider booking an additional night if you require guaranteed access to your room before the standard check-in time.
Is the Bertam Resort & Water Park Penang pet-friendly?
Bertam Resort & Water Park Penang does not accommodate pets. Guests are advised to make alternative arrangements for their pets prior to their stay. This policy ensures a comfortable and safe environment for all guests.
What is the cancellation policies?
The cancellation policies for Bertam Resort & Water Park Penang may vary depending on the type of booking and the rate plan selected. Generally, hotels offer different cancellation options such as free cancellation within a certain period before check-in, or non-refundable rates for discounted bookings. To ensure you have the most accurate and specific information regarding your booking, please review the cancellation policy details provided during the booking process on the Traveloka platform. This will give you a clear understanding of any potential charges or deadlines associated with cancelling your reservation.
Does the hotel provide a car park?
Yes, Bertam Resort & Water Park Penang provides car parking facilities for its guests. You can conveniently park your vehicle at the hotel during your stay.
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More Reviews from Other Guests in Bertam Resort & Water Park Penang

8.9
Very Good
From 103 reviews
Provided by travelers on
Cleanliness

9.3

Room Comfort

9.2

Meal

9.3

Location

9.0

Service and Facilites

9.0

People often mention about Bertam Resort & Water Park Penang
All
Family Friendly (17)
Bedroom (16)
Hotel Area (16)
Room Space (14)
Bathroom (14)
Staff Friendliness (12)
Check-in/out Time (12)
Surroundings (11)
Activity Option (10)
Ambiance (10)
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Traveler Reviews Bertam Resort & Water Park Penang

Number of reviews per page
20
40
Customer reviews
Asrina
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
I had a great experience at this hotel. The staff were friendly and always ready to help. The room was clean and comfortable and the hotel itself was beautiful. I’m really happy with my stay and would definitely come back!
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Accommodation's Reply
30 Jun 2025
Dear Asrina, Thank you for taking the time to share your feedback from your visit to the Bertam Resort & Water Park. We are delighted to read from your review that you had enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our team member. It is always a pleasure to have you as our guest and on behalf of all the member of the resort and we look forward to welcoming you back. Kind Regards, Navin Nishaal Executive Assistant Manager
J***A
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
1000/10 best hotel during stay penang very clean tidy staff friendly. family friendly many places for family activities kids happy mummy daddy pon relex. many places ootd
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Accommodation's Reply
13 Jun 2025
Thank you for your support and compliments! We are very happy to receive a 1000/10 rating from you! We look forward to welcoming you and your family back to Bertam Resort Penang in the future!
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r***t
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
I was quite disappointed with the Wi-Fi connectivity. For a hotel of this caliber, I expected a stable and fast internet connection, especially since I needed to work during my stay. Unfortunately, the signal was often weak and unreliable, which made basic tasks like uploading a file quite frustrating. I hope the management takes this into serious consideration, as reliable internet is now a basic necessity for both leisure and business travelers.
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Accommodation's Reply
25 May 2025
Dear valued guest, Thank you for your time to share the honest feedback with us. We are truly appreciate your effort and will investigate further this issue so that it would not happen in future . We are deeply sorry as you faced difficulty thus bring into frustration. We will always strive for better and best performance for our guest. Thank you and we hope to see you again for better experience
R***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
one of the best hotels in Penang. staff is very friendly. clean room. this is a deluxe room type room without a balcony. breakfast has a lot of choices and is delicious and I like the lobby the most which is always fragrant. only the changing room at the pool is clogged. flooding when you want to change other clothes tip top 👍🏼
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Accommodation's Reply
05 May 2025
Thank you for your support and very positive feedback! We really appreciate it. Hopefully we can meet again in the future. Thank you and we apologize for the damage caused by the water stagnation in the mentioned area. We will improve the condition of our facilities so that we can always provide the best. Hopefully we will meet again.
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Antoni
icon-origin-TRAVELOKA
9.0
/10
Reviewed 14 week(s) ago
need more kids area & games for kids
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Accommodation's Reply
06 Apr 2025
Dear Antoni O. Thank you for your support towards us as we truly appreciated that. Hope to see you again in future ! Your suggestion will be noted for further observation Thank you!
Nur A. b. K.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 21 week(s) ago
Surrounding view is calming and also suitable for family vacations
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Accommodation's Reply
07 Feb 2025
Dear guests, thank you for your positive review and we hope you will visit and stay at Bertam Resort & Waterpark Penang again in the future! Syida
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N***r
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
Good to staying again. Family friendly
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Accommodation's Reply
02 Feb 2025
Dear valued customer, Thank you so much for lending us your time to review and shared your experience at our resort! We truly happy to hear that you have a such an amazing stay! See you in the future. Syida
n***r
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 23 week(s) ago
I like the amazing Turkish Arabian design. Will come back again with my family. Suitable for family with kids. We enjoyed our stay here.
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Accommodation's Reply
02 Feb 2025
Dear guest, Thank you for your kind words! We’re so happy to hear that you loved the Turkish Arabian design and had an enjoyable stay with your family. It’s great to know that the resort was perfect for your family, especially with kids. We can’t wait to welcome you back for another amazing stay! Syida
R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 30 week(s) ago
Everything are perfect the moment u enter Bertam resort from guard, receptionist,all staff, enviroment, ambience, room (auto curtain open and close WoW!!!) breakfast, especially pool big and Unique.
+2
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Accommodation's Reply
05 Dec 2024
Dear customer, Wam greetings from Bertam Resort & Waterpark Penang! Thank you for your glowing review! We're delighted that you enjoyed every aspect of your stay, from the warm welcome by our staff to the unique room features and impressive pool. We aim to make every moment special, and it's wonderful to hear we succeeded. We can't wait to host you again soon! Best regards, Syida
Siti Z.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 32 week(s) ago
welcoming drink 🍷 very good.. Check in quite slow due to pick hours.. Room very nice but no face towel provided.. Fridge doesn't work well but it's ok i didn't use it.. overall i like this hotel and will repeat again next time..
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Accommodation's Reply
23 Nov 2024
Dear Ms Siti, Warm greetings from Bertam Resort & Waterpark Penang! Thank you for sharing your experience! We're glad to hear you enjoyed the welcoming drink and the overall hotel stay. We appreciate your feedback on the check-in process, towel provision, and fridge, and we'll certainly look into improving those areas. We're excited to welcome you back next time! Best regards, Syida
Nur Z. B. A. H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 35 week(s) ago
Staff sngt friendly. The design of the resort is beautiful. Variety food for breakfast, room is very big. Both, swimming pool for adult and child are huge, recommended. Surely will come again.
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Accommodation's Reply
08 Nov 2024
Dear guest, Warm greetings from Bertam Resort & Waterpark Penang! Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the friendly staff, the beautiful resort design, and the variety of breakfast options. It's great to know that both the room and swimming pools met your expectations. We look forward to welcoming you back for another amazing stay! Best regards, Syida
anees f.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 40 week(s) ago
Great stay! My kids love it. Definitely will come again!
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Accommodation's Reply
28 Sep 2024
Dear guest, Thank you for your fantastic review! We're so happy to hear that you and your kids had a great stay and loved the experience. We can’t wait to welcome you all back for another fun-filled visit! Warm regards, Syida
Russli R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 42 week(s) ago
Good for my love and families.
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Accommodation's Reply
17 Sep 2024
Dear Russell R., Thank you very much for your support. We are truly grateful you and your loved ones enjoyed yourself here and we thank you for the time spent on the review and rating 10/10. Much appreciated, Andreas
Nik H. B. D.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 43 week(s) ago
The room was spacoius but takes a long time to cool the room, the foods selection are very good, the most interesting is the spacious pool.
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Accommodation's Reply
17 Sep 2024
Dear Nik H. B. D., Thank you for your great support and the amazing 10/10 rating. We are truly proud to have reached your service level and thank you for the encouraging note and rating for the team and the facilities. Warm regards, Andreas
muhd h.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 43 week(s) ago
everything is ok, the room is very beautiful, the place is very close to Moscow
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Accommodation's Reply
16 Sep 2024
To dear customers, Thank you for your high rating and for sharing your experience with us. we really appreciate it. We are very pleased to know that Mr. and his family enjoy the service and facilities we provide again regarding the Moroccan-style resort architecture. We look forward to welcoming you and your family in the future. The comfort, satisfaction and happiness of our customers is our main focus. See you again! Thank you very much.
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Ainon M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 44 week(s) ago
All staff we met were friendly & helpful. The ambience really cozy & nice. The cafe with buskers was really great. Activity for the night well spent at the cafe since karaoke room fully booked. Relaxing. Very well high ceiling airy lobby. Definitely will repeat 🥰.
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Accommodation's Reply
17 Sep 2024
Thank you for your wonderful feedback! We're delighted to hear that our staff made a positive impression and that you enjoyed the cozy atmosphere and the cafe with buskers. It’s great that you found a relaxing way to spend the evening, even though the karaoke room was fully booked. We're also glad that you appreciated the high-ceiling lobby. We look forward to welcoming you back for another relaxing stay soon! War regards, Andreas
Mior M. F. B. N.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.8
/10
Reviewed 44 week(s) ago
Order 2 rooms & requesting connecting room. 1 room delayed check in due to room services.
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Accommodation's Reply
17 Sep 2024
Dear Mior M. F. B. N., Thank you for sharing your feedback. We sincerely apologize for the delay with one of the rooms during your check-in. Could you kindly provide more details regarding the issue with room service? We’d like to investigate further to ensure this doesn’t happen again in the future. We truly appreciate your understanding and hope to welcome you back soon for a seamless stay. Warm regards, Andreas
N***r
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 48 week(s) ago
It was a great experience staying here. Worth every cents. Housekeeping service very fast (asked for bodywash refill and they came in within 5 minutes. Food spread tastes okay and affordable. What I really love are the ambience and surroundings. Well done!
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I***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 53 week(s) ago
We had a great staycation with the beautiful design of Moroccan Style. My family enjoyed the pool very much and the buffet was delicious with variety of food.
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Mastura J.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 57 week(s) ago
The staff is very friendly and helpful. Comfortable room. Breakfast buffet with various menus
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Bedroom 4 Bertam Resort & Water Park Penang

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